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Impact of core and peripheral service quality on consumption behavior of professional team sport sectators as mediated by perceoved value

Byon, Kevin K.; Zhang, James J.; Baker, Thoams A. - In: European Sport management quarterly : ESMQ 13 (2013) 2, pp. 232-263

Persistent link: https://www.econbiz.de/10009743861

The influence of perceived relationship quality on donor behavior in the context of charitable nonprofit organizations established by professional sport entities

Kim, Minhong; Yoon, Youngmin; Zhang, James J. - In: Journal of relationship marketing : innovations and … 23 (2024) 2, pp. 119-146

Persistent link: https://www.econbiz.de/10014567153

Spectator perception of service quality attributes associated with Shanghai Formula One : Importance and performance analysis approach

Kim, Suk-kyu; Yim, Brian H.; Byon, Kevin K.; Yu, Jae-Gu; … - In: International Journal of Sports Marketing and Sponsorship 17 (2016) 2, pp. 153-171

Purpose – The purpose of this paper is to examine spectator perceptions of service quality at the Formula One (F-1) event in Shanghai by means of Martilla and James’ Importance and Performance Analysis (IPA). Design/methodology/approach – The items were plotted on the four IPA dimensions,...

Persistent link: https://www.econbiz.de/10014811291

The indirect effects of coping strategies on the relationship between service failures and negative behavioral intention in the fitness industry : moderated mediation analysis

Song, Hyunseok; Jang, Wooyoung; Min, Sophia; … - In: Sport, Business and Management : an international … 14 (2024) 5/6, pp. 581-603

Persistent link: https://www.econbiz.de/10015272485

A mechanism of mutually beneficial relationships between employees and consumers : a dyadic analysis of employee-consumer interaction

Kim, Kyungyeol; Byon, Kevin K. - In: Sport management review 21 (2018) 5, pp. 582-595

Persistent link: https://www.econbiz.de/10011947604

Spectator perception of service quality attributes associated with Shanghai Formula One : importance and performance analysis approach

Kim, Suk-kyu; Yim, Brian H.; Byon, Kevin K.; Yu, Jea-Gu; … - In: International journal of sports marketing & sponsorship 17 (2016) 2, pp. 153-171

Persistent link: https://www.econbiz.de/10011578729

Examining structural relationships among sport service environments, excitement, consumer-to-consumer interaction, and consumer citizenship behaviors

Kim, Kyungyeol; Byon, Kevin K.; Baek, Wooyeul; … - In: International journal of hospitality management 82 (2019), pp. 318-325

Persistent link: https://www.econbiz.de/10012121858