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isPartOf:"Business process management journal"
~isPartOf:"International journal of business excellence"
~subject:"Customer satisfaction"
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Customer satisfaction
Quality management
121
Qualitätsmanagement
121
Business process management
34
Prozessmanagement
34
India
18
Indien
18
Lean Management
17
Lean management
17
Industrie
16
Lean Production
16
Lean production
16
Manufacturing industries
16
Organisatorischer Wandel
16
Organizational change
16
Dienstleistungsqualität
13
Service quality
13
Erfolgsfaktor
12
Firm performance
12
Performance measurement
12
Performance-Messung
12
Success factor
12
Unternehmenserfolg
12
Kundenzufriedenheit
9
Product quality
9
Produktqualität
9
Lieferkette
8
SME
8
Standardisierung
8
Standardization
8
Supply chain
8
total quality management
8
DMAIC
7
Einführung
7
Employee suggestion system
7
Gesundheitsversorgung
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Health care
7
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7
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7
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9
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Alotaibi, Youseef
1
Awasthi, Anjali
1
Borchardt, Miriam
1
Camgöz-Akdağ, Hatice
1
Carrera-Loba, Rodrigo
1
Carrera-Lobato, Paulina
1
Ergin, K. Nazlı
1
Imer, H. Pınar
1
Karout, Racha
1
Librelato, Tatiane Pereira
1
Liu, Fei
1
Lobato-Calleros, Maria Odette
1
Madanat, Hilda
1
Manohar, Sridhar
1
Menezes, Liziane Silva
1
Natarajan, Vivek S.
1
Nuseir, Mohammed T.
1
Parayitam, Satyanarayana
1
Pereira, Giancarlo Medeiros
1
Rodriguez, Karla Fabila
1
Roopa, T. N.
1
Sellitto, Miguel Afonso
1
Sharma, Tejinder
1
Shukla, Sadhna
1
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Business process management journal
International journal of business excellence
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
60
International journal of productivity and quality management : IJPQM
43
The TQM journal : the international review of organizational improvement
32
Total quality management & business excellence
22
International journal of quality & reliability management
17
International journal of services and operations management
16
International journal of contemporary hospitality management
13
International journal of quality and service sciences
12
Quality management journal : QMJ
12
International journal of hospitality management
11
Journal of air transport management
10
Journal of retailing and consumer services
10
The service industries journal
10
Managing service quality : MSQ ; an international journal
9
Industrial marketing management : the international journal for industrial and high-tech firms
8
International journal of services, economics and management
8
International journal of business information systems : IJBIS
7
International journal of six sigma and competitive advantage : IJSSCA
7
Journal of hospitality marketing & management
7
The journal of services marketing
7
Cogent business & management
6
Amfiteatru economic : an economic and business research periodical
5
Benchmarking : an international journal
5
International journal of production research
5
International journal of services and operations management : IJSOM
5
International journal of services technology and management
5
Journal of industrial engineering and management : JIEM
5
Tourism management : research, policies, practice
5
Benchmarking : an international journal ; BIJ
4
International journal of electronic customer relationship management : IJECRM
4
International journal of production economics
4
Journal of business research : JBR
4
Journal of internet commerce
4
Journal of open innovation : technology, market, and complexity
4
Journal of strategic marketing
4
Problems and perspectives in management : PPM ; international research journal
4
Asia Pacific journal of marketing and logistics
3
Economic research
3
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ECONIS (ZBW)
9
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Date (oldest first)
1
A study on performance of telecom service market : case of Karnataka, India
Shukla, Sadhna
;
Roopa, T. N.
- In:
International journal of business excellence
15
(
2018
)
1
,
pp. 66-94
Persistent link: https://www.econbiz.de/10011954187
Saved in:
2
Mediation effect of service quality between service innovation and customer word-of-mouth in Indian higher education system
Manohar, Sridhar
- In:
International journal of business excellence
16
(
2018
)
2
,
pp. 127-148
Persistent link: https://www.econbiz.de/10011966946
Saved in:
3
Improving software quality using Six Sigma DMAIC-based approach : a case study
Karout, Racha
;
Awasthi, Anjali
- In:
Business process management journal
23
(
2017
)
4
,
pp. 842-856
Persistent link: https://www.econbiz.de/10011723300
Saved in:
4
The use of integrated management approaches and their impact on customers' satisfaction and business success
Nuseir, Mohammed T.
;
Madanat, Hilda
- In:
International journal of business excellence
11
(
2017
)
1
,
pp. 120-140
Persistent link: https://www.econbiz.de/10011710584
Saved in:
5
Internal customer satisfaction improvement with QFD technique
Camgöz-Akdağ, Hatice
;
Imer, H. Pınar
;
Ergin, K. Nazlı
- In:
Business process management journal
22
(
2016
)
5
,
pp. 957-968
Persistent link: https://www.econbiz.de/10011609787
Saved in:
6
Development and testing of an assessment model for social enterprises : the case of Capeltic in Mexico
Lobato-Calleros, Maria Odette
;
Rodriguez, Karla Fabila
; …
- In:
Business process management journal
22
(
2016
)
5
,
pp. 1009-1020
Persistent link: https://www.econbiz.de/10011609864
Saved in:
7
Identification and quantification of influent factors in perceived quality of the e-service provided by a university
Menezes, Liziane Silva
;
Sellitto, Miguel Afonso
; …
- In:
Business process management journal
22
(
2016
)
3
,
pp. 438-457
Persistent link: https://www.econbiz.de/10011578058
Saved in:
8
A empirical study of a novel managing customer power model and business performance in the mobile service industry
Alotaibi, Youseef
;
Liu, Fei
- In:
Business process management journal
20
(
2014
)
6
,
pp. 816-843
Persistent link: https://www.econbiz.de/10010432347
Saved in:
9
The relationship between web quality and user satisfaction : the moderating effects of security and content
Natarajan, Vivek S.
;
Parayitam, Satyanarayana
;
Sharma, …
- In:
International journal of business excellence
5
(
2012
)
1/2
,
pp. 52-76
Persistent link: https://www.econbiz.de/10009425537
Saved in:
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