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Emotion
233
Consumer behaviour
153
Konsumentenverhalten
153
Beziehungsmarketing
41
Relationship marketing
41
Emotions
31
Cognition
30
Kognition
30
Brand management
29
Markenführung
29
Advertising effects
28
Werbewirkung
28
Customer satisfaction
26
Kundenzufriedenheit
26
Brand image
22
Markenimage
22
Dienstleistungsqualität
17
Service quality
17
Personality psychology
15
Persönlichkeitspsychologie
15
Social Web
14
Social web
14
Advertising
13
Arbeitsverhalten
13
Experiment
13
Work behaviour
13
Stress
12
Werbung
12
Work stress
12
Beschwerdemanagement
11
Brand
11
Complaint management
11
Emotional exhaustion
11
Empathy
11
Online retailing
11
Online-Handel
11
Satisfaction
11
Viral marketing
11
Virales Marketing
11
Arbeitszufriedenheit
9
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233
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234
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234
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3
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English
234
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All
Chebat, Jean-Charles
6
Septianto, Felix
6
Arslanagic-Kalajdzic, Maja
4
Folse, Judith Anne Garretson
4
Richard, Marie-Odile
4
Bagozzi, Richard P.
3
Kadic-Maglajlic, Selma
3
Rutherford, Brian N.
3
Azeem, Muhammad Umer
2
Barnes, Donald C.
2
Bock, Dora E.
2
Cauberghe, Verolien
2
Chatterjee, Sheshadri
2
Chaudhuri, Ranjan
2
Chiew, Tung Moi
2
Cho, Yoon-na
2
Choi, Jeonghye
2
Claeys, An-Sofie
2
Das, Gopal
2
Dlačić, Jasmina
2
Elayan, Suzanne
2
Garaus, Marion
2
Gustafsson, Anders
2
Huang, Lei
2
Ifie, Kemefasu
2
Jaramillo, Fernando
2
Ketron, Seth
2
Kidwell, Blair
2
Laroche, Michel
2
Lee, Nick
2
Lervik-Olsen, Line
2
Lunardo, Renaud
2
Mangus, Stephanie M.
2
Mazaheri, Ebrahim
2
McKay-Nesbitt, Jane
2
Micevski, Milena
2
Moradi, Masoud
2
Naletelich, Kelly
2
Northey, Gavin
2
Orth, Ulrich R.
2
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Journal of business research : JBR
International journal of hospitality management
172
Journal of retailing and consumer services
153
Journal of business ethics : JOBE
103
Tourism management : research, policies, practice
91
Psychology & marketing
83
Journal of consumer research : JCR ; an interdisciplinary bimonthly
77
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
77
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
74
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
65
Academy of Management journal : AMJ
62
Journal of economic psychology : research in economic psychology and behavioral economics
56
Journal of travel and tourism marketing
55
Journal of business and psychology
54
International journal of contemporary hospitality management
49
Journal of vocational behavior
49
Journal of hospitality marketing & management
48
SpringerLink / Bücher
48
Journal of behavioral decision making
47
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
47
Journal of economic behavior & organization : JEBO
46
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
45
The journal of services marketing
45
The service industries journal
43
Tourism management perspectives : TMP
43
Journal of managerial psychology
42
Journal of marketing research : JMR
41
The journal of brand management : an international journal
41
Human relations
40
European journal of marketing : EJM
39
The Academy of Management review : AMR
39
The journal of product & brand management
39
Discussion paper series / IZA
38
Research companion to emotion in organizations
36
Cogent business & management
35
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
34
Leadership & organization development journal
34
Marketing letters : a journal of research in marketing
34
Journal of marketing management : MM
31
International journal of consumer studies
30
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ECONIS (ZBW)
234
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151
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151
Developing and validating a scale of consumer brand embarrassment tendencies
Walsh, Gianfranco
;
Albrecht, Arne K.
;
Hofacker, Charles F.
- In:
Journal of business research : JBR
69
(
2016
)
3
,
pp. 1138-1147
Persistent link: https://www.econbiz.de/10011440242
Saved in:
152
The road to customer loyalty paved with service customization
Bock, Dora E.
;
Magnus, Stephanie M.
;
Folse, Judith Anne …
- In:
Journal of business research : JBR
69
(
2016
)
10
,
pp. 3923-3932
Persistent link: https://www.econbiz.de/10011553788
Saved in:
153
The road to recovery : overcoming service failures through positive emotions
Lastner, Matthew M.
;
Folse, Judith Anne Garretson
; …
- In:
Journal of business research : JBR
69
(
2016
)
10
,
pp. 4278-4286
Persistent link: https://www.econbiz.de/10011554157
Saved in:
154
Combined antecedents of prison employees' affective commitment using fsQCA
López-Cabarcos, M. Ángeles
;
Vázquez-Rodríguez, Paula
; …
- In:
Journal of business research : JBR
69
(
2016
)
11
,
pp. 5534-5539
Persistent link: https://www.econbiz.de/10011590587
Saved in:
155
Empathy can increase customer equity related to pro-social brands
Lee, Eun-Ju
- In:
Journal of business research : JBR
69
(
2016
)
9
,
pp. 3748-3754
Persistent link: https://www.econbiz.de/10011515254
Saved in:
156
The effect of mobile technology usage on work engagement and emotional exhaustion in Japan
Fujimoto, Yuka
;
Ferdous, Ahmed Shahriar
;
Sekiguchi, Tomoki
- In:
Journal of business research : JBR
69
(
2016
)
9
,
pp. 3315-3323
Persistent link: https://www.econbiz.de/10011514773
Saved in:
157
Retail shopper confusion : conceptualization, scale development, and consequences
Garaus, Marion
;
Wagner, Udo
- In:
Journal of business research : JBR
69
(
2016
)
9
,
pp. 3459-3467
Persistent link: https://www.econbiz.de/10011514853
Saved in:
158
An asymmetric configural model approach for understanding complainer emotions and loyalty
Kasnakoglu, Berna Tari
;
Yılmaz, Çengiz
;
Varnali, Kaan
- In:
Journal of business research : JBR
69
(
2016
)
9
,
pp. 3659-3672
Persistent link: https://www.econbiz.de/10011515218
Saved in:
159
Visual organizing : balancing coordination and creative freedom via mood boards
Endrissat, Nada
;
Islam, Gazi
;
Noppeney, Claus
- In:
Journal of business research : JBR
69
(
2016
)
7
,
pp. 2353-2362
Persistent link: https://www.econbiz.de/10011490951
Saved in:
160
Successful loyalty in e-complaints : FsQCA and structural equation modeling analyses
Urueña, Alberto
;
Higaldo, Antonio
- In:
Journal of business research : JBR
69
(
2016
)
4
,
pp. 1384-1389
Persistent link: https://www.econbiz.de/10011447294
Saved in:
161
Customer emotions and their triggers in luxury retail : understanding the effects of customer emotions before and after entering a luxury shop
Kim, Sooyun
;
Park, Geebum
;
Lee, Yeonjoo
;
Choi, Sunmee
- In:
Journal of business research : JBR
69
(
2016
)
12
,
pp. 5809-5818
Persistent link: https://www.econbiz.de/10011597515
Saved in:
162
Facebook users' intentions in risk communication and food-safety issues
Wu, Chih-Wen
- In:
Journal of business research : JBR
68
(
2015
)
11
,
pp. 2242-2247
Persistent link: https://www.econbiz.de/10011389309
Saved in:
163
Regulation of emotions, interpersonal conflict, and job performance for salespeople
Mulki, Jay P.
;
Jaramillo, Fernando
;
Goad, Emily A.
; …
- In:
Journal of business research : JBR
68
(
2015
)
3
,
pp. 623-630
Persistent link: https://www.econbiz.de/10010496161
Saved in:
164
Development of WebHapp : factors in predicting user perceptions of website-related happiness
Ong, Chorng-Shyong
;
Chang, Shu-Chen
;
Lee, Shwn-Meei
- In:
Journal of business research : JBR
68
(
2015
)
3
,
pp. 591-598
Persistent link: https://www.econbiz.de/10010496168
Saved in:
165
Spectator emotions : effects on quality, satisfaction, value, and future intentions
Calabuig Moreno, Ferran
;
Prado-Gascó, Vicente
;
Crespo …
- In:
Journal of business research : JBR
68
(
2015
)
7
,
pp. 1445-1449
Persistent link: https://www.econbiz.de/10011297923
Saved in:
166
The satisfaction-place attachment relationship : potential mediators and moderators
Ramkissoon, Haywantee
;
Mavondo, Felix T.
- In:
Journal of business research : JBR
68
(
2015
)
12
,
pp. 2593-2602
Persistent link: https://www.econbiz.de/10011399618
Saved in:
167
Validating the reduced burnout scale and sequencing of burnout
Rutherford, Brian N.
;
Shepherd, C. David
;
Tashchian, Armen
- In:
Journal of business research : JBR
68
(
2015
)
1
,
pp. 67-73
Persistent link: https://www.econbiz.de/10010433165
Saved in:
168
Understanding whistle-blowing : a set-theoretic approach
Henik, Erika
- In:
Journal of business research : JBR
68
(
2015
)
2
,
pp. 442-450
Persistent link: https://www.econbiz.de/10010472538
Saved in:
169
The impact of perceived customer delight on the frontline employee
Barnes, Donald C.
;
Ponder, Nicole
;
Hopkins, Christopher D.
- In:
Journal of business research : JBR
68
(
2015
)
2
,
pp. 433-441
Persistent link: https://www.econbiz.de/10010472554
Saved in:
170
When luxury advertising adds the identitary values of luxury : a semiotic analysis
Anido Freire, N.
- In:
Journal of business research : JBR
67
(
2014
)
12
,
pp. 2666-2675
Persistent link: https://www.econbiz.de/10010483025
Saved in:
171
The relevance of holistic website perception : how sense-making and exploration cues guide consumers' emotions and behaviors
Brunner-Sperdin, Alexandra
;
Scholl-Grissemann, Ursula S.
; …
- In:
Journal of business research : JBR
67
(
2014
)
12
,
pp. 2515-2522
Persistent link: https://www.econbiz.de/10010483040
Saved in:
172
Cooling off and backing out : understanding consumer decisions to rescind a product purchase
Sparks, Beverley A.
;
Bradley, Graham L.
;
Jennings, Gayle R.
- In:
Journal of business research : JBR
67
(
2014
)
1
,
pp. 2903-2910
Persistent link: https://www.econbiz.de/10010235283
Saved in:
173
The role of subordinate emotional masking in leader-member exchange and outcomes : a two-sample investigation
Xu, Jun
;
Liu, Yongmei
;
Guo, Yi
- In:
Journal of business research : JBR
67
(
2014
)
2
,
pp. 100-107
Persistent link: https://www.econbiz.de/10010237664
Saved in:
174
Urban design and tenant variety influences on consumers' emotions and approach behavior
De Nisco, Alessandro
;
Warnaby, Gary
- In:
Journal of business research : JBR
67
(
2014
)
2
,
pp. 211-217
Persistent link: https://www.econbiz.de/10010238344
Saved in:
175
Hope and positive affect mediating the authentic leadership and creativity relationship
Rego, Arménio
;
Sousa, Filipa
;
Curado, Carla
;
Cunha, …
- In:
Journal of business research : JBR
67
(
2014
)
2
,
pp. 200-210
Persistent link: https://www.econbiz.de/10010238347
Saved in:
176
What makes crisis response strategies work? : the impact of crisis involvement and message framing
Claeys, An-Sofie
;
Cauberghe, Verolien
- In:
Journal of business research : JBR
67
(
2014
)
2
,
pp. 182-189
Persistent link: https://www.econbiz.de/10010238349
Saved in:
177
Impacts of technology readiness on emotions and cognition in Brazil
Ferreira, Jorge Brantes
;
Rocha, Angela da
;
Silva, Jorge …
- In:
Journal of business research : JBR
67
(
2014
)
5
,
pp. 865-873
Persistent link: https://www.econbiz.de/10010363273
Saved in:
178
The double-edged sword : the positive and negative effects of swithcing costs on customer exit and revenge
Haj-Salem, Narjes
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
67
(
2014
)
6
,
pp. 1106-1113
Persistent link: https://www.econbiz.de/10010364518
Saved in:
179
Nostalgic emotion, experiential value, brand image, and consumption intentions of customers of nostalgic-themed restaurants
Chen, Hung-bin
;
Yeh, Shih-shuo
;
Huan, Tzung-cheng
- In:
Journal of business research : JBR
67
(
2014
)
3
,
pp. 354-360
Persistent link: https://www.econbiz.de/10010245245
Saved in:
180
The influence of culture, emotions, intangibility, and atmospheric cues on online behavior
Mazaheri, Ebrahim
;
Richard, Marie Odile
;
Laroche, Michel
; …
- In:
Journal of business research : JBR
67
(
2014
)
3
,
pp. 253-259
Persistent link: https://www.econbiz.de/10010245282
Saved in:
181
Socio-emotional and operational demands on service employees
Lings, Ian
;
Durden, Geoffrey
;
Lee, Nick
;
Cadogan, John W.
- In:
Journal of business research : JBR
67
(
2014
)
10
,
pp. 2132-2138
Persistent link: https://www.econbiz.de/10010400100
Saved in:
182
The effects of online product presentation on consumer responses : a mental imagery perspective
Yoo, Jungmin
;
Kim, Minjeong
- In:
Journal of business research : JBR
67
(
2014
)
11
,
pp. 2464-2472
Persistent link: https://www.econbiz.de/10010402761
Saved in:
183
Consumers' green involvement and the persuasive effects of emotional versus functional ads
Matthes, Jörg
;
Wonneberger, Anke
;
Schmuck, Desirée
- In:
Journal of business research : JBR
67
(
2014
)
9
,
pp. 1885-1893
Persistent link: https://www.econbiz.de/10010379213
Saved in:
184
Now or later : delay's effects on post-consumption emotions and consumer loyalty
Chang, En-chung
;
Lv, Yilin
;
Chou, Ting-jui
;
He, Qingwen
; …
- In:
Journal of business research : JBR
67
(
2014
)
7
,
pp. 1368-1375
Persistent link: https://www.econbiz.de/10010379341
Saved in:
185
Consumer response to corporate irresponsible behavior : moral emotions and virtues
Grappi, Silvia
;
Romani, Simona
;
Bagozzi, Richard P.
- In:
Journal of business research : JBR
66
(
2013
)
10
,
pp. 1814-1821
Persistent link: https://www.econbiz.de/10009772365
Saved in:
186
Is the culture-emotion fit always important? : self-regulatory emotions in ethnic food consumption
Bu, Kyunghee
;
Kim, Donghoon
;
Son, Jungmin
- In:
Journal of business research : JBR
66
(
2013
)
8
,
pp. 983-988
Persistent link: https://www.econbiz.de/10009755385
Saved in:
187
The integrated mobile advertising model : the effects of technology- and emotion-based evaluations
Yang, Byunghwa
;
Kim, Youngchan
;
Yoo, Changjo
- In:
Journal of business research : JBR
66
(
2013
)
9
,
pp. 1345-1352
Persistent link: https://www.econbiz.de/10009756002
Saved in:
188
Promoting positive change : advancing the food well-being paradigm
Bublitz, Melissa G.
;
Peracchio, Laura A.
;
Andreasen, Alan R.
- In:
Journal of business research : JBR
66
(
2013
)
8
,
pp. 1211-1218
Persistent link: https://www.econbiz.de/10009756086
Saved in:
189
What happens when you're lost between happiness and sadness? : effects on consumers' cognitive responses
Ursavas, Baris
;
Hesapci-Sanaktekin, Ozlem
- In:
Journal of business research : JBR
66
(
2013
)
7
,
pp. 933-940
Persistent link: https://www.econbiz.de/10009756853
Saved in:
190
Shopping well-being at the mall : construct, antecedents, and consequences
El Hedhli, Kamel
;
Chebat, Jean-Charles
;
Sirgy, M. Joseph
- In:
Journal of business research : JBR
66
(
2013
)
7
,
pp. 856-863
Persistent link: https://www.econbiz.de/10009756897
Saved in:
191
When atmospherics lead to inferences of manipulative intent : its effects on trust and attitude
Lunardo, Renaud
;
Mbengue, Ababacar
- In:
Journal of business research : JBR
66
(
2013
)
7
,
pp. 823-830
Persistent link: https://www.econbiz.de/10009756905
Saved in:
192
Cultural impacts on felt and expressed emotions and third party complaint relationships
Baker, Thomas L.
;
Meyer, Tracy
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
66
(
2013
)
7
,
pp. 816-822
Persistent link: https://www.econbiz.de/10009756908
Saved in:
193
Development of new empirical insights in consumer-retailer relationships within online and offline retail environments : introduction to the special issue
Ortinau, David J.
;
Babin, Barry J.
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
66
(
2013
)
7
,
pp. 795-800
Persistent link: https://www.econbiz.de/10009756919
Saved in:
194
Forgetting the anxiety : gamblers' reactions to outcome uncertainty
Cowley, Elizabeth
- In:
Journal of business research : JBR
66
(
2013
)
9
,
pp. 1591-1597
Persistent link: https://www.econbiz.de/10009757015
Saved in:
195
Stimuli-organism-response framework : a meta-analytic review in the store environment
Vieira, Valter Afonso
- In:
Journal of business research : JBR
66
(
2013
)
9
,
pp. 1420-1426
Persistent link: https://www.econbiz.de/10009757098
Saved in:
196
Emotional labor's impact in a retail environment
Cho, Yoon-na
;
Rutherford, Brian N.
;
Park, Jungkun
- In:
Journal of business research : JBR
66
(
2013
)
11
,
pp. 2338-2345
Persistent link: https://www.econbiz.de/10009788988
Saved in:
197
Regulatory fit effects of gender and marketing message content
McKay-Nesbitt, Jane
;
Bhatnagar, Namita
;
Smith, Malcolm C.
- In:
Journal of business research : JBR
66
(
2013
)
11
,
pp. 2245-2251
Persistent link: https://www.econbiz.de/10009789038
Saved in:
198
A cross-cultural application of the affective response to consumption scale : investigating US-American and Austrian passengers on long-haul flights
Ganglmair-Wooliscroft, Alexandra
;
Wooliscroft, Ben
- In:
Journal of business research : JBR
66
(
2013
)
6
,
pp. 765-770
Persistent link: https://www.econbiz.de/10009740456
Saved in:
199
Patterns of tourists' emotional responses, satisfaction, and intention to recommend
Hosany, Sameer
;
Prayag, Girish
- In:
Journal of business research : JBR
66
(
2013
)
6
,
pp. 730-737
Persistent link: https://www.econbiz.de/10009740467
Saved in:
200
Consumer insecurity and preference for nostalgic products : evidence from China
Zhou, Ling
;
Wang, Tao
;
Zhang, Qin
;
Mou, Yupeng
- In:
Journal of business research : JBR
66
(
2013
)
12
,
pp. 2406-2411
Persistent link: https://www.econbiz.de/10010209643
Saved in:
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