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~isPartOf:"Tourism management : research, policies, practice"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Beziehungsmarketing
108
Relationship marketing
108
Holiday behaviour
91
Urlaubsverhalten
91
Tourism
86
Tourismus
84
Consumer behaviour
69
Konsumentenverhalten
69
Customer satisfaction
59
Kundenzufriedenheit
59
Tourism industry
53
Tourismuswirtschaft
53
Tourism marketing
50
Tourismusmarketing
50
Hotel industry
32
Hotellerie
32
Service quality
32
Event marketing
30
Event-Marketing
30
Destination management
28
Destinationsmanagement
28
Brand image
23
Markenimage
23
Emotion
19
Social Web
19
Social web
19
Tourist experience
18
Big event
17
Großveranstaltung
17
Experience
16
Experiment
16
Australia
15
Australien
15
Brand management
15
Markenführung
15
Customer integration
13
Internet marketing
13
Kundenintegration
13
Online-Marketing
13
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Undetermined
27
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32
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32
Aufsatz in Zeitschrift
32
Case study
1
Fallstudie
1
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English
32
Author
All
Cai, Ruiying
2
Koritos, Christos
2
Su, LuJun
2
Akamavi, Raphaël K.
1
Alonso-Almeida, María del Mar
1
Alén, Elisa
1
Berenguer Contrí, Gloria
1
Bernardo, Merce
1
Bose, Indranil
1
Boukis, Achilleas
1
Bradley, Graham L.
1
Bradley, Gregory T.
1
Carlos Villamarín, Pablo de
1
Chen, Li-fei
1
Chen, Shuixia
1
Chen, Xiaohong
1
Cole, Shu Tian
1
Cui, Yuanyuan
1
Daunt, Kate L.
1
Ermagun, Alireza
1
Gao, Baojun
1
Gelissen, John
1
González-Mansilla, Óscar
1
Gou, Xunjie
1
Gounaris, Spiros
1
Grün, Bettina
1
Gursoy, Dogan
1
Hassan, Lama Al Hajj
1
Hsu, Cathy H. C.
1
Hu, Nan
1
Huang, Yinghua
1
Hwang, Jinsoo
1
Jia, Bocong
1
Jung, Shinyong
1
Järvi, Henna
1
Kaminakis, Kostas
1
Karantinou, Kalipso
1
Keränen, Joona
1
Kim, Hong-Bumm
1
Kim, Jungkeun
1
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Tourism management : research, policies, practice
Journal of retailing and consumer services
191
International journal of hospitality management
131
Journal of business research : JBR
106
The journal of services marketing
103
The service industries journal
79
Journal of hospitality marketing & management
68
International journal of contemporary hospitality management
57
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Journal of travel and tourism marketing
55
Journal of service research : JSR
51
Services marketing quarterly
51
Service business
44
Journal of service management
42
Cogent business & management
34
The TQM journal : the international review of organizational improvement
32
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
31
International journal of quality and service sciences
27
Journal of service research
27
Journal of strategic marketing
27
Asia Pacific journal of marketing and logistics
25
Industrial marketing management : the international journal for industrial and high-tech firms
25
The international journal of bank marketing : IJBM
25
International journal of services and operations management
24
Journal of air transport management
22
Journal of the Academy of Marketing Science
22
Managing service quality : MSQ ; an international journal
22
International journal of quality & reliability management
21
International journal of services, economics and management
21
Marketing intelligence & planning
21
Total quality management & business excellence
21
International journal of electronic customer relationship management : IJECRM
18
International journal of productivity and quality management : IJPQM
18
Psychology & marketing
18
Journal of service theory and practice : JSTP
17
European journal of marketing : EJM
16
Journal of marketing
16
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
16
Journal of Asian finance, economics and business : JAFEB
15
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
15
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ECONIS (ZBW)
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1
How do destination negative events trigger tourists' perceived betrayal and boycott? : the moderating role of relationship quality
Su, LuJun
;
Jia, Bocong
;
Huang, Yinghua
- In:
Tourism management : research, policies, practice
92
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013326665
Saved in:
2
Nonverbal communication in hotels as a medium of
experience
co-creation
Shahidul Islam, Mohammad
;
Kirillova, Ksenia
- In:
Tourism management : research, policies, practice
87
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012648372
Saved in:
3
Value co-destruction in hotel services : exploring the misalignment of cognitive scripts among customers and providers
Järvi, Henna
;
Keränen, Joona
;
Ritala, Paavo
;
Vilko, Jyri
- In:
Tourism management : research, policies, practice
77
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012152098
Saved in:
4
Building restaurant customers' technology readiness through robot-assisted experiences at multiple product levels
Ma, Emily Jintao
;
Yang, Huijun
;
Wang, Yao-Chin
;
Song, Hanqun
- In:
Tourism management : research, policies, practice
93
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013366116
Saved in:
5
How do customers navigate perceived inappropriateness of collective emotion in group service recovery? : an application of cognitive dissonance theory
Xu, Xing'an
;
Liu, Juan
;
Cai, Ruiying
- In:
Tourism management : research, policies, practice
93
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013366129
Saved in:
6
C2C interaction in the online review system : effect of other customers' responses on subsequent review volume
Zhang, Min
;
Wang, Lu
;
Li, Yiwei
;
Wang, G. Alan
- In:
Tourism management : research, policies, practice
93
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013366151
Saved in:
7
Asymmetric effects of extreme-moderate online reviews in the language-satisfaction relationship
Nicolau, Juan Luis
;
Carlos Villamarín, Pablo de
; …
- In:
Tourism management : research, policies, practice
91
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013271638
Saved in:
8
Development and validation of a casino service quality scale : a holistic approach
Bradley, Gregory T.
;
Wang, Wei
- In:
Tourism management : research, policies, practice
88
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013194333
Saved in:
9
Contemplating museums' service failure : extracting the service quality dimensions of museums from negative on-line reviews
Su, Yaohua
;
Teng, Weichen
- In:
Tourism management : research, policies, practice
69
(
2018
),
pp. 214-222
Persistent link: https://www.econbiz.de/10011903454
Saved in:
10
Banding together in a festival context : examining effects of a joint-stakeholder external service recovery
Weber, Karin
;
Hsu, Cathy H. C.
- In:
Tourism management : research, policies, practice
83
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012417501
Saved in:
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