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Airline
38
Fluggesellschaft
38
Consumer behaviour
18
Dienstleistungsqualität
18
Konsumentenverhalten
18
Service quality
18
Air transport
16
Luftverkehr
16
Beziehungsmarketing
14
Customer satisfaction
14
Kundenzufriedenheit
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Relationship marketing
14
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airlines
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airline industry
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Han, Heesup
9
Hyun, Sunghyup Sean
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Kim, Insin
3
Kim, Wansoo
3
Chua, Bee-Lia
2
Guillet, Basak Denizci
2
Law, Chun Hung Roberts
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Law, Rob
2
Lee, Kai-Sean
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Lee, Sanghyeop
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Leung, Rosanna
2
Nikbin, Davoud
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Abdul Hafaz Ngah
1
Au, Norman
1
Bartlett, Albert
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Bauernfeind, Ulrike
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Castellanos, Cassandra
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1
Chen, Annie Huiling
1
Cheng, T. C. E.
1
Choe, Yunseok
1
Choi, H. S. Chris
1
Choi, Sooyoung
1
Chong, Sookyup
1
Coulter, Keith S.
1
Curras-Perez, Rafael
1
Dickinger, Astrid
1
Fong, Davis Ka Chio
1
Fong, Lawrence Hoc Nang
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Hackley, Christopher E.
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Ho, Grace K. S.
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Huey Chern Boo
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Hwang, Jinsoo
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Karatepe, Osman M.
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Journal of travel and tourism marketing
Journal of air transport management
590
Journal of revenue and pricing management
161
Transportation research / E : an international journal
106
Transportation science : a journal of the Institute for Operations Research and the Management Sciences
44
Tourism management : research, policies, practice
38
Economics of transportation : the official journal of the International Transportation Economics Association
36
European journal of operational research : EJOR
31
International journal of industrial organization
31
Computers & operations research : and their applications to problems of world concern ; an international journal
25
Research in transportation economics
24
Review of industrial organization : RIO
24
Discussion paper / Tinbergen Institute
23
NBER working paper series
23
Tourism economics : the business and finance of tourism and recreation
21
International journal of transport economics : IJTE
20
Journal of transport economics & policy : JTEP
20
Working paper / National Bureau of Economic Research, Inc.
20
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
19
Journal of transport economics and policy
18
NBER Working Paper
18
The Avmark aviation economist
17
International journal of revenue management : IJRM
16
Management science : journal of the Institute for Operations Research and the Management Sciences
15
CESifo working papers
14
SpringerLink / Bücher
14
Omega : the international journal of management science
13
Advances in airline economics : competition policy and antitrust
12
Air transport liberalization : a critical assessment
12
International journal of production economics
12
ZEW discussion papers
12
Applied economics letters
11
Corporate Governance, Sustainability, and Information Systems in the Aviation Sector, Volume I
11
Journal of retailing and consumer services
11
The international journal of human resource management
11
Advances in airline economics
10
Darden Case
10
Internationales Verkehrswesen
10
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Managerial and decision economics : MDE ; the international journal of research and progress in management economics
10
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ECONIS (ZBW)
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1
Airline and hotel loyalty programme diversity and choice : effects of personality, cultural, and socio-demographic factors
Su, Yu
;
Lee, Craig
;
Lovelock, Brent
- In:
Journal of travel and tourism marketing
40
(
2023
)
8
,
pp. 653-677
Persistent link: https://www.econbiz.de/10014447621
Saved in:
2
Self-check-in kiosk quality and airline non-contact service maximization : how to win air traveler satisfaction and loyalty in the post-pandemic world?
Moon, Hyoungeun
;
Lho, Heejung Linda
;
Han, Heesup
- In:
Journal of travel and tourism marketing
38
(
2021
)
4
,
pp. 383-398
Persistent link: https://www.econbiz.de/10012549656
Saved in:
3
The extended self-identify- based electric product adoption model and airline business strategy : a new theoretical framework for green technology products
Han, Heesup
;
Lee, Kai-Sean
;
Radic, Aleksandar
;
Abdul …
- In:
Journal of travel and tourism marketing
38
(
2021
)
3
,
pp. 247-262
Persistent link: https://www.econbiz.de/10012514040
Saved in:
4
Causal-predictive model of customer lifetime/influence value : mediating roles of memorable experiences and customer engagement in hotels and airlines
Noppadol Manosuthi
;
Lee, Jin-soo
;
Han, Heesup
- In:
Journal of travel and tourism marketing
38
(
2021
)
5
,
pp. 461-477
Persistent link: https://www.econbiz.de/10012607328
Saved in:
5
Opportunities in transit tourism : a case study of Hong Kong as a transit destination
Poon, Priscilla C. M.
;
Ho, Grace K. S.
- In:
Journal of travel and tourism marketing
38
(
2021
)
1
,
pp. 31-43
Persistent link: https://www.econbiz.de/10012440358
Saved in:
6
The impact of language proficiency on airline service satisfaction
Messner, Wolfgang
- In:
Journal of travel and tourism marketing
37
(
2020
)
2
,
pp. 169-184
Persistent link: https://www.econbiz.de/10012289314
Saved in:
7
Modeling the role of luxury air-travelers' self-enhancement
Choi, Sooyoung
;
Kim, Joonhyeong Joseph
;
Choe, Yunseok
; …
- In:
Journal of travel and tourism marketing
37
(
2020
)
2
,
pp. 200-216
Persistent link: https://www.econbiz.de/10012289322
Saved in:
8
Image congruity as a tool for traveler retention : a comparative analysis on South Korean full-service and low-cost airlines
Han, Heesup
;
Koo, Bonhak
;
Hyun, Sunghyup Sean
- In:
Journal of travel and tourism marketing
37
(
2020
)
3
,
pp. 347-360
Persistent link: https://www.econbiz.de/10012289336
Saved in:
9
Contribution of airline F&B to passenger loyalty enhancement in the full-service airline industry
Han, Heesup
;
Lee, Kai-Sean
;
Chua, Bee-Lia
;
Lee, Sanghyeop
- In:
Journal of travel and tourism marketing
37
(
2020
)
3
,
pp. 380-395
Persistent link: https://www.econbiz.de/10012289340
Saved in:
10
Review of studies on airline website evaluation
Chong, Sookyup
;
Law, Chun Hung Roberts
- In:
Journal of travel and tourism marketing
36
(
2019
)
1
,
pp. 60-75
Persistent link: https://www.econbiz.de/10012179364
Saved in:
11
Environmental corporate social responsibility and the strategy to boost the airline's image and customer loyalty intentions
Han, Heesup
;
Yu, Jongsik
;
Kim, Wansoo
- In:
Journal of travel and tourism marketing
36
(
2019
)
3
,
pp. 371-383
Persistent link: https://www.econbiz.de/10012179410
Saved in:
12
Customer attributions of service failure and its impact on commitment in the airline industry : an emerging market perspective
Matikiti, Rosemary
;
Roberts-Lombard, Mornay
; …
- In:
Journal of travel and tourism marketing
36
(
2019
)
4
,
pp. 403-414
Persistent link: https://www.econbiz.de/10012179413
Saved in:
13
Product performance and its role in airline image generation and customer retention processes : gender difference
Han, Heesup
;
Shim, Changsup
;
Lee, Won Seok
;
Kim, Wansoo
- In:
Journal of travel and tourism marketing
36
(
2019
)
4
,
pp. 536-548
Persistent link: https://www.econbiz.de/10012179435
Saved in:
14
Will you fly with this airline in the future? : an empirical study of airline avoidance after accidents
Yang, Lin
;
Tjiptono, Fandy
;
Poon, Wai Ching
- In:
Journal of travel and tourism marketing
35
(
2018
)
9
,
pp. 1145-1159
Persistent link: https://www.econbiz.de/10011942051
Saved in:
15
Why passengers' geo-demographic characteristics matter to airport marketing
Leung, Abraham
;
Yen, Barbara T. H.
;
Lohmann, Guilherme
- In:
Journal of travel and tourism marketing
34
(
2017
)
4/6
,
pp. 833-850
Persistent link: https://www.econbiz.de/10011729297
Saved in:
16
First-class airline travelers’ tendency to seek uniqueness : how does it influence their purchase of expensive tickets?
Hwang, Jinsoo
;
Hyun, Sunghyup Sean
- In:
Journal of travel and tourism marketing
34
(
2017
)
7
,
pp. 935-947
Persistent link: https://www.econbiz.de/10011757742
Saved in:
17
First-class in-flight services and advertising effectiveness : antecedents of customer-centric innovativeness and brand loyalty in the United States (US) airline industry
Kim, Seontaik
;
Kim, Insin
;
Hyun, Sunghyup Sean
- In:
Journal of travel and tourism marketing
33
(
2016
)
1/3
,
pp. 118-140
Persistent link: https://www.econbiz.de/10011484678
Saved in:
18
Antecedents and consequences of consumer commitment in traditional and low-cost airlines
Curras-Perez, Rafael
;
Sánchez, Isabel
- In:
Journal of travel and tourism marketing
33
(
2016
)
4/6
,
pp. 899-911
Persistent link: https://www.econbiz.de/10011517496
Saved in:
19
The effect of psychological climate on job outcomes : evidence from the airline industry
Karatepe, Osman M.
- In:
Journal of travel and tourism marketing
33
(
2016
)
7/9
,
pp. 1162-1180
Persistent link: https://www.econbiz.de/10011627484
Saved in:
20
A formative approach to modeling residents' perceived impacts of casino development
Fong, Lawrence Hoc Nang
;
Fong, Davis Ka Chio
;
Law, Chun …
- In:
Journal of travel and tourism marketing
33
(
2016
)
7/9
,
pp. 1181-1194
Persistent link: https://www.econbiz.de/10011627487
Saved in:
21
Understanding airline travelers' perceptions of well-being : the role of cognition, emotion, and sensory experiences in airline lounges
Kim, Hyeon-Cheol
;
Chua, Bee-Lia
;
Lee, Sanghyeop
;
Huey …
- In:
Journal of travel and tourism marketing
33
(
2016
)
7/9
,
pp. 1213-1234
Persistent link: https://www.econbiz.de/10011627491
Saved in:
22
Investigating the effectiveness of repositioning strategies : the customers' perspective
Zhang, Chrystal
;
Lin, Yi Hsin
;
Newman, David G.
- In:
Journal of travel and tourism marketing
33
(
2016
)
7/9
,
pp. 1235-1250
Persistent link: https://www.econbiz.de/10011627492
Saved in:
23
Understanding the benefit of purchasing ancillary air travel services via mobile phones
Morosan, Cristian
- In:
Journal of travel and tourism marketing
32
(
2015
)
3/4
,
pp. 227-240
Persistent link: https://www.econbiz.de/10011312580
Saved in:
24
The role of airline travelers' pre-recovery emotions during the service recovery process
Nikbin, Davoud
;
Iranmanesh, Mohammad
;
Hyun, Sunghyup Sean
; …
- In:
Journal of travel and tourism marketing
32
(
2015
)
5/6
,
pp. 677-691
Persistent link: https://www.econbiz.de/10011386973
Saved in:
25
Effects of stability and controllability attribution on service recovery evaluation in the context of the airline industry
Nikbin, Davoud
;
Marimuthu, Malliga
;
Hyun, Sunghyup Sean
; …
- In:
Journal of travel and tourism marketing
31
(
2014
)
7/8
,
pp. 817-834
Persistent link: https://www.econbiz.de/10010469250
Saved in:
26
In-flight service performance and passenger loyalty : a cross-national (China/Korea) study of travelers using low-cost carriers
Han, Heesup
;
Hyun, Sunghyup Sean
;
Kim, Wansoo
- In:
Journal of travel and tourism marketing
31
(
2014
)
5/6
,
pp. 589-609
Persistent link: https://www.econbiz.de/10010405093
Saved in:
27
Self-service technology versus traditional service : examining cognitive factors In the purchase of the airline ticket
López-Bonilla, Jesús Manuel
;
López Bonilla, Luis Miguel
- In:
Journal of travel and tourism marketing
30
(
2013
)
5/6
,
pp. 497-508
Persistent link: https://www.econbiz.de/10010199555
Saved in:
28
Influence of advertising on brand personality in the airline sector : the case of Spain
Cervera-Taulet, Amparo
;
Schlesinger, Ma. Walesska
; …
- In:
Journal of travel and tourism marketing
30
(
2013
)
5/6
,
pp. 445-454
Persistent link: https://www.econbiz.de/10010199567
Saved in:
29
The formation of employee satisfaction with airline information systems
Au, Norman
;
Cheng, T. C. E.
- In:
Journal of travel and tourism marketing
29
(
2012
)
3/4
,
pp. 335-351
Persistent link: https://www.econbiz.de/10009571559
Saved in:
30
The effect of technology readiness on customers' attitudes toward self-service technology and its adoption : the empirical study of U. S. airline self-service check-in kiosks
Lee, Woojin
;
Castellanos, Cassandra
;
Choi, H. S. Chris
- In:
Journal of travel and tourism marketing
29
(
2012
)
7/8
,
pp. 731-743
Persistent link: https://www.econbiz.de/10009711005
Saved in:
31
Temporal changes of airfares toward fixed departure date
Law, Rob
;
Leung, Rosanna
;
Guillet, Basak Denizci
;
Lee, …
- In:
Journal of travel and tourism marketing
28
(
2011
)
5/6
,
pp. 615-628
Persistent link: https://www.econbiz.de/10009374107
Saved in:
32
The effects of the image differentiated positioning strategy on airlines consumer behavior : an application of the schema theory
Park, Yumi
;
Qu, Hailin
;
Lee, Hyangjung
- In:
Journal of travel and tourism marketing
28
(
2011
)
5/6
,
pp. 498-523
Persistent link: https://www.econbiz.de/10009374125
Saved in:
33
An analysis of the lowest fares and shortest durations for air-tickets on travel agency websites
Law, Rob
;
Guillet, Basak Denizci
;
Leung, Rosanna
- In:
Journal of travel and tourism marketing
27
(
2010
)
6
,
pp. 635-644
Persistent link: https://www.econbiz.de/10008737053
Saved in:
34
Service failure and recovery in a strategic airline alliance context : interplay of locus of service failure and social identity
Weber, Karin
;
Sparks, Beverley
- In:
Journal of travel and tourism marketing
27
(
2010
)
6
,
pp. 547-564
Persistent link: https://www.econbiz.de/10008737059
Saved in:
35
Enough is enough! : or is it? ; factors that impact switching intentions in extended travel service transactions
Coulter, Keith S.
- In:
Journal of travel and tourism marketing
26
(
2009
)
2
,
pp. 144-155
Persistent link: https://www.econbiz.de/10003863488
Saved in:
36
An analysis of corporate e-mail communication as part of airlines' service recovery strategy
Dickinger, Astrid
;
Bauernfeind, Ulrike
- In:
Journal of travel and tourism marketing
26
(
2009
)
2
,
pp. 156-168
Persistent link: https://www.econbiz.de/10003863493
Saved in:
37
An examination of explanation typology on perceived informational fairness in the context of air travel
Wang, Chen-ya
;
Mattila, Anna S.
;
Bartlett, Albert
- In:
Journal of travel and tourism marketing
26
(
2009
)
8
,
pp. 795-805
Persistent link: https://www.econbiz.de/10003952666
Saved in:
38
Evaluating service marketing in airline industry and its influence on student passengers' purchasing behavior using Taipei-London route as an example
Chen, Annie Huiling
;
Peng, Norman
;
Hackley, Christopher E.
- In:
Journal of travel and tourism marketing
25
(
2008
)
2
,
pp. 149-160
Persistent link: https://www.econbiz.de/10003786457
Saved in:
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