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isPartOf:"International journal of hospitality management"
~isPartOf:"Services marketing quarterly"
~subject:"Dienstleistungsqualität"
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Search: subject_exact:"Customer loyalty"
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Dienstleistungsqualität
Beziehungsmarketing
22
Relationship marketing
22
Customer satisfaction
19
Kundenzufriedenheit
19
Consumer behaviour
18
Konsumentenverhalten
18
Service quality
14
Customer loyalty
9
Customer retention
9
Kundenbindung
9
customer loyalty
8
Brand image
3
Brand management
3
Confidence
3
Hotel industry
3
Hotellerie
3
Markenführung
3
Markenimage
3
Vertrauen
3
Airbnb
2
Brand attachment
2
Brand loyalty
2
Corporate Social Responsibility
2
Corporate reputation
2
Corporate social responsibility
2
Customer integration
2
Firmenimage
2
Indonesia
2
Indonesien
2
Kundenintegration
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Markentreue
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Mobile communications
2
Mobilkommunikation
2
Revisit intention
2
USA
2
United States
2
Viral marketing
2
Virales Marketing
2
customer satisfaction
2
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English
14
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Lai, Ivan K. W.
2
Bai, Billy
1
Black, Gregory S.
1
Camilleri, Mark Anthony
1
Chamorro, Antonio
1
Choi, Beom Joon
1
Das, Manish
1
Daughtrey, Clayton L.
1
Dong, Shi Yong
1
Esteves, Fabia
1
Fernandes, Teresa
1
Filieri, Raffaele
1
Gamage, Thilini Chathurika
1
Gao, Bo Wendy
1
Handrito, Radityo Putro
1
Hapsari, Raditha
1
He, Wei
1
Hussein, Ananda Sabil
1
Kim, Hyun Sik
1
Konalingam, Kajenthiran
1
Kurnia, Pepey Riawati
1
Martin, Emma
1
Miranda, F. Javier
1
Mostafa Rasoolimanesh, S.
1
Pattnaik, Pinaki Nandan
1
Prentice, Catherine
1
Roswinanto, Widyarso
1
Rubio, Sergio
1
Shankar, Amit
1
Shukla, Mahendra Kumar
1
Sivapalan, Achchuthan
1
Tajeddini, Kayhan
1
Tran, Trang P.
1
Vowles, Nicole S.
1
Wang, Wei Heng
1
Ye, Haobin
1
Yunus, Erlinda Nusron
1
Zhang, Hanqin Qiu
1
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International journal of hospitality management
Services marketing quarterly
Journal of retailing and consumer services
24
Journal of hospitality marketing & management
13
The service industries journal
11
The TQM journal : the international review of organizational improvement
9
Cogent business & management
8
International journal of quality & reliability management
6
Journal of business research : JBR
6
Service business
6
International journal of contemporary hospitality management
5
Journal for global business advancement : JGBA
5
The international journal of bank marketing : IJBM
5
The journal of applied business research
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
5
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
4
Asia Pacific journal of marketing and logistics
4
Global business review
4
International journal of business excellence : IJBEX
4
International journal of quality and service sciences
4
International journal of services and operations management : IJSOM
4
Journal of Asian finance, economics and business : JAFEB
4
Journal of financial services marketing
4
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
4
Serbian journal of management : an international journal for theory and practice of management science ; SJM
4
Total quality management & business excellence
4
Academic journal of economic studies
3
African journal of business and economic research : AJBER
3
International journal of business innovation and research
3
International journal of business innovation and research : IJBIR
3
International journal of services and operations management
3
International journal of services, economics and management
3
Inventi impact: retailing & consumer services
3
Journal of Islamic marketing
3
Journal of business economics and management
3
Journal of customer behaviour
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of service management
3
Journal of strategic marketing
3
Management research review
3
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ECONIS (ZBW)
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1
Customer satisfaction and loyalty with online consumer reviews : factors affecting revisit intentions
Camilleri, Mark Anthony
;
Filieri, Raffaele
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014439971
Saved in:
2
Linking relational benefits and customer loyalty : the mediating role of customer intimacy
Shukla, Mahendra Kumar
;
Pattnaik, Pinaki Nandan
- In:
Services marketing quarterly
41
(
2020
)
4
,
pp. 322-343
Persistent link: https://www.econbiz.de/10012607277
Saved in:
3
How to enhance customer loyalty to retail stores via retail service quality practices? : a moderated mediated mechanism
Sivapalan, Achchuthan
;
Shankar, Amit
;
Das, Manish
; …
- In:
Services marketing quarterly
43
(
2022
)
4
,
pp. 445-465
Persistent link: https://www.econbiz.de/10013416990
Saved in:
4
Exploring the visitors' decision-making process for Airbnb and hotel accommodations using value-attitude-behavior and theory of planned behavior
Tajeddini, Kayhan
;
Mostafa Rasoolimanesh, S.
;
Gamage, …
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012585666
Saved in:
5
Being fair to customers : a strategy in enhancing customer engagement and loyalty in the Indonesia mobile telecommunication industry
Hapsari, Raditha
;
Hussein, Ananda Sabil
;
Handrito, …
- In:
Services marketing quarterly
41
(
2020
)
1
,
pp. 49-67
Persistent link: https://www.econbiz.de/10012179201
Saved in:
6
The effects of membership and demographics on consumer satisfaction and loyalty in service organizations
Daughtrey, Clayton L.
;
Vowles, Nicole S.
;
Black, Gregory S.
- In:
Services marketing quarterly
34
(
2013
)
4
,
pp. 292-308
Persistent link: https://www.econbiz.de/10010208604
Saved in:
7
Compensatory solution : can it save a company from a service failure?
Tran, Trang P.
;
Roswinanto, Widyarso
;
Yunus, Erlinda Nusron
- In:
Services marketing quarterly
37
(
2016
)
2
,
pp. 80-97
Persistent link: https://www.econbiz.de/10011486830
Saved in:
8
Customer engagement and loyalty : a comparative study between service contexts
Fernandes, Teresa
;
Esteves, Fabia
- In:
Services marketing quarterly
37
(
2016
)
2
,
pp. 125-139
Persistent link: https://www.econbiz.de/10011486838
Saved in:
9
The effects of transaction-specific satisfactions and integrated satisfaction on customer loyalty
Gao, Bo Wendy
;
Lai, Ivan K. W.
- In:
International journal of hospitality management
44
(
2015
),
pp. 38-47
Persistent link: https://www.econbiz.de/10010501241
Saved in:
10
Do the roles of switching barriers on customer loyalty vary for different types of hotels?
Zhang, Hanqin Qiu
;
Ye, Haobin
;
Bai, Billy
;
Wang, Wei Heng
- In:
International journal of hospitality management
46
(
2015
),
pp. 89-98
Persistent link: https://www.econbiz.de/10011301991
Saved in:
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