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Personalmanagement, Mitarbeite...
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Personalmanagement
16,701
Human Resource Management
16,699
Customer satisfaction
12,641
Kundenzufriedenheit
12,569
Service quality
6,446
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6,439
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1,543
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1,364
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Multinationales Unternehmen
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1,239
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1,234
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Humanressourcen
1,201
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1,135
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1,095
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Brewster, Chris
124
Budhwar, Pawan S.
111
Cooke, Fang Lee
78
Wilkinson, Adrian
71
Sparrow, Paul R.
70
Schuler, Randall S.
68
Han, Heesup
67
Warner, Malcolm
65
Wright, Patrick M.
65
Collings, David G.
61
Paauwe, Jaap
60
Rowley, Chris
53
Bondarouk, Tanya
48
Bartram, Timothy
46
Boselie, Paul
46
Scullion, Hugh
46
Bryson, Alex
44
Cascio, Wayne F.
44
Farndale, Elaine
44
Mattila, Anna S.
42
Mayrhofer, Wolfgang
42
De Cieri, Helen
41
Festing, Marion
41
Björkman, Ingmar
39
Edvardsson, Bo
39
Morley, Michael
39
McDonnell, Anthony
38
Sanders, Karin
38
Wood, Geoffrey
37
Cooper, Cary
36
Dowling, Peter J.
36
Svensson, Göran
36
Boudreau, John W.
35
Burgess, John
35
Kaufman, Bruce E.
35
Guest, David E.
34
Jackson, Susan E.
34
Parry, Emma
33
Gustafsson, Anders
32
Mittal, Vikas
32
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National Bureau of Economic Research
62
Devlet İstatistik Enstitüsü
56
OECD
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Edward Elgar Publishing
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IGI Global
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Europäische Kommission
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Harvard Graduate School of Business Administration
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Society for Human Resource Management
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London School of Economics and Political Science
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Erasmus Research Institute of Management
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Information Resources Management Association
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Springer Fachmedien Wiesbaden
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Ecorys
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Singapur / Department of Statistics
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DECISION
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European Foundation for the Improvement of Living and Working Conditions
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TNO
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7
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5
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5
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5
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4
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The international journal of human resource management
594
International journal of hospitality management
450
Journal of retailing and consumer services
444
Journal of business research : JBR
435
International journal of human resource management
288
Human resource management
248
Human resource management review
246
The journal of services marketing
245
The service industries journal
244
International journal of contemporary hospitality management
214
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
200
Tourism management : research, policies, practice
196
Journal of hospitality marketing & management
166
Journal of travel and tourism marketing
165
Management revue : socio-economic studies
159
Employee relations
155
Cogent business & management
151
Journal of service management
142
Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
141
Human resource management journal
140
Journal of service research : JSR
136
International journal of manpower
126
Services marketing quarterly
120
SpringerLink / Bücher
111
The TQM journal : the international review of organizational improvement
106
Industrial marketing management : the international journal for industrial and high-tech firms
104
Service business
99
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
95
International journal of productivity and quality management : IJPQM
93
Journal of air transport management
91
International journal of services and operations management
90
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
88
Tourism management perspectives : TMP
87
Asia Pacific journal of marketing and logistics
85
Journal of Asian finance, economics and business : JAFEB
85
Journal of business ethics : JOBE
85
Psychology & marketing
83
International journal of human resources development and management : IJHRDM
82
European journal of international management : EJIM
81
International journal of quality and service sciences
81
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ECONIS (ZBW)
33,259
USB Cologne (EcoSocSci)
1,033
EconStor
143
USB Cologne (business full texts)
94
ArchiDok
74
BASE
49
RePEc
46
Other ZBW resources
28
OLC EcoSci
5
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1
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
Gouthier, Matthias H. J.
(
ed.
);
Stauss, Bernd
(
honouree
); …
-
2007
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003516945
Saved in:
2
The moderating role of service innovation on the relationship between customer satisfaction and customer value : a case of 3-star hotels in Jakarta
Sukwadi, Ronald
- In:
International journal of services, economics and management
8
(
2017
)
1/2
,
pp. 18-34
Persistent link: https://www.econbiz.de/10011892259
Saved in:
3
Waiting in multi-stage services : an exploration across service industries
Bergh, Dennis G. von
;
Ghijsen, Paul W. T.
;
Gelderman, …
- In:
International journal of business and globalisation : IJBG
14
(
2015
)
2
,
pp. 187-207
Persistent link: https://www.econbiz.de/10011530675
Saved in:
4
Service sectors in India issues, challenges and opportunities
Jeyakumar, S.
(
ed.
);
Muthukumar, V.
(
ed.
)
-
2019
Persistent link: https://www.econbiz.de/10012108023
Saved in:
5
Serviceology for services : 5th International Conference, ICServ 2017, Vienna, Austria, July 12-14, 2017 : proceedings
Hara, Yoshinori
(
ed.
);
Karagiannis, Dimitris
(
ed.
)
-
ICServ <5., 2017, Wien>
-
2017
Persistent link: https://www.econbiz.de/10011664142
Saved in:
6
Service encounters, experiences and the customer journey : defining the field and a call to expand our lens
Voorhees, Clay M.
;
Fombelle, Paul W.
;
Gregoire, Yany
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 269-280
Persistent link: https://www.econbiz.de/10011745316
Saved in:
7
Towards an efficient IS service management: the internal customers' zone of tolerance
Ribeiro, Hugo
;
Barbosa, Belem
- In:
International journal of services and operations management
28
(
2017
)
2
,
pp. 141-162
Persistent link: https://www.econbiz.de/10011859672
Saved in:
8
A quality system's impact on the service experience
Smith, Jeffery
;
Anderson, Sidney
;
Fox, Gavin
- In:
International journal of operations & production …
37
(
2017
)
12
,
pp. 1817-1839
Persistent link: https://www.econbiz.de/10011814762
Saved in:
9
Service systems : a broadened framework and research agenda on value propositions, engagement, and service experience
Chandler, Jennifer D.
;
Lusch, Robert F.
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 6-22
Persistent link: https://www.econbiz.de/10010483444
Saved in:
10
Retrospective: compatibility management : customer-to-customer relationships in service environments
Martin, Charles L.
- In:
The journal of services marketing
30
(
2016
)
1
,
pp. 11-15
Persistent link: https://www.econbiz.de/10011445595
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