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Search: subject_exact:"Customer satisfaction"
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Customer satisfaction
15,371
Kundenzufriedenheit
13,714
Service quality
6,388
Dienstleistungsqualität
6,200
Consumer behaviour
5,633
Relationship marketing
5,499
Konsumentenverhalten
5,471
Beziehungsmarketing
5,455
customer satisfaction
1,277
Satisfaction
1,100
Customer service
1,051
Job satisfaction
1,017
Arbeitszufriedenheit
1,016
Online retailing
1,003
Online-Handel
1,003
Kundenservice
994
Qualitätsmanagement
919
Quality management
894
Holiday behaviour
867
Urlaubsverhalten
867
Electronic Commerce
809
Emotion
795
E-commerce
790
Beschwerdemanagement
775
Complaint management
775
Confidence
704
Vertrauen
704
Einzelhandel
676
Retail trade
676
Tourism
673
Brand image
666
Verbraucherzufriedenheit
661
Markenimage
659
Tourismus
651
Brand management
650
Hotel industry
648
Hotellerie
644
Markenführung
641
service quality
628
satisfaction
622
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7,313
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2,763
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Article
13,472
Book / Working Paper
2,903
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13
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11
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800
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382
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342
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342
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276
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240
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231
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122
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122
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106
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106
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101
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101
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94
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77
case-report
75
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75
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65
review-article
56
review
42
viewpoint
33
Ratgeber
29
Konferenzschrift
28
Guidebook
25
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20
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20
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20
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20
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18
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13
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English
14,689
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1,188
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499
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6
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2
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2
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2
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2
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1
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Han, Heesup
70
Homburg, Christian
59
Mattila, Anna S.
41
Aksoy, Lerzan
35
Mittal, Vikas
34
Svensson, Göran
34
Gustafsson, Anders
30
Söderlund, Magnus
29
Ringle, Christian M.
28
Usman, Osly
28
Wong, IpKin Anthony
28
Huber, Frank
27
Gil Saura, Irene
26
Prybutok, Victor R.
26
Shahin, Arash
26
Sharma, Piyush
26
Prayag, Girish
25
Prentice, Catherine
25
Matzler, Kurt
24
Bruhn, Manfred
23
Hyun, Sunghyup Sean
23
Evanschitzky, Heiner
22
Keiningham, Timothy
22
Bilgihan, Anil
21
Jang, Soocheong
21
Bauer, Hans H.
20
Ryu, Kisang
20
Lee, Choong-Ki
19
Spiller, Achim
19
Stauss, Bernd
19
Töpfer, Armin
19
Hsu, Maxwell K.
18
Loureiro, Sandra Maria Correia
18
Sparks, Beverley
18
Walsh, Gianfranco
18
Amin, Muslim
17
Balaji, M. S.
17
Frank, Björn
17
Guchait, Priyanko
17
Park, Jungkun
17
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All
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
25
Springer Fachmedien Wiesbaden
23
Verlag Dr. Kovač
11
Books on Demand GmbH <Norderstedt>
7
National Bureau of Economic Research
7
Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
6
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
6
Nomos Verlagsgesellschaft
5
Economics Institute for Research (SIR), Handelshögskolan i Stockholm
4
Erasmus Research Institute of Management
4
HAL
4
International Telecommunications Society (ITS)
4
Universität <Göttingen> / Department für Agrarökonomie und Rurale Entwicklung
4
Dipartimento di Economia, Management e Metodi Quantitativi (DEMM), Università degli Studi di Milano
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Faculteit Economie en Bedrijfskunde, Universiteit Gent
3
IGI Global
3
RWTH Aachen
3
Shaker Verlag
3
Technische Universität Hamburg
3
Université Paris-Dauphine (Paris IX)
3
De Gruyter Oldenbourg
2
Deutsche Marketing-Vereinigung
2
Eric Cuvillier <Firma>
2
Escuela de Graduados en Administración Pública y Políticas Públicas (EGAP), Instituto Tecnológico y de Estudios Superiores de Monterrey (ITESM)
2
European Association of Agricultural Economists - EAAE
2
Facultatea de Administraţie Publică, Şcoala Naţională de Studii Politice şi Administrative (SNSPA)
2
Forschungsgemeinschaft Qualitätssicherung
2
Fördergesellschaft Marketing an der Universität Augsburg
2
Gesellschaft für Wirtschafts- und Sozialwissenschaften des Landbaues - GEWISOLA
2
Harvard Graduate School of Business Administration
2
ISM University of Management and Economics
2
Information Resources Management Association
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
Maastricht School of Management (MSM)
2
Munich Business School
2
Technische Universität Braunschweig
2
Technische Universität Dresden
2
ToKnowPress
2
University of Madras / Department of Commerce
2
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Published in...
All
Journal of retailing and consumer services
421
International journal of hospitality management
355
Journal of business research : JBR
301
The journal of services marketing
191
Journal of Services Marketing
184
The service industries journal
173
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
171
Tourism management : research, policies, practice
170
Journal of travel and tourism marketing
164
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
European Journal of Marketing
108
International Journal of Bank Marketing
106
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
105
Cogent business & management
103
Services marketing quarterly
101
Journal of air transport management
88
Journal of service research : JSR
88
The TQM journal : the international review of organizational improvement
86
Asia Pacific journal of marketing and logistics
85
Service business
85
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
84
Tourism management perspectives : TMP
84
International Journal of Contemporary Hospitality Management
79
Psychology & marketing
79
International journal of productivity and quality management : IJPQM
73
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of service management
70
Journal of strategic marketing
68
Total quality management & business excellence
67
The international journal of bank marketing : IJBM
66
International journal of quality and service sciences
64
SpringerLink / Bücher
64
International Journal of Quality & Reliability Management
63
International journal of services and operations management
63
The TQM Magazine
62
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
International journal of quality & reliability management
59
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Source
All
ECONIS (ZBW)
13,963
Other ZBW resources
1,495
RePEc
467
USB Cologne (EcoSocSci)
254
EconStor
112
BASE
76
USB Cologne (business full texts)
32
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5551
Business development services provided by Islamic microfinance institutions and customer satisfaction : the mediation role of perceived benefits ; a study on SMEs in Yemen
Fararah, Fahmi Shaaban
;
Kaid Al-Swidi, Abdullah
;
Wan …
- In:
Inventi impact: retailing & consumer services
(
2015
)
1
,
pp. 50-68
Persistent link: https://www.econbiz.de/10011377393
Saved in:
5552
Enhancing the experience of needs satisfaction through service engagement : a case of commercial fitness centers in Malaysia
Teik, Derek Ong Lai
- In:
Journal of global scholars of marketing science : …
25
(
2015
)
2
,
pp. 109-121
Persistent link: https://www.econbiz.de/10011302928
Saved in:
5553
Unit-level linkages between employee commitment to the organization, customer service delivery and customer satisfaction
Conway, Neil
;
Briner, Rob B.
- In:
The international journal of human resource management
26
(
2015
)
16
,
pp. 2039-2061
Persistent link: https://www.econbiz.de/10011337704
Saved in:
5554
How service-related factors affect the survival of B2T providers : a sentiment analysis approach
Jing, Ranzhe
;
Yu, Yang
;
Lin, Zhangxi
- In:
Journal of organizational computing and electronic commerce
25
(
2015
)
3
,
pp. 316-336
Persistent link: https://www.econbiz.de/10011341820
Saved in:
5555
Marketing approach to e-distribution of modern banking products
Mihić, Svetlana
;
Dašić, Danijela
;
Supić, Dejan
- In:
Ekonomika : međunarodni časopis za ekonomsku teoriju …
61
(
2015
)
2
,
pp. 69-82
Persistent link: https://www.econbiz.de/10011347249
Saved in:
5556
The impact of tour service performance on tourist satisfaction and behavioral intentions : a study of Chinese tourists in Hong Kong
Chan, Andrew
;
Hsu, Cathy H. C.
;
Baum, Tom
- In:
Journal of travel and tourism marketing
32
(
2015
)
1/2
,
pp. 18-33
Persistent link: https://www.econbiz.de/10011312616
Saved in:
5557
The relative significance of product quality attributes driving customer satisfaction within the fast fashion market : a UK perspective
Ryding, Daniella
;
Vignali, Gianpaolo
;
Carey, Robin
;
Wu, …
- In:
International journal of business performance management
16
(
2015
)
2/3
,
pp. 280-303
Persistent link: https://www.econbiz.de/10011317281
Saved in:
5558
Attitudes, perceptions, and responses of purchasers versus subscribers-only for daily deals on hospitality products
Ong, Beng Soo
- In:
Journal of hospitality marketing & management
24
(
2015
)
1/2
,
pp. 180-201
Persistent link: https://www.econbiz.de/10010526367
Saved in:
5559
Antecedents of customer loyalty in the retailing sector : the impact of switching costs
Stan, Valentina
- In:
The journal of applied business research
31
(
2015
)
2
,
pp. 371-382
Persistent link: https://www.econbiz.de/10010526775
Saved in:
5560
Impact of total quality management on customer satisfaction in Indian banking sector
Pattanayak, Durgesh
;
Punyatoya, Plavini
- In:
International journal of productivity and quality …
16
(
2015
)
2
,
pp. 127-147
Persistent link: https://www.econbiz.de/10011525869
Saved in:
5561
A study on customer satisfaction towards digitalization of mobile telecommunication service in Delhi
Jain, Esha
;
Madan, Manish
- In:
Business analyst : a refereed journal of Shri Ram …
36
(
2015
)
1
,
pp. 107-126
Persistent link: https://www.econbiz.de/10011533034
Saved in:
5562
Investigating the effect of a hotel's physical environment on customers' pleasure, satisfaction, loyalty and behavioural intentions : a conceptual framework
Suwanamas, Chayuth
;
Trimetsoontorn, Jirasek
;
Fongsuwan, …
- In:
Journal for global business advancement : JGBA
8
(
2015
)
3
,
pp. 283-304
Persistent link: https://www.econbiz.de/10011535922
Saved in:
5563
The effect of tangible and intangible service quality on customer satisfaction and customer loyalty : a SEM approach towards a five-star hotel in Thailand
Tamwatin, Utid
;
Trimetsoontorn, Jirasek
;
Fongsuwan, Wanno
- In:
Journal for global business advancement : JGBA
8
(
2015
)
4
,
pp. 399-419
Persistent link: https://www.econbiz.de/10011547802
Saved in:
5564
Online banking adoption : a factor validation and satisfaction causation study in the context of Indian banking customers
Sikdar, Pallab
;
Kumar, Amresh
;
Makkad, Munish
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
6
,
pp. 760-785
Persistent link: https://www.econbiz.de/10011456305
Saved in:
5565
A theoretical review of CRM effects on customer satisfaction and loyalty
Kamrul Islam Shaon, S. M.
;
Rahman, Hasebur
- In:
Central European business review : CEBR
4
(
2015
)
1
,
pp. 23-36
Persistent link: https://www.econbiz.de/10011489345
Saved in:
5566
The consumer experience and the absorbing story
Söderlund, Magnus
;
Sagfossen, Sofie
- In:
Nordic journal of business : NJB
64
(
2015
)
2
,
pp. 103-118
Persistent link: https://www.econbiz.de/10011503374
Saved in:
5567
The effect of microblog’s content on customer satisfaction
Hanxiaoni
;
Xuwenti
- In:
International journal of economics, finance and …
3
(
2015
)
5
,
pp. 611-615
Persistent link: https://www.econbiz.de/10011506350
Saved in:
5568
Investigating distribution practices of Banarasi silk industry : an empirical study
Rai, Alok Kumar
;
Srivastava, Medha
- In:
International journal of Indian culture and business …
10
(
2015
)
2
,
pp. 213-229
Persistent link: https://www.econbiz.de/10011511115
Saved in:
5569
A study on the factors affecting customer satisfaction in online airline services
Nur Fazidah Elias
;
Hazura Mohamed
;
Rira Rahayu Arridha
- In:
International journal of business information systems : …
20
(
2015
)
3
,
pp. 274-288
Persistent link: https://www.econbiz.de/10011518844
Saved in:
5570
A theoretical model to investigate customer loyalty on logistics service providers for sustainable business performance
Soh, Keng Lin
;
Sze Hui Chin
;
Wong, Wai Peng
- In:
International journal of business performance and …
7
(
2015
)
3
,
pp. 212-232
Persistent link: https://www.econbiz.de/10011521212
Saved in:
5571
The influences of service quality of online order and electronic word of mouth on price sensitivity using loyalty as a mediating variable
Lin, Wen-Bao
;
Ku, Tsung-Yu
- In:
International journal of electronic business
12
(
2015
)
3
,
pp. 215-241
Persistent link: https://www.econbiz.de/10011538213
Saved in:
5572
How does the community structure affect the customer satisfaction?
Secgin, Suat
;
Dalkilic, Gokhan
- In:
International journal of business excellence
8
(
2015
)
3
,
pp. 312-323
Persistent link: https://www.econbiz.de/10011538838
Saved in:
5573
Predicting the competitive advantage of design projects to dynamically support decisions in product development
Borgianni, Yuri
;
Rotini, Federico
- In:
International journal of product development : IJPD
20
(
2015
)
5
,
pp. 355-381
Persistent link: https://www.econbiz.de/10011540826
Saved in:
5574
Understanding service experience and its impact on brand image in hospitality sector
Manhas, Parikshat Singh
;
Tukamushaba, Eddy Kurobuza
- In:
International journal of hospitality management
45
(
2015
),
pp. 77-87
Persistent link: https://www.econbiz.de/10010503888
Saved in:
5575
The effect of competition intensity and competition type on the use of customer satisfaction measures in executive annual bonus contracts
Chen, Clara Xiaoling
;
Matsumura, Ella Mae
;
Shin, Jae Yong
; …
- In:
The accounting review : a publication of the American …
90
(
2015
)
1
,
pp. 229-263
Persistent link: https://www.econbiz.de/10010488117
Saved in:
5576
Customer satisfaction in Indian hospitals : moderators and mediators
Panchapakesan, Padma
;
Sai, L. Prakash
;
Rajendran, …
- In:
Quality management journal : QMJ
22
(
2015
)
1
,
pp. 10-29
Persistent link: https://www.econbiz.de/10010483430
Saved in:
5577
The impact of corporate social responsibility on customer satisfaction, relationship maintenance and loyalty in the shipping industry
Shin, Youngran
;
Vinh Van Thai
- In:
Corporate social responsibility and environmental management
22
(
2015
)
6
,
pp. 381-392
Persistent link: https://www.econbiz.de/10011449703
Saved in:
5578
The dynamics of pre- and post-purchase service and consumer evaluation of online retailers : a comparative analysis of dissonance and disconfirmation models
Park, Insu
;
Cho, Jeewon
;
Rao, H. Raghav
- In:
Decision sciences : DS
46
(
2015
)
6
,
pp. 1109-1140
Persistent link: https://www.econbiz.de/10011477288
Saved in:
5579
Service innovation barriers and facilitators and their effects on customer satisfaction and relationship improvement
Sridhar, M.
;
Ganesan, P.
- In:
International journal of services and operations management
21
(
2015
)
1
,
pp. 87-111
Persistent link: https://www.econbiz.de/10011403662
Saved in:
5580
Do retail alliances enhance customer experience? : examining the relationship between alliance value and customer satisfaction with the alliance
Mouri, Nacef
;
Bindroo, Vishal
;
Ganesh, Jaishankar
- In:
Journal of marketing management : MM
31
(
2015
)
11/12
,
pp. 1231-1254
Persistent link: https://www.econbiz.de/10011405230
Saved in:
5581
Post-service recovery customer satisfaction in Indian retail banking : a qualitative perspective
Mandal, Pratap Chandra
- In:
International journal of financial services management …
8
(
2015
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011407241
Saved in:
5582
Exploring antecedents & consequences of customer satisfaction with smartphones : implications for CRM
Kim, Arum
;
Cho, Yoon C.
- In:
Journal of business & economics research
13
(
2015
)
4
,
pp. 215-229
Persistent link: https://www.econbiz.de/10011412119
Saved in:
5583
A Brazilian experience of customer retention and its key drivers in banking service rendering
Milan, Gabriel Sperandio
;
Toni, Deonir de
;
Barcellos, …
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
4
,
pp. 269-286
Persistent link: https://www.econbiz.de/10011412348
Saved in:
5584
A structural equation model of customer relationship management factors affecting customer retention of long-stay travelers in the Thai tourism industry
Tawinunt, K.
;
Phimonsathienand, T.
;
Fongsuwan, Wanno
- In:
Research journal of business management
9
(
2015
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10011413696
Saved in:
5585
Structural equation modelling of service quality and corporate image that affect customer satisfaction in private nursing homes in the Bangkok metropolitan region
Satsanguan, Lanchakorn
;
Fongsuwan, Wanno
; …
- In:
Research journal of business management
9
(
2015
)
1
,
pp. 68-87
Persistent link: https://www.econbiz.de/10011413705
Saved in:
5586
Thailand's provincial electricity authority (PEA) : a structural equation model of factors determining customer satisfaction
Choaknumkij, Karn
;
Fongsuwan, Wanno
- In:
Research journal of business management
9
(
2015
)
1
,
pp. 233-246
Persistent link: https://www.econbiz.de/10011413743
Saved in:
5587
Service quality and repurchase behaviour in the Spanish automotive after sales business
García González, Alfonso
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
3
,
pp. 239-267
Persistent link: https://www.econbiz.de/10011383854
Saved in:
5588
Brand-switching in Nigerian banks : evidence from critical incidents
Njoku, Maria-Stella Etomchi
;
Nduka, Chinedum
;
Okocha, …
- In:
Global journal of business research : GJBR
9
(
2015
)
3
,
pp. 83-89
Persistent link: https://www.econbiz.de/10011384488
Saved in:
5589
The role of airline travelers' pre-recovery emotions during the service recovery process
Nikbin, Davoud
;
Iranmanesh, Mohammad
;
Hyun, Sunghyup Sean
; …
- In:
Journal of travel and tourism marketing
32
(
2015
)
5/6
,
pp. 677-691
Persistent link: https://www.econbiz.de/10011386973
Saved in:
5590
The relationships between national identity, hospitality, and satisfaction among foreign hotel guests
Ariffin, Ahmad Azmi M.
;
Nameghi, Ehsaneh Nejad Mohammad
; …
- In:
Journal of travel and tourism marketing
32
(
2015
)
5/6
,
pp. 778-793
Persistent link: https://www.econbiz.de/10011387055
Saved in:
5591
Quality function deployment modelling to enhance industrialised building system adoption in housing projects
Haron, Nuzul Azam
;
Hamzah Abdul Rahman
;
Wang, Chen
; …
- In:
Total quality management & business excellence : an …
26
(
2015
)
7/8
,
pp. 703-718
Persistent link: https://www.econbiz.de/10011388378
Saved in:
5592
Functional form of connections between perceived service quality, customer satisfaction and customer loyalty in the automotive servicing industry
Ažman, Slavko
;
Gomišček, Boštjan
- In:
Total quality management & business excellence : an …
26
(
2015
)
7/8
,
pp. 888-904
Persistent link: https://www.econbiz.de/10011388434
Saved in:
5593
Predicting behavioral loyalty through community : why other fans are more important than our own intentions, our satisfaction, and the team itself
Yoshida, Masayuki
;
Heere, Bob
;
Gordon, Brian
- In:
Journal of sport management : the official journal of …
29
(
2015
)
3
,
pp. 318-333
Persistent link: https://www.econbiz.de/10011295355
Saved in:
5594
Identification the factors influencing customer satisfaction on service quality in Jamuna Bank
Uddin, K. M. Salah
;
Nipa, Nymatul Jannat
;
Rashid, Mamunur
- In:
International journal of business and economics …
4
(
2015
)
2
,
pp. 30-35
Persistent link: https://www.econbiz.de/10011296167
Saved in:
5595
Investigating the effect of strategy formulation and implementation on performance of marketing deputy of a company
Hatefi, Mohammad Ali
;
Ghorbi, Mehdi
- In:
International journal of strategic business alliances
4
(
2015
)
2/3
,
pp. 134-151
Persistent link: https://www.econbiz.de/10011573468
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5596
Building retailer job : an empirical study
Das, Gopal
- In:
International journal of Indian culture and business …
11
(
2015
)
3
,
pp. 388-403
Persistent link: https://www.econbiz.de/10011630309
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5597
Developing and validating critical success factors of TQM implementation in MSMEs of Punjab in India
Manhas, Vishal Kumar
;
Gupta, Parmarth
;
Gupta, Himanshu
- In:
International journal of Indian culture and business …
11
(
2015
)
4
,
pp. 405-421
Persistent link: https://www.econbiz.de/10011588615
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5598
Service quality, customer satisfaction and loyalty in the Yemeni mobile service market
Akroush, Mamoun N.
;
Dawood, Shuhd A.
;
Affara, Israa B.
- In:
International journal of services, economics and management
7
(
2015
)
1
,
pp. 53-73
Persistent link: https://www.econbiz.de/10011607179
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5599
The key enablers for the adoption of lean thinking by public purchasing departments
Agbodzakey, James K.
;
MacCue, Clifford P.
- In:
International journal of procurement management
8
(
2015
)
6
,
pp. 666-687
Persistent link: https://www.econbiz.de/10011593640
Saved in:
5600
Does consumer gender influence the relationship between consumer loyalty and its antecedents?
Stan, Valentina
- In:
The journal of applied business research
31
(
2015
)
4
,
pp. 1593-1604
Persistent link: https://www.econbiz.de/10011350484
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