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~language:"eng"
~person:"Han, Heesup"
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Search: subject:"Relationship marketing"
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Beziehungsmarketing
53
Relationship marketing
53
Consumer behaviour
40
Konsumentenverhalten
40
Customer satisfaction
32
Kundenzufriedenheit
32
Dienstleistungsqualität
18
Service quality
18
Hotel industry
17
Hotellerie
17
Brand image
11
Markenimage
11
Brand management
10
Markenführung
10
Brand loyalty
9
Gastronomie
8
Holiday behaviour
8
Markentreue
8
Restaurant industry
8
Satisfaction
8
Urlaubsverhalten
8
Airline
7
Confidence
7
Emotion
7
Fluggesellschaft
7
Loyalty
7
Vertrauen
7
Brand
6
Markenartikel
6
USA
6
Tourism
5
Tourismus
5
United States
5
Air transport
4
Cognition
4
Coronavirus
4
Corporate reputation
4
Customer integration
4
Environmental management
4
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Han, Heesup
Kumar, V.
78
Verhoef, Peter C.
55
Hollebeek, Linda D.
46
Palmatier, Robert W.
40
Gil Saura, Irene
37
Mattila, Anna S.
37
Homburg, Christian
33
Smith, Alan D.
33
Thaichon, Park
33
Van den Poel, Dirk
32
Mittal, Vikas
30
Prentice, Catherine
30
Svensson, Göran
30
Grewal, Dhruv
28
Loureiro, Sandra Maria Correia
28
Grönroos, Christian
27
Neslin, Scott A.
27
Sheth, Jagdish N.
27
Agnihotri, Raj
25
Aksoy, Lerzan
25
Quach, Sara
25
Ruyter, Ko de
25
Vrontis, Demetris
25
Bang, Nguyen
24
Heinonen, Kristina
24
Hyun, Sunghyup Sean
24
Karjaluoto, Heikki
24
Klaus, Philipp
24
Lemon, Katherine N.
23
Reinartz, Werner J.
22
Rather, Raouf Ahmad
21
Sesé, F. Javier
21
Wieseke, Jan
21
Wong, IpKin Anthony
21
Balaji, M. S.
20
Brodie, Roderick J.
20
Edvardsson, Bo
20
Gustafsson, Anders
20
Harrigan, Paul
20
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International journal of hospitality management
17
Journal of travel and tourism marketing
17
International journal of contemporary hospitality management
5
Journal of hospitality marketing & management
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of retailing and consumer services
2
Tourism management : research, policies, practice
2
Journal of Contemporary Issues in Business and Government
1
Journal of vacation marketing
1
Tourism and hospitality research : the surrey quarterly review
1
Tourism management perspectives : TMP
1
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ECONIS (ZBW)
53
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1
Investigation into the festival brand co-creation mechanism : extended application of the customer-based brand equity model
Chi, Xiaoting
;
Zhou, Heng
;
Cai, Gangwei
;
Han, Heesup
- In:
Journal of travel and tourism marketing
41
(
2024
)
3
,
pp. 377-395
Persistent link: https://www.econbiz.de/10014513650
Saved in:
2
Building value co-creation with social media marketing, brand trust, and brand loyalty
Sohaib, Muhammad
;
Han, Heesup
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014364678
Saved in:
3
The psychology of vacationers' hotel brand choice in a post-pandemic world
Kim, Jinkyung Jenny
;
Lee, Myong Jae
;
Han, Heesup
- In:
Journal of vacation marketing
29
(
2023
)
2
,
pp. 206-221
Persistent link: https://www.econbiz.de/10014246967
Saved in:
4
Tangible and intangible hotel in-room amenities in shaping customer experience and the consequences in the with-corona era
Kim, Jinkyung Jenny
;
Lee, Jin-soo
;
Han, Heesup
- In:
International journal of contemporary hospitality management
35
(
2023
)
2
,
pp. 657-681
Persistent link: https://www.econbiz.de/10013546072
Saved in:
5
Moderating effect of government regulations on the determinants of customer loyalty for cellular service providers in Pakistan
Tariq, Beenish
;
Najam, Hammad
;
Nik Kamariah Nik Mat
; …
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10012286411
Saved in:
6
Hotel privacy management and guest trust building : a relational signaling perspective
Moon, Hyoungeun
;
Yu, Jongsik
;
Chua, Bee-Lia
;
Han, Heesup
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013185279
Saved in:
7
Food delivery application quality in customer brand loyalty formation : identifying its antecedent and outcomes
Lee, Soyeun Olivia
;
Han, Heesup
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014227210
Saved in:
8
Hotel data privacy : strategies to reduce customers' emotional violations, privacy concerns, and switching intention
Yu, Jongsik
;
Moon, Hyoungeun
;
Chua, Bee-Lia
;
Han, Heesup
- In:
Journal of travel and tourism marketing
39
(
2022
)
2
,
pp. 215-227
Persistent link: https://www.econbiz.de/10013352876
Saved in:
9
Causal-predictive model of customer lifetime/influence value : mediating roles of memorable experiences and customer engagement in hotels and airlines
Noppadol Manosuthi
;
Lee, Jin-soo
;
Han, Heesup
- In:
Journal of travel and tourism marketing
38
(
2021
)
5
,
pp. 461-477
Persistent link: https://www.econbiz.de/10012607328
Saved in:
10
Self-check-in kiosk quality and airline non-contact service maximization : how to win air traveler satisfaction and loyalty in the post-pandemic world?
Moon, Hyoungeun
;
Lho, Heejung Linda
;
Han, Heesup
- In:
Journal of travel and tourism marketing
38
(
2021
)
4
,
pp. 383-398
Persistent link: https://www.econbiz.de/10012549656
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