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Service quality
Consumer behaviour
37
Konsumentenverhalten
37
Relationship marketing
31
Beziehungsmarketing
30
Customer integration
17
Kundenintegration
17
Entrepreneurship
16
Marketing
16
Dienstleistungsqualität
15
E-commerce
15
Electronic Commerce
15
Entrepreneurship approach
15
Business start-up
14
Unternehmensgründung
14
Internet marketing
13
Online-Marketing
13
Theorie
13
Theory
13
Digitalisierung
11
Digitization
11
Betriebliche Wertschöpfung
9
Innovation
9
Value creation
9
Bibliometrics
8
Bibliometrie
8
Customer satisfaction
8
Dienstleistungssektor
8
Erfolgsfaktor
8
Kundenzufriedenheit
8
Online retailing
8
Online-Handel
8
Service industry
8
Service-Dominant Logic
8
Service-dominant logic
8
Dienstleistung
7
Dienstleistungsmarketing
7
Lieferantenmanagement
7
Marketing management
7
Marketingmanagement
7
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Schumann, Jan Hendrik
9
Hüttel, Björn Armin
4
Michel, Stefan
3
Ranjan, Kumar Rakesh
3
Wangenheim, Florian von
3
Wünderlich, Nancy V.
3
Komor, Marcin
2
Mende, Martin
2
Sugathan, Praveen
2
Ates, Zelal
1
Balaji, M. S.
1
Blazevic, Vera
1
Brown, Stephen Walter
1
Büttgen, Marion
1
Evanschitzky, Heiner
1
Frank, Felix
1
Jha, Subhash
1
Jiménez, Fernando R.
1
Moser, Sabine
1
Mulky, Avinash G.
1
Praxmarer-Carus, Sandra
1
Reynoso, Javier
1
Rossmann, Alexander
1
Rubalcaba-Bermejo, Luis
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Scott, Maura
1
Scott, Maura L.
1
Shainesh, G.
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Shannon, Randall M.
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Sharma, Arun
1
Stringfellow, Anne
1
Sundbo, Jon
1
Uhrich, Fabian
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Volz, Julian
1
Wagner, Christian
1
Wagner, Christian J.
1
Yang, Zhilin
1
Zimmer, Marcus
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Journal of service research : JSR
2
Three essays on success factors of digital and non-digital services
2
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
1
Electronic Services
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of business research : JBR
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of international marketing
1
Journal of retailing
1
Journal of service management
1
The journal of services marketing
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ECONIS (ZBW)
15
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1
A narrative review and meta-analysis of service interaction quality : new research directions and implications
Ranjan, Kumar Rakesh
;
Sugathan, Praveen
;
Rossmann, Alexander
- In:
The journal of services marketing
29
(
2015
)
1
,
pp. 3-14
Persistent link: https://www.econbiz.de/10010531151
Saved in:
2
Effect of service-related resources on employee and customer outcomes in trade shows
Jha, Subhash
;
Balaji, M. S.
;
Ranjan, Kumar Rakesh
; …
- In:
Industrial marketing management : the international …
76
(
2019
),
pp. 48-59
Persistent link: https://www.econbiz.de/10011990721
Saved in:
3
Atypical shifts post-failure : influence of co-creation on attribution and future motivation to co-create
Sugathan, Praveen
;
Ranjan, Kumar Rakesh
;
Mulky, Avinash G.
- In:
Journal of interactive marketing : a quarterly …
38
(
2017
),
pp. 64-81
Persistent link: https://www.econbiz.de/10011695225
Saved in:
4
Cross-cultural differences in the effect of received word-of-mouth referral in relational service exchange
Schumann, Jan Hendrik
;
Wangenheim, Florian von
; …
- In:
Journal of international marketing
18
(
2010
)
3
,
pp. 62-80
Persistent link: https://www.econbiz.de/10008657427
Saved in:
5
Spillover effects of service failures in coalition loyalty programs : the buffering effect of special treatment benefits
Schumann, Jan Hendrik
;
Wünderlich, Nancy V.
; …
- In:
Journal of retailing
90
(
2014
)
1
,
pp. 111-118
Persistent link: https://www.econbiz.de/10010359932
Saved in:
6
How consumers assess free e-services : the role of benefit-inflation and cost-deflation effects
Hüttel, Björn Armin
;
Schumann, Jan Hendrik
;
Mende, Martin
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 267-283
Persistent link: https://www.econbiz.de/10011916500
Saved in:
7
The effect of a service provider’s competitive market position on churn among flat-rate customers
Moser, Sabine
;
Schumann, Jan Hendrik
;
Wangenheim, …
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 319-335
Persistent link: https://www.econbiz.de/10011916513
Saved in:
8
How consumers assess free e-services : the role of benefit-inflation and cost-deflation effects
Hüttel, Björn Armin
;
Schumann, Jan Hendrik
;
Mende, Martin
- In:
Three essays on success factors of digital and …
,
(pp. 17-67)
.
2017
Persistent link: https://www.econbiz.de/10011894431
Saved in:
9
The influence of customer characteristics on frontline employees’ customer need knowledge
Hüttel, Björn Armin
;
Schumann, Jan Hendrik
;
Büttgen, …
- In:
Three essays on success factors of digital and …
,
(pp. 116-155)
.
2017
Persistent link: https://www.econbiz.de/10011894444
Saved in:
10
Renew or cancel? : drivers of customer renewal decisions for IT-based service contracts
Wangenheim, Florian von
;
Wünderlich, Nancy V.
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 181-188
Persistent link: https://www.econbiz.de/10011745251
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