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~isPartOf:"European journal of marketing : EJM"
~isPartOf:"Service business"
~isPartOf:"The service industries journal"
~subject:"Kundenzufriedenheit"
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Search: subject_exact:"Customer value"
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Kundenzufriedenheit
Customer value
50
Kundenwert
50
Beziehungsmarketing
24
Relationship marketing
24
Betriebliche Wertschöpfung
21
Value creation
21
Dienstleistungsqualität
16
Service quality
16
Consumer behaviour
14
Konsumentenverhalten
14
Customer integration
11
Customer satisfaction
11
Kundenintegration
11
Service-Dominant Logic
7
Service-dominant logic
7
Taiwan
6
Marketing management
5
Marketingmanagement
5
perceived value
5
value co-creation
5
Brand management
4
Dienstleistungssektor
4
Markenführung
4
Marketing theory
4
Marketingtheorie
4
Online retailing
4
Online-Handel
4
Service industry
4
Structural equation model
4
Strukturgleichungsmodell
4
Value co-creation
4
service-dominant logic
4
Customer participation
3
Customer service
3
Dienstleistungsmarketing
3
Gastronomie
3
Kundenservice
3
Lieferantenmanagement
3
Restaurant industry
3
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Article
11
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English
11
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Le Nguyen Hau
2
Pham Ngoc Thuy
2
Amirtha, Raman
1
Canter, Deborah D.
1
Chatzipanagiotou, Kalliopi C.
1
Chen, Ja-Shen
1
Edvardsson, Bo
1
Evangelista, Felicitas
1
Frías Jamilena, Dolores María
1
Gounaris, Spiros
1
Hallikas, Jukka
1
Horbel, Chris
1
Huang, Tseng-Lung
1
Janupiboon, Thanyamai P.
1
Kamalanon, Piyanoot
1
Kim, Wansoo
1
Mikkonen, Karri
1
Ok, Chihyung
1
Polo Peña, Ana Isabel
1
Popp, Bastian
1
Pynnönen, Mikko
1
Ritala, Paavo
1
Rodríguez Molina, Miguel Ángel
1
Sivakumar, V. J.
1
Tronvoll, Bård
1
Vassilikopoulou, Aikaterini
1
Woratschek, Herbert
1
Xu, Yingzi
1
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European journal of marketing : EJM
Service business
The service industries journal
Journal of retailing and consumer services
17
International journal of hospitality management
16
The journal of services marketing
7
Journal of business research : JBR
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Journal of service research : JSR
5
The TQM journal : the international review of organizational improvement
5
Tourism management : research, policies, practice
5
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
4
Journal of vacation marketing
4
Industrial marketing management : the international journal for industrial and high-tech firms
3
International journal of contemporary hospitality management
3
International journal of leisure and tourism marketing : IJLTM
3
International journal of services and operations management
3
Journal of air transport management
3
Journal of the Academy of Marketing Science
3
Management decision : MD
3
Cogent business & management
2
Expert journal of marketing
2
International journal of electronic commerce : IJEC
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
International journal of retail & distribution management
2
International journal of services, economics and management
2
Journal of business-to-business marketing
2
Journal of consumer behaviour : an international research review
2
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of hospitality and tourism insights
2
Journal of hospitality marketing & management
2
Journal of marketing management : MM
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Journal of service management
2
Journal of strategic marketing
2
Journal of travel and tourism marketing
2
Kundenorientierte Unternehmensführung : Kundenorientierung - Kundenzufriedenheit - Kundenbindung
2
Service Value als Werttreiber : Konzepte, Messung und Steuerung
2
The journal of product & brand management
2
Total quality management & business excellence
2
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ECONIS (ZBW)
11
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11
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Date (oldest first)
1
Building loyalty through perceived value in online shopping : does family life cycle stage matter?
Amirtha, Raman
;
Sivakumar, V. J.
- In:
The service industries journal
42
(
2022
)
15/16
,
pp. 1151-1189
Persistent link: https://www.econbiz.de/10013466618
Saved in:
2
Company websites and mobile apps versus social media : which service experience creates more customer value for online travel agencies?
Chen, Ja-Shen
;
Kamalanon, Piyanoot
;
Janupiboon, Thanyamai P.
- In:
Service business
16
(
2022
)
4
,
pp. 1081-1110
Persistent link: https://www.econbiz.de/10013459534
Saved in:
3
Determining customer satisfaction and loyalty from a value co-creation perspective
Woratschek, Herbert
;
Horbel, Chris
;
Popp, Bastian
- In:
The service industries journal
40
(
2020
)
11/12
,
pp. 777-799
Persistent link: https://www.econbiz.de/10012260352
Saved in:
4
Creating a commercially compelling smart service encounter
Huang, Tseng-Lung
- In:
Service business
12
(
2018
)
2
,
pp. 357-377
Persistent link: https://www.econbiz.de/10011915069
Saved in:
5
The effects of perceived value on loyalty : the moderating effect of market orientation adoption
Polo Peña, Ana Isabel
;
Frías Jamilena, Dolores María
; …
- In:
Service business
11
(
2017
)
1
,
pp. 93-116
Persistent link: https://www.econbiz.de/10011722452
Saved in:
6
Service value and switching barriers : a personal values perspective
Pham Ngoc Thuy
;
Le Nguyen Hau
;
Evangelista, Felicitas
- In:
The service industries journal
36
(
2016
)
3/4
,
pp. 142-162
Persistent link: https://www.econbiz.de/10011564533
Saved in:
7
Customer participation to co-create value in human transformative services : a study of higher education and health care services
Le Nguyen Hau
;
Pham Ngoc Thuy
- In:
Service business
10
(
2016
)
3
,
pp. 603-628
Persistent link: https://www.econbiz.de/10011722401
Saved in:
8
Recovering service failure through resource integration
Xu, Yingzi
;
Tronvoll, Bård
;
Edvardsson, Bo
- In:
The service industries journal
34
(
2014
)
16
,
pp. 1253-1271
Persistent link: https://www.econbiz.de/10010492121
Saved in:
9
Analyzing systemic customer value in scalable business service
Pynnönen, Mikko
;
Hallikas, Jukka
;
Ritala, Paavo
; …
- In:
The service industries journal
34
(
2014
)
14
,
pp. 1154-1166
Persistent link: https://www.econbiz.de/10010412904
Saved in:
10
Value-driven customer share of visits
Kim, Wansoo
;
Ok, Chihyung
;
Canter, Deborah D.
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 37-58
Persistent link: https://www.econbiz.de/10009427715
Saved in:
1
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