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Service quality
Consumer behaviour
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Dienstleistungsqualität
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Smith, Jeffery S.
8
Cronin, J. J.
4
Karwan, Kirk R.
4
Anderson, Sidney
2
Bourdeau, Brian L.
2
Markland, Robert E.
2
Smith, Jeffery
2
Voorhees, Clay M.
2
Wolter, Jeremy S.
2
Bacile, Todd J.
1
Baker, Julie
1
Bock, Dora
1
Brocato, E. Deanne
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Padgett, Daniel T.
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The journal of services marketing
3
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
2
Journal of service research : JSR
2
Decision sciences : DS
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International journal of sports marketing & sponsorship
1
Journal of business research : JBR
1
Journal of the Academy of Marketing Science
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Managing service quality : MSQ ; an international journal
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Operations management research : OMR ; advancing practice through theory
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ECONIS (ZBW)
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It depends : moderating the relationships among perceived waiting time, anger, and regret
Voorhees, Clay M.
;
Baker, Julie
;
Bourdeau, Brian L.
; …
- In:
Journal of service research : JSR
12
(
2009/10
)
2
,
pp. 138-155
Persistent link: https://www.econbiz.de/10003901023
Saved in:
2
Value creation : assessing the relationships between quality, consumption value and behavioural intentions at sporting events
Yoshida, Masayuki
;
James, Jeffrey D.
;
Cronin, J. J.
- In:
International journal of sports marketing & sponsorship
14
(
2012/13
)
2
,
pp. 126-150
Persistent link: https://www.econbiz.de/10009741438
Saved in:
3
Retrospective : a cross-sectional test of the effect and conceptualization of service value revisited
Cronin, J. J.
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 261-265
Persistent link: https://www.econbiz.de/10011524364
Saved in:
4
The other extreme of the circumplex of emotion : an investigation of consumer outrage
Bourdeau, Brian L.
;
Cronin, J. J.
;
Padgett, Daniel T.
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 312-325
Persistent link: https://www.econbiz.de/10014515634
Saved in:
5
An empirical investigation of the effectiveness of an integrated service recovery system
Smith, Jeffery S.
;
Karwan, Kirk R.
;
Markland, Robert E.
- In:
Operations management research : OMR ; advancing …
5
(
2012
)
1/2
,
pp. 25-36
Persistent link: https://www.econbiz.de/10009571281
Saved in:
6
The contingent nature of service recovery system structures
Smith, Jeffery S.
;
Nagy, Paul F.
;
Karwan, Kirk R.
; …
- In:
International journal of operations & production …
32
(
2012
)
7
,
pp. 877-903
Persistent link: https://www.econbiz.de/10009572734
Saved in:
7
The impact of RFID on service organizations : a service profit chain perspective
Smith, Jeffery S.
;
Lee, Lorraine
;
Gleim, Mark
- In:
Managing service quality : MSQ ; an international journal
19
(
2009
)
2
,
pp. 179-194
Persistent link: https://www.econbiz.de/10009525103
Saved in:
8
Understanding the consequences of information systems service quality on IS service reuse
Kettinger, William J.
;
Park, Sung-hee Sunny
;
Smith, …
- In:
Information & management : the internat. journal of …
46
(
2009
)
6
,
pp. 335-341
Persistent link: https://www.econbiz.de/10003876657
Saved in:
9
Empirical profiles of service recovery systems : the maturity perspective
Smith, Jeffery S.
;
Karwan, Kirk R.
- In:
Journal of service research : JSR
13
(
2010
)
1
,
pp. 111-125
Persistent link: https://www.econbiz.de/10003959023
Saved in:
10
An empirical examination of the services triangle
Anderson, Sidney
;
Smith, Jeffery
- In:
The journal of services marketing
31
(
2017
)
3
,
pp. 236-246
Persistent link: https://www.econbiz.de/10011741228
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