A number of authors acknowledge the academic and corporate significance of being able to measure relationships and their quality (Naudé and Buttle 1999; Buttle 1996, 1997; Anton 1994; Copulsky & Wolfe 1990; Grönroos 1991). The authors are currently pursuing such work, and herein present findings from two...

The economic success of Japan in the post-war period and various new forms of market co-ordination in European regions, and specificities of inter-firm relationships in high technology industries have increased academic and business interest in the ways that firms manage relationships between...

This exploratory paper investigates why some companies appear to find successful business relationshipsrelatively effortless. It seems that the organisation’s search for and utilisation of key resources canguarantee its success in the market place. The paper incorporates a critique of...

The evaluation assessed the impact of Business Link Local Services on those businesses that received assistance in the 6 month period April to September 2003 and its impact over the subsequent period to May/June 2005. The original aims of the report were:a) To understand and quantify...

Der Vortrag beschäftigt sich mit den Kosten der Kostensenkung beim Outsourcing.

The ongoing discussion on the best possible configuration of the value chain is the starting point of this article. The core of strategic management is to define the boundaries over the firm's generic activities on the value chain and to establish the relationships with those stakeholders that...

To yield strategic benefits for all participants, collaboration between OEMs and suppliers have to be based on win-win partnerships. It is uncertain whether this concept deals with a visionary myth or a realistic model. To clarify this, win-win partnerships are examined on the basis of the three...

Ziel der vorliegenden Arbeit ist es, den Einsatz von Workflow-Technologien im wissenschaftlich-technischen Umfeld zu untersuchen und einen Software Baukasten zur Unterstützung des Aufbaus von workflow-basierten Arbeitsumgebungen im wissenschaftlich-technischen Bereich zu konzipieren und...

"Kontinuierliche Verbesserung von Geschäftsprozessen" wird zwar oft gefordert, entbehrt aber gagenwärtig noch einer konsequenten instrumentarischen Unterstützung, wie sie in der Fertigung bereits vorhanden ist. Vorgestellt wird das konzepzionelle Rahmenwerk für ein Workflow-Management-System...