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Search: subject_exact:"Customer satisfaction"
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Subject
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USA
Customer satisfaction
15,371
Kundenzufriedenheit
13,714
Service quality
6,388
Dienstleistungsqualität
6,200
Consumer behaviour
5,633
Relationship marketing
5,499
Konsumentenverhalten
5,471
Beziehungsmarketing
5,455
customer satisfaction
1,277
Satisfaction
1,100
Customer service
1,051
Job satisfaction
1,017
Arbeitszufriedenheit
1,016
Online retailing
1,003
Online-Handel
1,003
Kundenservice
994
Qualitätsmanagement
919
Quality management
894
Holiday behaviour
867
Urlaubsverhalten
867
Electronic Commerce
809
Emotion
795
E-commerce
790
Beschwerdemanagement
775
Complaint management
775
Confidence
704
Vertrauen
704
Einzelhandel
676
Retail trade
676
Tourism
673
Brand image
666
Verbraucherzufriedenheit
661
Markenimage
659
Tourismus
651
Brand management
650
Hotel industry
648
Hotellerie
644
Markenführung
641
service quality
628
satisfaction
622
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Undetermined
80
Free
13
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Article
432
Book / Working Paper
46
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Article in journal
386
Aufsatz in Zeitschrift
386
Aufsatz im Buch
27
Book section
27
Graue Literatur
20
Non-commercial literature
20
Arbeitspapier
13
Working Paper
13
research-article
13
Hochschulschrift
10
Thesis
9
Case study
6
Fallstudie
6
Collection of articles written by one author
3
Guidebook
3
Ratgeber
3
Sammlung
3
Aufsatzsammlung
2
Company information
2
Firmeninformation
2
Umfrage
2
case-report
2
conceptual-paper
2
Biografie
1
Biography
1
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1
Dissertation u.a. Prüfungsschriften
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Reprint
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1
review
1
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English
468
German
9
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2
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All
Han, Heesup
8
Jang, Soocheong
8
Ryu, Kisang
6
Aksoy, Lerzan
4
Ha, Jooyeon
4
Hsu, Maxwell K.
4
Keiningham, Timothy
4
Kim, Wansoo
4
Mattila, Anna S.
4
McFadden, Kathleen L.
4
Naumann, Earl
4
Blankson, Charles
3
Botti, Simona
3
Crotts, John C.
3
Gowen, Charles, III.
3
Gómez, Miguel I.
3
Homburg, Christian
3
Khan, M. Sajid
3
Kim, Jung-hwan
3
Lee, Jung Young
3
Luo, Xueming
3
Namkung, Young
3
Noone, Breffni M.
3
Ok, Chihyung
3
Prybutok, Victor R.
3
Wieseke, Jan
3
Williams, Paul
3
Akdere, Mesut
2
Alden, Dana
2
Back, Ki-joon
2
Baekgaard, Martin
2
Barnes, Donald C.
2
Boslaugh, Sarah
2
Cahill, David L.
2
Canter, Deborah D.
2
Carpenter, Jason M.
2
Chen, Qimei
2
Cho, Yoon C.
2
Cobanoglu, Cihan
2
Coleman, Linda
2
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Institution
All
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
Fraunhofer-Institut für Produktionstechnologie IPT
1
National Bureau of Economic Research
1
Universität Mannheim
1
Verband Deutscher Maschinen- und Anlagenbau
1
Published in...
All
International journal of hospitality management
25
The journal of services marketing
13
Services marketing quarterly
12
Journal of retailing and consumer services
11
Journal of business research : JBR
10
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Journal of service research : JSR
9
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
9
International journal of contemporary hospitality management
8
Psychology & marketing
8
Industrial marketing management : the international journal for industrial and high-tech firms
7
Journal of consumer research : JCR ; an interdisciplinary bimonthly
7
Managing service quality : MSQ ; an international journal
7
Journal of marketing theory and practice
6
Journal of the Academy of Marketing Science
6
Journal of vacation marketing : an international journal
6
Health care management review : HCM review
5
Journal of air transport management
5
Journal of fashion marketing and management
5
Journal of travel and tourism marketing
5
Harvard business review : HBR
4
International Journal of Quality & Reliability Management
4
International journal of retail & distribution management
4
Journal of Services Marketing
4
Journal of consumer behaviour : an international research review
4
Journal of hospitality marketing & management
4
Journal of marketing
4
Journal of marketing research : JMR
4
Journal of marketing theory and practice : JMTP
4
Quality management journal : QMJ
4
The service industries journal
4
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
3
International journal of business environment : IJBE
3
International journal of consumer studies
3
International public management journal
3
Journal of marketing management : MM
3
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
3
Service business
3
The international review of retail, distribution and consumer research
3
The journal of personal selling & sales management : JPSSM
3
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Source
All
ECONIS (ZBW)
455
Other ZBW resources
18
USB Cologne (EcoSocSci)
4
RePEc
1
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301
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301
Information available on a web site : effects on consumers' shopping outcomes
Kim, Jung-hwan
;
Lennon, Sharron J.
- In:
Journal of fashion marketing and management
14
(
2010
)
2
,
pp. 247-262
Persistent link: https://www.econbiz.de/10003985984
Saved in:
302
Due date management to improve customer satisfaction and profitability
Patil, Rahul Jagannath
- In:
International journal of logistics : research and …
13
(
2010
)
4
,
pp. 273-289
Persistent link: https://www.econbiz.de/10008650448
Saved in:
303
Do Australian and American consumers differ in their perceived shopping experiences? : a bi-cultural analysis
Jones, Marilyn Y.
;
Vilches-Montero, Sonia
;
Spence, Mark T.
- In:
International journal of retail & distribution management
38
(
2010
)
8
,
pp. 578-596
Persistent link: https://www.econbiz.de/10008651875
Saved in:
304
After-sales service competition in a supply chain : optimization of customer satisfaction level or profit or both?
Kurata, Hisashi
;
Nam, Seong-hyun
- In:
International journal of production economics
127
(
2010
)
1
,
pp. 136-146
Persistent link: https://www.econbiz.de/10008652488
Saved in:
305
Perceived ease of use in prior e-commerce experiences : a hierarchical model for its motivational antecedents
Sun, Tao
;
Tai, Zixue
;
Tsai, Ke-chuan
- In:
Psychology & marketing
27
(
2010
)
9
,
pp. 874-886
Persistent link: https://www.econbiz.de/10008652673
Saved in:
306
Consumer sociability and service provider expertise influence on service relationship success
Spake, Deborah F.
;
Megehee, Carol M.
- In:
The journal of services marketing
24
(
2010
)
4
,
pp. 314-324
Persistent link: https://www.econbiz.de/10008653373
Saved in:
307
Emotional loyalty and share of wallet: a contingency approach
Kim, Hye-yŏng
;
Lee, Min-young
- In:
Journal of retailing and consumer services
17
(
2010
)
5
,
pp. 333-339
Persistent link: https://www.econbiz.de/10008654251
Saved in:
308
E-service quality perceptions : a cross-cultural comparison of American and Korean consumers
Kim, Jung-hwan
;
Kim, Chungho
- In:
Journal of research in interactive marketing : …
4
(
2010
)
3
,
pp. 257-275
Persistent link: https://www.econbiz.de/10008656150
Saved in:
309
America's service meltdown : restoring service excellence in the age of the customer
Pupo, Raul
-
2010
Persistent link: https://www.econbiz.de/10003942364
Saved in:
310
The role of involvement and identification on event quality perceptions and satisfaction : a case of US Taekwondo Open
Ko, Yong Jae
;
Kim, Yu Kyoum
;
Kim, Min Kil
;
Lee, Jeoung Hak
- In:
Asia Pacific journal of marketing and logistics
22
(
2010
)
1
,
pp. 25-39
Persistent link: https://www.econbiz.de/10003943769
Saved in:
311
The impact of satisfaction judgment on behavioral intentions : an investigation of golf travelers
Hutchinson, Joe
;
Wang, Youcheng
;
Lai, Fujun
- In:
Journal of vacation marketing : an international journal
16
(
2010
)
1
,
pp. 45-59
Persistent link: https://www.econbiz.de/10003944913
Saved in:
312
Cognitive image change and loyalty in destinaltion branding
Huang, Joy Zhuowei
;
Cai, Liping A.
;
Ismail, Joseph A.
- In:
International journal of services technology and management
13
(
2010
)
3/4
,
pp. 234-246
Persistent link: https://www.econbiz.de/10003946888
Saved in:
313
The effect of customer satisfaction on consumer spending growth
Fornell, Claes
;
Rust, Roland T.
;
Dekimpe, Marnik G.
- In:
Journal of marketing research : JMR
47
(
2010
)
1
,
pp. 28-35
Persistent link: https://www.econbiz.de/10003947425
Saved in:
314
Is doing good good for you? : how corporate charitable contributions enhance revenue growth
Lev, Baruch
;
Petrovits, Christine M.
;
Radhakrishnan, Suresh
- In:
Strategic management journal
31
(
2010
)
2
,
pp. 182-200
Persistent link: https://www.econbiz.de/10003921350
Saved in:
315
Perceived values, satisfaction, and behavioral intentions : the role of familiarity in Korean restaurants
Ha, Jooyeon
;
Jang, Soocheong
- In:
International journal of hospitality management
29
(
2010
)
1
,
pp. 2-13
Persistent link: https://www.econbiz.de/10003963778
Saved in:
316
Contingency variables for customer share of visits to full-service restaurant
Kim, Wansoo
;
Ok, Chihyung
;
Canter, Deborah D.
- In:
International journal of hospitality management
29
(
2010
)
1
,
pp. 135-147
Persistent link: https://www.econbiz.de/10003964246
Saved in:
317
Grocery store image, travel distance, satisfaction and behavioral intentions : evidence from a Midwest college town
Hsu, Maxwell K.
;
Huang, Yinghua
;
Swanson, Scott
- In:
International journal of retail & distribution management
38
(
2010
)
2/3
,
pp. 115-132
Persistent link: https://www.econbiz.de/10003964420
Saved in:
318
The impact of customer-to-customer interaction on cruise experience and vacation satisfaction
Huang, Jue
;
Hsu, Cathy H. C.
- In:
Journal of travel research : a quarterly publication of …
49
(
2010/11
)
1
,
pp. 79-92
Persistent link: https://www.econbiz.de/10003966178
Saved in:
319
Customer service in the face of flight delays
Baranishyn, Mike
;
Cudmore, B. Andrew
;
Fletcher, Tim
- In:
Journal of vacation marketing : an international journal
16
(
2010
)
3
,
pp. 201-215
Persistent link: https://www.econbiz.de/10008656864
Saved in:
320
Managing brand instability and capital market reputation : implications for brand governance and marketing strategy
Kambara, Kenneth M.
- In:
The journal of brand management : an international journal
17
(
2009/10
)
8
,
pp. 568-578
Persistent link: https://www.econbiz.de/10008659266
Saved in:
321
Do satisfied customers always buy more? : the roles of satiation and habituation in customer repurchase
Voss, Glenn B.
;
Godfrey, Andrea
;
Seiders, Kathleen
- In:
MSI reports : working paper series
(
2010
)
1
,
pp. 61-107
Persistent link: https://www.econbiz.de/10008992312
Saved in:
322
Fragile enhancement of attitudes and intentions following difficult decisions
Litt, Ab
;
Tormala, Zakary L.
- In:
Journal of consumer research : JCR ; an …
37
(
2010/11
)
4
,
pp. 584-598
Persistent link: https://www.econbiz.de/10008747738
Saved in:
323
Evaluating stability of the performance-satisfaction relationship across selected lodging market segments
Oh, Haemoon
;
Jeong, Miyoung
- In:
International journal of contemporary hospitality management
22
(
2010
)
7
,
pp. 953-974
Persistent link: https://www.econbiz.de/10008749351
Saved in:
324
Examining the dimensions of travel behavior : a case of Chinese tourists visiting the United States
Xu, Yueying
;
Li, Xiangping
;
Weaver, Pamela A.
- In:
Tourism analysis : an interdisciplinary tourism & …
15
(
2010
)
3
,
pp. 367-379
Persistent link: https://www.econbiz.de/10008749971
Saved in:
325
An investigation of green hotel customers' decision formation : developing an extended model of the theory of planned behavior
Han, Heesup
;
Kim, Yunhi
- In:
International journal of hospitality management
29
(
2010
)
4
,
pp. 659-668
Persistent link: https://www.econbiz.de/10008758176
Saved in:
326
Customer satisfaction heterogeneity and shareholder value
Grewal, Rajdeep
;
Chandrashekaran, Murali
;
Citrin, Alka V.
- In:
Journal of marketing research : JMR
47
(
2010
)
4
,
pp. 612-626
Persistent link: https://www.econbiz.de/10009234932
Saved in:
327
Customer satisfaction and the consumption function
Ramasamy, Bala
;
Yeung, Matthew C. H.
- In:
Economics research international
(
2010
),
pp. 1-5
Persistent link: https://www.econbiz.de/10009317084
Saved in:
328
Effects of perceived service fairness on emotions, and behavioral intentions in restaurants
Namkung, Young
;
Jang, Soo Cheong Shawn
- In:
European journal of marketing : EJM
44
(
2010
)
9/10
,
pp. 1233-1259
Persistent link: https://www.econbiz.de/10008661743
Saved in:
329
Multi-channel retailing and customer satisfaction : implications for e-CRM
Warrington, Patricia T.
;
Gangstad, Elizabeth
;
Feinberg, …
- In:
Contemporary research in e-branding
,
(pp. 280-291)
.
2009
Persistent link: https://www.econbiz.de/10003778273
Saved in:
330
Consumer-to-consumer electronic commerce : an emerging stream of research
Jones, Kiku
;
Leonard, Lori N. K.
- In:
Consumer behavior, organizational development, and …
,
(pp. 1-17)
.
2009
Persistent link: https://www.econbiz.de/10003792564
Saved in:
331
Employee attitudes, customer satisfaction, and sales performance : assessing the linkages in US grocery stores
Simon, Daniel H.
;
Gómez, Miguel I.
;
McLaughlin, Edward
; …
- In:
Managerial and decision economics : MDE ; the …
30
(
2009
)
1
,
pp. 27-41
Persistent link: https://www.econbiz.de/10003793840
Saved in:
332
Influence of institutional DINESERV on customer satisfaction, return intention, and word-of-mouth
Kim, Woo Gon
;
Ng, Christy Yen Nee
;
Kim, Yen-soon
- In:
International journal of hospitality management
28
(
2009
)
1
,
pp. 10-17
Persistent link: https://www.econbiz.de/10003798132
Saved in:
333
Organizational culture and effectiveness : a study of values, attitudes, and organizational outcomes
Gregory, Brian T.
;
Harris, Stanley G.
;
Armenakis, …
- In:
Journal of business research : JBR
62
(
2009
)
7
,
pp. 673-679
Persistent link: https://www.econbiz.de/10003861849
Saved in:
334
The role of self-efficacy, trust, and experience and the mediating effects of satisfaction in the choice of C2C e-commerce among young adults
Leonard, Lori N. K.
;
Jones, Kiku
- In:
Journal of electronic commerce in organizations : the …
7
(
2009
)
3
,
pp. 1-20
Persistent link: https://www.econbiz.de/10003862991
Saved in:
335
Critical incidents in tourism: failure, recovery, custumer switching, and word-of-mouth behaviors
Swanson, Scott R.
;
Hsu, Maxwell K.
- In:
Journal of travel and tourism marketing
26
(
2009
)
2
,
pp. 180-194
Persistent link: https://www.econbiz.de/10003863497
Saved in:
336
The role of etail quality, e-satisfaction and e-trust in online loyalty development process
Kim, Jiyoung
;
Jin, Byoungho
;
Swinney, Jane L.
- In:
Journal of retailing and consumer services
16
(
2009
)
4
,
pp. 239-247
Persistent link: https://www.econbiz.de/10003864515
Saved in:
337
Higher education institutions : satisfaction and loyalty among international students
Paswan, Audhesh K.
;
Ganesh, Gopala
- In:
Journal of marketing for higher education
19
(
2009
)
1
,
pp. 65-84
Persistent link: https://www.econbiz.de/10003865248
Saved in:
338
The impact of perceived service quality on MBA student satisfaction and recommendations : do expectations matter?
Carter, Robert E.
- In:
Services marketing quarterly
30
(
2009
)
3
,
pp. 234-248
Persistent link: https://www.econbiz.de/10003865579
Saved in:
339
Empirical evidence of the stock market's (mis)pricing of customer satisfaction
O'Sullivan, Don
;
Hutchinson, Mark C.
;
O'Connell, Vincent
- In:
International journal of research in marketing : IJRM ; …
26
(
2009
)
2
,
pp. 154-161
Persistent link: https://www.econbiz.de/10003866615
Saved in:
340
Understanding customers' revealed satisfaction preferences : an order probit model for credit unions
Barboza, Gustavo
;
Roth, Kevin
- In:
Journal of financial services marketing : JFSM
13
(
2008/09
)
4
,
pp. 330-344
Persistent link: https://www.econbiz.de/10003820588
Saved in:
341
Independent musicians' needs for and satisfaction with business services from external providers : an exploratory study
Gao, Tao
;
Delava, Brittanie
;
Doyle, Myke
;
Shingler, Matt
; …
- In:
Services marketing quarterly
30
(
2009
)
2
,
pp. 104-121
Persistent link: https://www.econbiz.de/10003846798
Saved in:
342
Finding the proper fleet-downsizing strategies for U.S. agricultural cooperatives : a case of GROWNMARK, Inc.
Suzuki, Yoshinori
- In:
Transportation journal : a journal of the Association …
48
(
2009
)
2
,
pp. 24-39
Persistent link: https://www.econbiz.de/10003847733
Saved in:
343
ADTreesLogit model for customer churn prediction
Qi, Jiayin
;
Zhang, Li
;
Liu, Yanping
;
Li, Ling
;
Zhou, Yongpin
-
2009
Persistent link: https://www.econbiz.de/10003848413
Saved in:
344
Economic influences on customer satisfaction : an international comparison
Frank, Björn
;
Enkawa, Takao
- In:
International journal of business environment : IJBE
2
(
2008/09
)
3
,
pp. 336-355
Persistent link: https://www.econbiz.de/10003849635
Saved in:
345
A cross-cultural comparison analysis of customer attitudes toward mobile phone services in the US and Korea
Cho, Yoon C.
- In:
International business and economics research journal
8
(
2009
)
4
,
pp. 13-25
Persistent link: https://www.econbiz.de/10003850435
Saved in:
346
The effect of superstitious beliefs on performance expectations
Block, Lauren
;
Kramer, Thomas
- In:
Journal of the Academy of Marketing Science
37
(
2009
)
2
,
pp. 161-169
Persistent link: https://www.econbiz.de/10003851349
Saved in:
347
Getting a second chance : the role of imagery in the influence of inaction regret on behavioral intent
Patrick, Vanessa M.
;
Lancellotti, Matthew
;
Hagtvedt, Henrik
- In:
Journal of the Academy of Marketing Science
37
(
2009
)
2
,
pp. 181-190
Persistent link: https://www.econbiz.de/10003851356
Saved in:
348
The effects of relational benefits on customers' perception of favorable inequity, affective commitment, and repurchase intention in full-service restaurants
Kim, Wansoo
;
Ok, Chihyung
- In:
Journal of hospitality & tourism research : JHTR ; the …
33
(
2009
)
2
,
pp. 227-244
Persistent link: https://www.econbiz.de/10003852939
Saved in:
349
Unifying service marketing and operations with service experience management
Kwortnik, Robert J.
;
Thompson, Gary M.
- In:
Journal of service research : JSR
11
(
2008/09
)
4
,
pp. 389-406
Persistent link: https://www.econbiz.de/10003853593
Saved in:
350
Enhancing the television-viewing experience through commercial interruptions
Nelson, Leif D.
;
Meyvis, Tom
;
Galak, Jeff
- In:
Journal of consumer research : JCR ; an …
36
(
2009/10
)
2
,
pp. 160-172
Persistent link: https://www.econbiz.de/10003880173
Saved in:
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