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language:"eng"
~subject:"Dienstleistungsqualität"
~isPartOf:"International journal of electronic customer relationship management : IJECRM"
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Dienstleistungsqualität
Beziehungsmarketing
140
Relationship marketing
140
E-commerce
38
Electronic Commerce
38
Consumer behaviour
32
Konsumentenverhalten
32
Customer satisfaction
30
Kundenzufriedenheit
30
customer relationship management
23
Service quality
18
CRM
17
Data Mining
13
Data mining
13
Online retailing
13
Online-Handel
13
Social Web
13
Social web
13
Bank
12
Knowledge management
10
Marketing management
10
Marketingmanagement
10
Wissensmanagement
10
Confidence
9
Vertrauen
9
Erfolgsfaktor
8
Firm performance
8
Mobile communications
8
Mobilkommunikation
8
Success factor
8
Unternehmenserfolg
8
customer satisfaction
8
Customer value
7
Iran
7
Kundenwert
7
India
6
Indien
6
Internet marketing
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Jordan
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Jordanien
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Agrawal, Shiv Ratan
1
Ahmed, Waqar
1
Al-Hawari, Mohd Ahmad
1
Al-Wugayan, Adel A. A.
1
Al-nassar, Bilal Ali Yaseen
1
Arsalan Najmi
1
Bellamkonda, Raja Shekhar
1
Bhardwaj, Renu
1
Chang, Younghoon
1
Chen, Chien-Chih
1
Chen, Chien-Chou
1
Chen, Tser-yieth
1
Chepur, Jyothi
1
Chiranjeevi, H. S.
1
Chou, Yu-Ting
1
Claver, Jimbo H.
1
Diwakaruni, Syam S.
1
Gupta, Ashish
1
Hamidy, Hamidullah
1
Hung, Jia-Yi
1
Hung, Li-Mei
1
Joukar, A.
1
Kelly, Petranka
1
Kim, Yaeeun
1
Kumar, Satinder
1
Kumari, Parveen
1
Lan, Yu-Li
1
Lawlor, Jennifer
1
Mulvey, Michael
1
Park, Myeong-cheol
1
Sahu, G. P.
1
Seify, M.
1
Shenoy, Manjula K.
1
Siew Fan Wong
1
Sohn, Changsoo
1
Song, Jae H.
1
Soni, Pavleen
1
Walker, Dale
1
Yao, Cheng-Wen
1
Zaneian, Z.
1
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International journal of electronic customer relationship management : IJECRM
Journal of retailing and consumer services
180
International journal of hospitality management
116
Journal of business research : JBR
103
The journal of services marketing
96
The service industries journal
74
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Journal of hospitality marketing & management
54
Services marketing quarterly
50
Journal of service research : JSR
47
International journal of contemporary hospitality management
46
Journal of travel and tourism marketing
43
Service business
42
Journal of service management
37
Cogent business & management
29
The TQM journal : the international review of organizational improvement
29
Tourism management : research, policies, practice
29
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
27
Journal of service research
26
Journal of strategic marketing
26
Industrial marketing management : the international journal for industrial and high-tech firms
25
The international journal of bank marketing : IJBM
25
International journal of quality and service sciences
23
Asia Pacific journal of marketing and logistics
22
Journal of the Academy of Marketing Science
22
International journal of services and operations management
21
Journal of air transport management
21
Managing service quality : MSQ ; an international journal
21
Marketing intelligence & planning
20
Total quality management & business excellence
20
International journal of services, economics and management
19
International journal of productivity and quality management : IJPQM
18
Psychology & marketing
18
International journal of quality & reliability management
17
Journal of marketing
16
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
16
Journal of service theory and practice : JSTP
16
European journal of marketing : EJM
15
Journal of Asian finance, economics and business : JAFEB
15
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
15
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1
Determinants of customer satisfaction in Kabul : evidence from the restaurant industry
Hamidy, Hamidullah
;
Walker, Dale
;
Claver, Jimbo H.
- In:
International journal of electronic customer …
13
(
2022
)
3
,
pp. 203-247
Persistent link: https://www.econbiz.de/10014309477
Saved in:
2
The role of customer experience in the formation of customer engagement in the retail banking industry : mediation and moderation analysis
Chepur, Jyothi
;
Bellamkonda, Raja Shekhar
- In:
International journal of electronic customer …
13
(
2022
)
4
,
pp. 357-387
Persistent link: https://www.econbiz.de/10014309491
Saved in:
3
Transparency in SERVQUAL model to deal with information-enabled customers
Agrawal, Shiv Ratan
- In:
International journal of electronic customer …
13
(
2021
)
2
,
pp. 117-145
Persistent link: https://www.econbiz.de/10012939796
Saved in:
4
The impact of e-service quality and ease of use of e-customer relationship management : a study of mobile phone services in Jordan
Al-nassar, Bilal Ali Yaseen
- In:
International journal of electronic customer …
13
(
2021
)
2
,
pp. 146-165
Persistent link: https://www.econbiz.de/10012939797
Saved in:
5
Do customer equity drivers affect customer relationship quality and customer relational outcomes in banking?
Al-Wugayan, Adel A. A.
- In:
International journal of electronic customer …
13
(
2021
)
1
,
pp. 1-29
Persistent link: https://www.econbiz.de/10012598021
Saved in:
6
Future research direction for customer satisfaction in relation to complaint handling and service recovery in e-commerce
Kumari, Parveen
;
Kumar, Satinder
- In:
International journal of electronic customer …
12
(
2020
)
3
,
pp. 191-204
Persistent link: https://www.econbiz.de/10012509217
Saved in:
7
Examining the dynamics of customer adoption of retail loyalty programmes in India
Bhardwaj, Renu
;
Soni, Pavleen
- In:
International journal of electronic customer …
12
(
2020
)
4
,
pp. 357-372
Persistent link: https://www.econbiz.de/10012509251
Saved in:
8
Evaluating the satisfaction index using automated interaction service and customer knowledgebase : a big data approach to CRM
Chiranjeevi, H. S.
;
Shenoy, Manjula K.
;
Diwakaruni, Syam S.
- In:
International journal of electronic customer …
12
(
2019
)
1
,
pp. 21-39
Persistent link: https://www.econbiz.de/10012253350
Saved in:
9
Assessing channel quality to measure customers' outcome in online purchasing
Arsalan Najmi
;
Ahmed, Waqar
- In:
International journal of electronic customer …
11
(
2017/2018
)
2
,
pp. 179-201
Persistent link: https://www.econbiz.de/10011966928
Saved in:
10
Key factors influencing patient loyalty
Lan, Yu-Li
;
Hung, Jia-Yi
;
Chen, Chien-Chih
;
Yao, Cheng-Wen
- In:
International journal of electronic customer …
10
(
2016
)
2/4
,
pp. 89-102
Persistent link: https://www.econbiz.de/10011687994
Saved in:
11
Designing the impact pattern of electronic service quality thorugh perceived value and electronic trust on customers' electronic commitment : case study of customers of different b...
Zaneian, Z.
;
Seify, M.
;
Joukar, A.
- In:
International journal of electronic customer …
9
(
2015
)
4
,
pp. 220-239
Persistent link: https://www.econbiz.de/10011606925
Saved in:
12
IT-enabled inter-firm governance model to manage service quality level through customers' feedback
Song, Jae H.
;
Sohn, Changsoo
- In:
International journal of electronic customer …
9
(
2015
)
2/3
,
pp. 122-137
Persistent link: https://www.econbiz.de/10011586443
Saved in:
13
Customer attribution of service failure and its impact in social commerce environment
Kim, Yaeeun
;
Chang, Younghoon
;
Siew Fan Wong
;
Park, …
- In:
International journal of electronic customer …
8
(
2014
)
1/3
,
pp. 136-158
Persistent link: https://www.econbiz.de/10011471162
Saved in:
14
Customer decision-making processes and motives for self-service technology usage in multi-channel hospitality environments
Kelly, Petranka
;
Lawlor, Jennifer
;
Mulvey, Michael
- In:
International journal of electronic customer …
7
(
2013
)
2
,
pp. 98-116
Persistent link: https://www.econbiz.de/10010395350
Saved in:
15
Factors influencing adoption of relationship marketing practices for overall growth of firm : an ISM-based model validation
Gupta, Ashish
;
Sahu, G. P.
- In:
International journal of electronic customer …
7
(
2013
)
1
,
pp. 21-44
Persistent link: https://www.econbiz.de/10009783142
Saved in:
16
What hooks customers into using online reservation portals : a multichannel perspective
Al-Hawari, Mohd Ahmad
- In:
International journal of electronic customer …
7
(
2013
)
1
,
pp. 1-20
Persistent link: https://www.econbiz.de/10009783144
Saved in:
17
A study of customer care and satisfaction towards hotel service quality
Hung, Li-Mei
;
Chen, Chien-Chou
- In:
International journal of electronic customer …
7
(
2013
)
3/4
,
pp. 161-172
Persistent link: https://www.econbiz.de/10010396379
Saved in:
18
Cause and effect among expected, predicted and perceived relationship quality : the case of Taiwanese life insurance companies
Chen, Tser-yieth
;
Chou, Yu-Ting
- In:
International journal of electronic customer …
1
(
2007/08
)
1
,
pp. 41-60
Persistent link: https://www.econbiz.de/10003754259
Saved in:
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