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~isPartOf:"International journal of electronic customer relationship management : IJECRM"
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Beziehungsmarketing
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International journal of electronic customer relationship management : IJECRM
Journal of business research : JBR
624
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
395
SpringerLink / Bücher
336
International journal of hospitality management
280
The journal of services marketing
225
The journal of business & industrial marketing
192
The service industries journal
184
Journal of the Academy of Marketing Science
164
Journal of strategic marketing
161
Journal of marketing
124
International journal of contemporary hospitality management
120
Gabler Edition Wissenschaft
118
Journal of service research : JSR
117
Journal of travel and tourism marketing
115
Journal of hospitality marketing & management
114
The journal of product & brand management
111
Asia Pacific journal of marketing and logistics
108
Tourism management : research, policies, practice
108
Journal of service management
106
Journal of retailing
102
The journal of brand management : an international journal
101
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Marketing intelligence & planning
97
Psychology & marketing
97
European journal of marketing : EJM
95
Services marketing quarterly
90
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Cogent business & management
83
Journal of marketing management : MM
82
Service business
80
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
Springer eBook Collection / Business and Economics
77
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Journal of financial services marketing : JFSM
70
Business horizons
69
International journal of retail & distribution management
68
European journal of operational research : EJOR
67
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ECONIS (ZBW)
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1
Customer's life-time value using the RFM model in the banking industry : a case study
Nikumanesh, Esmaeil
;
Albadvi, Amir
- In:
International journal of electronic customer …
8
(
2014
)
1/3
,
pp. 15-30
Persistent link: https://www.econbiz.de/10011471071
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2
The effect of CRM stages along with brand images and values on sustainable corporate performance
Mishra, Hari Govind
;
Sinha, P. K.
;
Singh, Sarabjot
- In:
International journal of electronic customer …
8
(
2014
)
1/3
,
pp. 31-50
Persistent link: https://www.econbiz.de/10011471090
Saved in:
3
Contemporary challenges in CRM technology adoption : a multichannel view
Awasthi, Preety
;
Dubey, Neeraj
;
Sangle, Purnima S.
- In:
International journal of electronic customer …
8
(
2014
)
1/3
,
pp. 51-71
Persistent link: https://www.econbiz.de/10011471129
Saved in:
4
Testing cloud computing for customer satisfaction and loyalty
Guimaraes, Tor
;
Paranjape, Ketan
- In:
International journal of electronic customer …
8
(
2014
)
1/3
,
pp. 72-86
Persistent link: https://www.econbiz.de/10011471138
Saved in:
5
Empowering customers in electronic health (e-health) through social customer relationship management
Mohammad Nabil Almunawar
;
Muhammad Anshari
- In:
International journal of electronic customer …
8
(
2014
)
1/3
,
pp. 87-100
Persistent link: https://www.econbiz.de/10011471147
Saved in:
6
Internet banking services as tool of CRM : a study of customer satisfaction in the National Capital Region, Delhi
Singh, Shamsher
;
Sirohi, Naveen J.
- In:
International journal of electronic customer …
8
(
2014
)
1/3
,
pp. 101-118
Persistent link: https://www.econbiz.de/10011471152
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7
Improving decision for banking to support customer knowledge retention : a quantitative study in Jordanian banking sector
Alhawari, Samer
- In:
International journal of electronic customer …
8
(
2014
)
1/3
,
pp. 119-135
Persistent link: https://www.econbiz.de/10011471156
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8
Customer attribution of service failure and its impact in social commerce environment
Kim, Yaeeun
;
Chang, Younghoon
;
Siew Fan Wong
;
Park, …
- In:
International journal of electronic customer …
8
(
2014
)
1/3
,
pp. 136-158
Persistent link: https://www.econbiz.de/10011471162
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9
The role of 3D product presentation in enhancing electronic customer relationship management (e-CRM) for online retailer : university students context
Algharabat, Raed S.
- In:
International journal of electronic customer …
8
(
2014
)
4
,
pp. 159-179
Persistent link: https://www.econbiz.de/10011471304
Saved in:
10
Understanding electronic social customer relationship management : foundations and current major themes
Constantinides, Efthymios
;
Yousif, Arsham
;
Vries, Sjoerd de
- In:
International journal of electronic customer …
8
(
2014
)
4
,
pp. 180-199
Persistent link: https://www.econbiz.de/10011471313
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