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E-commerce
39
Electronic Commerce
39
Online retailing
32
Online-Handel
32
Consumer behaviour
19
Konsumentenverhalten
19
Dienstleistungsqualität
17
Service quality
17
Beziehungsmarketing
16
Relationship marketing
16
Customer satisfaction
12
Kundenzufriedenheit
12
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9
Internet marketing
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Online-Marketing
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58
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Akhtar, Nadeem
2
Chen, Ja-shen
2
Dabholkar, Pratibha A.
2
Ha, Hong Youl
2
Huang, Leo
2
Kim, Jung-Hwan
2
Kim, Minjeong
2
Sheng, Xiaojing
2
Siddiqi, Umar Iqbal
2
Ahmed, Sohel
1
Akhtar, Muhammad Nadeem
1
Akhtar, Muhammad Waheed
1
Ali, Moazzam
1
Amirtha, Raman
1
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1
Archer-Brown, Chris
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Barrera, Ramón Barrera
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Behzad Foroughi
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Berenguer Contrí, Gloria
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Bernal, Enrique
1
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The service industries journal
Journal of retailing and consumer services
428
Journal of business research : JBR
289
SpringerLink / Bücher
246
Electronic commerce research
231
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
161
Journal of internet commerce
155
International journal of electronic marketing and retailing : IJEMR
137
Information systems and e-business management : ISeB
135
Information systems research : ISR
134
Management science : journal of the Institute for Operations Research and the Management Sciences
133
International journal of business information systems : IJBIS
123
European journal of operational research : EJOR
122
Journal of electronic commerce research : JECR
118
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
117
NBER working paper series
113
International journal of e-business research : an official publication of the Information Resources Management Association
111
International journal of production economics
111
International journal of electronic commerce : IJEC
109
Electronic commerce research and applications
105
International journal of electronic business
105
Springer eBook Collection
104
Industrial marketing management : the international journal for industrial and high-tech firms
99
Electronic markets : the international journal on networked business
94
Technological forecasting & social change : an international journal
94
International journal of internet marketing and advertising : IJIMA
90
Journal of retailing
88
Premier reference source
87
Journal of management information systems : JMIS
85
Working paper / National Bureau of Economic Research, Inc.
84
NBER Working Paper
79
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
75
Annual series / Foreign Office : pres. to the both Houses of Parliament by command of His Majesty
74
Electronic markets : EM ; the international journal of electronic commerce and business media
74
The international review of retail, distribution and consumer research
74
Transportation research / E : an international journal
74
International journal of retail & distribution management
72
International journal of hospitality management
71
International journal of production research
70
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
69
Cogent business & management
65
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ECONIS (ZBW)
58
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1
Promoting electronic customer-to-customer interaction : evidence from social commerce sites
Zhou, Ying
;
Furuoka, Fumitaka
;
Sameer Kumar
- In:
The service industries journal
44
(
2024
)
11/12
,
pp. 873-899
Persistent link: https://www.econbiz.de/10015050136
Saved in:
2
ChatGPT-powered chatbot as a green evangelist : an innovative path toward sustainable consumerism in e-commerce
Sadiq, Muhammad Waqas
;
Akhtar, Muhammad Waheed
;
Huo, Chunhui
- In:
The service industries journal
44
(
2024
)
3/4
,
pp. 173-217
Persistent link: https://www.econbiz.de/10014551089
Saved in:
3
How the time-scarcity feature of live-streaming e-commerce affects impulsive buying
Hao, Shuaikang
;
Huang, Ling
- In:
The service industries journal
43
(
2023
)
11/12
,
pp. 875-895
Persistent link: https://www.econbiz.de/10014321630
Saved in:
4
A classification scheme for productivity management in e-commerce services
Lira, Elisa Granha
;
Torres Júnior, Noel
;
Santos, …
- In:
The service industries journal
43
(
2023
)
13/14
,
pp. 1010-1033
Persistent link: https://www.econbiz.de/10014338664
Saved in:
5
Customer readiness-customer participation link in e-services
Tuan Nguyen
- In:
The service industries journal
42
(
2022
)
9/10
,
pp. 738-769
Persistent link: https://www.econbiz.de/10013362141
Saved in:
6
Reuse intention of augmented reality apps : recreational consciousness as moderator
Behzad Foroughi
;
Hongsachart, Hathaitip
;
Asadi, Shahla
; …
- In:
The service industries journal
44
(
2024
)
7/8
,
pp. 480-521
Persistent link: https://www.econbiz.de/10014551109
Saved in:
7
Services purchase from the informal economy using digital platforms
Horodnic, Ioana Alexandra
;
Williams, Colin C.
;
Apetrei, …
- In:
The service industries journal
43
(
2023
)
11/12
,
pp. 854-874
Persistent link: https://www.econbiz.de/10014321629
Saved in:
8
Conceptualization and assessment of E-service quality for luxury brands
Kim, Jung-Hwan
;
Kim, Minjeong
- In:
The service industries journal
40
(
2020
)
5/6
,
pp. 436-470
Persistent link: https://www.econbiz.de/10012208579
Saved in:
9
Characteristics and roles of streamers in e-commerce live streaming
Zhang, Shengliang
;
Huang, Chaoying
;
Li, Xiaodong
;
Ren, Ai
- In:
The service industries journal
42
(
2022
)
13/14
,
pp. 1001-1029
Persistent link: https://www.econbiz.de/10013362166
Saved in:
10
Building loyalty through perceived value in online shopping : does family life cycle stage matter?
Amirtha, Raman
;
Sivakumar, V. J.
- In:
The service industries journal
42
(
2022
)
15/16
,
pp. 1151-1189
Persistent link: https://www.econbiz.de/10013466618
Saved in:
11
COVID-19 restrictions and consumers' psychological reactance toward offline shopping freedom restoration
Akhtar, Nadeem
;
Akhtar, Muhammad Nadeem
;
Usman, Muhammad
; …
- In:
The service industries journal
40
(
2020
)
13/14
,
pp. 891-913
Persistent link: https://www.econbiz.de/10012292977
Saved in:
12
The role of conflicting online reviews in consumers' attitude ambivalence
Siddiqi, Umar Iqbal
;
Sun, Jin
;
Akhtar, Nadeem
- In:
The service industries journal
40
(
2020
)
13/14
,
pp. 1003-1030
Persistent link: https://www.econbiz.de/10012292985
Saved in:
13
The shopping list in goal-directed shopping : scale development and validation
Ahmed, Sohel
;
Ding Hooi Ting
- In:
The service industries journal
39
(
2019
)
5/6
,
pp. 319-342
Persistent link: https://www.econbiz.de/10012203302
Saved in:
14
What differentiates Internet shoppers from Internet surfers?
Izquierdo-Yusta, Alicia
;
Pilar Martínez-Ruiz, María
; …
- In:
The service industries journal
34
(
2014
)
6
,
pp. 530-549
Persistent link: https://www.econbiz.de/10010379339
Saved in:
15
Simultaneous measurement of quality in different online services
Barrera, Ramón Barrera
;
Carrión, Gabriel Cepeda
- In:
The service industries journal
34
(
2014
)
2
,
pp. 123-144
Persistent link: https://www.econbiz.de/10010257790
Saved in:
16
A conceptual model of motivations for consumer resale on C2C websites
Chu, Hsunchi
- In:
The service industries journal
33
(
2013
)
15/16
,
pp. 1527-1543
Persistent link: https://www.econbiz.de/10010229413
Saved in:
17
Effects of web site characteristics on customer loyalty in B2B e-commerce : evidence from Taiwan
Hsu, Li-chun
;
Wang, Kai-yu
;
Chih, Wen-hai
- In:
The service industries journal
33
(
2013
)
11
,
pp. 1026-1050
Persistent link: https://www.econbiz.de/10010126458
Saved in:
18
The effect of multi-channel Service quality on mobile customer loyalty in an online-and-mobile retail context
Lin, Hsin-hui
- In:
The service industries journal
32
(
2012
)
11
,
pp. 1865-1882
Persistent link: https://www.econbiz.de/10009582169
Saved in:
19
Relationships between process quality, outcome quality, satisfaction, and behavioural intentions for online travel agencies : evidence from Taiwan
Chen, Ching-fu
;
Kao, Ya-ling
- In:
The service industries journal
30
(
2010
)
11/12
,
pp. 2081-2092
Persistent link: https://www.econbiz.de/10008759953
Saved in:
20
E-service innovation : combining directed and practice-based approaches
Di Guardo, Maria Chiara
;
Cabiddu, Francesca
- In:
The service industries journal
35
(
2015
)
1/2
,
pp. 81-95
Persistent link: https://www.econbiz.de/10010491803
Saved in:
21
Who are the online grocers?
Hui, Tak-kee
;
Wan, David
- In:
The service industries journal
29
(
2009
)
11/12
,
pp. 1479-1489
Persistent link: https://www.econbiz.de/10003927777
Saved in:
22
Key drivers of services website loyalty
Sanz Blas, Silvia
;
Ruiz Mafe, Carla
;
Pérez Perez, Isabel
- In:
The service industries journal
34
(
2014
)
5
,
pp. 455-475
Persistent link: https://www.econbiz.de/10010379358
Saved in:
23
Online service failure and propensity to suspend offline consumption
Piercy, Niall
;
Archer-Brown, Chris
- In:
The service industries journal
34
(
2014
)
8
,
pp. 659-676
Persistent link: https://www.econbiz.de/10010385543
Saved in:
24
Improving customer website involvement through experiential marketing
Shobeiri, Saeed
;
Mazaheri, Ebrahim
;
Laroche, Michel
- In:
The service industries journal
34
(
2014
)
11/12
,
pp. 885-900
Persistent link: https://www.econbiz.de/10010394605
Saved in:
25
Servicescape cues and customer behavior : a systematic literature review and research agenda
Mari, Michela
;
Poggesi, Sara
- In:
The service industries journal
33
(
2013
)
2
,
pp. 171-199
Persistent link: https://www.econbiz.de/10009702913
Saved in:
26
Online relationship avoidance over time
Ha, Hong Youl
;
Lee, Je-won
- In:
The service industries journal
32
(
2012
)
9
,
pp. 1451-1468
Persistent link: https://www.econbiz.de/10009579523
Saved in:
27
Consumer participation in using online recommendation agents : effects on satisfaction, trust, and purchase intentions
Dabholkar, Pratibha A.
;
Sheng, Xiaojing
- In:
The service industries journal
32
(
2012
)
9
,
pp. 1433-1449
Persistent link: https://www.econbiz.de/10009579524
Saved in:
28
Online value creation in small service businesses : the importance of experience valence and personal values
Iniesta-Bonillo, M. Angeles
;
Sánchez-Fernandez, Raquel
; …
- In:
The service industries journal
32
(
2012
)
15
,
pp. 2445-2462
Persistent link: https://www.econbiz.de/10009693515
Saved in:
29
E-corporate social responsibility in small non-profit organisations : the case of Spanish "Non Gorvernment Organisations"
Puentes, Raquel
;
Mozas, Adoración
;
Bernal, Enrique
; …
- In:
The service industries journal
32
(
2012
)
15
,
pp. 2379-2398
Persistent link: https://www.econbiz.de/10009693549
Saved in:
30
An integrated attitude model of self-service technologies : evidence from online stock trading systems brokers
Liu, Shu-fang
;
Huang, Li-shia
;
Chiou, Yu-hsiu
- In:
The service industries journal
32
(
2012
)
11
,
pp. 1823-1835
Persistent link: https://www.econbiz.de/10009582174
Saved in:
31
A study of preferences in a simulated online shopping experiment
Fagerstrøm, Asle
;
Arntzen, Erik
;
Foxall, Gordon R.
- In:
The service industries journal
31
(
2011
)
15/16
,
pp. 2609-2621
Persistent link: https://www.econbiz.de/10009413562
Saved in:
32
A longitudinal study of online non-relationship intentions
Ha, Hong Youl
;
Janda, Swinder
- In:
The service industries journal
31
(
2011
)
3/4
,
pp. 343-354
Persistent link: https://www.econbiz.de/10008937452
Saved in:
33
An examination of the effects of virtual experiential marketing on online customer intentions and loyalty
Luo, Margaret Meiling
;
Chen, Ja-shen
;
Ching, Russel K. H.
; …
- In:
The service industries journal
31
(
2011
)
13/14
,
pp. 2163-2191
Persistent link: https://www.econbiz.de/10009299049
Saved in:
34
On the identification of critical mass in internet-based services subject to network effects
Arroyo-Barrigüete, Jose Luis
;
Ernst, Ricardo
; …
- In:
The service industries journal
30
(
2010
)
5/6
,
pp. 643-654
Persistent link: https://www.econbiz.de/10003992714
Saved in:
35
Measuring user perceived service quality of online auction sites
Liu, Chung-tzer
;
Guo, Yi Maggie
;
Hsieh, Tzong-yin
- In:
The service industries journal
30
(
2010
)
7/8
,
pp. 1177-1197
Persistent link: https://www.econbiz.de/10003996855
Saved in:
36
In search of e-service value : technology-exploitation vs. certainty-seeking online behaviours
Lin, Chien-hsin
- In:
The service industries journal
30
(
2010
)
7/8
,
pp. 1377-1400
Persistent link: https://www.econbiz.de/10003997900
Saved in:
37
Comparison websites : evidence from the service sector
Laffey, Des
- In:
The service industries journal
30
(
2010
)
11/12
,
pp. 1939-1954
Persistent link: https://www.econbiz.de/10008759995
Saved in:
38
Measuring the antecedents of e-loyalty and the effect of switching costs on website
Fuentes-Blasco, Maria
;
Gil Saura, Irene
;
Berenguer …
- In:
The service industries journal
30
(
2010
)
11/12
,
pp. 1837-1852
Persistent link: https://www.econbiz.de/10008760013
Saved in:
39
Unintended consequences in the evolution of affiliate marketing networks : a complexity approach
Mariussen, Anastasia
;
Daniele, Roberto
;
Bowie, David
- In:
The service industries journal
30
(
2010
)
9/10
,
pp. 1707-1722
Persistent link: https://www.econbiz.de/10008661573
Saved in:
40
Using involvement for segmenting the adoption of e-commerce in travel
Moital, Miguel
;
Vaughan, Roger
;
Edwards, Jonathan
- In:
The service industries journal
29
(
2009
)
5/6
,
pp. 723-739
Persistent link: https://www.econbiz.de/10003880570
Saved in:
41
Multi-channel store image and the effects on purchase intention
Chen, Ja-shen
;
Ching, Russell K. H.
;
Tsou, Hung Tai
- In:
The service industries journal
29
(
2009
)
9/10
,
pp. 1215-1203
Persistent link: https://www.econbiz.de/10003914861
Saved in:
42
Demographics, psychographics, price searching and recall in retail shopping
Tsai, Dungchun
;
Lee, Hsiao-ching
- In:
The service industries journal
29
(
2009
)
9/10
,
pp. 1243-1259
Persistent link: https://www.econbiz.de/10003914869
Saved in:
43
E-service quality and Web 2.0 : expanding quality models to include customer participation and inter-customer support
Sigala, Marianna
- In:
The service industries journal
29
(
2009
)
9/10
,
pp. 1341-1358
Persistent link: https://www.econbiz.de/10003914911
Saved in:
44
The effects of relational bonds on online customer satisfaction
Chen, Yi-ling
;
Chiu, Hung-chang
- In:
The service industries journal
29
(
2009
)
11/12
,
pp. 1581-1595
Persistent link: https://www.econbiz.de/10003928539
Saved in:
45
Price dispersion of online air tickets for short distance international routes
Lin, Pei-chun
;
Chen, Chen-cheng
;
Song, Mei-hui
- In:
The service industries journal
29
(
2009
)
11/12
,
pp. 1597-1613
Persistent link: https://www.econbiz.de/10003928543
Saved in:
46
E-service quality : an internatial, multichannel and pure service perspective
Barrutia, José M.
;
Charterina, Jon
;
Gilsanz, Ainhize
- In:
The service industries journal
29
(
2009
)
11/12
,
pp. 1707-1721
Persistent link: https://www.econbiz.de/10003928663
Saved in:
47
Users' perceptions of the free , virtual-only service experience
Yilmazsoy, Baris
;
Saad, Mohammed
;
Cicmil, Svetlana
- In:
The service industries journal
29
(
2009
)
7/8
,
pp. 1007-1019
Persistent link: https://www.econbiz.de/10003990462
Saved in:
48
Implementing e-business through eListening in Spanish information technology industry
Cegarra-Navarro, Juan G.
;
Sánchez-Polo, Maria Teresa
- In:
The service industries journal
29
(
2009
)
7/8
,
pp. 1135-1149
Persistent link: https://www.econbiz.de/10003990506
Saved in:
49
Bed and breakfast industry adopting e-commerce strategies in e-service
Huang, Leo
- In:
The service industries journal
28
(
2008
)
5/6
,
pp. 633-648
Persistent link: https://www.econbiz.de/10003775763
Saved in:
50
Does online relationship marketing enhance customer retention and cross-buying?
Liang, Chiung-ju
;
Chen, Hui-ju
;
Wang, Wen-hung
- In:
The service industries journal
28
(
2008
)
5/6
,
pp. 769-787
Persistent link: https://www.econbiz.de/10003775776
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