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isPartOf:"Journal of business research : JBR"
~isPartOf:"International journal of production research"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Product quality
149
Produktqualität
149
Quality management
77
Qualitätsmanagement
77
Theorie
54
Theory
54
Consumer behaviour
28
Konsumentenverhalten
28
Service quality
25
Lieferkette
22
Supply chain
22
Preismanagement
14
Pricing strategy
14
Instandhaltung
13
Maintenance policy
13
Business process management
11
Production control
11
Produktionssteuerung
11
Prozessmanagement
11
Brand management
10
Markenführung
10
Product design
10
Production planning
10
Produktgestaltung
10
Produktionsplanung
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Garantie
9
Industrie
9
Manufacturing industries
9
Warranty
9
Brand image
8
Customer satisfaction
8
Kundenzufriedenheit
8
Markenimage
8
Signalling
8
quality management
8
Asymmetric information
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Asymmetrische Information
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Beziehungsmarketing
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Brand
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Chang, Tsang-Chuan
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He, Yihai
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Acikgoz, Fulya
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Acquila-Natale, Emiliano
1
Balaji, M. S.
1
Bigorra, Anna Martí
1
Caruana, Albert
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Chebat, Jean-Charles
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1
Dhir, Amandeep
1
Diao, Guangzhou
1
Du, Hao
1
Duan, Panting
1
El Hedhli, Kamel
1
Estelami, Hooman
1
Ewing, Michael
1
Filieri, Raffaele
1
Gill, Seerat Kaur
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He, Zhenzhen
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Iglesias-Pradas, Santiago
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Isaksson, Ove
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Li, Donglin
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Liu, Guowei
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Journal of business research : JBR
International journal of production research
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
31
International journal of hospitality management
19
Total quality management & business excellence
18
International journal of productivity and quality management : IJPQM
17
The TQM journal : the international review of organizational improvement
15
International journal of quality & reliability management
14
Quality management journal : QMJ
13
International journal of industrial organization
12
Journal of retailing and consumer services
11
International journal of contemporary hospitality management
10
European journal of operational research : EJOR
9
International journal of production economics
9
SpringerLink / Bücher
9
Cogent business & management
8
International journal of quality and service sciences
8
NBER Working Paper
8
The service industries journal
8
European research studies
7
Journal of health economics
7
Journal of hospitality marketing & management
7
NBER working paper series
7
OECD Health Statistics
7
Management science : journal of the Institute for Operations Research and the Management Sciences
6
Tourism management : research, policies, practice
6
Applied economics
5
Asia Pacific journal of marketing and logistics
5
Journal of economic behavior & organization : JEBO
5
Manufacturing & service operations management : M & SOM
5
The journal of services marketing
5
Tourism economics : the business and finance of tourism and recreation
5
Transportation research / E : an international journal
5
Europäische Hochschulschriften / 5
4
Faculty & research / Insead : working paper series
4
Health economics
4
International journal of electronic marketing and retailing : IJEMR
4
International journal of quality and innovation : IJQI
4
Journal for global business advancement : JGBA
4
Journal of air transport management
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ECONIS (ZBW)
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1
Measuring service quality with text analytics : considering both importance and performance of consumer opinions on social and non-social online platforms
Lu, Lin
;
Xu, Pei
;
Wang, Yen-Yao
;
Wang, Yu
- In:
Journal of business research : JBR
169
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014468560
Saved in:
2
Electronic word-of-mouth from video bloggers : the role of content quality and source homophily across hedonic and utilitarian products
Filieri, Raffaele
;
Acikgoz, Fulya
;
Du, Hao
- In:
Journal of business research : JBR
160
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014294781
Saved in:
3
Transformative quality in Higher Education Institutions (HEIs) : conceptualisation, scale development and validation
Gill, Seerat Kaur
;
Dhir, Amandeep
;
Singh, Gurparkash
; …
- In:
Journal of business research : JBR
138
(
2022
),
pp. 275-286
Persistent link: https://www.econbiz.de/10013197829
Saved in:
4
A quantifiable quality enabled servitisation model : benchmarking Indian automobile manufacturers
Mishra, Bibekananda
;
Mahanty, Biswajit
;
Thakkar, Jitesh J.
- In:
International journal of production research
59
(
2021
)
9
,
pp. 2667-2689
Persistent link: https://www.econbiz.de/10012516246
Saved in:
5
Optimal ordering and pricing policies in managing perishable products with quality deterioration
Chen, Jing
;
Tian, Zhongwei
;
Wei, Hang
- In:
International journal of production research
59
(
2021
)
15
,
pp. 4472-4494
Persistent link: https://www.econbiz.de/10012589347
Saved in:
6
How to measure quality in multi-channel retailing and not die trying
Acquila-Natale, Emiliano
;
Iglesias-Pradas, Santiago
- In:
Journal of business research : JBR
109
(
2020
),
pp. 38-48
Persistent link: https://www.econbiz.de/10012238022
Saved in:
7
The cues that matter : screening for quality signals in the ex ante phase of buying professional services
Pemer, Frida
;
Skjølsvik, Tale
- In:
Journal of business research : JBR
98
(
2019
),
pp. 352-365
Persistent link: https://www.econbiz.de/10012007250
Saved in:
8
Risk-oriented assembly quality analysing approach considering product reliability degradation
He, Yihai
;
Cui, Jiaming
;
Liu, Fengdi
;
Duan, Panting
; …
- In:
International journal of production research
57
(
2019
)
1
,
pp. 271-284
Persistent link: https://www.econbiz.de/10012183636
Saved in:
9
Dynamic quality and pricing decisions in customer-intensive service systems with online reviews
Zhao, Cui
;
Zhang, Yao
- In:
International journal of production research
57
(
2019
)
18
,
pp. 5725-5748
Persistent link: https://www.econbiz.de/10012193647
Saved in:
10
Quality evaluation of internal cylindrical grinding process with multiple quality characteristics for gear products
Wu, Mei-Fang
;
Chen, Hsuan-Yu
;
Chang, Tsang-Chuan
;
Wu, …
- In:
International journal of production research
57
(
2019
)
21
,
pp. 6687-6701
Persistent link: https://www.econbiz.de/10012193753
Saved in:
11
The smartness paradox: the moderating effect of brand quality reputation on consumers' reactions to RFID-based smart fitting rooms
Mukherjee, Amaradri
;
Smith, Ronn J.
;
Turri, Anna M.
- In:
Journal of business research : JBR
92
(
2018
),
pp. 290-299
Persistent link: https://www.econbiz.de/10011925471
Saved in:
12
Language divergence in service encounters : revisiting its influence on word-of-mouth
Balaji, M. S.
;
Roy, Sanjit
;
Lassar, Walfried M.
- In:
Journal of business research : JBR
72
(
2017
),
pp. 210-213
Persistent link: https://www.econbiz.de/10011645579
Saved in:
13
Combining customer needs and the customer's way of using the product to set customer-focused targets in the House of Quality
Bigorra, Anna Martí
;
Isaksson, Ove
- In:
International journal of production research
55
(
2017
)
7/8
,
pp. 2320-2335
Persistent link: https://www.econbiz.de/10011648588
Saved in:
14
The construction and application of Six Sigma quality indices
Chen, Kuen-Suan
;
Chen, Hsi-Tien
;
Chang, Tsang-Chuan
- In:
International journal of production research
55
(
2017
)
7/8
,
pp. 2365-2384
Persistent link: https://www.econbiz.de/10011648611
Saved in:
15
Optimisation of burn-in time considering the hidden loss of quality deviations in the manufacturing process
He, Yihai
;
Wang, Linbo
;
Wei, Yi
;
He, Zhenzhen
- In:
International journal of production research
55
(
2017
)
9/10
,
pp. 2961-2977
Persistent link: https://www.econbiz.de/10011649203
Saved in:
16
Myopic vs. far-sighted behaviours in a revenue-sharing supply chain with reference quality effects
Liu, Guowei
;
Sethi, Suresh P.
;
Zhang, Jianxiong
- In:
International journal of production research
54
(
2016
)
5/6
,
pp. 1334-1357
Persistent link: https://www.econbiz.de/10011495129
Saved in:
17
A dynamic quality control approach by improving dominant factors based on improved principal component analysis
Diao, Guangzhou
;
Zhao, Liping
;
Yao, Yiyong
- In:
International journal of production research
53
(
2015
)
14
,
pp. 4287-4303
Persistent link: https://www.econbiz.de/10011302768
Saved in:
18
Using a QCAC-entropy-TOPSIS approach to measure quality characteristics and rank improvement priorities for all substandard quality characteristics
Ouyang, Liang-yuh
;
Chen, Kuen-suan
;
Yang, Chun-ming
; …
- In:
International journal of production research
52
(
2014
)
10
,
pp. 3110-3124
Persistent link: https://www.econbiz.de/10010355420
Saved in:
19
Normalisation models for prioritising design requirements for quality function deployment processes
Chen, Liang-hsuan
;
Chen, Cheng-nien
- In:
International journal of production research
52
(
2014
)
2
,
pp. 299-313
Persistent link: https://www.econbiz.de/10010247432
Saved in:
20
Higher quality or lower price? : how value-increasing promotions affect retailer reputation via perceived value
Yoon, Sukki
;
Oh, Sangdo
;
Song, Sujin
;
Kim, Kyungok K.
; …
- In:
Journal of business research : JBR
67
(
2014
)
10
,
pp. 2088-2096
Persistent link: https://www.econbiz.de/10010400113
Saved in:
21
Fuzzy-based analysis of process capability for assembly quality assessment in mechanical assemblies
Khodaygan, S.
;
Movahhedy, M. R.
- In:
International journal of production research
50
(
2012
)
12
,
pp. 3395-3415
Persistent link: https://www.econbiz.de/10009576019
Saved in:
22
Consumer perceptions of third party product quality ratings
Maeyer, Peter De
;
Estelami, Hooman
- In:
Journal of business research : JBR
64
(
2011
)
10
,
pp. 1067-1073
Persistent link: https://www.econbiz.de/10009270585
Saved in:
23
How corporate reputation, quality, and value influence online loyalty
Caruana, Albert
;
Ewing, Michael
- In:
Journal of business research : JBR
63
(
2010
)
9/10
,
pp. 1103-1110
Persistent link: https://www.econbiz.de/10008652762
Saved in:
24
Developing and validating a psychometric shopper-based mall equity measure
El Hedhli, Kamel
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
62
(
2009
)
6
,
pp. 581-587
Persistent link: https://www.econbiz.de/10003853687
Saved in:
25
Perceived quality, emotions, and behavioral intentions : application of an extended Mehrabian-Russell model to restaurants
Jang, Soocheong
;
Namkung, Young
- In:
Journal of business research : JBR
62
(
2009
)
4
,
pp. 451-460
Persistent link: https://www.econbiz.de/10003839885
Saved in:
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