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isPartOf:"International journal of hospitality management"
~accessRights:"restricted"
~isPartOf:"Total quality management & business excellence"
~subject:"Service industry"
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Search: subject_exact:"Servicequalität"
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Service industry
Dienstleistungsqualität
364
Service quality
364
Customer satisfaction
205
Kundenzufriedenheit
205
Consumer behaviour
167
Konsumentenverhalten
167
Beziehungsmarketing
107
Relationship marketing
107
Hotel industry
90
Hotellerie
90
Gastronomie
64
Restaurant industry
64
Hospital
62
Krankenhaus
62
Quality management
53
Qualitätsmanagement
53
Customer service
50
Kundenservice
50
Emotion
48
Beschwerdemanagement
31
Complaint management
31
Gesundheitsversorgung
31
Health care
31
Satisfaction
30
service quality
30
Arbeitsverhalten
28
Gastgewerbe
28
Hospitality industry
28
Product quality
28
Produktqualität
28
Work behaviour
28
Arbeitszufriedenheit
27
Job satisfaction
27
Dienstleistungssektor
21
Robot
21
Roboter
21
Tourism employees
21
Tourismusberufe
21
Gesundheitswesen
20
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21
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Andajigarmaroudi, Saeed
1
Bossink, Bart
1
Brint, Andrew
1
Chen, Ching-Chin
1
Cheng, Jen-Son
1
Choi, Sungwoo
1
Chou, Sheng-Fang
1
Dong, Yanan
1
Fan, Alei
1
Fry, John
1
Gan, Bernard
1
Gu, Huimin
1
Harrigan, Kathryn Rudie
1
He, Zeya
1
Horng, Jeou-Shyan
1
Hu, Sai-quan
1
Huang, Ping-Lung
1
Huey Chern Boo
1
Iqbal, Juman
1
Ivanov, Stanislav
1
Jeon, Myunghee Mindy
1
Jeong, Miyoung
1
Jiang, Jing
1
Joireman, Jeff
1
Kang, Fei
1
Karabas, Ismail
1
Khoo-Lattimore, Catheryn
1
Kim, Shinhye
1
Lee, Bruce C. Y.
1
Lee, Seonjeong
1
Lehto, Xinran Y.
1
Liu, Canmian
1
Liu, Chih-Hsing
1
Liu, Qing
1
Lu, Lu
1
Madhan, Kumar
1
Manu C
1
Mattila, Anna S.
1
Mody, Makarand Amrish
1
Mu, Yu
1
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Published in...
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International journal of hospitality management
Total quality management & business excellence
The journal of services marketing
29
Journal of retailing and consumer services
23
Journal of business research : JBR
21
The service industries journal
19
Journal of service management
14
Journal of service research
14
Service business
13
Services marketing quarterly
12
Industrial marketing management : the international journal for industrial and high-tech firms
10
International journal of production economics
8
International journal of quality & reliability management
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
International journal of services and operations management : IJSOM
7
Journal of service research : JSR
7
Journal of service theory and practice : JSTP
7
International journal of contemporary hospitality management
6
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of quality and service sciences
5
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
5
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
5
Journal of hospitality marketing & management
5
Benchmarking : an international journal ; BIJ
4
European journal of operational research : EJOR
4
International journal of services and operations management
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of strategic marketing
4
The TQM journal : the international review of organizational improvement
4
A Research Agenda for Service Marketing
3
European journal of marketing
3
International journal of business excellence : IJBEX
3
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
3
International journal of productivity and quality management : IJPQM
3
Journal of air transport management
3
Journal of management information systems : JMIS
3
Journal of service theory and practice
3
Journal of the Academy of Marketing Science
3
Omega : the international journal of management science
3
Advances in marketing, customer relationship management, and e-services (AMCRMES) book series
2
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ECONIS (ZBW)
21
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1
Formal versus casual : how do customers respond to service robots' uniforms? : the roles of service type and language style
Liu, Canmian
;
Xie, Lishan
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014439968
Saved in:
2
Automated, human, or semi-automated service in restaurants? : an investigation of technology-enabled service designs and customer attribution
Park, Soona
;
Lehto, Xinran Y.
- In:
International journal of hospitality management
104
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013255930
Saved in:
3
Does incivility in quick service restaurants suppress the voice of employee? : a moderated mediation model
Madhan, Kumar
;
Shagirbasha, Shameem
;
Iqbal, Juman
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013209273
Saved in:
4
Tech-touch balance in the service encounter : the impact of supplementary human service on consumer responses
Wu, Luorong
;
Fan, Alei
;
Yang, Yang
;
He, Zeya
- In:
International journal of hospitality management
101
(
2022
),
pp. 110
Persistent link: https://www.econbiz.de/10013271321
Saved in:
5
Regional bias when benchmarking services using customer satisfaction scores
Brint, Andrew
;
Fry, John
- In:
Total quality management & business excellence
32
(
2021
)
3
,
pp. 344-358
Persistent link: https://www.econbiz.de/10012423588
Saved in:
6
How should I respond to a complaining customer? : a model of Cognitive-Emotive-Behavioral from the perspective of restaurant service employees
Poh Theng Loo
;
Khoo-Lattimore, Catheryn
;
Huey Chern Boo
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547701
Saved in:
7
Tell us your concern, and we shall together address! : role of service booking channels and brand equity on post-failure outcomes
Manu C
;
Sreejesh, S.
;
Paul, Justin
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012585701
Saved in:
8
Exploring guest response towards service failure in home-sharing : service presence and consumption motivation
Lu, Lu
;
Mody, Makarand Amrish
;
Andajigarmaroudi, Saeed
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012241810
Saved in:
9
Perceived corporate social responsibility and customers' behaviors in the ridesharing service industry
Jeon, Myunghee Mindy
;
Lee, Seonjeong
;
Jeong, Miyoung
- In:
International journal of hospitality management
84
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012146213
Saved in:
10
A conceptual framework of the service delivery system design for hospitality firms in the (post-)viral world : the role of service robots
Seyitoğlu, Faruk
;
Ivanov, Stanislav
- In:
International journal of hospitality management
91
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012389791
Saved in:
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