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Performance measurement
48
Performance-Messung
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Dienstleistungsqualität
11
Lieferkette
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Service quality
11
Supply chain
11
Quality management
9
Qualitätsmanagement
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Shirouyehzad, Hadi
3
Arabzad, S. Mohammad
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Asif, Muhammad
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Devadasan, S. R.
2
Jajja, Muhammad Shakeel Sadiq
2
Khairul Anuar Mohd Ali
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Maharaja, R.
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Main, Naser Alolayyan
2
Sakthivel, M.
2
Shahin, Arash
2
Adel, Riham
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Aryanezhad, Mir-Bahador
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1
Asika, Nnamdi M.
1
Asokan, P.
1
Awan, Muhammad
1
Awan, Muhammad Usman
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Awolusi, Olawumi Dele
1
Azhar, Tashfeen
1
Baker, Timothy
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Battini, Daria
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International journal of services and operations management
International journal of production research
163
The international journal of productivity and performance management : IJPPM
146
International journal of production economics
127
Public performance & management review
113
Benchmarking : an international journal ; BIJ
103
International Journal of Operations & Production Management
99
SpringerLink / Bücher
96
International journal of productivity and quality management : IJPQM
92
Journal of business research : JBR
90
The international journal of productivity and performance management
86
Omega : the international journal of management science
79
International Journal of Business Performance Management
68
Measuring business excellence : the journal of organizational performance management
68
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
67
European journal of operational research : EJOR
65
Management accounting research
58
International journal of hospitality management
57
International journal of quality & reliability management
55
Journal of management accounting research : JMAR
53
International journal of business excellence
51
International journal of business performance management
50
International Journal of Productivity and Performance Management
49
Journal of business ethics : JOBE
49
Business process management journal
48
Industrial marketing management : the international journal for industrial and high-tech firms
48
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
48
The service industries journal
48
Benchmarking: An International Journal
47
Public management review
47
The journal of portfolio management : JPM
47
The journal of alternative investments
46
International journal of logistics systems and management
44
Journal of banking & finance
44
Controlling : Zeitschrift für erfolgsorientierte Unternehmenssteuerung
43
International public management journal
43
Total quality management & business excellence
43
International journal of project management : the journal of The International Project Management Association
41
The accounting review : a publication of the American Accounting Association
40
Cogent business & management
38
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1
An empirical study of the performance of Canadian-owned chains of retail stores
Takouda, Pawoumodom M.
;
Dia, Mohamed
- In:
International journal of services and operations management
33
(
2019
)
4
,
pp. 512-528
Persistent link: https://www.econbiz.de/10012145276
Saved in:
2
Designing a fuzzy approach for modelling the performance evaluation of education service providers
Das, Prasun
;
Mukherjee, Srabanti
- In:
International journal of services and operations management
26
(
2017
)
1
,
pp. 49-67
Persistent link: https://www.econbiz.de/10011719217
Saved in:
3
Building a comprehensive service supply chain conceptual framework : a step ahead, based on comparative analysis of previous frameworks
Ramish, Asher
;
Azhar, Tashfeen
;
Rasheed, Haroon
- In:
International journal of services and operations management
26
(
2017
)
1
,
pp. 97-121
Persistent link: https://www.econbiz.de/10011719249
Saved in:
4
Organisational management through performance indicators
Kipper, Liane Mahlmann
;
Nara, Elpidio Oscar Benitez
; …
- In:
International journal of services and operations management
34
(
2019
)
4
,
pp. 447-464
Persistent link: https://www.econbiz.de/10012162858
Saved in:
5
Performance measurement system in supply chain management : application in the service sector
Santos, Tálita Floriano dos
;
Leite, Maria Silene Alexandre
- In:
International journal of services and operations management
23
(
2016
)
3
,
pp. 298-315
Persistent link: https://www.econbiz.de/10011588162
Saved in:
6
Conceptual approach for value driven performance in servitising companies
Adel, Riham
;
Wiesner, Stefan Alexander
- In:
International journal of services and operations management
21
(
2015
)
4
,
pp. 504-531
Persistent link: https://www.econbiz.de/10011391688
Saved in:
7
Drivers of supply chain transparency and its effects on performance measures in the automotive industry : case of a developing country
Ahmed, Waqar
;
Omar, Mohammad
- In:
International journal of services and operations management
33
(
2019
)
2
,
pp. 159-186
Persistent link: https://www.econbiz.de/10012106456
Saved in:
8
Application of multi-grade fuzzy and ANFIS approaches for performance analysis of Lean Six Sigma system with sustainable considerations
Ruben, R. Ben
;
Vinodh S
;
Asokan, P.
- In:
International journal of services and operations management
33
(
2019
)
2
,
pp. 239-261
Persistent link: https://www.econbiz.de/10012106460
Saved in:
9
Green supply chain performance evaluation model for automotive manufacturing industries by using eco-balanced scorecard
Amaladhasan, S.
;
Parthiban, P.
;
Dhanalakshmi, R.
- In:
International journal of services and operations management
33
(
2019
)
4
,
pp. 442-467
Persistent link: https://www.econbiz.de/10012145272
Saved in:
10
Measuring the service quality of luxury hotel chains in the USA
Min, Ho-key
- In:
International journal of services and operations management
30
(
2018
)
4
,
pp. 465-479
Persistent link: https://www.econbiz.de/10011927282
Saved in:
11
Total quality management and quality certification : effects in organisational performance
Antunes, Marina Godinho
;
Quirós, Joaquín Texeira
; …
- In:
International journal of services and operations management
29
(
2018
)
4
,
pp. 439-461
Persistent link: https://www.econbiz.de/10011878292
Saved in:
12
Supply chain performance measurement : a future research agenda for acquiring competitiveness through the implementation of leagile manufacturing paradigm
Maharaja, R.
;
Devadasan, S. R.
;
Sakthivel, M.
- In:
International journal of services and operations management
30
(
2018
)
1
,
pp. 39-50
Persistent link: https://www.econbiz.de/10011878393
Saved in:
13
Performance evaluation of TQM attainment in Indian manufacturing sector
Gupta, Vineet
;
Garg, Dixit
;
Kumar, Raj
- In:
International journal of services and operations management
29
(
2018
)
2
,
pp. 214-235
Persistent link: https://www.econbiz.de/10011849912
Saved in:
14
Prioritising the needs of high speed internet subscribers using importance performance analysis : the case of Asia-Tech Company in Shiraz
Shahin, Arash
;
Zolfaghari, Samira
- In:
International journal of services and operations management
30
(
2018
)
2
,
pp. 137-150
Persistent link: https://www.econbiz.de/10011886145
Saved in:
15
Performance measurement of the leagile supply chain
Maharaja, R.
;
Devadasan, S. R.
;
Sakthivel, M.
;
Murugesh, R.
- In:
International journal of services and operations management
31
(
2018
)
3
,
pp. 396-414
Persistent link: https://www.econbiz.de/10011978878
Saved in:
16
Towards an efficient IS service management: the internal customers' zone of tolerance
Ribeiro, Hugo
;
Barbosa, Belem
- In:
International journal of services and operations management
28
(
2017
)
2
,
pp. 141-162
Persistent link: https://www.econbiz.de/10011859672
Saved in:
17
Sales force behaviour and best practice pricing drive a product's return on investment
Baker, Timothy
;
Collier, David A.
;
Jayaraman, Vaidy
- In:
International journal of services and operations management
28
(
2017
)
3
,
pp. 335-358
Persistent link: https://www.econbiz.de/10011862544
Saved in:
18
Application of multi-criteria decision making methods for balanced scorecard : a literature review investigation
Asgari, Nasrin
;
Soroush Avakh Darestani
- In:
International journal of services and operations management
27
(
2017
)
2
,
pp. 262-283
Persistent link: https://www.econbiz.de/10011757789
Saved in:
19
Modelling human resources dashboard with balanced scorecard in customer and financial perspective (case study : Sepah Bank)
Peidaie, Mir Mehrdad
;
Sadeghimanesh, Mohsen
- In:
International journal of services and operations management
26
(
2017
)
4
,
pp. 443-458
Persistent link: https://www.econbiz.de/10011760609
Saved in:
20
Developing a scale for service quality measurement in banks
Asif, Muhammad
;
Awan, Muhammad Usman
;
Jajja, Muhammad …
- In:
International journal of services and operations management
23
(
2016
)
2
,
pp. 153-168
Persistent link: https://www.econbiz.de/10011584478
Saved in:
21
Measuring service quality in Indian hospitals : an analysis of SERVQUAL model
Konsra, Pooja
;
Jha, Abhishek Kumar
- In:
International journal of services and operations management
24
(
2016
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011598293
Saved in:
22
Developing a scale for measuring service quality in the public sector
Asif, Muhammad
;
Awan, Muhammad
;
Haque, Shahbaz Ul
- In:
International journal of services and operations management
24
(
2016
)
3
,
pp. 418-432
Persistent link: https://www.econbiz.de/10011636001
Saved in:
23
An empirical study of total quality management and its influences on nurses' attitude and service performance in healthcare organisations
Ju, Ki-Jung
;
Park, Byeonghwa
- In:
International journal of services and operations management
24
(
2016
)
2
,
pp. 147-166
Persistent link: https://www.econbiz.de/10011619972
Saved in:
24
Analysing the performance of emergency department by simulation : the case of Sirjan hospital
Sepehri, Zahra
;
Arabzad, S. Mohammad
;
Sajadi, Seyed Mojtaba
- In:
International journal of services and operations management
20
(
2015
)
3
,
pp. 289-301
Persistent link: https://www.econbiz.de/10011403157
Saved in:
25
A framework for a customer approach to performance measurement in a service context
Ukko, Juhani
;
Pekkola, Sanna
- In:
International journal of services and operations management
22
(
2015
)
2
,
pp. 210-220
Persistent link: https://www.econbiz.de/10011522569
Saved in:
26
Sustainability consideration within product lifecycle management through maturity models analysis
Zhang, Haiqing
;
Ouzrout, Yacine
;
Bouras, Abdelaziz
; …
- In:
International journal of services and operations management
19
(
2014
)
2
,
pp. 151-171
Persistent link: https://www.econbiz.de/10011281706
Saved in:
27
Supply chain strategy and organisational performance : role of core operational functions
Jajja, Muhammad Shakeel Sadiq
;
Brah, Shaukat Ali
; …
- In:
International journal of services and operations management
17
(
2014
)
3
,
pp. 330-349
Persistent link: https://www.econbiz.de/10010389421
Saved in:
28
A data envelopment analysis approach for measuring the efficiency in continuous manufacturing lines : a case study
Pourjavad, Ehsan
;
Shirouyehzad, Hadi
- In:
International journal of services and operations management
18
(
2014
)
2
,
pp. 142-158
Persistent link: https://www.econbiz.de/10010393865
Saved in:
29
Modelling critical success factors of business process reengineering and business performance of Nigerian oil and gas companies
Asika, Nnamdi M.
;
Awolusi, Olawumi Dele
- In:
International journal of services and operations management
15
(
2013
)
1
,
pp. 28-43
Persistent link: https://www.econbiz.de/10009752626
Saved in:
30
Development and validation of performance measures for environmentally conscious manufacturing
Singh, Perminder Jit
;
Mittal, Varinder Kumar
;
Sangwan, …
- In:
International journal of services and operations management
14
(
2013
)
2
,
pp. 197-220
Persistent link: https://www.econbiz.de/10009709467
Saved in:
31
Assessment of the performance of physical education organisation of Isfahan Province using data envelopment analysis
Pourakbar, Zohreh
;
Arbabshirani, Behrouz
;
Hejazi, Seyad Reza
- In:
International journal of services and operations management
15
(
2013
)
2
,
pp. 215-237
Persistent link: https://www.econbiz.de/10009762319
Saved in:
32
Performance evaluation of HESA laboratory units : an integrated DEA-BCD approach
Arabzad, S. Mohammad
;
Kamali, Ahmad
;
Naji, Badia
; …
- In:
International journal of services and operations management
16
(
2013
)
2
,
pp. 225-239
Persistent link: https://www.econbiz.de/10010230171
Saved in:
33
The impact of total quality management (TQM) on the hospital's performance : an empirical research
Khairul Anuar Mohd Ali
;
Main, Naser Alolayyan
- In:
International journal of services and operations management
15
(
2013
)
4
,
pp. 482-506
Persistent link: https://www.econbiz.de/10009786580
Saved in:
34
Impact of service co-creation on performance of firms : the mediating role of market oriented strategies
Verma, Rajeev
;
Rajagopal
;
Mercado, Pável Reyes
- In:
International journal of services and operations management
15
(
2013
)
4
,
pp. 449-466
Persistent link: https://www.econbiz.de/10009786589
Saved in:
35
Performance optimisation of automobile service centre using Taguchi approach
Sharma, Rishu
;
Garg, Suresh
- In:
International journal of services and operations management
12
(
2012
)
2
,
pp. 221-243
Persistent link: https://www.econbiz.de/10009570268
Saved in:
36
Performance evaluation of hotels by data envelopment analysis based on customers' perception and gap analysis
Shirouyehzad, Hadi
;
Lotfi, Farhad Hosseinzadeh
;
Shahin, …
- In:
International journal of services and operations management
12
(
2012
)
4
,
pp. 447-467
Persistent link: https://www.econbiz.de/10009576346
Saved in:
37
Performance evaluation of metro stations in Shanghai : a service contact perspective
Gu, Wenjun
;
Bordoloi, Sanjeev
- In:
International journal of services and operations management
11
(
2012
)
2
,
pp. 151-169
Persistent link: https://www.econbiz.de/10009503746
Saved in:
38
A three-stage fuzzy DEA approach to measure performance of a serial process including JIT practices, agility indices, and goals in supply chains
Khalili-Damghani, Kaveh
;
Taghavifard, Mohammad
- In:
International journal of services and operations management
13
(
2012
)
2
,
pp. 147-188
Persistent link: https://www.econbiz.de/10009660774
Saved in:
39
The influence of operational flexibility on hospital performance results : a structural equation modelling (SEM) approaches
Main, Naser Alolayyan
;
Khairul Anuar Mohd Ali
;
Fazli Idris
- In:
International journal of services and operations management
13
(
2012
)
4
,
pp. 478-497
Persistent link: https://www.econbiz.de/10009670808
Saved in:
40
Determining improvement priorities of public leisure facilities be revised Importance-Performance Analysis
Hsu, Hui-hsien
;
Lin, Chi-fan
;
Liu, Yi-de
- In:
International journal of services and operations management
8
(
2011
)
4
,
pp. 471-486
Persistent link: https://www.econbiz.de/10009153473
Saved in:
41
An overview of existing performance measurement frameworks in the context of world class manufacturing performance measurement
Digalwar, A. K.
;
Sangwan, K. S.
- In:
International journal of services and operations management
9
(
2011
)
1
,
pp. 60-82
Persistent link: https://www.econbiz.de/10009230741
Saved in:
42
What is the right cash conversion cycle for your supply chain?
Grosse-Ruyken, Pan Theo
;
Wagner, Stephan M.
;
Jönke, Ruben
- In:
International journal of services and operations management
10
(
2011
)
1
,
pp. 13-29
Persistent link: https://www.econbiz.de/10009300097
Saved in:
43
Evaluation of the mixed-model assembly line balancing problem with variable operation times and product mix
Battini, Daria
;
Faccio, Maurizio
;
Persona, Alessandro
; …
- In:
International journal of services and operations management
6
(
2010
)
2
,
pp. 126-148
Persistent link: https://www.econbiz.de/10003942667
Saved in:
44
The performance evaluation of existing suppliers using data envelopment analysis
Joo, Seong-jong
;
Messer, George H.
;
Bradshaw, Ronald
- In:
International journal of services and operations management
5
(
2009
)
4
,
pp. 429-443
Persistent link: https://www.econbiz.de/10003858260
Saved in:
45
Service quality monitoring by performance indicators : a proposal for a structured methodology
Franceschini, Fiorenzo
;
Galetto, Maurizio
;
Turina, Elisa
- In:
International journal of services and operations management
5
(
2009
)
2
,
pp. 251-273
Persistent link: https://www.econbiz.de/10003826668
Saved in:
46
Evaluation of world-class manufacturing systems : a case of Indian automotive industries
Sangwan, Kuldip S.
;
Digalwar, Abhijeet K.
- In:
International journal of services and operations management
4
(
2008
)
6
,
pp. 687-708
Persistent link: https://www.econbiz.de/10003765131
Saved in:
47
Performance evaluation of complaint management and virtual enterprise in closed-loop supply chains by using exergoeconomics and extenics
Jin, Guojun
- In:
International journal of services and operations management
4
(
2008
)
3
,
pp. 368-397
Persistent link: https://www.econbiz.de/10003737076
Saved in:
48
Evaluating information management in an insurance company by simulation : a case study
Ma, Hongze
;
Mäntyniemi, Tuija
- In:
International journal of services and operations management
4
(
2008
)
1
,
pp. 56-71
Persistent link: https://www.econbiz.de/10003629657
Saved in:
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