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~subject:"Service quality"
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Service quality
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Li, Hongxiu
6
Liu, Yong
6
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Gundyreva, Elina
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Tourism management : research, policies, practice
3
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
Information systems management
1
International journal of hospitality management
1
International journal of networking and virtual organisations : IJNVO
1
International journal of services technology and management
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ECONIS (ZBW)
8
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1
Exploring the factors motivating e-service users' WOM behaviour
Li, Hongxiu
;
Liu, Yong
;
Suomi, Reima
- In:
International journal of services technology and management
19
(
2013
)
4/5/6
,
pp. 187-200
Persistent link: https://www.econbiz.de/10009791697
Saved in:
2
Understanding post-adoption behaviors of e-service users in the context of online travel services
Li, Hongxiu
;
Liu, Yong
- In:
Information & management : the internat. journal of …
51
(
2014
)
8
,
pp. 1043-1052
Persistent link: https://www.econbiz.de/10010466467
Saved in:
3
Big data for big insights : investigating language-specific drivers of hotel satisfaction with 412,784 user-generated reviews
Liu, Yong
;
Teichert, Thorsten
;
Rossi, Matti
;
Li, Hongxiu
; …
- In:
Tourism management : research, policies, practice
59
(
2017
),
pp. 554-563
Persistent link: https://www.econbiz.de/10011643325
Saved in:
4
Evolving customer expectations of hospitality services : differences in attribute effects on satisfaction and re-patronage
Hu, Feng
;
Teichert, Thorsten
;
Liu, Yong
;
Li, Hongxiu
; …
- In:
Tourism management : research, policies, practice
74
(
2019
),
pp. 345-357
Persistent link: https://www.econbiz.de/10012128673
Saved in:
5
Optimizing service offerings using asymmetric impact-sentiment-performance analysis
Hu, Feng
;
Li, Hongxiu
;
Liu, Yong
;
Teichert, Thorsten
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-16
Persistent link: https://www.econbiz.de/10012293744
Saved in:
6
Understanding the WOM behaviour of e-service users : an empirical study in online travel services
Li, Hongxiu
;
Suomi, Reima
- In:
International journal of networking and virtual …
16
(
2016
)
3
,
pp. 221-235
Persistent link: https://www.econbiz.de/10011654293
Saved in:
7
Dealing with pandemics : an investigation of the effects of COVID-19 on customers' evaluations of hospitality services
Hu, Feng
;
Teichert, Thorsten
;
Deng, Shengliang
;
Liu, Yong
; …
- In:
Tourism management : research, policies, practice
85
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012514396
Saved in:
8
The relative importance of website design quality and service quality in determining consumers' online repurchase behavior
Zhou, Tao
;
Lu, Yaobin
;
Wang, Bin
- In:
Information systems management
26
(
2009
)
4
,
pp. 327-337
Persistent link: https://www.econbiz.de/10003915681
Saved in:
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