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Does pro-customer behavior always do the trick? : an investigation of pro-customer deviance
Ma, Xiuli; Xu, Xiaowei; Hu, JiaJing - In: International journal of hospitality management 114 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10014439937
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The antecedents of customer satisfaction and dissatisfaction toward various types of hotels : a text mining approach
Xu, Xun; Li, Yibai - In: International journal of hospitality management 55 (2016), pp. 57-69
Persistent link: https://www.econbiz.de/10011497929
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Examining the relevance of online customer textual reviews on hotels' product and service attributes
Xu, Xun - In: Journal of hospitality & tourism research : JHTR ; the … 43 (2019) 1, pp. 141-163
Persistent link: https://www.econbiz.de/10011997154
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The impact of e-service offerings on the demand of online customers
Xu, Xun; Munson, Charles L.; Zeng, Shuo - In: International journal of production economics 184 (2017), pp. 231-244
Persistent link: https://www.econbiz.de/10011642537
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The impacts of service failure and recovery efforts on airline customers’ emotions and satisfaction
Xu, Xun; Liu, Wenhui; Gursoy, Dogan - In: Journal of travel research : a quarterly publication of … 58 (2019) 6, pp. 1034-1051
Persistent link: https://www.econbiz.de/10012050714
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Examining an asymmetric effect between online customer reviews emphasis and overall satisfaction determinants
Xu, Xun - In: Journal of business research : JBR 106 (2020), pp. 196-210
Persistent link: https://www.econbiz.de/10012158349
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STHRSCAPE : developing and validating a collaborative economy based short-term hospitality rental servicescape scale
Xu, Xiaowei; Gursoy, Dogan - In: International journal of hospitality management 94 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10012495034
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Predicting overall customer satisfaction : big data evidence from hotel online textual reviews
Zhao, Yabing; Xu, Xun; Wang, Mingshu - In: International journal of hospitality management 76 (2019) 1, pp. 111-121
Persistent link: https://www.econbiz.de/10011981838
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Examining consumer emotion and behavior in online reviews of hotels when expecting managerial response
Xu, Xun - In: International journal of hospitality management 89 (2020), pp. 1-12
Persistent link: https://www.econbiz.de/10012293748
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A comparative study of the determinants of business and leisure travellers' satisfaction and dissatisfaction
Xu, Xun; Li, Yibai; Lu, Allan Cheng Chieh - In: International journal of services and operations management 33 (2019) 1, pp. 87-112
Persistent link: https://www.econbiz.de/10012054844