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subject:"Lieferantenmanagement"
~isPartOf:"Journal of service research : JSR"
~subject:"Confidence"
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Search: subject_exact:"Kundenmanagement"
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Lieferantenmanagement
Confidence
Beziehungsmarketing
117
Relationship marketing
117
Consumer behaviour
49
Konsumentenverhalten
49
Dienstleistungsqualität
47
Service quality
47
Customer satisfaction
44
Kundenzufriedenheit
44
Dienstleistungssektor
22
Service industry
22
Customer service
15
Kundenservice
15
Customer integration
14
Kundenintegration
14
Customer value
13
Dienstleistung
13
Kundenwert
13
Services
13
Beschwerdemanagement
11
Complaint management
11
Dienstleistungsmarketing
11
Services marketing
11
USA
11
United States
11
Viral marketing
10
Virales Marketing
10
Emotion
8
Salespeople
8
Supplier relationship management
8
Verkaufspersonal
8
Arbeitsverhalten
7
Vertrauen
7
Work behaviour
7
Betriebliche Wertschöpfung
6
Value creation
6
frontline employees
6
Preismanagement
5
Pricing strategy
5
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5
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Article
15
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Article in journal
15
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15
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English
15
Author
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Sesé, F. Javier
2
Basso, Kenny
1
Bell, Simon J.
1
Bone, Sterling A.
1
Briggs, Elten
1
Brodie, Roderick J.
1
Cambra-Fierro, Jesús
1
Costabile, Michele
1
DeWitt, Tom
1
Doorn, Jenny van
1
Eisingerich, Andreas B
1
Falk, Tomas
1
Fombelle, Paul W.
1
Friend, Scott B.
1
Grisaffe, Douglas
1
Hammerschmidt, Maik
1
Han, Shu
1
Hennig-Thurau, Thorsten
1
Koukova, Nevena T.
1
Kuruzovich, Jason
1
Lemon, Katherine N.
1
Malshe, Avinash
1
Marchand, André
1
Marshall, Roger
1
Melero-Polo, Iguácel
1
Miceli, Gaetano Nino
1
Nguyen, Doan T.
1
Ou, Yi-chun
1
Paul, Michael
1
Polo-Redondo, Yolanda
1
Praxmarer-Carus, Sandra
1
Puchner, Georg
1
Raimondo, Maria Antonietta
1
Ravichandran, T.
1
Ray, Kristal R.
1
Sajtos, Laszlo
1
Santos, Cristiane Pizzutti dos
1
Schumann, Jan Hendrik
1
Stringfellow, Anne
1
Verhoef, Peter C.
1
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Journal of service research : JSR
Industrial marketing management : the international journal for industrial and high-tech firms
213
The journal of business & industrial marketing
115
Journal of business research : JBR
105
Journal of retailing and consumer services
69
Journal of business-to-business marketing
41
Journal of strategic marketing
34
The journal of services marketing
32
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
31
The service industries journal
27
Journal of the Academy of Marketing Science
26
SpringerLink / Bücher
26
International journal of hospitality management
24
Asia Pacific journal of marketing and logistics
21
Journal of marketing
21
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
21
Gabler Edition Wissenschaft
20
Service business
18
Services marketing quarterly
18
The international journal of bank marketing : IJBM
17
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
16
International journal of electronic marketing and retailing : IJEMR
16
Cogent business & management
15
International journal of production economics
15
Springer eBook Collection / Business and Economics
15
European journal of marketing : EJM
14
Marketing intelligence & planning
14
International journal of electronic customer relationship management : IJECRM
13
Journal of hospitality marketing & management
13
International journal of retail & distribution management
12
Journal of personal selling & sales management
12
Journal of travel and tourism marketing
12
International journal of procurement management
11
Journal of business ethics : JOBE
11
Journal of financial services marketing : JFSM
11
International journal of contemporary hospitality management
10
The journal of product & brand management
10
International journal of internet marketing and advertising : IJIMA
9
Journal of customer behaviour
9
Journal of global marketing
9
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ECONIS (ZBW)
15
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1
Customer-firm interactions and the path to profitability : a chain-of-effects model
Cambra-Fierro, Jesús
;
Melero-Polo, Iguácel
;
Sesé, F. …
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 201-218
Persistent link: https://www.econbiz.de/10011855798
Saved in:
2
How gifts influence relationships with service customers and financial outcomes for firms
Marchand, André
;
Paul, Michael
;
Hennig-Thurau, Thorsten
; …
- In:
Journal of service research : JSR
20
(
2017
)
2
,
pp. 105-119
Persistent link: https://www.econbiz.de/10011684836
Saved in:
3
Channels in the mirror : an alignable model for assessing customer satisfaction in concurrent channel systems
Hammerschmidt, Maik
;
Falk, Tomas
;
Weijters, Bert
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 88-101
Persistent link: https://www.econbiz.de/10011433181
Saved in:
4
Key skills for crafting customer solutions within an ecosystem : a theories-in-use perspective
Friend, Scott B.
;
Malshe, Avinash
- In:
Journal of service research : JSR
19
(
2016
)
2
,
pp. 174-191
Persistent link: https://www.econbiz.de/10011485437
Saved in:
5
Trust recovery following a double deviation
Basso, Kenny
;
Santos, Cristiane Pizzutti dos
- In:
Journal of service research : JSR
19
(
2016
)
2
,
pp. 209-223
Persistent link: https://www.econbiz.de/10011485447
Saved in:
6
How customer participation in B2B peer-to-peer problem-solving communities influences the need for traditional customer service
Bone, Sterling A.
;
Fombelle, Paul W.
;
Ray, Kristal R.
; …
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 23-38
Persistent link: https://www.econbiz.de/10010483441
Saved in:
7
The role of consumer confidence in creating customer loyalty
Ou, Yi-chun
;
Vries, Lisette de
;
Wiesel, Thorsten
; …
- In:
Journal of service research : JSR
17
(
2014
)
3
,
pp. 339-354
Persistent link: https://www.econbiz.de/10010393226
Saved in:
8
Strengthening customer relationships : what factors influence customers to migrate to contracts?
Polo-Redondo, Yolanda
;
Sesé, F. Javier
- In:
Journal of service research : JSR
16
(
2013
)
2
,
pp. 138-154
Persistent link: https://www.econbiz.de/10009774892
Saved in:
9
Testing the Steve Jobs hypothesis in a B2B context : will a portfolio of hierarchically related technology products improve customer outcomes?
Kuruzovich, Jason
;
Han, Shu
;
Koukova, Nevena T.
; …
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 372-385
Persistent link: https://www.econbiz.de/10009782125
Saved in:
10
Impact of service failure : the protective layer of customer relationships
Sajtos, Laszlo
;
Brodie, Roderick J.
;
Whittome, James
- In:
Journal of service research : JSR
13
(
2010
)
2
,
pp. 216-229
Persistent link: https://www.econbiz.de/10003982862
Saved in:
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