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Essays on strategic price bundling in retail banking
The international journal of bank marketing : IJBM
Die Bank
60
Journal of financial services marketing : JFSM
30
Achieving excellence in retail banking
28
SpringerLink / Bücher
23
Bank-Archiv : Zeitschrift für das gesamte Bank- und Börsenwesen : journal of banking and financial research
18
Journal of retailing and consumer services
16
Bank-Praktiker : rechtssicher, revisionsfest, risikogerecht
13
Journal of banking & finance
13
Bank- und finanzwirtschaftliche Forschungen
12
Europäische Hochschulschriften / 5
11
Gabler Edition Wissenschaft
9
The service industries journal
9
Zeitschrift für das gesamte Kreditwesen : Pflichtblatt der Frankfurter Wertpapierbörse
9
Bank of Finland research discussion papers
8
International journal of bank marketing
8
Reihe: Financial planning
8
Discussion paper
7
Finance and economics discussion series
7
The journal of services marketing
7
Discussion paper / Centre for Economic Policy Research
6
Erfolgsfaktor Kundenorientierung : aktuelle Ansätze in der Vermögensberatung aus Sicht unterschiedlicher Marktteilnehmer
6
Financial innovation in retail and corporate banking
6
Journal of payments strategy & systems
6
Kompendium bankbetrieblicher Anwendungsfelder
6
NBER Working Paper
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NBER working paper series
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Publikation der Swiss Banking School
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Publikation des Swiss Finance Institute
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Revue d'économie financière : revue trimestrielle de l'Association Europe finances régulations
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Risikoprofiling von Anlegern : Kundenprofile treffend analysieren und in der Beratung nutzen
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The international journal of human resource management
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The journal of credit risk : published quarterly by Incisive Media
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Working paper / National Bureau of Economic Research, Inc.
6
Bankenwettbewerb : Positionierung im Privatkundengeschäft : 8. Norddeutscher Bankentag
5
Banks and bank systems : international research journal
5
International journal of financial services management : IJFSM
5
Journal of Asian finance, economics and business : JAFEB
5
Journal of financial regulation and compliance : an international journal
5
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ECONIS (ZBW)
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1
A comprehensive hierarchical model of retail banking
Abu Bakar, Juhaida
;
Clemes, Michael Daniel
;
Bicknell, …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
4
,
pp. 662-684
Persistent link: https://www.econbiz.de/10011729049
Saved in:
2
The role of positioning in the retail banking industry of Sub-Saharan Africa
Blankson, Charles
;
Ketron, Seth
;
Darmoe, Joseph
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
4
,
pp. 685-713
Persistent link: https://www.econbiz.de/10011729052
Saved in:
3
Elucidating perceived overall service quality in retail banking
Zalfa Laili Hamzah
;
Lee, Siew Peng
;
Sedigheh Moghavvemi
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
5
,
pp. 781-804
Persistent link: https://www.econbiz.de/10011755765
Saved in:
4
Relative importance of service value by customer relationship stages : evidence from the Indian retail banking
Ponnam, Abhilash
;
Paul, Rik
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
2
,
pp. 319-334
Persistent link: https://www.econbiz.de/10011707953
Saved in:
5
Mediation role of brand preference on bank advertising and customer loyalty : a developing country perspective
Amoako, George Kofi
;
Anabila, Peter
;
Effah, Ebenezer Asare
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
6
,
pp. 983-996
Persistent link: https://www.econbiz.de/10011788289
Saved in:
6
Mediators of the relationship between service quality and customer loyalty : evidence from the banking sector in Zimbabwe
Makanyeza, Charles
;
Chikazhe, Lovemore
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
3
,
pp. 540-556
Persistent link: https://www.econbiz.de/10011731623
Saved in:
7
Predictors of customer loyalty in the Pakistani banking industry : a moderated-mediation study
Saleem, Muhammad Abid
;
Zahra, Sadaf
;
Ismail, Hina
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
3
,
pp. 411-430
Persistent link: https://www.econbiz.de/10011593803
Saved in:
8
The effects of empathy and listening of salespeople on relationship quality in the retail banking industry : the moderating role of felt stress
Itani, Omar S.
;
Inyang, Aniefre Eddie
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
6
,
pp. 692-716
Persistent link: https://www.econbiz.de/10011456301
Saved in:
9
How the personality of retail bank customers interferes with the relationship between service quality and loyalty
Al-Hawari, Mohd Ahmad
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
1
,
pp. 41-57
Persistent link: https://www.econbiz.de/10010530075
Saved in:
10
Service excellence in UK retail banking : customers’ perspectives of the important antecedents
Sekhon, Harjit
;
Al-Eisawi, Dima
;
Roy, Sanjit
; …
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
7
,
pp. 904-921
Persistent link: https://www.econbiz.de/10011490749
Saved in:
11
Mobile Banking : a fashionable concept or an institutionalized channel in future retail banking? : analyzing patterns in the practical and academic mobile banking literature
Moser, Florian
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
2
,
pp. 162-177
Persistent link: https://www.econbiz.de/10011326061
Saved in:
12
An evaluation of an integrated perspective of perceived service quality for retail banking services in India
Mittal, Sanjiv
;
Gera, Rajat
;
Batra, Dharminder Kumar
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
3
,
pp. 330-350
Persistent link: https://www.econbiz.de/10011383612
Saved in:
13
Customer satisfaction and loyalty in the United Arab Emirates banking industry
Sayani, Hameedah
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
3
,
pp. 351-375
Persistent link: https://www.econbiz.de/10011383622
Saved in:
14
Customer responses to CSR in the Pakistani banking industry
Khan, Zia
;
Ferguson, David
;
Pérez, Andrea
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
4
,
pp. 471-493
Persistent link: https://www.econbiz.de/10011384253
Saved in:
15
The influence of personal values and demographic variables on customer loyalty in the banking industry
Henrique, Jorge Luiz
;
Matos, Celso Augusto de
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
4
,
pp. 571-587
Persistent link: https://www.econbiz.de/10011384274
Saved in:
16
Financial exclusion
Koku, Paul Sergius
(
contributor
)
-
2015
Persistent link: https://www.econbiz.de/10011407140
Saved in:
17
Service quality and word of mouth : a study of the banking sector
Choudhury, Koushiki
- In:
The international journal of bank marketing : IJBM
32
(
2014
)
7
,
pp. 612-627
Persistent link: https://www.econbiz.de/10010423924
Saved in:
18
Building brand equity in retail banks : the case of Trinidad and Tobago
Rambocas, Meena
;
Kirpalani, Vishnu M.
;
Simms, Errol A.
- In:
The international journal of bank marketing : IJBM
32
(
2014
)
4
,
pp. 300-320
Persistent link: https://www.econbiz.de/10010387139
Saved in:
19
Invisible value formation : a netnography in retail banking
Medberg, Gustav
;
Heinonen, Kristina
- In:
The international journal of bank marketing : IJBM
32
(
2014
)
6
,
pp. 590-607
Persistent link: https://www.econbiz.de/10010415356
Saved in:
20
Social value in retail banking
Roig, Juan Carlos Fandos
;
Guillén, Marta Estrada
; …
- In:
The international journal of bank marketing : IJBM
31
(
2013
)
5
,
pp. 348-367
Persistent link: https://www.econbiz.de/10009787622
Saved in:
21
Obstacles to upgrading customer value-in use in retail banking
Lähteenmaki, Ilkka
;
Nätti, Satu
- In:
The international journal of bank marketing : IJBM
31
(
2013
)
5
,
pp. 334-347
Persistent link: https://www.econbiz.de/10009787623
Saved in:
22
The effects of high performance work practices on job outcomes : evidence from frontline employees in Russia
Gibbs, Tanya
;
Ashill, Nicholas J.
- In:
The international journal of bank marketing : IJBM
31
(
2013
)
4
,
pp. 305-326
Persistent link: https://www.econbiz.de/10009782597
Saved in:
23
Antecedents of customer satisfaction : a study of Indian public and private sector banks
Kaura, Vinita
- In:
The international journal of bank marketing : IJBM
31
(
2013
)
3
,
pp. 167-186
Persistent link: https://www.econbiz.de/10009733567
Saved in:
24
Relationships between advisor characteristics and consumer perceptions
Sönderberg, Inga-Lill
- In:
The international journal of bank marketing : IJBM
31
(
2013
)
3
,
pp. 147-166
Persistent link: https://www.econbiz.de/10009733576
Saved in:
25
The advertising of corporate social responsibility in a Brazilian bank
Scharf, Edson Roberto
;
Fernandes, Josiane
- In:
The international journal of bank marketing : IJBM
31
(
2013
)
1
,
pp. 24-37
Persistent link: https://www.econbiz.de/10009722344
Saved in:
26
The impact of fraud prevention on bank-customer relationships : an empirical investigation in retail banking
Hoffmann, Arvid O. I.
;
Birnbrich, Cornelia
- In:
The international journal of bank marketing : IJBM
30
(
2012
)
5
,
pp. 390-407
Persistent link: https://www.econbiz.de/10009581837
Saved in:
27
Determinants of cross-buying intentions in banking services in collectivistic culture
Hong, Jung-kee
;
Yi, Yu-il
- In:
The international journal of bank marketing : IJBM
30
(
2012
)
5
,
pp. 328-358
Persistent link: https://www.econbiz.de/10009581848
Saved in:
28
Effects of trustworthiness and trust on loyalty intentions : validating a parsimonious model in banking
Shainesh, G.
- In:
The international journal of bank marketing : IJBM
30
(
2012
)
4
,
pp. 267-279
Persistent link: https://www.econbiz.de/10009581861
Saved in:
29
Measuring effectiveness of customer relationship management in Indian retail banks
Padmavathy, C.
;
Balaji, M. S.
;
Sivakumar, V. J.
- In:
The international journal of bank marketing : IJBM
30
(
2012
)
4
,
pp. 246-266
Persistent link: https://www.econbiz.de/10009581865
Saved in:
30
Customer intention to adopt a fee-based advisory model : an empirical study in retail banking
Hoffmann, Arvid O. I.
;
Franken, Heiner
;
Broekhuizen, …
- In:
The international journal of bank marketing : IJBM
30
(
2012
)
2
,
pp. 102-127
Persistent link: https://www.econbiz.de/10009553756
Saved in:
31
Share of wallet in retail banking : a comparison of Caucasians in Canada and Australia vis-à-vis Chinese in China and overseas Chinese
Baumann, Chris
;
Hamin, Hamin
;
Tung, Rosalie Lam
- In:
The international journal of bank marketing : IJBM
30
(
2012
)
2
,
pp. 88-101
Persistent link: https://www.econbiz.de/10009553759
Saved in:
32
Impact of corporate social responsibility initiatives on Taiwanese banking customers
McDonald, Lynette M.
;
Lai, Chia Hung
- In:
The international journal of bank marketing : IJBM
29
(
2011
)
1
,
pp. 50-63
Persistent link: https://www.econbiz.de/10009007230
Saved in:
33
The harmful consequences of failed recoveries in the banking industry
Casado, Ana Belén
;
Nicolau, Juan L.
;
Más Ruiz, …
- In:
The international journal of bank marketing : IJBM
29
(
2011
)
1
,
pp. 32-49
Persistent link: https://www.econbiz.de/10009007231
Saved in:
34
Trust-based segmentation : preliminary evidence from technology-enabled bank channels
Dimitriadis, Sergios
;
Kouremenos, Athanasios
;
Kyrezis, …
- In:
The international journal of bank marketing : IJBM
29
(
2011
)
1
,
pp. 5-31
Persistent link: https://www.econbiz.de/10009007232
Saved in:
35
Bank service quality : comparing Canadian and Tunisian customer perceptions
Ladhari, Riadh
;
Ladhari, Ines
;
Morales Alvarez, Miguel
- In:
The international journal of bank marketing : IJBM
29
(
2011
)
3
,
pp. 224-246
Persistent link: https://www.econbiz.de/10009011788
Saved in:
36
On the role of SMS for transaction confirmation with IVR telephone banking
Peevers, Gareth
;
Douglas, G.
;
Marshall, D.
;
Jack, M. A.
- In:
The international journal of bank marketing : IJBM
29
(
2011
)
3
,
pp. 206-223
Persistent link: https://www.econbiz.de/10009011795
Saved in:
37
Generic technology-based service quality dimensions in banking : impact on customer satisfaction and loyalty
Ganguli, Shirshendu
;
Roy, Sanjit Kumar
- In:
The international journal of bank marketing : IJBM
29
(
2011
)
2
,
pp. 168-189
Persistent link: https://www.econbiz.de/10009011820
Saved in:
38
Understanding the consumption process through in-branch and e-mortgage service channels : a first-time buyer perspective
Coughlan, Jane
;
Macredie, Robert D.
;
Patel, Nayna
- In:
The international journal of bank marketing : IJBM
29
(
2011
)
2
,
pp. 148-167
Persistent link: https://www.econbiz.de/10009011828
Saved in:
39
Identifying variables that predict clients' propensity to end their checking accounts
Neto, Mário Teixeria Reis
;
Souza, Jeislan Carlos de
; …
- In:
The international journal of bank marketing : IJBM
29
(
2011
)
6
,
pp. 489-507
Persistent link: https://www.econbiz.de/10009388889
Saved in:
40
Within-role, extra-role and anti-role behaviours in retail banking
Wallace, Elaine
;
De Chernatony, Leslie
;
Buil, Isabel
- In:
The international journal of bank marketing : IJBM
29
(
2011
)
6
,
pp. 470-488
Persistent link: https://www.econbiz.de/10009388898
Saved in:
41
An analysis of students' knowledge and choice criteria in retail bank selection in sub-Saharan Africa : the case of Ghana
Narteh, Bedman
;
Owusu-Frimpong, Nana
- In:
The international journal of bank marketing : IJBM
29
(
2011
)
5
,
pp. 373-397
Persistent link: https://www.econbiz.de/10009295803
Saved in:
42
Attitude toward wealth management services : implications for international banks in China
Chan, Carlson
;
Chan, Andrew
- In:
The international journal of bank marketing : IJBM
29
(
2011
)
4
,
pp. 272-292
Persistent link: https://www.econbiz.de/10009295834
Saved in:
43
Dimensional hierarchy of trustworthiness of financial service providers
Roy, Sanjit Kumar
;
Shekhar, Vaibhav
- In:
The international journal of bank marketing : IJBM
28
(
2010
)
1
,
pp. 47-64
Persistent link: https://www.econbiz.de/10003940929
Saved in:
44
An investigation of consumer acceptance of M-banking
Wessels, Lisa
;
Drennan, Judy
- In:
The international journal of bank marketing : IJBM
28
(
2010
)
7
,
pp. 547-568
Persistent link: https://www.econbiz.de/10008738383
Saved in:
45
Customer switching behaviour in the Chinese retail banking industry
Clemes, Michael D.
;
Gan, Christopher
;
Zhang, Dongmei
- In:
The international journal of bank marketing : IJBM
28
(
2010
)
7
,
pp. 519-546
Persistent link: https://www.econbiz.de/10008738386
Saved in:
46
Service personal values and customer loyalty : a study of banking services in a transitional economy
Pham Ngoc Thuy
;
Le Nguyen Hau
- In:
The international journal of bank marketing : IJBM
28
(
2010
)
6
,
pp. 465-478
Persistent link: https://www.econbiz.de/10008738406
Saved in:
47
Hybrid segmentation of internet banking users
Zuccaro, Cataldo
;
Savard, Martin
- In:
The international journal of bank marketing : IJBM
28
(
2010
)
6
,
pp. 448-464
Persistent link: https://www.econbiz.de/10008738410
Saved in:
48
Testing perceived relational benefits as satisfaction and behavioral outcomes drivers
Dimitriadis, Sergios
- In:
The international journal of bank marketing : IJBM
28
(
2010
)
4
,
pp. 297-313
Persistent link: https://www.econbiz.de/10008647655
Saved in:
49
Adding value to relationships through price bundling strategies in retail banking
Mankila, Merja
- In:
Essays on strategic price bundling in retail banking
,
(pp. 63-84)
.
2002
Persistent link: https://www.econbiz.de/10001673445
Saved in:
50
Focusing on customer retention strategy in price bundling
Mankila, Merja
- In:
Essays on strategic price bundling in retail banking
,
(pp. 85-114)
.
2002
Persistent link: https://www.econbiz.de/10001673448
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