//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~isPartOf:"Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen"
~isPartOf:"Service business"
~isPartOf:"The service industries journal"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Kunde"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Customer satisfaction
387
Kundenzufriedenheit
387
Dienstleistungsqualität
232
Service quality
232
Beziehungsmarketing
198
Relationship marketing
198
Consumer behaviour
159
Konsumentenverhalten
159
Beschwerdemanagement
63
Complaint management
63
Customer value
47
Kundenwert
47
Customer service
33
Holiday behaviour
33
Kundenservice
33
Urlaubsverhalten
33
Dienstleistungssektor
30
Hotel industry
30
Hotellerie
30
Service industry
30
Taiwan
30
customer satisfaction
30
Customer integration
29
Gastronomie
29
Kundenintegration
29
Measurement
29
Messung
29
Restaurant industry
29
Emotion
28
Tourism
27
Tourismus
27
Betriebliche Wertschöpfung
26
Value creation
26
Satisfaction
23
Selbstbedienung
23
Self-service
23
Deutschland
22
Germany
22
service quality
22
Tourism industry
21
more ...
less ...
Online availability
All
Undetermined
236
Free
7
Type of publication
All
Article
457
Book / Working Paper
2
Type of publication (narrower categories)
All
Article in journal
408
Aufsatz in Zeitschrift
408
Aufsatz im Buch
51
Book section
51
Case study
5
Fallstudie
5
Collection of articles of several authors
2
Sammelwerk
2
Conference proceedings
1
Konferenzschrift
1
more ...
less ...
Language
All
English
408
German
51
Author
All
Homburg, Christian
7
Klarmann, Martin
6
Le Nguyen Hau
5
Yi, Youjae
5
Alves, Helena
4
Hsu, Maxwell K.
4
Kim, Wansoo
4
Kühlborn, Sven
4
Lee, Seonjeong
4
Lüers, Thomas
4
Mattila, Anna S.
4
Ok, Chihyung
4
Pham Ngoc Thuy
4
Stock-Homburg, Ruth
4
Chi, Christina Geng-Qing
3
Günter, Bernd
3
Kim, Eojina
3
Lee, Donhee
3
Lin, Wen-bao
3
Malhotra, Neeru
3
Mathe, Kimberly
3
Park, Jungkun
3
Piller, Frank T.
3
Raab, Carola
3
Ro, Heejung
3
Ruiz Mafe, Carla
3
Ryu, Kisang
3
Tang, Liang
3
Vázquez Casielles, Rodolfo
3
Alan, Alev Kocak
2
Alrawadieh, Zaid
2
Baker, Melissa A.
2
Balaji, M. S.
2
Beutin, Nikolas
2
Blache, Raimund
2
Bruhn, Manfred
2
Bubmann, Christoph
2
Bucerius, Matthias
2
Cai, Ruiying
2
Canter, Deborah D.
2
more ...
less ...
Published in...
All
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
Service business
The service industries journal
Journal of retailing and consumer services
468
Journal of business research : JBR
404
International journal of hospitality management
399
The journal of services marketing
227
SpringerLink / Bücher
186
Tourism management : research, policies, practice
179
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
178
Journal of travel and tourism marketing
173
Journal of hospitality marketing & management
169
International journal of contemporary hospitality management
160
Industrial marketing management : the international journal for industrial and high-tech firms
159
Journal of service research : JSR
120
Services marketing quarterly
114
Cogent business & management
108
Journal of the Academy of Marketing Science
102
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
101
Journal of air transport management
95
Journal of service management
94
Asia Pacific journal of marketing and logistics
93
Psychology & marketing
93
The TQM journal : the international review of organizational improvement
88
Journal of marketing
85
Tourism management perspectives : TMP
83
Journal of strategic marketing
80
The international journal of bank marketing : IJBM
77
International journal of productivity and quality management : IJPQM
76
European journal of marketing : EJM
75
International journal of services and operations management
74
Managing service quality : MSQ ; an international journal
71
The journal of business & industrial marketing
71
International journal of quality and service sciences
69
Journal of retailing
68
Total quality management & business excellence
66
Journal of marketing management : MM
64
Tourism analysis : an interdisciplinary tourism & hospitality journal
62
International journal of electronic customer relationship management : IJECRM
60
Journal of Asian finance, economics and business : JAFEB
60
more ...
less ...
Source
All
ECONIS (ZBW)
459
Showing
1
-
10
of
459
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
2
Underscoring trainer's lack of effort or talent in service failure of personal fitness training : customers' negative word-of-mouth response
Park, Sangchul
;
Lee, Hyun-Woo
;
Nite, Calvin
- In:
Service business
17
(
2023
)
4
,
pp. 1025-1050
Persistent link: https://www.econbiz.de/10014504697
Saved in:
3
Understanding the role of frontline employee felt obligation in services
Malhotra, Neeru
;
Ashill, Nicholas
;
Lages, Cristiana R.
; …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 843-871
Persistent link: https://www.econbiz.de/10013362154
Saved in:
4
Customer comfort during service robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
Saved in:
5
Exploring the antecedents of customers' willingness to use service robots in restaurants
Molinillo, Sebastian
;
Rejón-Guardia, Francisco
; …
- In:
Service business
17
(
2023
)
1
,
pp. 167-193
Persistent link: https://www.econbiz.de/10014282886
Saved in:
6
Are customer star ratings and sentiments aligned? : a deep learning study of the customer service experience in tourism destinations
Bigné Alcañiz, J. Enrique
;
Ruiz Mafe, Carla
; …
- In:
Service business
17
(
2023
)
1
,
pp. 281-314
Persistent link: https://www.econbiz.de/10014282967
Saved in:
7
When AI-based services fail : examining the effect of the self-AI connection on willingness to share negative word-of-mouth after service failures
Huang, Bo
;
Philp, Matthew
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 877-899
Persistent link: https://www.econbiz.de/10012695297
Saved in:
8
Do customers exhibit gratitude after service recovery? : understanding the moderating role of relationship type
Salagrama, Ramakrishna
;
Prashar, Sanjeev
;
Tata, Sai Vijay
- In:
Service business
15
(
2021
)
4
,
pp. 757-779
Persistent link: https://www.econbiz.de/10012794134
Saved in:
9
How sincere is an apology? : recovery satisfaction in a robot service failure context
Hu, Yaou
;
Min, Hyounae
;
Su, Na
- In:
Journal of hospitality & tourism research : JHTR ; the …
45
(
2021
)
6
,
pp. 1022-1043
Persistent link: https://www.econbiz.de/10012592331
Saved in:
10
Value co-creation in the B2B context : a conceptual framework and its implications
Pathak, Buddhi
;
Ashok, Mona
;
Tan, Yin Leng
- In:
The service industries journal
42
(
2022
)
3/4
,
pp. 178-205
Persistent link: https://www.econbiz.de/10013167417
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->