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~type_genre:"Aufsatz in Zeitschrift"
~isPartOf:"International journal of services and operations management"
~subject:"service quality"
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Search: subject_exact:"Computergestützte Qualitätssicherung"
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service quality
Quality management
88
Qualitätsmanagement
88
Dienstleistungsqualität
30
Service quality
30
India
20
Indien
20
Customer satisfaction
16
Kundenzufriedenheit
16
Industrie
11
Lean Production
11
Lean production
11
Manufacturing industries
11
TQM
10
Performance measurement
9
Performance-Messung
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Lieferkette
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Six Sigma
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Supply chain
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total quality management
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AHP approach
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AHP-Verfahren
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Business process management
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Dienstleistungssektor
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Fuzzy sets
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Fuzzy-Set-Theorie
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Hospital
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Krankenhaus
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Lean Management
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Lean management
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Prozessmanagement
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Service industry
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Consumer behaviour
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Konsumentenverhalten
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SERVQUAL
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Beziehungsmarketing
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Gesundheitswesen
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Aufsatz in Zeitschrift
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Kamakoty, Juhi
2
Sohani, Nagendra
2
Anbuoli, P.
1
Bhaskar, N. Udaya
1
Chadha, Suresh Kumar
1
Devi, P. Uma Maheswari
1
Ershadi, Mohammad Javad
1
Esmaeili, Ahmad
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Fernando, Yudi
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Franceschini, Fiorenzo
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Gupta, Atul
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Heo, Jun-Yeon
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Jha, Abhishek Kumar
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Joshi, Pradeep
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Jothimurugan, T.
1
Kahnali, Reza Ahmadi
1
Kim, Kwang-jae
1
Konsra, Pooja
1
Kumar, R. Meikanda Ganesh
1
Lim, Chie-Hyeon
1
Mashhadiabdol, Maryam
1
Mastrogiacomo, Luca
1
Mukherjee, Indrajit
1
Niaki, Seyed Taghi Akhavan
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Prashar, Anupama
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Rao, B. Sankara
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Roy, Sheila
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Sadeghee, Razieh
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Sajadi, Seyed Mojtaba
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Satapathy, Suchismita
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International journal of services and operations management
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
21
International journal of productivity and quality management : IJPQM
16
Total quality management & business excellence
15
International journal of business information systems : IJBIS
10
Quality management journal : QMJ
7
International journal of services, economics and management
5
International journal of services and operations management : IJSOM
4
The service industries journal
4
Cogent business & management
3
International journal of business excellence : IJBEX
3
International journal of business performance management
3
International journal of services technology and management
3
International journal of shipping and transport logistics : IJSTL
3
Journal of hospitality marketing & management
3
Journal of management and strategy : JMS
3
Asia-Pacific journal of management research and innovation : APJMRI
2
Health marketing quarterly
2
Information systems management
2
International journal of applied business and economic research
2
International journal of electronic customer relationship management : IJECRM
2
International journal of electronic marketing and retailing : IJEMR
2
International journal of logistics : research and applications
2
International journal of services and standards
2
Journal of information & knowledge management : JIKM
2
Management science : journal of the Institute for Operations Research and the Management Sciences
2
Manufacturing & service operations management : M & SOM
2
Metamorphosis : a journal of management research
2
Nepalese journal of economics : a publication of Uniglobe College
2
Nepalese journal of finance : a publication of Uniglobe College
2
Services marketing quarterly
2
Verslas : teorija ir praktika : Vilniaus Gedimino Technikos Universiteto mokslo žurnalas
2
Acta oeconomica : periodical of the Hungarian Academy of Sciences
1
Administrative Sciences : open access journal
1
Advances in management accounting
1
Amfiteatru economic : an economic and business research periodical
1
DLSU business & economics review
1
Economic research
1
Economies : open access journal
1
European journal of industrial engineering : EJIE
1
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ECONIS (ZBW)
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Evaluation and improvement of service quality in information technology department of a detergent production company using the SERVQUAL approach
Ershadi, Mohammad Javad
;
Niaki, Seyed Taghi Akhavan
; …
- In:
International journal of services and operations management
34
(
2019
)
2
,
pp. 228-240
Persistent link: https://www.econbiz.de/10012154632
Saved in:
2
Contact centre service excellence : a proposed conceptual framework
Surya Dharamdass
;
Fernando, Yudi
- In:
International journal of services and operations management
29
(
2018
)
1
,
pp. 18-41
Persistent link: https://www.econbiz.de/10011849891
Saved in:
3
Service gap deployment : a framework to link quality gaps to service activities
Franceschini, Fiorenzo
;
Mastrogiacomo, Luca
- In:
International journal of services and operations management
29
(
2018
)
1
,
pp. 85-99
Persistent link: https://www.econbiz.de/10011849897
Saved in:
4
Importance of SERVQUAL dimensions in leveraging service quality in insurance industry from the perspective of different cultural and socioeconomic environment : a SEM approach
Kumar, R. Meikanda Ganesh
;
Jothimurugan, T.
;
Anbuoli, P.
- In:
International journal of services and operations management
30
(
2018
)
1
,
pp. 98-119
Persistent link: https://www.econbiz.de/10011878423
Saved in:
5
Scales for measuring mobile service quality : a literature review and identification of key dimensions
Heo, Jun-Yeon
;
Lim, Chie-Hyeon
;
Kim, Kwang-jae
- In:
International journal of services and operations management
27
(
2017
)
4
,
pp. 524-548
Persistent link: https://www.econbiz.de/10011818634
Saved in:
6
Service quality in pharmaceutical supply chain : a study with reference to three major cities of Andhra Pradesh, India
Devi, P. Uma Maheswari
;
Rao, B. Sankara
;
Shekhar, B. Raja
; …
- In:
International journal of services and operations management
24
(
2016
)
4
,
pp. 433-458
Persistent link: https://www.econbiz.de/10011636015
Saved in:
7
Measuring service quality perception of students in business schools
Joshi, Pradeep
;
Chadha, Suresh Kumar
- In:
International journal of services and operations management
25
(
2016
)
4
,
pp. 479-507
Persistent link: https://www.econbiz.de/10011636628
Saved in:
8
Redefining service quality scale with customer experience quality scale : a critical review
Gupta, Atul
- In:
International journal of services and operations management
25
(
2016
)
1
,
pp. 48-64
Persistent link: https://www.econbiz.de/10011593379
Saved in:
9
Measurement of service quality of upstream and downstream supply chain
Kamakoty, Juhi
;
Sohani, Nagendra
- In:
International journal of services and operations management
25
(
2016
)
1
,
pp. 99-119
Persistent link: https://www.econbiz.de/10011593478
Saved in:
10
Measuring service quality in Indian hospitals : an analysis of SERVQUAL model
Konsra, Pooja
;
Jha, Abhishek Kumar
- In:
International journal of services and operations management
24
(
2016
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011598293
Saved in:
11
Service quality improvement at public utilities : a case
Prashar, Anupama
- In:
International journal of services and operations management
22
(
2015
)
3
,
pp. 257-286
Persistent link: https://www.econbiz.de/10011522586
Saved in:
12
Assessment of upstream service quality of supply chain
Kamakoty, Juhi
;
Sohani, Nagendra
- In:
International journal of services and operations management
22
(
2015
)
4
,
pp. 455-468
Persistent link: https://www.econbiz.de/10011459009
Saved in:
13
An integration of SERVQUAL dimensions and logistics service quality indicators (a case study)
Kahnali, Reza Ahmadi
;
Esmaeili, Ahmad
- In:
International journal of services and operations management
21
(
2015
)
3
,
pp. 289-309
Persistent link: https://www.econbiz.de/10011403668
Saved in:
14
A framework for service quality improvement in multi-stage processes
Roy, Sheila
;
Mukherjee, Indrajit
- In:
International journal of services and operations management
21
(
2015
)
2
,
pp. 150-174
Persistent link: https://www.econbiz.de/10011380057
Saved in:
15
Analysis of the gap between customers' perceptions and employees' expectations of service quality based on fuzzy SERVQUAL logic (case study: Mofid children's hospital in Tehran, Ir...
Mashhadiabdol, Maryam
;
Sajadi, Seyed Mojtaba
;
Talebi, Kambiz
- In:
International journal of services and operations management
17
(
2014
)
2
,
pp. 119-141
Persistent link: https://www.econbiz.de/10010389953
Saved in:
16
ANN, QFD and ISM approach for framing electricity utility service in India for consumer satisfaction
Satapathy, Suchismita
- In:
International journal of services and operations management
18
(
2014
)
4
,
pp. 404-428
Persistent link: https://www.econbiz.de/10010474466
Saved in:
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