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subject:"Lean management"
~subject:"Dienstleistungsqualität"
~isPartOf:"International journal of productivity and quality management : IJPQM"
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Lean management
Dienstleistungsqualität
Quality management
455
Qualitätsmanagement
455
Industrie
82
Manufacturing industries
82
Service quality
65
TQM
56
total quality management
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India
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Indien
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46
Prozessmanagement
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quality management
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Customer satisfaction
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Kundenzufriedenheit
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Performance measurement
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Performance-Messung
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Lean Production
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Lean production
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Standardisierung
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Standardization
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Firm performance
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Unternehmenserfolg
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KMU
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Product quality
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Produktqualität
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SME
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Instandhaltung
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Erfolgsfaktor
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Fuzzy sets
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Fuzzy-Set-Theorie
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Shahin, Arash
8
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3
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2
Ha Thu Nguyen
2
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2
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International journal of productivity and quality management : IJPQM
The TQM journal : the international review of organizational improvement
109
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
105
International journal of quality & reliability management
87
Total quality management & business excellence
74
Quality management journal : QMJ
64
International journal of six sigma and competitive advantage : IJSSCA
60
International journal of production research
37
International journal of quality and service sciences
36
International journal of services and operations management
35
Journal of health organization and management
23
The international journal of productivity and performance management : IJPPM
22
Beiträge zur Hochschulpolitik
21
Health care management review : HCM review
21
Auditing : a journal of practice & theory
20
Benchmarking : an international journal ; BIJ
20
International journal of hospitality management
19
International journal of production economics
19
Business process management journal
18
Journal of retailing and consumer services
17
Amfiteatru economic : an economic and business research periodical
15
European research studies
15
Cogent business & management
14
International journal of business information systems : IJBIS
14
Journal of air transport management
14
Managing service quality : MSQ ; an international journal
14
International journal of business excellence : IJBEX
13
International journal of contemporary hospitality management
13
International journal of services and operations management : IJSOM
13
A Productivity Press book
12
International journal of business excellence
12
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
12
Journal of industrial engineering and management : JIEM
12
Service business
12
The service industries journal
12
European journal of operational research : EJOR
11
International journal of services, economics and management
11
Journal of business research : JBR
11
The accounting review : a publication of the American Accounting Association
11
Benchmarking : an international journal
10
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1
Smart services' quality scale
Adel, Riham
- In:
International journal of productivity and quality …
35
(
2022
)
4
,
pp. 429-446
Persistent link: https://www.econbiz.de/10013257161
Saved in:
2
Six sigma-oriented methodology for multivariate capability analysis to measure service quality in virtual education environments
Barreto, Rister
;
Herrera, Roberto
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 431-463
Persistent link: https://www.econbiz.de/10014364095
Saved in:
3
Quality management : history, evolution and aspects
Ferreira, Angélica Luize Cardoso
;
Lustosa, Isadora Alves
; …
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 554-566
Persistent link: https://www.econbiz.de/10014364134
Saved in:
4
Estimation of critical success factors of Lean Six Sigma for scrap reduction and quality improvement in manufacturing SMEs
Sodhi, Harsimran Singh
- In:
International journal of productivity and quality …
38
(
2023
)
2
,
pp. 270-284
Persistent link: https://www.econbiz.de/10014313409
Saved in:
5
The role of Yamazumi chart in lean standardisation : modelling and analysis using performance loss function
Chan, Chi On
;
Lau, Henry
;
Fan, Youqing
- In:
International journal of productivity and quality …
38
(
2023
)
4
,
pp. 435-463
Persistent link: https://www.econbiz.de/10014313564
Saved in:
6
The effectiveness of lean management applying process : case study on Jordan Electricity Distribution Company
Alkhlaifat, Osama Khaled
;
Koloszár, László
- In:
International journal of productivity and quality …
38
(
2023
)
4
,
pp. 464-481
Persistent link: https://www.econbiz.de/10014313569
Saved in:
7
Deployment of Lean Six Sigma DMAIC methodology to improve productivity of a can manufacturing industry
Shamsuzzaman, Mohammad
;
AlHerimi, Nadin
;
Haridy, Salah
; …
- In:
International journal of productivity and quality …
39
(
2023
)
2
,
pp. 171-196
Persistent link: https://www.econbiz.de/10014313618
Saved in:
8
Three-phase method to assess the logistics service using Six Sigma metrics, Hotelling's T-square control chart and a principal component capacity indicator
Fontalvo-Herrera, Tomás José
;
Herrera, Roberto
; …
- In:
International journal of productivity and quality …
35
(
2022
)
1
,
pp. 17-39
Persistent link: https://www.econbiz.de/10013093181
Saved in:
9
Process improvement using lean tools : a case from carpet manufacturing industry
Pandey, Bhavna
;
Yadav, Vinod
;
Chauhan, Avanish Singh
; …
- In:
International journal of productivity and quality …
35
(
2022
)
1
,
pp. 117-142
Persistent link: https://www.econbiz.de/10013093193
Saved in:
10
Analysing human and system related barriers of TQM in automobile industries using fuzzy DEMATEL approach
Yadav, Ram Nath
;
Kumar, Devendra
;
Sharma, Ajay Kumar
; …
- In:
International journal of productivity and quality …
35
(
2022
)
2
,
pp. 193-219
Persistent link: https://www.econbiz.de/10013093263
Saved in:
11
Continuous improvement practice and the stages of service operations competitiveness : a hospital case study
Teixeira, André L.
;
Alliprandini, Dário H.
;
Aparecida …
- In:
International journal of productivity and quality …
37
(
2022
)
1
,
pp. 20-35
Persistent link: https://www.econbiz.de/10013448922
Saved in:
12
International consensus on data and information quality for better quality decision-making in higher education institutions
Syafar, Faisal
;
Husain, Halimah
;
Sabara, Edy
- In:
International journal of productivity and quality …
37
(
2022
)
2
,
pp. 143-159
Persistent link: https://www.econbiz.de/10013448939
Saved in:
13
Competence in quality of pharmaceuticals by quality benchmarking : a conceptual discussion
Charyulu, R. Narayana
;
Narayanan, V. Anoop
;
Sandeep, D. S.
- In:
International journal of productivity and quality …
37
(
2022
)
2
,
pp. 216-225
Persistent link: https://www.econbiz.de/10013448944
Saved in:
14
Quality mining : a new approach for managing service quality
Khamoushpour, Behnam
;
Aboumasoudi, Abbas Sheikh
; …
- In:
International journal of productivity and quality …
37
(
2022
)
2
,
pp. 226-245
Persistent link: https://www.econbiz.de/10013448945
Saved in:
15
A comparative analysis of experts' judgment methods for patient safety implementation : FMEA and fuzzy AHP
Golrizgashti, Seyedehfatemeh
;
Keshmiri, Mehrdad
; …
- In:
International journal of productivity and quality …
37
(
2022
)
3
,
pp. 384-404
Persistent link: https://www.econbiz.de/10013448956
Saved in:
16
Design and validity of a holistic scale for service-quality self-assessments : a case study in service companies
Herrera-de-la-Barrera, Jasmin
;
Narvaez-Zuñiga, Claudio …
- In:
International journal of productivity and quality …
35
(
2022
)
4
,
pp. 494-516
Persistent link: https://www.econbiz.de/10013257181
Saved in:
17
An empirical investigation into the impact of product quality dimensions on improving the order-winners and customer satisfaction
Alzoubi, Haitham M.
;
Ahmed, Gouher
;
Al Shurideh, Muhammad
- In:
International journal of productivity and quality …
36
(
2022
)
2
,
pp. 169-186
Persistent link: https://www.econbiz.de/10013369895
Saved in:
18
Insights into customer online reviews of service quality in hotels : evidence from Vietnam
Ha Thu Nguyen
;
Anh Thi Tu Le
;
Nguyen Hoang
;
Phong Thai Le
- In:
International journal of productivity and quality …
36
(
2022
)
2
,
pp. 265-292
Persistent link: https://www.econbiz.de/10013369910
Saved in:
19
Development and validation of instrument for service quality of TQM educational institutions : external customers' perspective
Kwarteng, Albert Justice
- In:
International journal of productivity and quality …
36
(
2022
)
2
,
pp. 293-311
Persistent link: https://www.econbiz.de/10013369912
Saved in:
20
Ensuring quality in higher education institutions : going beyond quality assurance system
Kwarteng, Albert Justice
- In:
International journal of productivity and quality …
36
(
2022
)
4
,
pp. 569-588
Persistent link: https://www.econbiz.de/10013370194
Saved in:
21
Lean Six Sigma in food industry : a case study
Sodhi, Harsimran Singh
- In:
International journal of productivity and quality …
34
(
2021
)
3
,
pp. 336-349
Persistent link: https://www.econbiz.de/10012800564
Saved in:
22
Methodology of classification, forecast and prediction of healthcare providers accredited in high quality in Colombia
Fontalvo-Herrera, Tomás
;
Delahoz-Dominguez, Enrique
; …
- In:
International journal of productivity and quality …
33
(
2021
)
1
,
pp. 1-20
Persistent link: https://www.econbiz.de/10012595516
Saved in:
23
The relationships among overall service quality, customer satisfaction and customer loyalty in library services
Kachwala, Tohid
;
Panchal, Dinesh
;
Bali, Aditya
- In:
International journal of productivity and quality …
33
(
2021
)
2
,
pp. 198-217
Persistent link: https://www.econbiz.de/10012595606
Saved in:
24
Investigation of lean manufacturing factors for waste reduction in manufacturing SMEs
Sodhi, Harsimran Singh
;
Doordarshi Singh
;
Singh, Bikram Jit
- In:
International journal of productivity and quality …
33
(
2021
)
2
,
pp. 218-233
Persistent link: https://www.econbiz.de/10012595611
Saved in:
25
Co-deployment of quality standards : a systematic literature review
Dahar, Hind
;
Roudies, Ounsa
- In:
International journal of productivity and quality …
32
(
2021
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10012516398
Saved in:
26
Strategic planning of optimising productivity : a '5S under lean quality' approach
Roy, Supriyo
;
Kumar, Kaushik
;
Satpathy, Biswajit
- In:
International journal of productivity and quality …
32
(
2021
)
1
,
pp. 53-71
Persistent link: https://www.econbiz.de/10012516401
Saved in:
27
Quality and performance in small accounting firms
Kolvereid, Lars
;
Åmo, Bjørn Willy
- In:
International journal of productivity and quality …
32
(
2021
)
1
,
pp. 129-145
Persistent link: https://www.econbiz.de/10012516418
Saved in:
28
CMMS software quality function deployment based on maintenance objectives : a framework for software selection process
Balouei Jamkhaneh, Hadi
;
Shahin, Reza
;
Shahin, Arash
; …
- In:
International journal of productivity and quality …
32
(
2021
)
4
,
pp. 413-439
Persistent link: https://www.econbiz.de/10012516462
Saved in:
29
The relationship between total quality management practices and organisational image in the hospital industry : an empirical examination
Babu, Faisal
;
Thomas, Sam
- In:
International journal of productivity and quality …
29
(
2020
)
1
,
pp. 1-23
Persistent link: https://www.econbiz.de/10012178423
Saved in:
30
Proposal of a causal model to measure the impact of quality on industrial performance : a case study from Moroccan context
Ben Ali, Mohamed
;
Rifai, Said
;
Barrijal, Said
; …
- In:
International journal of productivity and quality …
30
(
2020
)
2
,
pp. 143-167
Persistent link: https://www.econbiz.de/10012254787
Saved in:
31
Statistical investigation of Lean Six Sigma for waste reduction in Indian SMES by identify rank define analyse improve control model
Ramkumar, P. N.
;
Satish, K. P.
- In:
International journal of productivity and quality …
30
(
2020
)
2
,
pp. 252-277
Persistent link: https://www.econbiz.de/10012254794
Saved in:
32
Cable insulation productivity improvement using Lean Six Sigma
Dweiri, Fikri
;
Ishaq, Samar
- In:
International journal of productivity and quality …
30
(
2020
)
4
,
pp. 488-508
Persistent link: https://www.econbiz.de/10012256672
Saved in:
33
Integrating Kano customer satisfaction coefficient and SIPA grid for service quality improvement
Oey, Elia
;
Paramitha, Tiara
;
Novita, Novita
- In:
International journal of productivity and quality …
31
(
2020
)
2
,
pp. 167-188
Persistent link: https://www.econbiz.de/10012516274
Saved in:
34
An application of the Kano model and retail service quality scale to Vietnamese supermarkets
Ha Thu Nguyen
- In:
International journal of productivity and quality …
31
(
2020
)
2
,
pp. 189-206
Persistent link: https://www.econbiz.de/10012516275
Saved in:
35
Patient satisfaction in hospital emergency services : a perspective from Portugal
Polónia, Daniel Ferreira
;
Dias, Ana Alexandra da Costa
; …
- In:
International journal of productivity and quality …
31
(
2020
)
3
,
pp. 349-368
Persistent link: https://www.econbiz.de/10012516301
Saved in:
36
An empirical investigation of the relationship between TQM practices, quality performance, and customer satisfaction level
Anil, Anu P.
;
Satish, K. P.
- In:
International journal of productivity and quality …
26
(
2019
)
1
,
pp. 96-117
Persistent link: https://www.econbiz.de/10012027749
Saved in:
37
Evaluation of healthcare service quality management in an Iranian hospital by using fuzzy logic
Jahantigh, Farzad Firouzi
- In:
International journal of productivity and quality …
26
(
2019
)
2
,
pp. 160-175
Persistent link: https://www.econbiz.de/10012027774
Saved in:
38
The effect of combining knowledge-based practices and healthcare policies on healthcare quality
Kolagar, Milad
;
Hosseini, Seyed Mohammad Hassan
- In:
International journal of productivity and quality …
26
(
2019
)
3
,
pp. 247-275
Persistent link: https://www.econbiz.de/10012027781
Saved in:
39
Association of interacting quality initiatives and quality awards with performance : the effect of context
Upadhyaya, Gururaj
;
Bhat, K. Subrahmanya
- In:
International journal of productivity and quality …
26
(
2019
)
3
,
pp. 353-370
Persistent link: https://www.econbiz.de/10012027792
Saved in:
40
The impact of quality management practices, training and employee suggestion schemes on quality performance
Sundar, Suhan
;
Prabhu, H. Mahesh
- In:
International journal of productivity and quality …
28
(
2019
)
2
,
pp. 210-226
Persistent link: https://www.econbiz.de/10012154554
Saved in:
41
Broadening the Lean Six Sigma concept through employee adaptability : a literature review
Sony, Michael
;
Mekoth, Nandakumar
- In:
International journal of productivity and quality …
28
(
2019
)
3
,
pp. 279-298
Persistent link: https://www.econbiz.de/10012158870
Saved in:
42
Literature review : continuous improvement through Lean Six Sigma
Narottam, Yadav
;
Mathiyazhagan, Maathai K.
;
Kumar, Krishan
- In:
International journal of productivity and quality …
28
(
2019
)
1
,
pp. 3-27
Persistent link: https://www.econbiz.de/10012140229
Saved in:
43
Reduction in call handling time in transportation service industry using lean Six Sigma DMAIC methodology
Adhyapak, Ritesh
;
Baby, Abin
;
Koppuravuri, Sobhan
- In:
International journal of productivity and quality …
27
(
2019
)
3
,
pp. 352-368
Persistent link: https://www.econbiz.de/10012140251
Saved in:
44
Development and validation of multi-dimensional wind turbine service quality scale for measuring operations and maintenance service quality in wind energy sector
Jernick, G. Arun
;
Suganthi, L.
;
Iniyan, S.
- In:
International journal of productivity and quality …
23
(
2018
)
1
,
pp. 31-54
Persistent link: https://www.econbiz.de/10011861033
Saved in:
45
Identification and ranking of enablers of green lean Six Sigma implementation using AHP
Pandey, Harsha
;
Garg, Dixit
;
Luthra, Sunil
- In:
International journal of productivity and quality …
23
(
2018
)
2
,
pp. 187-217
Persistent link: https://www.econbiz.de/10011861192
Saved in:
46
Analysing of customer feedback on critical quality parameters to improve productivity in manufacturing : a case study
Thangaiah, Stephan I. S.
;
Sharma, Vinay
;
Sundharam, …
- In:
International journal of productivity and quality …
23
(
2018
)
3
,
pp. 349-368
Persistent link: https://www.econbiz.de/10011861423
Saved in:
47
Drivers of hospital safety culture quality in emerging economies : the case of Saudi Arabia
Ferrer, Mario
;
Santa, Ricardo
;
Medhekar-Smith, Anita
; …
- In:
International journal of productivity and quality …
23
(
2018
)
3
,
pp. 369-384
Persistent link: https://www.econbiz.de/10011861447
Saved in:
48
Statistical process control and quality of service at seaports
Ansorena, Íñigo L.
- In:
International journal of productivity and quality …
24
(
2018
)
2
,
pp. 165-176
Persistent link: https://www.econbiz.de/10011889252
Saved in:
49
Integration of lean, Six Sigma and theory of constraints for productivity improvement of mining industry
Rajini, J.
;
Nagaraju, Dega
;
Narayanan, S.
- In:
International journal of productivity and quality …
24
(
2018
)
3
,
pp. 424-440
Persistent link: https://www.econbiz.de/10011924268
Saved in:
50
Patient satisfaction analysis using a multi-criteria analysis method : the case of the NHS in Greece
Drosos, Dimitris
;
Tsotsolas, Nikos
;
Skordoulis, Michalis
; …
- In:
International journal of productivity and quality …
25
(
2018
)
4
,
pp. 491-505
Persistent link: https://www.econbiz.de/10011988637
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