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~subject:"E-commerce"
~subject:"Service industry"
~type_genre:"Aufsatz in Zeitschrift"
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E-commerce
Service industry
Customer service
1,662
Kundenservice
1,662
Selling
1,369
Verkauf
1,369
Dienstleistungsqualität
928
Service quality
928
Beziehungsmarketing
926
Relationship marketing
926
Customer satisfaction
828
Kundenzufriedenheit
828
Consumer behaviour
734
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734
Salespeople
703
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702
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289
Complaint management
289
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254
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254
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225
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225
Dienstleistungssektor
212
Lieferantenmanagement
198
Supplier relationship management
198
Emotion
183
Theory
179
Theorie
178
Sales
161
Einzelhandel
158
Retail trade
158
Online retailing
127
Online-Handel
127
Electronic Commerce
126
Arbeitsverhalten
120
Work behaviour
120
Marketing management
118
Marketingmanagement
117
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104
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100
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27
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334
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Aufsatz in Zeitschrift
Article in journal
336
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38
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38
Graue Literatur
22
Non-commercial literature
22
Hochschulschrift
20
Collection of articles of several authors
17
Sammelwerk
17
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16
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15
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15
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5
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4
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Elektronischer Datenträger
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1
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Gustafsson, Anders
5
Sirianni, Nancy J.
4
Subramony, Mahesh
4
Svensson, Göran
4
Barnes, Donald C.
3
Brady, Michael K.
3
McColl-Kennedy, Janet R.
3
Otero-Neira, Carmen
3
Telang, Rahul
3
Agnihotri, Raj
2
Alavi, Sascha
2
Asante, Daniel
2
Asante, Eric Adom
2
Bolton, Ruth N.
2
Bowen, David E.
2
Brengman, Malaika
2
Chase, Richard B.
2
Chen, Lin
2
Collier, Joel E.
2
Dasu, Sriram
2
Eilert, Meike
2
Gauquier, Laurens de
2
Gouthier, Matthias H. J.
2
Habel, Johannes
2
Hautamäki, Pia
2
Hill, Sally Rao
2
Høgevold, Nils
2
Julkunen, Saara
2
Koponen, Jonna
2
Kumar, Anuj
2
Kumar, Satinder
2
Kumari, Parveen
2
Kwamega, Michael
2
Lu, Lu
2
Mathies, Christine
2
Mattila, Anna S.
2
Medler-Liraz, Hana
2
Palmatier, Robert W.
2
Palmeira, Mauricio
2
Pitt, Leyland F.
2
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The journal of services marketing
23
Journal of business research : JBR
16
Journal of retailing and consumer services
14
Journal of service research
10
The service industries journal
10
International journal of hospitality management
9
Journal of service management
9
European journal of operational research : EJOR
8
Journal of service research : JSR
8
International journal of electronic customer relationship management : IJECRM
6
Cogent business & management
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of contemporary hospitality management
4
Journal of retailing
4
Journal of the Academy of Marketing Science
4
The journal of business & industrial marketing
4
The journal of personal selling & sales management : JPSSM
4
European business review
3
European journal of marketing
3
Information systems research : ISR
3
International journal of electronic marketing and retailing : IJEMR
3
International journal of quality and service sciences
3
Journal of electronic commerce research : JECR
3
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
3
Journal of internet commerce
3
Psychology & marketing
3
Transportation research / E : an international journal
3
Australasian marketing journal
2
Business horizons
2
Business process management journal
2
Decision sciences : DS
2
Die Betriebswirtschaft : DBW
2
European journal of marketing : EJM
2
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
2
International journal of business information systems : IJBIS
2
International journal of electronic commerce : IJEC
2
International journal of industrial organization
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
International journal of services and operations management
2
International journal of services and standards
2
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ECONIS (ZBW)
336
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71
Service recovery in unaffected consumers : evidence of a recovery paradox
Wardley, Marcus
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 121-132
Persistent link: https://www.econbiz.de/10012884467
Saved in:
72
Revisiting the service recovery paradox in the restaurant industry
Kim, Jong-Hyeong
;
Du, Wenxuan
;
Youn, Hyewon
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
3
,
pp. 437-453
Persistent link: https://www.econbiz.de/10013163343
Saved in:
73
Appropriate service robots in exchange and communal relationships
Chang, Woojung
;
Kim, Kyoungmi
- In:
Journal of business research : JBR
141
(
2022
),
pp. 462-474
Persistent link: https://www.econbiz.de/10013168036
Saved in:
74
You deserve the bad (or good) service : the role of moral deservingness in observers' reactions to service failure (or excellence)
Palmeira, Mauricio
;
Koo, Minjung
;
Sung, Hyun-Ah
- In:
European journal of marketing
56
(
2022
)
3
,
pp. 653-676
Persistent link: https://www.econbiz.de/10013173443
Saved in:
75
From managing customers to joint venturing with customers : co-creating service value in the digital age
Falkenreck, Christine
;
Wagner, Ralf
- In:
The journal of business & industrial marketing
37
(
2022
)
3
,
pp. 643-656
Persistent link: https://www.econbiz.de/10013165201
Saved in:
76
Online service failure : how consumers from emerging countries react and complain
Rohden, Simoni F.
;
Matos, Celso Augusto de
- In:
Journal of consumer marketing
39
(
2022
)
1
,
pp. 44-54
Persistent link: https://www.econbiz.de/10013165311
Saved in:
77
Why does service inclusion matter? : the effect of service exclusion on customer indirect misbehavior
Gong, Xiushuang
;
Wang, Hanwen
;
Zhang, Xiadan
;
Tian, Hui
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013366271
Saved in:
78
In pursuit of service encounter quality : will service-oriented high-performance work systems benefit high-contact service industries?
Asante, Daniel
;
Tang, Chunyong
;
Kwamega, Michael
; …
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013366345
Saved in:
79
Signaling authenticity for frontline service employees
Matthews, A. Lynn
;
Eilert, Meike
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 416-431
Persistent link: https://www.econbiz.de/10013407527
Saved in:
80
Viewpoint: internet revolution lessons applied to post-pandemic service delivery (a North American perspective)
Meuter, Matthew L.
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 476-481
Persistent link: https://www.econbiz.de/10013407542
Saved in:
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