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Beziehungsmarketing
70
Relationship marketing
70
Consumer behaviour
23
Konsumentenverhalten
23
Financial services
21
Finanzdienstleistung
21
Customer satisfaction
17
Kundenzufriedenheit
17
Bank
16
Dienstleistungsqualität
12
Service quality
12
Confidence
11
Vertrauen
11
Personal banking
10
Privatkundengeschäft
10
Bank marketing
9
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banking
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loyalty
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trust
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Murthi, B. P. S.
3
Rajaobelina, Lova
3
Bergeron, Jasmin
2
Brun, Isabelle
2
Caruana, Albert
2
Durkin, Mark
2
Harrison, Tina
2
Maas, Peter
2
Pitt, Leyland F.
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Rehman, Mohsin Abdur
2
Ricard, Line
2
Samad, Sarminah
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Shams, Ghazal
2
Steffes, Erin M.
2
Abu-Salim, Taghreed
1
Al-Wugayan, Adel A. A.
1
Alhazmi, Basem Masoud
1
Ali, Nada
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Alnawas, Ibrahim
1
Altarifi, Shadi
1
Ansell, Jake
1
Arcand, Manon
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Aspara, Jaakko
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Atorough, Peter
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Chircop, Saviour
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1
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Journal of financial services marketing : JFSM
Journal of business research : JBR
648
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
406
International journal of hospitality management
280
SpringerLink / Bücher
259
The journal of services marketing
225
The journal of business & industrial marketing
192
The service industries journal
187
Journal of the Academy of Marketing Science
171
Journal of strategic marketing
169
International journal of electronic customer relationship management : IJECRM
149
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of travel and tourism marketing
118
Journal of service research : JSR
117
Journal of hospitality marketing & management
115
The journal of product & brand management
111
Tourism management : research, policies, practice
111
Asia Pacific journal of marketing and logistics
107
The journal of brand management : an international journal
107
Journal of service management
106
Marketing intelligence & planning
105
Journal of retailing
103
Cogent business & management
102
Gabler Edition Wissenschaft
102
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
102
Psychology & marketing
100
European journal of marketing : EJM
95
Services marketing quarterly
94
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Service business
84
Journal of marketing management : MM
82
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
76
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
74
The international review of retail, distribution and consumer research
74
Business horizons
69
Springer eBook Collection / Business and Economics
69
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ECONIS (ZBW)
70
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1
Developing cross-selling capability in key corporate bank relationships : the case of a Nordic Bank
Salo, Jari
;
Cripps, Helen
;
Wendelin, Robert
- In:
Journal of financial services marketing : JFSM
25
(
2020
)
3/4
,
pp. 45-52
Persistent link: https://www.econbiz.de/10012382180
Saved in:
2
Exploring customer's mobile banking experiences and expectations among generations X, Y and Z
Shams, Ghazal
;
Rehman, Mohsin Abdur
;
Samad, Sarminah
; …
- In:
Journal of financial services marketing : JFSM
25
(
2020
)
1/2
,
pp. 1-13
Persistent link: https://www.econbiz.de/10012298246
Saved in:
3
The impact of the magnitude of service failure and complaint handling on satisfaction and brand credibility in the banking industry
Shams, Ghazal
;
Rehman, Mohsin Abdur
;
Samad, Sarminah
; …
- In:
Journal of financial services marketing : JFSM
25
(
2020
)
1/2
,
pp. 25-34
Persistent link: https://www.econbiz.de/10012298251
Saved in:
4
The effect of promotional interest rates on customer borrowing and payment behavior in the credit card industry
Murthi, B. P. S.
;
Girju, Marina
;
Steffes, Erin
- In:
Journal of financial services marketing : JFSM
24
(
2019
)
1/2
,
pp. 11-20
Persistent link: https://www.econbiz.de/10012059997
Saved in:
5
Religiosity and customer trust in financial services marketing relationships
Alhazmi, Basem Masoud
- In:
Journal of financial services marketing : JFSM
24
(
2019
)
1/2
,
pp. 31-43
Persistent link: https://www.econbiz.de/10012060004
Saved in:
6
The impact of brand experience, service quality and perceived value on word of mouth of retail bank customers : investigating the mediating effect of loyalty
Mukerjee, Kaushik
- In:
Journal of financial services marketing : JFSM
23
(
2018
)
1
,
pp. 12-24
Persistent link: https://www.econbiz.de/10011888476
Saved in:
7
Towards a better understanding of mobile banking : the impact of customer experience on trust and commitment
Rajaobelina, Lova
;
Brun, Isabelle
;
Tep, Sandrine Prom
; …
- In:
Journal of financial services marketing : JFSM
23
(
2018
)
3/4
,
pp. 141-152
Persistent link: https://www.econbiz.de/10011975268
Saved in:
8
Customer experience in omni-channel banking services
Komulainen, Hanna
;
Makkonen, Hannu
- In:
Journal of financial services marketing : JFSM
23
(
2018
)
3/4
,
pp. 190-199
Persistent link: https://www.econbiz.de/10011975280
Saved in:
9
Corporate greed : its effect on customer satisfaction, corporate social responsibility and corporate reputation among bank customers
Caruana, Albert
;
Vella, Joseph
;
Konietzny, Jirka
; …
- In:
Journal of financial services marketing : JFSM
23
(
2018
)
3/4
,
pp. 226-233
Persistent link: https://www.econbiz.de/10011975366
Saved in:
10
The customer experience ecosystem in two cultural contexts
Barari, Mojtaba
;
Furrer, Olivier
- In:
Journal of financial services marketing : JFSM
23
(
2018
)
3/4
,
pp. 234-243
Persistent link: https://www.econbiz.de/10011975370
Saved in:
11
Impact of website characteristics on relationship quality : a comparison of banks financial cooperatives
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
; …
- In:
Journal of financial services marketing : JFSM
22
(
2017
)
4
,
pp. 141-149
Persistent link: https://www.econbiz.de/10011815903
Saved in:
12
Effects of perceived cost, service quality, and customer satisfaction on health insurance service continuance
Abu-Salim, Taghreed
;
Onyia, Okey Peter
;
Harrison, Tina
; …
- In:
Journal of financial services marketing : JFSM
22
(
2017
)
4
,
pp. 173-186
Persistent link: https://www.econbiz.de/10011815909
Saved in:
13
Customers' dissatisfaction with banking channels and their intention to leave banks : the moderating effect of trust and trusting beliefs
Kabadayi, Sertan
- In:
Journal of financial services marketing : JFSM
21
(
2016
)
3
,
pp. 194-208
Persistent link: https://www.econbiz.de/10011554775
Saved in:
14
Trust in cross-cultural b2b financial service relationships : the role of shared values
Houjeir, Roudaina
;
Brennan, Ross
- In:
Journal of financial services marketing : JFSM
21
(
2016
)
2
,
pp. 90-102
Persistent link: https://www.econbiz.de/10011537492
Saved in:
15
The magic of branding : the role of "pledge", "turn" and "prestige" in fostering consumer trust in financial services
Moin, S. M. A.
;
Devlin, James
;
McKechnie, Sally
- In:
Journal of financial services marketing : JFSM
21
(
2016
)
2
,
pp. 113-126
Persistent link: https://www.econbiz.de/10011537494
Saved in:
16
Online relationship marketing and affective customer commitment : the mediating role of trust
Boateng, Sheena Lovia
;
Narteh, Bedman
- In:
Journal of financial services marketing : JFSM
21
(
2016
)
2
,
pp. 127-140
Persistent link: https://www.econbiz.de/10011537496
Saved in:
17
Mobile nudging : youth engagement with banking apps
Wijland, Roel
;
Hansen, Paul Colin
;
Gardezi, Fatima
- In:
Journal of financial services marketing : JFSM
21
(
2016
)
1
,
pp. 51-63
Persistent link: https://www.econbiz.de/10011480853
Saved in:
18
Customer emotional regulation and relationship quality : evidence from the banking industry
Alnawas, Ibrahim
;
Altarifi, Shadi
- In:
Journal of financial services marketing : JFSM
21
(
2016
)
4
,
pp. 254-266
Persistent link: https://www.econbiz.de/10011594160
Saved in:
19
A framework for understanding the evolution of relationship quality and the customer relationship development process
Atorough, Peter
;
Salem, Heba
- In:
Journal of financial services marketing : JFSM
21
(
2016
)
4
,
pp. 267-283
Persistent link: https://www.econbiz.de/10011594161
Saved in:
20
Point redemption matters : a response to Murthi et al (2011)
Leavell, J. Paul
- In:
Journal of financial services marketing : JFSM
21
(
2016
)
4
,
pp. 298-307
Persistent link: https://www.econbiz.de/10011594163
Saved in:
21
Nigerian SMEs : commitment and loyalty to their banks
Ojeme, Mark
;
Robson, Andrew
- In:
Journal of financial services marketing : JFSM
21
(
2016
)
4
,
pp. 325-339
Persistent link: https://www.econbiz.de/10011594166
Saved in:
22
Customer values and CSR image in the banking industry
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
Journal of financial services marketing : JFSM
20
(
2015
)
1
,
pp. 46-61
Persistent link: https://www.econbiz.de/10011298753
Saved in:
23
Effects of commitment on intentional loyalty at the person-to-person and person-to-firm levels
Srandberg, Christer
;
Wahlberg, Olof
;
Öhman, Peter
- In:
Journal of financial services marketing : JFSM
20
(
2015
)
3
,
pp. 191-207
Persistent link: https://www.econbiz.de/10011480279
Saved in:
24
Continuous mobile banking usage and relationship commitment : a multi-country assessment
Shaikh, Aijaz A.
;
Karjaluoto, Heikki
;
Chinje, Nathalie …
- In:
Journal of financial services marketing : JFSM
20
(
2015
)
3
,
pp. 208-219
Persistent link: https://www.econbiz.de/10011480290
Saved in:
25
On the potential for Twitter to add value in retail bank relationships
Murray, Lisa
;
Durkin, Mark
;
Worthington, Steve
;
Clark, …
- In:
Journal of financial services marketing : JFSM
19
(
2014
)
4
,
pp. 277-290
Persistent link: https://www.econbiz.de/10010497731
Saved in:
26
Bancassurance in East Asia : cultural impact on customers' cross-buying behaviour
Hong, Jung Kee
;
Yi, Yu-il
- In:
Journal of financial services marketing : JFSM
19
(
2014
)
3
,
pp. 234-247
Persistent link: https://www.econbiz.de/10010497744
Saved in:
27
An integrative model of installed online trust in the financial services industry
Rajaobelina, Lova
;
Ricard, Line
;
Bergeron, Jasmin
; …
- In:
Journal of financial services marketing : JFSM
19
(
2014
)
3
,
pp. 186-197
Persistent link: https://www.econbiz.de/10010497765
Saved in:
28
Elements of a talent strategy for effective relationship building : a study among bank sales and service providers
Vella, Josepha
;
Caruana, Albert
;
Pitt, Leyland F.
- In:
Journal of financial services marketing : JFSM
19
(
2014
)
2
,
pp. 118-131
Persistent link: https://www.econbiz.de/10010497774
Saved in:
29
Relationship building in the firnaical services marketplace : the importance of personal selling
Crittenden, Victoria Lynn
;
Crittenden, William F.
; …
- In:
Journal of financial services marketing : JFSM
19
(
2014
)
2
,
pp. 74-84
Persistent link: https://www.econbiz.de/10010497781
Saved in:
30
Editorial: Personal selling and sales management in the marketing of financial services : introduction to the special issue
Sangri, Esmail Salehi
- In:
Journal of financial services marketing : JFSM
19
(
2014
)
2
,
pp. 71-73
Persistent link: https://www.econbiz.de/10010497782
Saved in:
31
What is being exchanged? : framing the logic of value creation in financial services
Puustinen, Pekka
;
Saarijävi, Hannu
;
Maas, Peter
- In:
Journal of financial services marketing : JFSM
19
(
2014
)
1
,
pp. 43-51
Persistent link: https://www.econbiz.de/10010497787
Saved in:
32
Establishing bank-corporate relationships and building competitive advantages
Guo, Yongsheng
;
Holland, John
;
Kreander, Niklas
- In:
Journal of financial services marketing : JFSM
18
(
2013
)
1
,
pp. 27-39
Persistent link: https://www.econbiz.de/10010205384
Saved in:
33
Affect and marketing stimuli in consumer loyalty decisions to automobile insurers
Taylor, Steven A.
- In:
Journal of financial services marketing : JFSM
18
(
2013
)
1
,
pp. 4-16
Persistent link: https://www.econbiz.de/10010205386
Saved in:
34
An exploratory study into the implementation of internal marketing in small insurance brokers in the United Kingdom
Ali, Nada
- In:
Journal of financial services marketing : JFSM
17
(
2012/13
)
3
,
pp. 242-254
Persistent link: https://www.econbiz.de/10009664914
Saved in:
35
Trust in UK financial services : a longitudinal analysis
Ennew, Christine T.
;
Kharouf, Husni
;
Sekhon, Harjit
- In:
Journal of financial services marketing : JFSM
16
(
2011/12
)
1
,
pp. 65-75
Persistent link: https://www.econbiz.de/10009161431
Saved in:
36
What price loyalty? : a fresh look at loyalty programs in the credit card industry
Murthi, B. P. S.
;
Steffes, Erin M.
;
Rasheed, Abdul M. A.
- In:
Journal of financial services marketing : JFSM
16
(
2011/12
)
1
,
pp. 5-13
Persistent link: https://www.econbiz.de/10009161454
Saved in:
37
Determinants of loyalty and recommendation : The role of perceived service quality, emotional satisfaction and image
Ladhari, Riadh
;
Souiden, Nizar
;
Ladhari, Ines
- In:
Journal of financial services marketing : JFSM
16
(
2011/12
)
2
,
pp. 111-124
Persistent link: https://www.econbiz.de/10009385061
Saved in:
38
An empirical investigation of the relative effect of trust and switching costs on service loyalty in the UK retail banking industry
El-Manstrly, Dahlia
;
Paton, Robert A.
;
Veloutsou, Cleopatra
- In:
Journal of financial services marketing : JFSM
16
(
2011/12
)
2
,
pp. 101-110
Persistent link: https://www.econbiz.de/10009385067
Saved in:
39
Online banking in India : an approach to establish CRM
Khare, Arpita
- In:
Journal of financial services marketing : JFSM
15
(
2010/11
)
2
,
pp. 176-188
Persistent link: https://www.econbiz.de/10009563152
Saved in:
40
The impact of the internet upon bank marketing
Proença, João F.
;
Martins Silva, Marta
;
Fernandes, Teresa
- In:
Journal of financial services marketing : JFSM
15
(
2010/11
)
2
,
pp. 160-175
Persistent link: https://www.econbiz.de/10009563153
Saved in:
41
Customers' ways of making sense of a financial service relationship through intersubjective mirroring of others
Eriksson, Kent
;
Sönderberg, Inga-Lill
- In:
Journal of financial services marketing : JFSM
15
(
2010/11
)
2
,
pp. 99-111
Persistent link: https://www.econbiz.de/10009563157
Saved in:
42
The effects of perceived salesperson listening effectiveness in the financial industry
Bergeron, Jasmin
;
Laroche, Michel
- In:
Journal of financial services marketing : JFSM
14
(
2009/10
)
1
,
pp. 6-25
Persistent link: https://www.econbiz.de/10003903403
Saved in:
43
Personal acquaintances and salespeople in financial services : differences between customers and friends
Bäckström, Lars
;
Pitt, Leyland F.
;
Campbell, Colin
; …
- In:
Journal of financial services marketing : JFSM
14
(
2009/10
)
1
,
pp. 26-39
Persistent link: https://www.econbiz.de/10003903410
Saved in:
44
Speaking my language?
Wood, Andy
- In:
Journal of financial services marketing : JFSM
14
(
2009/10
)
1
,
pp. 92-97
Persistent link: https://www.econbiz.de/10003903433
Saved in:
45
The interrelationship of stock ownership and customer relationship volume : case of a Nordic retail bank
Aspara, Jaakko
;
Nyman, Henrich
;
Tikkanen, Henrikki
- In:
Journal of financial services marketing : JFSM
14
(
2009/10
)
3
,
pp. 203-217
Persistent link: https://www.econbiz.de/10003916757
Saved in:
46
How to lengthen, deepen and broaden customer-firm relationships with online financial services?
Liang, Chiung-ju
;
Chen, Hui-ju
- In:
Journal of financial services marketing : JFSM
14
(
2009/10
)
3
,
pp. 218-231
Persistent link: https://www.econbiz.de/10003916764
Saved in:
47
Bank image in the UAE : comparing Islamic and conventional banks
Tamimi, Hussain A. Hassan al-
;
Lafi, Adel Shehadah
; …
- In:
Journal of financial services marketing : JFSM
14
(
2009/10
)
3
,
pp. 232-244
Persistent link: https://www.econbiz.de/10003916778
Saved in:
48
Variables influencing the customer relationship management of banks
Rootman, Chantal
;
Tait, Madéle
;
Bosch, Johan
- In:
Journal of financial services marketing : JFSM
13
(
2008/09
)
1
,
pp. 52-62
Persistent link: https://www.econbiz.de/10003806432
Saved in:
49
Relationship disconnect in retail banking
Durkin, Mark
;
O'Donnell, Aodheen
;
Crowe, Joe
- In:
Journal of financial services marketing : JFSM
12
(
2007/08
)
4
,
pp. 260-271
Persistent link: https://www.econbiz.de/10003698394
Saved in:
50
An investigation of the relationships among consumer satisfaction, loyalty, and market share in Kuwaiti loan services
Al-Wugayan, Adel A. A.
;
Pleshko, Larry P.
;
Baqer, Samar M.
- In:
Journal of financial services marketing : JFSM
13
(
2008/09
)
2
,
pp. 95-106
Persistent link: https://www.econbiz.de/10003802505
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