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Customer expectations of remote maintenance services in the medical equipment industry

Paluch, Stefanie - In: Journal of service management 25 (2014) 5, pp. 639-653

Persistent link: https://www.econbiz.de/10010426056

Towards a New Service Reality - Human-Robot Collaboration at the Service Frontline

Kunz, Werner H.; Paluch, Stefanie; Wirtz, Jochen - 2022

The digital service revolution will significantly change the way we do business. A big part of this revolution are service robots in various forms and shapes. In this article, we illustrate the implication of service robots for the service industry. We compare service robots with traditional...

Persistent link: https://www.econbiz.de/10014085412

Service robots, agency and embarrassing service encounters

Pitardi, Valentina; Wirtz, Jochen; Paluch, Stefanie; … - In: Journal of service management 33 (2022) 2, pp. 389-414

Persistent link: https://www.econbiz.de/10012880733

Challenges of marketing remote services in the health care sector

Paluch, Stefanie; Holzmüller, Hartmut H. - In: Proceedings / First International Symposium on Services …, (pp. 29-38). 2009

Persistent link: https://www.econbiz.de/10003862570

Service robots : drivers of perceived responsibility for service outcomes

Jörling, Moritz; Böhm, Robert; Paluch, Stefanie - In: Journal of service research 22 (2019) 4, pp. 404-420

Persistent link: https://www.econbiz.de/10012127951

Service separation and customer satisfaction : assessing the service separation/customer integration paradox

Paluch, Stefanie; Blut, Markus - In: Journal of service research : JSR 16 (2013) 3, pp. 415-427

Persistent link: https://www.econbiz.de/10009782110

Metaperception benefits of service robots in uncomfortable service encounters

Pitardi, Valentina; Wirtz, Jochen; Paluch, Stefanie; … - In: Tourism management : research, policies, practice 105 (2024), pp. 1-14

Persistent link: https://www.econbiz.de/10015072985

Eliminating customer experience pain points in complex customer journeys through smart service solutions

Holz, Heiko F.; Becker, Marc; Blut, Markus; Paluch, Stefanie - In: Psychology & marketing 41 (2024) 3, pp. 592-609

Persistent link: https://www.econbiz.de/10014467620