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Neue Aspekte des Dienstleistungsmarketing : Konzepte für Forschung und Praxis ; [aus den Beiträgen zum 7. Workshop Dienstleistungsmarketing in Bayreuth ... 1999]
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ECONIS (ZBW)
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1
Can nudges increase take-up of the EITC? : evidence from multiple field experiments
Linos, Elizabeth
;
Prohofsky, Allen
;
Ramesh, Aparna
; …
- In:
American economic journal
14
(
2022
)
4
,
pp. 432-452
Persistent link: https://www.econbiz.de/10014228252
Saved in:
2
Using a digital services capability model to assess readiness for the digital consumer
Wulf, Jochen
;
Mettler, Tobias
;
Brenner, Walter
- In:
MIS quarterly executive
16
(
2017
)
3
,
pp. 171-195
Persistent link: https://www.econbiz.de/10011759067
Saved in:
3
Consumer search and automobile dealer colocation
Murry, Charles
;
Zhou, Yiyi
- In:
Management science : journal of the Institute for …
66
(
2020
)
5
,
pp. 1909-1934
Persistent link: https://www.econbiz.de/10012234735
Saved in:
4
Adverse selection in the used-car market : evidence from purchase and repair patterns in the Consumer Expenditure Survey
Peterson, Jonathan R.
;
Schneider, Henry S.
- In:
The Rand journal of economics
45
(
2014
)
1
,
pp. 140-154
Persistent link: https://www.econbiz.de/10010394408
Saved in:
5
Strategic exclusion of the highest-valued bidders in wholesale automobile auctions
Hammond, Robert G.
;
Morrill, Thayer
- In:
Economic inquiry : journal of the Western Economic …
52
(
2014
)
3
,
pp. 1219-1230
Persistent link: https://www.econbiz.de/10010468836
Saved in:
6
Nowcasting with Google trends in an emerging market
Carrère-Swallow, Yan
;
Labbé, Felipe
- In:
Journal of forecasting
32
(
2013
)
4
,
pp. 289-298
Persistent link: https://www.econbiz.de/10009775504
Saved in:
7
Segmenting for complexity : persuading people to buy what they don't understand
Taylor-West, Paul
;
Saker, Jim
;
Champion, Donna
- In:
Journal of strategic marketing
21
(
2013
)
4
,
pp. 332-346
Persistent link: https://www.econbiz.de/10009776272
Saved in:
8
Social persuasion : targeting social identities through social influencers
Langner, Sascha
;
Hennigs, Nadine
;
Wiedmann, Klaus-Peter
- In:
The journal of consumer marketing
30
(
2013
)
1
,
pp. 31-49
Persistent link: https://www.econbiz.de/10009722351
Saved in:
9
Getting better or getting worse? : consumer repsonses to decreasing, constant, and ascending multi-dimensional price profiles
Peine, Klaus
;
Wentzel, Daniel
;
Herrmann, Andreas
- In:
Review of managerial science
6
(
2012
)
1
,
pp. 81-101
Persistent link: https://www.econbiz.de/10009426189
Saved in:
10
You do the service but they take the order
Chiou, Jyh-shen
;
Wu, Lei-yu
;
Chou, Szu-yu
- In:
Journal of business research : JBR
65
(
2012
)
7
,
pp. 883-889
Persistent link: https://www.econbiz.de/10009562263
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11
Consumer choice and use of multiple information sources for automobile purchases
Kim, Jung Seek
;
Ratchford, Brian Thomas
- In:
International journal of electronic commerce : IJEC
16
(
2011/12
)
3
,
pp. 7-39
Persistent link: https://www.econbiz.de/10009544478
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12
Effects of perceived organisational support and Guanxi on salesperson performance : the mediation of customer need knowledge
Wang, Guocai
;
Liu, Dong
;
Wang, Xifeng
- In:
Frontiers of business research in China : selected …
5
(
2011
)
3
,
pp. 422-435
Persistent link: https://www.econbiz.de/10009301363
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13
Understanding the effects of post-service experience surveys on delay and acceleration of customer purchasing behavior : evidence from the automotive services industry
Dholakia, Utpal M.
;
Singh, Siddharth S.
;
Westbrook, …
- In:
Journal of service research : JSR
13
(
2010
)
4
,
pp. 362-378
Persistent link: https://www.econbiz.de/10008736079
Saved in:
14
Do satisfied customers always buy more? : the roles of satiation and habituation in customer repurchase
Voss, Glenn B.
;
Godfrey, Andrea
;
Seiders, Kathleen
- In:
MSI reports : working paper series
(
2010
)
1
,
pp. 61-107
Persistent link: https://www.econbiz.de/10008992312
Saved in:
15
Consumer perceptions of service innovativeness and personal control
Zolfagharian, Mohammad Ali
;
Paswan, Audhesh
- In:
Services marketing quarterly
31
(
2010
)
1
,
pp. 89-105
Persistent link: https://www.econbiz.de/10003953055
Saved in:
16
How complementarity and substitution alter the customer satisfaction-repurchase link
Voss, Glenn B.
;
Godfrey, Andrea
;
Seiders, Kathleen
- In:
Journal of marketing
74
(
2010
)
6
,
pp. 111-127
Persistent link: https://www.econbiz.de/10008702735
Saved in:
17
Gender roles and family decision making : a study of Indian automobile purchases
Srivastava, R. K.
;
Anderson, Beverlee B.
- In:
International journal of services, economics and management
2
(
2010
)
2
,
pp. 109-120
Persistent link: https://www.econbiz.de/10003971732
Saved in:
18
Ein Mixed-Method-Ansatz zur Zufriedenheitsmessung : dargestellt am Beispiel des Automobilkaufs
Gelbrich, Katja
;
Wünschmann, Stefan
;
Leuteritz, Anja
- In:
Qualitative Marktforschung : Konzepte - Methoden - Analysen
,
(pp. 903-927)
.
2009
Persistent link: https://www.econbiz.de/10003827463
Saved in:
19
The use of integrated method of the Fishbein's attitude model and customer-oriented requirements to improve e-customer behavior and attitue (case study : automobile vending system...
Sanayei, Ali
;
Shafeai, Reza
- In:
Journal of international marketing and marketing research
34
(
2009
)
3
,
pp. 115-128
Persistent link: https://www.econbiz.de/10003887282
Saved in:
20
Alternative measures of price perceptions : implications for service evaluation models
Nejad, Mohammad G.
;
Evans, Robert D. <Jr.>
;
Babakus, Emin
- In:
Services marketing quarterly
30
(
2009
)
4
,
pp. 397-417
Persistent link: https://www.econbiz.de/10003900873
Saved in:
21
Long-term manufacturer-distributor relationships
Nariu, Tatsuhiko
;
Torii, Akio
- In:
The Japanese economy : translations and studies
35
(
2008
)
2
,
pp. 87-117
Persistent link: https://www.econbiz.de/10003815892
Saved in:
22
Can trade-ins hurt you? : exploring the effect of a trade-in on consumers ́willingness to pay for a new product
Zhu, Rui Juliet
;
Chen, Xinlei
;
Dasgupta, Srabana
- In:
Journal of marketing research : JMR
45
(
2008
)
2
,
pp. 159-170
Persistent link: https://www.econbiz.de/10003707177
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23
Exploring the relationship of perceived automotive salesperson attributes, customer satisfaction and intentions to automotive service department patronage : the moderating role of...
Darley, William K.
;
Luethge, Denise J.
;
Thatte, Ashish
- In:
Journal of retailing and consumer services
15
(
2008
)
6
,
pp. 469-479
Persistent link: https://www.econbiz.de/10003750764
Saved in:
24
Dem Traumfahrzeug der Kunden auf der Spur
Cechini, Jekaterina
;
Duda, Sabrina
;
Schießl, Michael
- In:
Planung & Analyse : Zeitschrift für Marktforschung und …
35
(
2007
)
3
,
pp. 22-25
Persistent link: https://www.econbiz.de/10003512614
Saved in:
25
Ein Mixed-Method-Ansatz zur Zufriedenheitsmessung : dargestellt am Beispiel des Automobilkaufs
Gelbrich, Katja
;
Wünschmann, Stefan
;
Leuteritz, Anja
- In:
Qualitative Marktforschung : Konzepte - Methoden - Analysen
,
(pp. 903-927)
.
2007
Persistent link: https://www.econbiz.de/10003485684
Saved in:
26
To lease or to buy? : a structural model of a consumer's vehicle and contract choice decisions
Dasgupta, Srabana
;
Siddarth, S.
;
Silva-Risso, Jorge M.
- In:
Journal of marketing research : JMR
44
(
2007
)
3
,
pp. 490-502
Persistent link: https://www.econbiz.de/10003547876
Saved in:
27
Dimensionen der Markeneinstellung und ihre Wirkung auf die Kaufabsicht
Kressmann, Frank
;
Herrmann, Andreas
;
Huber, Frank
; …
- In:
Die Betriebswirtschaft : DBW
63
(
2003
)
4
,
pp. 401-418
Persistent link: https://www.econbiz.de/10001779185
Saved in:
28
How do consumers motivate experts? : Reputational incentives in an auto repair market
Hubbard, Thomas N.
- In:
The journal of law & economics
45
(
2002
)
2,1
,
pp. 437-468
Persistent link: https://www.econbiz.de/10001724652
Saved in:
29
Customer-Lifetime-Value als Instrument des Kundencontrolling im Automobilhandel
Ermschel, Ulrich
- In:
Die Rolle des Staates in der Ökonomie : …
,
(pp. 159-184)
.
2002
Persistent link: https://www.econbiz.de/10001742523
Saved in:
30
Return on Customer Satisfaction : wie rentabel sind Maßnahmen zur Steigerung der Zufriedenheit?
Fischer, Marc
;
Herrmann, Andreas
;
Huber, Frank
- In:
Journal of business economics : JBE
71
(
2001
)
10
,
pp. 1161-1190
Persistent link: https://www.econbiz.de/10001614204
Saved in:
31
Haben zufriedene Händler auch zufriedenere Kunden? - Eine intensitätsmäßige und qualitative Betrachtung am Beispiel der Automobilwirtschaft
Decker, Alexander
- In:
Neue Aspekte des Dienstleistungsmarketing : Konzepte …
,
(pp. 243-273)
.
2000
Persistent link: https://www.econbiz.de/10001562822
Saved in:
32
Beschwerdemanagement für Dienstleistungsunternehmen - Beispiel des Kfz-Handels
Hansen, Ursula
;
Jeschke, Kurt
- In:
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
,
(pp. 433-459)
.
2000
Persistent link: https://www.econbiz.de/10001472038
Saved in:
33
Electronic Commerce für neue PKW
Freter, Hermann
;
Dreier, Henrik
- In:
Handelsforschung
14
(
2000
),
pp. 343-364
Persistent link: https://www.econbiz.de/10001473030
Saved in:
34
Die optimale Gestaltung eines Händlernetzes im Automobilbereich
Haase, Knut
;
Lange, Kerstin
;
Missong, Martin
- In:
Operations research proceedings 1999 : selected papers …
,
(pp. 503-508)
.
2000
Persistent link: https://www.econbiz.de/10001481411
Saved in:
35
Stärkt Customer Care die Kundenzufriedenheit?: Eine kausalanalytische Untersuchung aus Kundensicht
Bliemel, Friedhelm
;
Eggert, Andreas
- In:
Kundenbeziehungen im Dienstleistungsbereich
,
(pp. 197-211)
.
2000
Persistent link: https://www.econbiz.de/10001497367
Saved in:
36
The sequential incident technique for innovations (SITI) : a tool for generating improvements and ideas in service processes
Decker, Alexander
;
Meißner, Harald
- In:
Service quality and management
,
(pp. 187-226)
.
1999
Persistent link: https://www.econbiz.de/10001407691
Saved in:
37
Adverse selection in durable goods markets
Hendel, Igal
;
Lizzeri, Alessandro
- In:
The American economic review
89
(
1999
)
5
,
pp. 1097-1115
Persistent link: https://www.econbiz.de/10001439148
Saved in:
38
Probleme der Konzeptualisierung und Umsetzung eines Reengineering von Verkauf und Kundendienst im Kraftfahrzeughandel
Hammann, Peter
- In:
Marktorientierte Unternehmensführung : Reflexionen - …
,
(pp. 403-421)
.
1997
Persistent link: https://www.econbiz.de/10001296699
Saved in:
39
Associations in the informal sector: some examples from Nigeria
Wauschkuhn, Markus
- In:
Regional perspectives on labour and employment
,
(pp. 335-351)
.
1997
Persistent link: https://www.econbiz.de/10001436700
Saved in:
40
De l'utilisation des enseignements de l'approche évolutionnaire dans l'analyse des activités de services : le cas de la distribution automobile en Europe
Jullien, Bruno
- In:
L'empirique en économie industrielle : [recueil des …
,
(pp. 207-216)
.
1996
Persistent link: https://www.econbiz.de/10001321476
Saved in:
41
Usefulness of economics in explaining consumer complaints
Kolodinsky, Jane
- In:
Journal of consumer affairs : official publication of …
29
(
1995
)
1
,
pp. 29-54
Persistent link: https://www.econbiz.de/10001181883
Saved in:
42
New car warranty repair : theory and evidence
Gill, H. L.
- In:
Southern economic journal
55
(
1989
)
3
,
pp. 662-678
Persistent link: https://www.econbiz.de/10001061872
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