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~subject:"Service quality"
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Subject
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Service quality
Consumer behaviour
69
Konsumentenverhalten
67
Relationship marketing
63
Beziehungsmarketing
62
Customer satisfaction
57
Dienstleistungsqualität
48
Kundenzufriedenheit
46
Theorie
31
Theory
31
Dienstleistungssektor
30
Service industry
29
Innovation
28
China
22
Customer integration
22
Dienstleistung
22
Kundenintegration
22
Services
22
Market research
21
Marktforschung
21
Conjoint analysis
20
Conjoint-Analyse
20
Customer service
17
Experiment
17
Kundenservice
17
Emotion
16
Value creation
16
Betriebliche Wertschöpfung
15
Customer experience
15
Service innovation
15
Dienstleistungsmanagement
13
Dienstleistungsmarketing
13
Health care
13
Service management
13
Services marketing
13
Dienstleistungsinnovation
12
Gesundheitsversorgung
12
Sweden
12
Customer value
11
Kundenwert
11
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Online availability
All
Undetermined
19
Free
4
Type of publication
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Article
43
Book / Working Paper
6
Type of publication (narrower categories)
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Article in journal
40
Aufsatz in Zeitschrift
40
Aufsatz im Buch
1
Book section
1
Collection of articles of several authors
1
Reprint
1
Sammelwerk
1
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Language
All
English
48
Undetermined
1
Author
All
McColl-Kennedy, Janet R.
25
Gustafsson, Anders
15
Bolton, Ruth N.
10
Witell, Lars
8
Sweeney, Jillian C.
6
Patterson, Paul G.
5
Brady, Michael K.
4
Sirianni, Nancy J.
4
Smith, Amy K.
4
Danaher, Tracey S.
3
Lemon, Katherine N.
3
Lervik-Olsen, Line
3
Amonini, Claudia
2
Caruelle, Delphine
2
Dagger, Tracey S.
2
Danaher, Peter J.
2
Gallan, Andrew S.
2
Green, Teegan
2
Grewal, Dhruv
2
Kristensson, Per
2
Levy, Michael
2
Orsingher, Chiara
2
Snyder, Hannah
2
Surachartkumtonkun, Jiraporn
2
Tarasi, Crina O.
2
Zaki, Mohamed
2
Agarwal, James
1
Aksoy, Lerzan
1
Anderson, Laurel
1
Andersson, Pernille K.
1
Andreassen, Tor W.
1
Barakshina, Tatiana
1
Beatty, Sharon E.
1
Bone, Sterling
1
Bowen, David E.
1
Bradley, Graham L.
1
Bramlett, Matthew D.
1
Breidbach, Christoph F.
1
Butcher, Ken
1
Butten, Kaley
1
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Published in...
All
Journal of business research : JBR
8
Journal of retailing
6
Journal of service research : JSR
5
Journal of service management
3
The journal of services marketing
3
Journal of service research
2
Journal of the Academy of Marketing Science
2
Report / Marketing Science Institute
2
Report / Marketing Science Institute / Marketing Science Institute
2
California management review
1
Emotions and organizational dynamism
1
European journal of marketing : EJM
1
Individual and organizational perspectives on emotion management and display
1
International journal of consumer studies
1
International journal of hospitality management
1
Journal of international marketing
1
Journal of marketing
1
Journal of marketing management : MM
1
Journal of marketing research : JMR
1
Journal of retailing and consumer services
1
MSI reports : working paper series
1
Managing Service Quality
1
Managing service quality an international journal
1
Marketing intelligence & planning
1
Marketing strategy collection
1
Marketing-mix strategies - product strategy and promotion strategy
1
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Source
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ECONIS (ZBW)
48
BASE
1
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1
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10
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49
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date (oldest first)
1
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
2
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
3
Consumer lying behavior in service encounters
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
141
(
2022
),
pp. 755-769
Persistent link: https://www.econbiz.de/10013168018
Saved in:
4
How professional service firms compete in the market: an exploratory study
Amonini, Claudia
;
McColl-Kennedy, Janet R.
;
Soutar, …
- In:
Journal of marketing management : MM
26
(
2010
)
1/2
,
pp. 28-55
Persistent link: https://www.econbiz.de/10003979622
Saved in:
5
Selective halo effects arising from improving the interpersonal skills of frontline employees
Dagger, Tracey S.
;
Danaher, Peter J.
;
Sweeney, Jillian C.
; …
- In:
Journal of service research : JSR
16
(
2013
)
4
,
pp. 488-502
Persistent link: https://www.econbiz.de/10010203520
Saved in:
6
Matching service recovery solutions to customer recovery preferences
Nguyen, Doan T.
;
McColl-Kennedy, Janet R.
;
Dagger, Tracey S.
- In:
European journal of marketing : EJM
46
(
2012
)
9
,
pp. 1171-1194
Persistent link: https://www.econbiz.de/10009661665
Saved in:
7
Opportunistic customer claiming during service recovery
Wirtz, Jochen
;
McColl-Kennedy, Janet R.
- In:
Journal of the Academy of Marketing Science
38
(
2010
)
5
,
pp. 654-675
Persistent link: https://www.econbiz.de/10008747760
Saved in:
8
Customer rage back-story : linking needs-based cognitive appraisal to service failure type
Surachartkumtonkun, Jiraporn
;
Patterson, Paul G.
; …
- In:
Journal of retailing
89
(
2013
)
1
,
pp. 72-87
Persistent link: https://www.econbiz.de/10009732740
Saved in:
9
Unpacking customer rage elicitation : a dynamic model
Surachartkumtonkun, Jiraporn
;
McColl-Kennedy, Janet R.
; …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 177-192
Persistent link: https://www.econbiz.de/10011283710
Saved in:
10
Customer rage episodes : emotions, expressions and behaviors
McColl-Kennedy, Janet R.
;
Patterson, Paul G.
;
Smith, Amy K.
- In:
Journal of retailing
85
(
2009
)
2
,
pp. 222-237
Persistent link: https://www.econbiz.de/10003870743
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