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The influence of hotel website factors on e-loyalty in a B2C context
Kim, Woo Gon; Rachjaibun, Nitta; Han, Jin Soo; Lee, Gyehee - In: Tourism economics : the business and finance of tourism … 17 (2011) 5, pp. 1103-1127
Persistent link: https://www.econbiz.de/10009373090
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Who uses tips as a reward for service and when? : an examination of potential moderators of the service-tipping relationship
Lynn, Michael; Jabbour, Patrick; Kim, Woo Gon - In: Journal of economic psychology : research in economic … 33 (2012) 1, pp. 90-103
Persistent link: https://www.econbiz.de/10009488965
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Effect of restaurant patrons' regret and disappointment on dissatisfaction and behavioral intention
Jang, Yoon Jung; Cho, Sun-bai; Kim, Woo Gon - In: Journal of travel and tourism marketing 30 (2013) 5/6, pp. 431-444
Persistent link: https://www.econbiz.de/10010199572
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The effects of perceived justice on recovery satisfaction, trust, word-of-mouth, and revisit intention in upscale hotels
Kim, Taegoo; Kim, Woo Gon; Kim, Hong-Bumm - In: Tourism management : research, policies, practice 30 (2009) 1, pp. 51-62
Persistent link: https://www.econbiz.de/10009523948
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Customers' cognitive, emotional, and actionable response to the servicescape : a test of the moderating effect of the restaurant type
Kim, Woo Gon; Moon, Yun Ji - In: International journal of hospitality management 28 (2009) 1, pp. 144-156
Persistent link: https://www.econbiz.de/10003799063
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The effect of management commitment to service on employee service behaviors : the mediating role of job satisfaction
Kim, Hyun Jeong; Tavitiyaman, Pimtong; Kim, Woo Gon - In: Journal of hospitality & tourism research : JHTR ; the … 33 (2009) 3, pp. 369-390
Persistent link: https://www.econbiz.de/10003879488
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The impact of social media reviews on restaurant performance : the moderating role of excellence certificate
Kim, Woo Gon; Li, Jun; Brymer, Robert A. - In: International journal of hospitality management 55 (2016), pp. 41-51
Persistent link: https://www.econbiz.de/10011497923
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The impact of the social servicescape, density, and restaurant type on perceptions of interpersonal service quality
Hanks, Lydia; Line, Nathaniel D.; Kim, Woo Gon - In: International journal of hospitality management 61 (2017), pp. 35-44
Persistent link: https://www.econbiz.de/10011645925
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The effect of physical environment on passenger delight and satisfaction : moderating effect of national identity
Ali, Faizan; Kim, Woo Gon; Ryu, Kisang - In: Tourism management : research, policies, practice 57 (2016), pp. 213-224
Persistent link: https://www.econbiz.de/10011556079
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Effect of restaurant manager emotional intelligence and support on front-of-house employees' job satisfaction
Han, Su-Jin; Kim, Woo Gon; Kang, Sora - In: International journal of contemporary hospitality management 29 (2017) 11, pp. 2807-2825
Persistent link: https://www.econbiz.de/10011799910