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~subject:"Service quality"
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Service quality
Consumer behaviour
26
Konsumentenverhalten
25
Customer satisfaction
22
Beziehungsmarketing
21
Relationship marketing
21
Dienstleistungsqualität
18
Kundenzufriedenheit
18
United Kingdom
15
Großbritannien
12
Servitization
10
Beschwerdemanagement
9
Bundling strategy
9
Complaint management
9
Leistungsbündel
9
Satisfaction
9
Services
9
Transformative service research
9
B-to-B-Marketing
7
Business-to-business marketing
7
Customer service
7
Dienstleistungssektor
7
Industrie
7
Kundenservice
7
Manufacturing industries
7
Resources
7
Service industry
7
Zufriedenheit
7
Betriebliche Wertschöpfung
6
Capabilities
6
Dienstleistung
6
Lieferantenmanagement
6
Students
6
Supplier relationship management
6
Value creation
6
Well-being
6
Business model
5
Business network
5
Complaints
5
Customer experience
5
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English
18
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Gruber, Thorsten
11
Alkire, Linda
7
Voss, Roediger
4
Bruce, Helen L.
3
Burton, Jamie
3
Reppel, Alexander E.
3
Szmigin, Isabelle
3
Abosag, Ibrahim
2
De Keyser, Arne
2
Reppel, Alexander
2
Abboud, Liliane
1
Anderson, Sidney
1
Arsenovic, Jasenko
1
Ball, Joan
1
Benoit, Sabine
1
Bilgihan, Anil
1
Boenigk, Silke
1
Brodowsky, Glen H.
1
Bui, M̃y
1
Buoye, Alexander
1
Buoye, Alexander John
1
Cheung, Lilliemay
1
Chowdhury, Ilma Nur
1
Corus, Canan
1
Dogan, Seden
1
Dzenkovska, Julija
1
Edvardsson, Bo
1
Finsterwalder, Jörg
1
Fisk, Raymond P.
1
Fuß, Stefan
1
Giebelhausen, Michael
1
Gläser-Zikuda, Michaela
1
Kabadayi, Sertan
1
Kania, Nathalie
1
Keiningham, Timothy
1
Kim, Seoyoung
1
Kitshoff, Jan
1
Kreimer, Aaron A.
1
Krolikowska, Ewa
1
Lowrie, Anthony
1
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Journal of business research : JBR
3
The journal of services marketing
3
Journal of service management
2
European journal of marketing
1
International journal of public sector management : IJPSM
1
International journal of services, economics and management
1
Journal of marketing education : JME
1
Journal of marketing for higher education
1
Journal of marketing management : MM
1
Journal of public policy & marketing
1
The TQM journal : the international review of organizational improvement
1
The service industries journal
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
18
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1
Exploring the impact of customer feedback on the well-being of service entities : a TSR perspective
Alkire, Linda
;
Burton, Jamie
;
Gruber, Thorsten
; …
- In:
Journal of service management
25
(
2014
)
4
,
pp. 531-555
Persistent link: https://www.econbiz.de/10010405201
Saved in:
2
When good news is bad news : the negative impact of positive customer feedback on front-line employee well-being
Alkire, Linda
;
Burton, Jamie
;
Gruber, Thorsten
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 599-612
Persistent link: https://www.econbiz.de/10011418374
Saved in:
3
The interplay of customer experience and commitment
Keiningham, Timothy
;
Ball, Joan
;
Benoit, Sabine
;
Bruce, …
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 148-160
Persistent link: https://www.econbiz.de/10011654644
Saved in:
4
I can't always get what I want : low power, service customer (dis)engagement and wellbeing
Abboud, Liliane
;
Bruce, Helen L.
;
Burton, Jamie
- In:
European journal of marketing
57
(
2023
)
10
,
pp. 2713-2736
Persistent link: https://www.econbiz.de/10014448576
Saved in:
5
Guest editorial: investigating the effect of the physical context on customer experience
Bruce, Helen L.
;
Krolikowska, Ewa
;
Rooney, Tara
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 689-699
Persistent link: https://www.econbiz.de/10014314391
Saved in:
6
Transformative service research and service design : synergistic effects in healthcare
Anderson, Sidney
;
Alkire, Linda
;
Rayburn, Steven W.
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 99-113
Persistent link: https://www.econbiz.de/10011848039
Saved in:
7
Rethinking service systems and public policy : a transformative refugee service experience framework
Boenigk, Silke
;
Fisk, Raymond P.
;
Kabadayi, Sertan
; …
- In:
Journal of public policy & marketing
40
(
2021
)
2
,
pp. 165-183
Persistent link: https://www.econbiz.de/10012534359
Saved in:
8
Frontline encounters of the AI kind : an evolved service encounter framework
Robinson, Stacey
;
Orsingher, Chiara
;
Alkire, Linda
;
De …
- In:
Journal of business research : JBR
116
(
2020
),
pp. 366-376
Persistent link: https://www.econbiz.de/10012257622
Saved in:
9
RAISE: leveraging responsible AI for service excellence
Alkire, Linda
;
Bilgihan, Anil
;
Bui, M̃y
;
Buoye, …
- In:
Journal of service management
35
(
2024
)
4
,
pp. 490-511
Persistent link: https://www.econbiz.de/10015078053
Saved in:
10
Examining student satisfaction with higher education services : using a new measurement tool
Gruber, Thorsten
;
Fuß, Stefan
;
Voss, Roediger
; …
- In:
International journal of public sector management : IJPSM
23
(
2010
)
2
,
pp. 105-123
Persistent link: https://www.econbiz.de/10008652342
Saved in:
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