//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Sesé, F. Javier"
~subject:"Relationship marketing"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"service"
Narrow search
Delete all filters
| 2 applied filters
Year of publication
From:
To:
Subject
All
Relationship marketing
Beziehungsmarketing
12
Consumer behaviour
9
Konsumentenverhalten
9
Dienstleistungsqualität
6
Service quality
6
Customer satisfaction
5
Kundenzufriedenheit
5
Customer value
4
Financial services
4
Finanzdienstleistung
4
Kundenwert
4
Customer profitability
3
Distribution channel
3
Vertriebsweg
3
financial services
3
Beschwerdemanagement
2
Complaint handling
2
Complaint management
2
Lieferantenmanagement
2
Mobile communications
2
Mobilkommunikation
2
Supplier relationship management
2
Telecommunications industry
2
Telekommunikationssektor
2
customer profitability
2
mobile communications
2
Access regulation
1
Advertising
1
Affective customer experience
1
Bank
1
Bankgeschäft
1
Banking services
1
Competition
1
Congruence approach
1
Contingency framework
1
Contract
1
Customer behavior
1
Customer engagement
1
Customer integration
1
more ...
less ...
Online availability
All
Undetermined
8
Free
1
Type of publication
All
Article
12
Type of publication (narrower categories)
All
Article in journal
12
Aufsatz in Zeitschrift
12
Language
All
English
12
Author
All
Sesé, F. Javier
Bruhn, Manfred
33
Stauss, Bernd
24
Prentice, Catherine
22
Han, Heesup
19
Mattila, Anna S.
19
Edvardsson, Bo
18
McColl-Kennedy, Janet R.
17
Gustafsson, Anders
16
Hollebeek, Linda D.
14
Klaus, Philipp
14
Walsh, Gianfranco
14
Grönroos, Christian
13
Heinonen, Kristina
13
Patterson, Paul G.
13
Vargo, Stephen L.
13
Balaji, M. S.
12
Gil Saura, Irene
12
Gong, Taeshik
12
Beatty, Sharon E.
11
Gouthier, Matthias H. J.
11
Hammerschmidt, Maik
11
Schmitz, Gertrud
11
Witell, Lars
11
Büttgen, Marion
10
Dagger, Tracey S.
10
Evanschitzky, Heiner
10
Hinterhuber, Hans H.
10
Homburg, Christian
10
Hyun, Sunghyup Sean
10
Jaakkola, Elina
10
Johnson, Lester W.
10
Quach, Sara
10
Verhoef, Peter C.
10
Wong, IpKin Anthony
10
Akroush, Mamoun N.
9
Barnes, Donald C.
9
Benkenstein, Martin
9
Brodie, Roderick J.
9
Corsten, Hans
9
more ...
less ...
Published in...
All
Journal of service research : JSR
3
Journal of service research
2
Journal of the Academy of Marketing Science
2
European management review : the journal of the European Academy of Management
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of retailing
1
Service business
1
more ...
less ...
Source
All
ECONIS (ZBW)
12
Showing
1
-
10
of
12
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Winning your customers' minds and hearts : disentangling the effects of lock-in and affective customer experience on retention
Gao, Lily
;
Haan, Evert de
;
Melero-Polo, Iguácel
; …
- In:
Journal of the Academy of Marketing Science
51
(
2023
)
2
,
pp. 334-371
Persistent link: https://www.econbiz.de/10014251177
Saved in:
2
Customer equity drivers, customer experience quality, and customer profitability in banking services : the moderating role of social influence
Gao, Lily
;
Melero-Polo, Iguácel
;
Sesé, F. Javier
- In:
Journal of service research
23
(
2020
)
2
,
pp. 174-193
Persistent link: https://www.econbiz.de/10012216517
Saved in:
3
Managing complaints to improve customer profitability
Cambra-Fierro, Jesus
;
Melero, Iguacel
;
Sesé, F. Javier
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 109-124
Persistent link: https://www.econbiz.de/10010500745
Saved in:
4
Channel habits and the development of successful customer-firm relationships in services
Cambra-Fierro, Jesús
;
Melero-Polo, Iguácel
;
Patrício, Lia
- In:
Journal of service research
23
(
2020
)
4
,
pp. 456-475
Persistent link: https://www.econbiz.de/10012391608
Saved in:
5
"Are multichannel customers really more valuable? : an analysis of banking services"
Cambra-Fierro, Jesús
;
Kamakura, Wagner A.
; …
- In:
International journal of research in marketing : IJRM ; …
33
(
2016
)
1
,
pp. 208-212
Persistent link: https://www.econbiz.de/10011490894
Saved in:
6
Does the nature of the interaction matter? : understanding customer channel choice for purchases and communications
Polo-Redondo, Yolanda
;
Sesé, F. Javier
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 276-290
Persistent link: https://www.econbiz.de/10011665396
Saved in:
7
Customer-base management in network industries : the moderating role of network size and market growth
Maicas, Juan Pablo
;
Sesé, F. Javier
- In:
European management review : the journal of the …
12
(
2015
)
4
,
pp. 209-220
Persistent link: https://www.econbiz.de/10011531348
Saved in:
8
Unlocking the power of marketing : understanding the links between customer mindset metrics, behavior, and profitability
Petersen, J. Andrew
;
Kumar, V.
;
Polo-Redondo, Yolanda
; …
- In:
Journal of the Academy of Marketing Science
46
(
2018
)
5
,
pp. 813-836
Persistent link: https://www.econbiz.de/10011924769
Saved in:
9
Customer-firm interactions and the path to profitability : a chain-of-effects model
Cambra-Fierro, Jesús
;
Melero-Polo, Iguácel
;
Sesé, F. …
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 201-218
Persistent link: https://www.econbiz.de/10011855798
Saved in:
10
Strengthening customer relationships : what factors influence customers to migrate to contracts?
Polo-Redondo, Yolanda
;
Sesé, F. Javier
- In:
Journal of service research : JSR
16
(
2013
)
2
,
pp. 138-154
Persistent link: https://www.econbiz.de/10009774892
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->