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Exploring justice perceptions in online banking recovery : gender moderation and behavioral outcomes

Ali, Attia Abdelkader; Andrei, Andreia Gabriela; … - In: Journal of business economics and management 26 (2025) 1, pp. 164-185

perceived recovery justice - namely, distributive justice (DJ), procedural justice (PJ), and interactional justice (IJ) - and … on customer trust (CT), affective commitment (AFFC), and customers' behavioral intentions (CBI). The study uses partial … service failure with online banking. The results show that the three dimensions of perceived recovery justice - DJ, PJ, IJ …

Persistent link: https://www.econbiz.de/10015413412

Moderation of doing and mastery orientations in relationships among justice, commitment, and trust : a cross-cultural perspective

Jiang, Zhou; Gollan, Paul J.; Brooks, Gordon - In: Cross cultural management : an international journal 22 (2015) 1, pp. 42-67

Persistent link: https://www.econbiz.de/10010518769

Customer injustice and service employees' customer-oriented citizenship behavior : a social exchange perspective

Lavelle, James J.; Rupp, Deborah E.; Herda, David N.; … - In: Journal of organizational behavior : OB ; the … 44 (2023) 3, pp. 421-440

Persistent link: https://www.econbiz.de/10014280134

The effect of customer-initiated justice on customer-oriented behaviors

Jung, Jin Ho; Brown, Tom; Zablah, Alex R. - In: Journal of business research : JBR 71 (2017), pp. 38-46

Persistent link: https://www.econbiz.de/10011622478

The effect of relationship quality and leader's fairness on organisational citizenship behaviour : the role of mediation, psychological empowerment, and confidence in the leader

Alharbi, Raed Khamis - In: International journal of business excellence : IJBEX 33 (2024) 2, pp. 294-310

Persistent link: https://www.econbiz.de/10015062111

Breaching relational obligations in a buyer-supplier relationship : feelings of violation, fairness perceptions and supplier switching

Blessley, Misty; Mir, Saif; Zacharia, Zach; Aloysius, John - In: Industrial marketing management : the international … 74 (2018), pp. 215-226

Persistent link: https://www.econbiz.de/10011942331

Effects of perceived justice on the behavioral intention of customers in the banking sector

Mainardes, Emerson Wagner; Silva, Marinalva Barros da; … - In: Journal of relationship marketing : innovations and … 21 (2022) 1, pp. 27-49

Persistent link: https://www.econbiz.de/10013336230

How does perceived CSR toward employees influence customer orientation behavior : the moderating role of internal communication

Thinh-Van Vu - In: Corporate Practices: Policies, Methodologies, and …, (pp. 643-661). 2024

Persistent link: https://www.econbiz.de/10014564346

Salesperson empathy, ethical behaviors, and sales performance : the moderating role of trust in one's manager

Agnihotri, Raj; Krush, Michael T. - In: The journal of personal selling & sales management : JPSSM 35 (2015) 2, pp. 164-174

Persistent link: https://www.econbiz.de/10010527062

Salespeople, fairness, and buyer satisfaction : what about emotions?

Siadou-Martin, Béatrice; Vidal-Zeballos, David; … - In: Journal of business-to-business marketing 24 (2017) 3, pp. 221-233

Persistent link: https://www.econbiz.de/10011763046