Chen, Shun‐Hsing; Yang, Ching‐Chow; Lin, Wen‐Tsann; … - In: The TQM Magazine 19 (2007) 2, pp. 162-175
Purpose – Although there are many quality measurement theories and models, all are imperfect; that is, each has its own advantages and disadvantages. Particularly, some models cannot indicate accurate improvement priorities. The purpose of this study is to develop an integrated performance...