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~subject:"Customer satisfaction"
~isPartOf:"Journal of retailing and consumer services"
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Customer satisfaction
Emotion
152
Consumer behaviour
125
Konsumentenverhalten
125
Beziehungsmarketing
38
Relationship marketing
38
Dienstleistungsqualität
25
Einzelhandel
25
Retail trade
25
Service quality
25
Kundenzufriedenheit
23
Online retailing
23
Online-Handel
23
Emotions
21
Cognition
16
Kognition
16
Brand management
15
Markenführung
15
Social Web
14
Social web
14
Customer service
12
Kundenservice
12
Advertising effects
11
Werbewirkung
11
Internet marketing
10
Online-Marketing
10
Brand image
9
Markenimage
9
Personality psychology
9
Persönlichkeitspsychologie
9
Experiment
8
Kaufentscheidung
8
Purchase decision
8
Satisfaction
8
Viral marketing
8
Virales Marketing
8
Advertising
7
Werbung
7
Coronavirus
6
E-commerce
6
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23
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Prentice, Catherine
2
Alamanos, Eleftherios
1
Barari, Mojtaba
1
Barta, Sergio
1
Bilgihan, Anil
1
Borges, Adilson
1
Chang, Ya Ping
1
Chebat, Jean-Charles
1
Chen, Nuoya
1
Dufour, Béatrice
1
Fan, Xiucheng
1
Flavián Blanco, Carlos
1
Gohary, Ali
1
Gultekin, Beyza
1
Guo, Junpeng
1
Gurrea Sarasa, Raquel
1
Hamzelu, Bahman
1
Hanzaee, Kambiz Heidarzadeh
1
Herter, Márcia Maurer
1
Hossain, Md Shamim
1
Jiao, Jinfeng
1
Kim, Min-Seong
1
Klaus, Philipp
1
Kuppelwieser, Volker
1
Ladhari, Riadh
1
Larivière, Bart
1
Le, Hoang T. P. M.
1
Lee, Sangwoo
1
Lindenmeier, Jörg
1
Madanoglu, Melih
1
Maurie, Maurizio
1
Mohanty, Smaraki
1
Nam The Tran
1
Ngo, Liem Viet
1
Nguyen Tuyet-Mai
1
Olk, Stephan
1
Ozer, Leyla
1
Pang, Hua
1
Papagiannidis, Savvas
1
Paramita, Widya
1
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Journal of retailing and consumer services
International journal of hospitality management
51
Journal of business research : JBR
26
Journal of travel and tourism marketing
20
Journal of hospitality marketing & management
19
The journal of services marketing
19
International journal of contemporary hospitality management
13
Tourism management : research, policies, practice
13
Tourism management perspectives : TMP
13
Psychology & marketing
11
The service industries journal
11
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
10
Service business
9
Journal of service theory and practice : JSTP
8
Services marketing quarterly
8
European journal of marketing : EJM
7
Journal of service research : JSR
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Journal of Asian finance, economics and business : JAFEB
6
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
6
Journal of the Academy of Marketing Science
6
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
5
Journal of air transport management
5
Journal of marketing management : MM
5
Journal of service management
5
Managing service quality : MSQ ; an international journal
5
Nepalese journal of economics : a publication of Uniglobe College
5
Tourism analysis : an interdisciplinary tourism & hospitality journal
5
European journal of marketing
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of quality and service sciences
4
International journal of services and operations management
4
Journal of business ethics : JOBE
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of international trade & commerce
4
Journal of management : JOM
4
Journal of strategic marketing
4
Marketing letters : a journal of research in marketing
4
Tourism review
4
Australasian marketing journal
3
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ECONIS (ZBW)
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1
Determining influence of service quality on user identification, belongingness, and satisfaction on mobile social media : insight from emotional attachment perspective
Pang, Hua
;
Zhang, Kaige
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462295
Saved in:
2
Emotion and trust in virtual service assistant design for effective service recovery
Le, Hoang T. P. M.
;
Park, Jungkun
;
Lee, Sangwoo
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014364045
Saved in:
3
Consequences of consumer regret with online shopping
Barta, Sergio
;
Gurrea Sarasa, Raquel
;
Flavián Blanco, …
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014303172
Saved in:
4
Detection of potential customers' empathy behavior towards customers' reviews
Hossain, Md Shamim
;
Rahman, Mst Farjana
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013169573
Saved in:
5
A conceptual framework of the antecedents of customer journey satisfaction in omnichannel retailing
Tueanrat, Yanika
;
Papagiannidis, Savvas
;
Alamanos, …
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012581885
Saved in:
6
Conceptualization of e-servicescapes in the fitness applications and wearable devices context : multi-dimensions, consumer satisfaction, and behavioral intention
Kim, Min-Seong
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012581900
Saved in:
7
Emotional labor in a non-isolated service encounter : the impact of customer observation on perceived authenticity and perceived fairness
Olk, Stephan
;
Lindenmeier, Jörg
;
Tscheulin, Dieter K.
; …
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012431572
Saved in:
8
To err is human : tolerate humans instead of machines in service failure
Chen, Nuoya
;
Mohanty, Smaraki
;
Jiao, Jinfeng
;
Fan, Xiucheng
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012433727
Saved in:
9
Editorial: guiding directions and propositions : placing dynamics at the heart of customer experience (CX) research
Klaus, Philipp
;
Kuppelwieser, Volker
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-3
Persistent link: https://www.econbiz.de/10012434360
Saved in:
10
Positive emotion bias : role of emotional content from online customer reviews in purchase decisions
Guo, Junpeng
;
Wang, Xiaopan
;
Wu, Yi
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012132158
Saved in:
11
Negative and positive customer shopping experience in an online context
Barari, Mojtaba
;
Ross, Mitchell
;
Surachartkumtonkun, …
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012171916
Saved in:
12
It takes two to tango : the role of customer empathy and resources to improve the efficacy of frontline employee empathy
Ngo, Liem Viet
;
Thi Nguyet Que Nguyen
;
Nam The Tran
; …
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012389857
Saved in:
13
Engaging and retaining customers with AI and employee service
Prentice, Catherine
;
Nguyen Tuyet-Mai
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012390002
Saved in:
14
A neurophysiological exploration of the dynamic nature of emotions during the customer experience
Verhulst, Nanouk
;
Vermeir, Iris
;
Slabbinck, Hendrik
; …
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012305889
Saved in:
15
Managing service encounters with emotional intelligence
Prentice, Catherine
- In:
Journal of retailing and consumer services
51
(
2019
),
pp. 344-351
Persistent link: https://www.econbiz.de/10012115151
Saved in:
16
The role of emotions in utilitarian service settings : the effects of emotional satisfaction on product perception and behavioral intentions
Ladhari, Riadh
;
Souiden, Nizar
;
Dufour, Béatrice
- In:
Journal of retailing and consumer services
34
(
2017
),
pp. 10-18
Persistent link: https://www.econbiz.de/10011628969
Saved in:
17
Employee display of burnout in the service encounter and its impact on customer satisfaction
Söderlund, Magnus
- In:
Journal of retailing and consumer services
37
(
2017
),
pp. 168-176
Persistent link: https://www.econbiz.de/10011729830
Saved in:
18
Service attributes as drivers of behavioral loyalty in casinos : the mediating effect of attitudinal loyalty
Bilgihan, Anil
;
Madanoglu, Melih
;
Ricci, Peter
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 14-21
Persistent link: https://www.econbiz.de/10011528470
Saved in:
19
Understanding effects of co-creation on cognitive, affective and behavioral evaluations in service recovery : an ethnocultural analysis
Gohary, Ali
;
Hamzelu, Bahman
;
Pourazizi, Lida
;
Hanzaee, …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 182-198
Persistent link: https://www.econbiz.de/10011528630
Saved in:
20
Effect of social support on customer satisfaction and citizenship behavior in online brand communities : the moderating role of support source
Zhu, Dong Hong
;
Sun, Hui
;
Chang, Ya Ping
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 287-293
Persistent link: https://www.econbiz.de/10011528724
Saved in:
21
"It was not that long!" : the effects of the in-store TV screen content and customers emotions on consumer waiting perception
Borges, Adilson
;
Herter, Márcia Maurer
;
Chebat, …
- In:
Journal of retailing and consumer services
22
(
2015
),
pp. 96-106
Persistent link: https://www.econbiz.de/10010468493
Saved in:
22
Pre- and post-purchase stage in impulse buying : the role of mood and satisfaction
Ozer, Leyla
;
Gultekin, Beyza
- In:
Journal of retailing and consumer services
22
(
2015
),
pp. 71-76
Persistent link: https://www.econbiz.de/10010468496
Saved in:
23
The influence of empathy in complaint handling : evidence of gratitudinal and transactional routes to loyalty
Simon, Françoise
- In:
Journal of retailing and consumer services
20
(
2013
)
6
,
pp. 599-608
Persistent link: https://www.econbiz.de/10010128294
Saved in:
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