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Expectations, perceived perfor...
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Beziehungsmarketing
24
Relationship marketing
24
Consumer behaviour
16
Konsumentenverhalten
15
Customer satisfaction
14
Kundenzufriedenheit
13
USA
13
United States
13
Theorie
10
Theory
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customer satisfaction
9
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Produktqualität
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English
83
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73
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8
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Johnson, Michael D.
91
Fornell, Claes
68
Mithas, Sunil
17
Gustafsson, Anders
14
Herrmann, Andreas
13
Anderson, Eugene W.
9
Hollenbeck, John R.
7
Morgeson, Forrest V., III.
7
Huber, Frank
6
Hult, G. Tomas M.
6
Auh, Seigyoung
5
Nader, Georg
5
Johnson, Michael
4
Jundt, Dustin
4
Kirchain, Randolph E.
4
Krishnan, Mayuram S.
4
Morgeson, Forrest
4
Morgeson, Forrest V.
4
Natarajarathinam, Malini
4
Wernerfelt, Birger
4
Barnes, Christopher M.
3
Castaldo, Sandro
3
Eberly, Marion B.
3
Guenzi, Paolo
3
Hekman, David R.
3
Ilgen, Daniel R.
3
Lehmann, Donald R.
3
Mitchell, Terence R.
3
Morgeson, Frederick P.
3
Rust, Roland T.
3
Andreassen, Tor Wallin
2
Avolio, Bruce J.
2
Bryant, Barbara Everitt
2
DE PALMA, André
2
DeRue, D. Scott
2
DeSarbo, Wayne S.
2
FORNELL, Claes
2
Grässle, Anton A.
2
Hahn, Carsten
2
Hernandez, Morela
2
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Center for Operations Research and Econometrics (CORE), École des Sciences Économiques de Louvain
2
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Journal of marketing
12
Journal of Economic Psychology
6
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
5
Journal of Consumer Research
5
Journal of economic psychology : research in economic psychology and behavioral economics
5
Marketing Science
5
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
5
Academy of Management journal : AMJ
4
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
4
International journal of production economics
3
Journal of marketing research : JMR
3
CORE Discussion Papers RP
2
Customer retention in the automotive industry : quality, satisfaction and loyalty
2
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
2
European Journal of Marketing
2
International journal of business performance and supply chain modelling : IJBPSCM
2
Internationale Standardlehrbücher der Wirtschafts- und Sozialwissenschaften
2
Journal of consumer research : JCR ; an interdisciplinary bimonthly
2
Journal of management : JOM
2
Journal of service management
2
Management Science
2
Managing service quality : MSQ ; an international journal
2
Organization science : a journal of the Institute for Operations Research and the Management Sciences ; bridging disciplines to advance knowledge of organizations
2
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
2
Psychology & marketing
2
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2
Report / Marketing Science Institute
2
Sociological Methods & Research
2
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
2
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2
Automobilmarktforschung : Nutzenorientierung von Pkw-Herstellern
1
Bank-Archiv : Zeitschrift für das gesamte Bank- und Börsenwesen
1
Bank-Archiv : Zeitschrift für das gesamte Bank- und Börsenwesen : journal of banking and financial research
1
European journal of marketing : EJM
1
IACM 2007 Meetings Paper
1
Information systems research : ISR
1
International Journal of Production Economics
1
International journal of production research
1
International journal of production research : American Institute of Industrial Engineers ; Society of Manufacturing Engineers
1
International journal of public sector performance management : IJPSPM
1
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ECONIS (ZBW)
78
OLC EcoSci
43
RePEc
26
USB Cologne (EcoSocSci)
11
Other ZBW resources
4
BASE
2
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1
Expectations, perceived performance, and customer satisfaction for a complex service : the case of bank loans
Johnson, Michael D.
- In:
Journal of economic psychology : research in economic …
17
(
1996
)
2
,
pp. 163-182
Persistent link: https://www.econbiz.de/10001204998
Saved in:
2
The nature and methodological implications of the cognitive representation of products
Fornell, Claes
;
Johnson, Michael D.
-
1986
-
Rev
Persistent link: https://www.econbiz.de/10000731740
Saved in:
3
Differentiation as a basis for explaining customer satisfaction across industries
Fornell, Claes
- In:
Journal of economic psychology : research in economic …
14
(
1993
)
4
,
pp. 681-696
Persistent link: https://www.econbiz.de/10001161944
Saved in:
4
A framework for comparing customer satisfaction across individuals and product categories
Johnson, Michael D.
;
Fornell, Claes
- In:
Journal of Economic Psychology
12
(
1991
)
2
,
pp. 267-286
Persistent link: https://www.econbiz.de/10005323115
Saved in:
5
The American Customer Satisfaction Index: Nature, Purpose, and Findings
Fornell, Claes
;
Johnson, Michael D.
;
Anderson, Eugene W.
; …
- In:
Journal of marketing
60
(
1996
)
4
,
pp. 7-18
Persistent link: https://www.econbiz.de/10005991252
Saved in:
6
Rational and Adaptive Performance Expectations in a Customer Satisfaction Framework
Johnson, Michael D.
;
Anderson, Eugene W.
;
Fornell, Claes
- In:
Journal of consumer research : JCR ; an …
21
(
1995
)
4
,
pp. 695-707
Persistent link: https://www.econbiz.de/10006681653
Saved in:
7
Differentiation as a basis for explaining customer satisfaction across industries
Fornell, Claes
;
Johnson, Michael D.
- In:
Journal of Economic Psychology
14
(
1993
)
4
,
pp. 681-696
Persistent link: https://www.econbiz.de/10005388543
Saved in:
8
Die Qualität von Bankdienstleistungen : eine empirische Untersuchung
Nader, Georg
- In:
Bank-Archiv : Zeitschrift für das gesamte Bank- und …
41
(
1993
)
6
,
pp. 454-463
Persistent link: https://www.econbiz.de/10001143462
Saved in:
9
Die Qualität von Bankdienstleistungen : eine empirische Untersuchung
Nader, Georg
- In:
Bank-Archiv : Zeitschrift für das gesamte Bank- und …
41
(
1993
)
6
,
pp. 454-463
Persistent link: https://www.econbiz.de/10009103880
Saved in:
10
Servicequalität im Bankgewerbe : ausgewählte Fragestellungen
Grässle, Anton A.
;
Nader, Georg
;
Schuster, Leo
-
1995
Persistent link: https://www.econbiz.de/10000573348
Saved in:
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