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The Oxford handbook of positive organizational scholarship
Human resource management review
Journal of retailing and consumer services
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294
International journal of hospitality management
178
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152
The international journal of human resource management
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Pakistan journal of commerce and social sciences
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ECONIS (ZBW)
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Kick me while I'm down : modeling employee differences of the impact of workplace incivility on employees' health and wellbeing
Jorgensen, Frances
;
Bish, Adelle
;
Sanders, Karin
;
Phong …
- In:
Human resource management review
34
(
2024
)
1
,
pp. 1-14
Persistent link: https://www.econbiz.de/10014460642
Saved in:
2
Going beyond the role : how employees' perception of corporate social responsibility fuels proactive customer service performance
Huang, Miaojia
;
Geng, Shuang
;
Yang, Wen
;
Law, Kris M.Y
; …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014460803
Saved in:
3
Exploring the effects of value co-creation strategies in event services on attendees' citizenship behaviors : the roles of customer empowerment and psychological ownership
Zhang, Xingyi
;
Singh, Smita
;
Li, Jing
;
Shao, Xiaolong
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460864
Saved in:
4
Examining tourist citizenship behaviors through affective, cognitive, behavioral engagement and reputation: Symmetrical and asymmetrical approaches
Rather, Raouf Ahmad
;
Raisinghani, Manju
;
Gligor, David
; …
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014372550
Saved in:
5
That honey, my arsenic : the influence of advanced technologies on service employees' organizational deviance
Zhao, Jingyou
;
Hu, Enhua
;
Han, Mingyan
;
Jiang, Keshen
; …
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014372583
Saved in:
6
Sales employees' polychronicity and sales-service ambidexterity : mediation of work engagement and moderation of store manager support
Gaan, Niharika
;
Shin, Yuhyung
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014373275
Saved in:
7
Customer deviance in retailing : managers' emotional support and employees' affective wellbeing
Mayr, Kathrin
;
Teller, Christoph
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014253513
Saved in:
8
Social and personal factors influencing green customer citizenship behaviours : the role of subjective norm, internal values and attitudes
Van Tonder, Estelle
;
Fullerton, S.
;
Beer, Leon T. de
; …
- In:
Journal of retailing and consumer services
71
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014253613
Saved in:
9
Supervisor incivility and frontline employees' performance amid the COVID-19 pandemic : a multilevel moderated mediation analysis
Gaan, Niharika
;
Shin, Yuhyung
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014303245
Saved in:
10
Effects of confidence and social benefits on consumers' extra-role and in-role behaviors : a social identity and social exchange perspective
Utkarsh
;
Gupta, Roopak Kumar
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013169566
Saved in:
11
Effects of characteristics of in-store retail technology on customer citizenship behavior
Gong, Taeshik
;
Wang, Chen-Ya
;
Lee, Kangcheol
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013169678
Saved in:
12
In pursuit of service encounter quality : will service-oriented high-performance work systems benefit high-contact service industries?
Asante, Daniel
;
Tang, Chunyong
;
Kwamega, Michael
; …
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013366345
Saved in:
13
From curse to cure of workplace ostracism : a systematic review and future research agenda
Sharma, Nupur
;
Dhar, Rajib Lochan
- In:
Human resource management review
32
(
2022
)
3
,
pp. 1-19
Persistent link: https://www.econbiz.de/10013366567
Saved in:
14
A cross cultural investigation of retailers commitment to CSR and customer citizenship behaviour : The role of ethical standard and value relevance
Abdelmoety, Ziad Hassan
;
Aboul-Dahab, Sameh
;
Agag, Gomaa
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013209624
Saved in:
15
Value co-creation and employee service behaviours : the moderating role of trust in employee : hotel relationship
Boadi, Evans Asante
;
He, Zheng
;
Antwi, Collins Opoku
; …
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013209637
Saved in:
16
Enhancing frontline employee support during a product-harm crisis : evidence and strategic managerial implications for firms
Pangarkar, Aniruddha
;
Fleischman, Gary M.
;
Iacobucci, Dawn
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013209667
Saved in:
17
A CSR perspective to foster employee creativity in the banking sector : the role of work engagement and psychological safety
Ahmad, Naveed
;
Ullah, Zia
;
Al Dhaen, Esra Saleh
;
Han, Heesup
- In:
Journal of retailing and consumer services
67
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013364453
Saved in:
18
An HRM perspective on workplace commitment : reconnecting in concept, measurement and methodology
Rossenberg, Yvonne van
;
Cross, David
;
Swart, Juani
- In:
Human resource management review
32
(
2022
)
4
,
pp. 1-21
Persistent link: https://www.econbiz.de/10013429506
Saved in:
19
Examining the consequences of customer-oriented deviance in retail
Mortimer, Gary
;
Fazal-e-Hasan, Syed
;
Strebel, Judi
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012431571
Saved in:
20
Leading ethically to shape service-oriented organizational citizenship behavior among tourism salespersons : dual mediation paths and moderating role of service role identity
Luu Trong Tuan
;
Vu Thanh Ngan
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012502636
Saved in:
21
The joint effect of flirting and emotional labor on customer service-related outcomes
Medler-Liraz, Hana
;
Seger-Guttmann, Tali
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012502728
Saved in:
22
The future of employee development
Dachner, Alison M.
;
Ellingson, Jill E.
;
Noe, Raymond A.
; …
- In:
Human resource management review
31
(
2021
)
2
,
pp. 1-14
Persistent link: https://www.econbiz.de/10012506822
Saved in:
23
Customer response toward employees' emotional labor in service industry settings
Gong, Taeshik
;
Park, Jungkun
;
Hyun, Hyowon
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012132182
Saved in:
24
How store managers can empower their teams to engage in constructive deviance : theory development through a multiple case study
Mertens, Willem
;
Recker, Jan
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012132268
Saved in:
25
Can constructive deviance be empowered? : a multi-level field study in Australian supermarkets
Mertens, Willem
;
Recker, Jan
- In:
Journal of retailing and consumer services
54
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012238351
Saved in:
26
Retailer corporate social responsibility and consumer citizenship behavior : the mediating roles of perceived consumer effectiveness and consumer trust
Dang, Van Thac
;
Nguyen, Ninh
;
Pervan, Simon
- In:
Journal of retailing and consumer services
55
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012268824
Saved in:
27
Employee voice viewed through a cross-cultural lens
Kwon, Bora
;
Farndale, Elaine
- In:
Human resource management review
30
(
2020
)
1
,
pp. 1-11
Persistent link: https://www.econbiz.de/10012286040
Saved in:
28
Towards an integration of employee voice and silence
Nechanska, Eva
;
Hughes, Emma
;
Dundon, Tony
- In:
Human resource management review
30
(
2020
)
1
,
pp. 1-13
Persistent link: https://www.econbiz.de/10012286042
Saved in:
29
The consequences of customer-oriented constructive deviance in luxury-hotel restaurants
Gong, Taeshik
;
Wang, Chan-Ya
;
Lee, Kangcheol
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012305401
Saved in:
30
Supervisor-subordinate guanxi : a meta-analytic review and future research agenda
Miao, Chao
;
Qian, Shanshan
;
Banks, George C.
;
Seers, Anson
- In:
Human resource management review
30
(
2020
)
2
,
pp. 1-17
Persistent link: https://www.econbiz.de/10012212353
Saved in:
31
The neglected role of talent proactivity : integrating proactive behavior into talent-management theorizing
Meyers, Maria Christina
- In:
Human resource management review
30
(
2020
)
2
,
pp. 1-13
Persistent link: https://www.econbiz.de/10012212354
Saved in:
32
An integrative literature review of employee engagement and innovative behavior : revisiting the JD-R model
Kwon, Kibum
;
Kim, Taesung
- In:
Human resource management review
30
(
2020
)
2
,
pp. 1-18
Persistent link: https://www.econbiz.de/10012212356
Saved in:
33
How uncivil customers corrode the relationship between frontline employees and retailers
Gaucher, Benoît
;
Chebat, Jean-Charles
- In:
Journal of retailing and consumer services
46
(
2019
),
pp. 1-10
Persistent link: https://www.econbiz.de/10011980754
Saved in:
34
Service employee dress : effects on employee-customer interactions and customer-brand relationship at full-service restaurants
Wang, Yao-Chin
;
Lang, Chunmin
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012114108
Saved in:
35
When do-good meets empathy and mindfulness
Thi Nguyet Que Nguyen
;
Ngo, Liem Viet
; …
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 22-29
Persistent link: https://www.econbiz.de/10012114111
Saved in:
36
Whistle while you work? : a review of the effects of music in the workplace
Landay, Karen
;
Harms, P.D.
- In:
Human resource management review
29
(
2019
)
3
,
pp. 371-385
Persistent link: https://www.econbiz.de/10012059327
Saved in:
37
Keep calm and carry on (ethically) : durable moral courage in the workplace
Comer, Debra R.
;
Sekerka, Leslie E.
- In:
Human resource management review
28
(
2018
)
2
,
pp. 116-130
Persistent link: https://www.econbiz.de/10011872318
Saved in:
38
The proactive employee on the floor of the store and the impact on customer satisfaction
Söderlund, Magnus
- In:
Journal of retailing and consumer services
43
(
2018
),
pp. 46-53
Persistent link: https://www.econbiz.de/10011883136
Saved in:
39
The importance of customer citizenship behaviour in the modern retail environment : introducing and testing a social exchange model
Van Tonder, Estelle
;
Saunders, Stephen Graham
;
Lisita, …
- In:
Journal of retailing and consumer services
45
(
2018
),
pp. 92-102
Persistent link: https://www.econbiz.de/10011929899
Saved in:
40
Internet Channel Cannibalization and its influence on salesperson performance outcomes in an emerging economy context
Sharma, Dheeraj
;
Pandey, S.K.
;
Chandwani, Rajesh
; …
- In:
Journal of retailing and consumer services
45
(
2018
),
pp. 179-189
Persistent link: https://www.econbiz.de/10011929954
Saved in:
41
The role of psychological ownership in shoplifting prevention : an exploratory study
Potdar, Balkrushna
;
Guthrie, John
;
Gnoth, Juergen
; …
- In:
Journal of retailing and consumer services
44
(
2018
),
pp. 253-265
Persistent link: https://www.econbiz.de/10011904423
Saved in:
42
Virtue in small business in small places : organisational factors associated with employee dishonest behaviour in the retail sector
Jaakson, Krista
;
Vadi, Maaja
;
Baumane-Vitolina, Ilona
; …
- In:
Journal of retailing and consumer services
34
(
2017
),
pp. 168-176
Persistent link: https://www.econbiz.de/10011629044
Saved in:
43
How personal costs influence customer citizenship behaviors
Dang, Anh
;
Arndt, Aaron D.
- In:
Journal of retailing and consumer services
39
(
2017
),
pp. 173-181
Persistent link: https://www.econbiz.de/10011747778
Saved in:
44
A bigger piece of the pie : the relative importance of affiliative and change-oriented citizenship and task performance in predicting overall job performance
Chiaburu, Dan S.
;
Oh, In-Sue
;
Wang, Jiexin
;
Stoverink, …
- In:
Human resource management review
27
(
2017
)
1
,
pp. 97-107
Persistent link: https://www.econbiz.de/10011710030
Saved in:
45
Investigating the incremental validity of employee engagement in the prediction of employee effectiveness : a meta-analytic path analysis
Mackay, Michael M.
;
Allen, Joseph A.
;
Landis, Ronald S.
- In:
Human resource management review
27
(
2017
)
1
,
pp. 108-120
Persistent link: https://www.econbiz.de/10011710036
Saved in:
46
The effects of virtualness on teamwork behavioral components : the role of shared mental models
Schmidtke, James M.
;
Cummings, Anne
- In:
Human resource management review
27
(
2017
)
4
,
pp. 660-677
Persistent link: https://www.econbiz.de/10011774581
Saved in:
47
How organizational identification among retail employees is affected by advertising
Rosengren, Sara
;
Bondesson, Niklas
- In:
Journal of retailing and consumer services
38
(
2017
),
pp. 204-209
Persistent link: https://www.econbiz.de/10011743255
Saved in:
48
Constructive deviance as a driver for performance in retail
Mertens, Willem
;
Recker, Jan
;
Kummer, Tyge-F.
;
Viaene, Stijn
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 193-203
Persistent link: https://www.econbiz.de/10011473197
Saved in:
49
Employee voice and work engagement : macro, meso, and micro-level drivers of convergence?
Kwon, Bora
;
Farndale, Elaine
;
Park, Jong Gyu
- In:
Human resource management review
26
(
2016
)
4
,
pp. 327-337
Persistent link: https://www.econbiz.de/10011706198
Saved in:
50
Are they among us? : a conceptual framework of the relationship between the dark triad personality and counterproductive work behaviors (CWBs)
Cohen, Aaron
- In:
Human resource management review
26
(
2016
)
1
,
pp. 69-85
Persistent link: https://www.econbiz.de/10011429351
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