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~isPartOf:"Information systems and e-business management : ISeB"
~isPartOf:"International journal of business information systems : IJBIS"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Electronic Commerce
219
E-commerce
218
Online retailing
74
Online-Handel
74
Consumer behaviour
64
Internet
64
Konsumentenverhalten
64
Beziehungsmarketing
30
Relationship marketing
30
e-commerce
29
Confidence
25
Vertrauen
25
Social Web
24
Social web
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Customer satisfaction
22
Internet marketing
21
Online-Marketing
21
Innovation adoption
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Innovationsakzeptanz
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KMU
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Lieferkette
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SME
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Supply chain
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Data Mining
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Data mining
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Data security
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Datensicherheit
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Dienstleistungsqualität
15
Service quality
15
Personalisierung
14
Personalization
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India
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Indien
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Einzelhandel
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Information system
12
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Abdul Hafaz Ngah
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Altinkemer, Kemal
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Arif, Imtiaz
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Arminen, Heli
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Aslam, Wajeeha
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Binh Giang Nguyen
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Ha Nguyen Thi Thu
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Kan, Chih-wei
1
Ke, Dan
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1
Kumar, Vikas
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Mazuri Abd Ghani
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Negre, Elsa
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Sah, Ash N.
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Information systems and e-business management : ISeB
International journal of business information systems : IJBIS
Journal of retailing and consumer services
52
International journal of electronic customer relationship management : IJECRM
17
International journal of electronic marketing and retailing : IJEMR
17
Journal of internet commerce
17
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
15
Asia Pacific journal of marketing and logistics
12
International journal of e-business research : an official publication of the Information Resources Management Association
11
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
11
Journal of business research : JBR
10
International journal of hospitality management
9
International journal of quality and service sciences
9
The service industries journal
9
Cogent business & management
8
International journal of retail and distribution management
8
Journal of travel and tourism marketing
8
Service business
8
Electronic commerce research and applications
7
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
7
The TQM journal : the international review of organizational improvement
7
Electronic commerce research
6
Electronic markets : the international journal on networked business
6
International journal of electronic business
6
International journal of internet marketing and advertising : IJIMA
6
International journal of quality & reliability management
6
Administrative Sciences : open access journal
5
International journal of production economics
5
International journal of public sector performance management : IJPSPM
5
Journal of Contemporary Issues in Business and Government
5
Journal of customer behaviour
5
Journal of electronic commerce research : JECR
5
Journal of global information management : an official publication of the Information Resources Management Association
5
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
5
Journal of retailing
5
The journal of services marketing
5
African journal of science, technology, innovation and development : AJSTID
4
Global business and finance review
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of business innovation and research
4
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ECONIS (ZBW)
22
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1
Online content : who is willing to pay and for what?
Tarkiainen, Anssi
;
Arminen, Heli
;
Kuivalainen, Olli
- In:
International journal of business information systems : …
17
(
2014
)
3
,
pp. 283-305
Persistent link: https://www.econbiz.de/10010478637
Saved in:
2
Measuring and analysing customer satisfaction with multi-criteria satisfaction analysis (MUSA) model : an electronic retailing case study
Tabaei, Zahra
;
Fathian, Mohammad
- In:
International journal of business information systems : …
15
(
2014
)
2
,
pp. 189-204
Persistent link: https://www.econbiz.de/10010376919
Saved in:
3
Evaluation of user satisfaction with OLAP recommender systems : an application to RecoOLAP on a agricultural energetic consumption datawarehouse
Bimonte, Sandro
;
Negre, Elsa
- In:
International journal of business information systems : …
21
(
2016
)
1
,
pp. 117-136
Persistent link: https://www.econbiz.de/10011520257
Saved in:
4
Customer relationship management and the impact of e-coupons on B2C retail markets
Smith, Alan D.
;
Shock, James R.
;
Beaves, Robert
- In:
International journal of business information systems : …
30
(
2019
)
2
,
pp. 203-231
Persistent link: https://www.econbiz.de/10012037773
Saved in:
5
Role of electronic word of mouth on purchase intention
Aslam, Wajeeha
;
Farhat, Kashif
;
Arif, Imtiaz
- In:
International journal of business information systems : …
30
(
2019
)
4
,
pp. 411-426
Persistent link: https://www.econbiz.de/10012059446
Saved in:
6
Relationship between customer loyalty and service failure, service recovery and switching costs in online retailing
Kamble, Aakash Ashok
;
Walvekar, Shubhangi
- In:
International journal of business information systems : …
32
(
2019
)
1
,
pp. 56-72
Persistent link: https://www.econbiz.de/10012154594
Saved in:
7
Exploring e-service quality and its relation with customer satisfaction in the banking sector : an Indian experience
Agrawal, Vivek
;
Seth, Nitin
;
Seth, Dinesh
;
Tripathi, Vikas
- In:
International journal of business information systems : …
32
(
2019
)
4
,
pp. 489-506
Persistent link: https://www.econbiz.de/10012159053
Saved in:
8
How e-servicescapes affect customer online shopping intention : the moderating effects of gender and online purchasing experience
Wu, Wann-Yih
;
Quyen, Phan Thi Phu
;
Rivas, Adriana A. Amaya
- In:
Information systems and e-business management : ISeB
15
(
2017
)
3
,
pp. 689-715
Persistent link: https://www.econbiz.de/10011758859
Saved in:
9
STEP model approach for linking website usability dimensions and website success measures in B2C e-commerce setting
Sahi, Geetanjali
;
Madan, Sushila
- In:
International journal of business information systems : …
20
(
2015
)
2
,
pp. 219-237
Persistent link: https://www.econbiz.de/10011518881
Saved in:
10
The influence of website functionality, drivers and perceived risk on customer satisfaction in online shopping : an emerging economy case
Tandon, Urvashi
;
Kiran, Ravi
;
Sah, Ash N.
- In:
Information systems and e-business management : ISeB
16
(
2018
)
1
,
pp. 57-91
Persistent link: https://www.econbiz.de/10011849778
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