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~isPartOf:"International journal of hospitality management"
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Search: subject_exact:"Quality function deployment"
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Quality management
29
Qualitätsmanagement
29
Dienstleistungsqualität
19
Service quality
19
Hotel industry
16
Hotellerie
16
Customer satisfaction
11
Kundenzufriedenheit
11
Firm performance
9
Unternehmenserfolg
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Beziehungsmarketing
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Product quality
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Produktqualität
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Relationship marketing
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Gastgewerbe
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Hospitality industry
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Consumer behaviour
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Gastronomie
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Konsumentenverhalten
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Krankenhaus
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Environmental management
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Tourism employees
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Umweltmanagement
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AHP approach
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Confidence
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Corporate Social Responsibility
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29
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Pereira-Moliner, Jorge
3
Han, Heesup
2
Lee, Jin-soo
2
Molina Azorín, José Francisco
2
Tarí, Juan José
2
Wong, IpKin Anthony
2
Ai, Jin
1
Arana, German
1
Ariza-Montes, Antonio
1
Back, Ki-Joon
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Benavides Velasco, Carlos A.
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Benavides-Chicón, Carlos Guillermo
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Bizjak, Boštjan
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Boiral, Olivier
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Caroli, Matteo
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Chen, Cheng-Ta
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Chen, Cheng-ta
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Chen, Chiang-Ming
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Chen, Kuan-yu
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Cheng, Ching-Chan
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Cheng, Ching-chan
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Chi, Yan-Ping
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Chiang, Jui-Te
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Chiu, Hsien-Hung
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Claver Cortés, Enrique
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Dallinger, Ioana
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Del Chiappa, Giacomo
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Fabjan, Daša3
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Franco, Stefano
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Heras-Saizarbitoria, Iñaki
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Hernández-Perlines, Felipe
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Hsu, Fu-sung
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Hu, Hsiu-yuan
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International journal of hospitality management
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
528
International journal of productivity and quality management : IJPQM
455
The TQM journal : the international review of organizational improvement
416
International journal of quality & reliability management
404
International journal of production research
354
Total quality management & business excellence
251
International journal of production economics
199
International journal of six sigma and competitive advantage : IJSSCA
186
Quality management journal : QMJ
176
European journal of operational research : EJOR
93
International journal of services and operations management
88
International journal of quality and service sciences
81
SpringerLink / Bücher
74
Benchmarking : an international journal ; BIJ
66
International Journal of Quality & Reliability Management
66
International journal of business excellence
62
The international journal of productivity and performance management : IJPPM
61
Business process management journal
59
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
59
International journal of process management and benchmarking : IJPMB
58
Health care management review : HCM review
54
Amfiteatru economic : an economic and business research periodical
53
Journal of industrial engineering and management : JIEM
50
Journal of operations management
47
European journal of industrial engineering : EJIE
43
Europäische Hochschulschriften / 5
43
IEEE transactions on engineering management : EM
43
Beiträge zur Hochschulpolitik
42
Journal of health organization and management
42
International journal of quality and innovation
41
International journal of technology management : IJTM
38
Cogent business & management
36
International journal of business excellence : IJBEX
35
Springer eBook Collection
35
Management science : journal of the Institute for Operations Research and the Management Sciences
34
International journal of services and operations management : IJSOM
33
European research studies
32
Gabler Edition Wissenschaft
32
A Productivity Press book
31
Six Sigma in der Finanzbranche
30
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ECONIS (ZBW)
29
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1
Effects of offering incentives for reviews on trust : role of review quality and incentive source
Ai, Jin
;
Gursoy, Dogan
;
Liu, Yue
;
Lv, Xingyang
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013266168
Saved in:
2
Impact of service quality and environmental practices on hotel companies : an empirical approach
Perramon, Jordi
;
Oliveras-Villanueva, Marc
;
Llach, Josep
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014227108
Saved in:
3
Food delivery application quality in customer brand loyalty formation : identifying its antecedent and outcomes
Lee, Soyeun Olivia
;
Han, Heesup
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014227210
Saved in:
4
The effects of service climate and internal service quality on frontline hotel employees' service-oriented behaviors
Lin, Meizhen
;
Ling, Qian
;
Liu, Yanling
;
Hu, Rong
- In:
International journal of hospitality management
97
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012820015
Saved in:
5
Construction of a service quality scale for the online food delivery industry
Cheng, Ching-Chan
;
Chang, Ya-Yuan
;
Chen, Cheng-Ta
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012547904
Saved in:
6
How do dynamic capabilities explain hotel performance?
Pereira-Moliner, Jorge
;
Molina Azorín, José Francisco
; …
- In:
International journal of hospitality management
98
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013198480
Saved in:
7
Should the EFQM excellence model be adapted for specific industries? : a restaurant sector example
Liu, Yung-Lun
;
Ko, Pen-Fa
;
Chiang, Jui-Te
;
Shyr, Wen-Jye
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012425083
Saved in:
8
Developing ambidexterity through quality management and their effects on performance
Pertusa-Ortega, Eva M.
;
Tarí, Juan José
; …
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012425201
Saved in:
9
Self-service technology kiosk design for restaurants : an QFD application
Park, Soona
;
Letho, Xinran
;
Letho, Mark
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012425712
Saved in:
10
Are you good enough? : CSR, quality management and corporate financial performance in the hospitality industry
Franco, Stefano
;
Caroli, Matteo
;
Cappa, Francesco
;
Del …
- In:
International journal of hospitality management
88
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012293891
Saved in:
11
Linking AI quality performance and customer engagement : the moderating effect of AI preference
Prentice, Catherine
;
Weaven, Scott
;
Wong, IpKin Anthony
- In:
International journal of hospitality management
90
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012300149
Saved in:
12
A quarantined lodging stay : the buffering effect of service quality
Wong, IpKin Anthony
;
Yang, Fiona X.
- In:
International journal of hospitality management
91
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012389106
Saved in:
13
Exploring Airbnb service quality attributes and their asymmetric effects on customer satisfaction
Ju, Yongwook
;
Back, Ki-Joon
;
Choi, Youngjoon
;
Lee, Jin-soo
- In:
International journal of hospitality management
77
(
2019
),
pp. 342-352
Persistent link: https://www.econbiz.de/10011988629
Saved in:
14
Innovative capacity, quality certification and performance in the hotel sector
Hernández-Perlines, Felipe
;
Ariza-Montes, Antonio
; …
- In:
International journal of hospitality management
82
(
2019
),
pp. 220-230
Persistent link: https://www.econbiz.de/10012121705
Saved in:
15
The integration between service value and service recovery in the hospitality industry : an application of QFD and ANP
Wu, Wann-Yih
;
Qomariyah, Alfiyatul
;
Nguyen Thi Truong Sa
; …
- In:
International journal of hospitality management
75
(
2018
),
pp. 48-57
Persistent link: https://www.econbiz.de/10011944943
Saved in:
16
Green initiatives and their competitive advantage for the hotel industry in developing countries
Singjai, Komkrit
;
Winata, Lanita
;
Kummer, Tyge-F.
- In:
International journal of hospitality management
75
(
2018
),
pp. 131-143
Persistent link: https://www.econbiz.de/10011944977
Saved in:
17
Does uncertain demand affect service quality?
Chen, Chiang-Ming
;
Chiu, Hsien-Hung
;
Chi, Yan-Ping
;
Wu, …
- In:
International journal of hospitality management
46
(
2015
),
pp. 76-78
Persistent link: https://www.econbiz.de/10011301995
Saved in:
18
The physical appearance of hotel guests : the impact on service providers’ communication and quality of service
Knežević, Mladen
;
Tomka, Dragica
;
Bizjak, Boštjan
; …
- In:
International journal of hospitality management
51
(
2015
),
pp. 8-14
Persistent link: https://www.econbiz.de/10011413936
Saved in:
19
Do ISO 9001-certified hotels get a higher customer rating than non-certified ones?
Heras-Saizarbitoria, Iñaki
;
Arana, German
;
Boiral, Olivier
- In:
International journal of hospitality management
51
(
2015
),
pp. 138-146
Persistent link: https://www.econbiz.de/10011413956
Saved in:
20
Applying mixed methods to identify what drives quick service restaurant's customer satisfaction at the unit-level
Mathe-Soulek, Kimberly
;
Slevitch, Lisa
;
Dallinger, Ioana
- In:
International journal of hospitality management
50
(
2015
),
pp. 46-54
Persistent link: https://www.econbiz.de/10011387958
Saved in:
21
Why do customers switch? : more satiated or less satisfied
Park, Jeong-yeol
;
Jang, Soocheong
- In:
International journal of hospitality management
37
(
2014
),
pp. 159-170
Persistent link: https://www.econbiz.de/10010354187
Saved in:
22
Total quality management, corporate social responsibility and performance in the hotel industry
Benavides Velasco, Carlos A.
;
Quintana García, Cristina
; …
- In:
International journal of hospitality management
41
(
2014
),
pp. 77-87
Persistent link: https://www.econbiz.de/10010403079
Saved in:
23
Developing and validating a multidimensional quality scale for mega-events
Lee, Jin-soo
;
Lee, Choong-Ki
;
Park, Chang-kyu
- In:
International journal of hospitality management
43
(
2014
),
pp. 121-131
Persistent link: https://www.econbiz.de/10010427927
Saved in:
24
The impact of quality management on productivity in the hospitality sector
Benavides-Chicón, Carlos Guillermo
;
Ortega Aguaza, …
- In:
International journal of hospitality management
42
(
2014
),
pp. 165-173
Persistent link: https://www.econbiz.de/10010410744
Saved in:
25
Managing supply chain relationships in the hospitality services : an empirical study of hotels and restaurants
Shi, Xinping
;
Ziqi Liao
- In:
International journal of hospitality management
35
(
2013
),
pp. 112-121
Persistent link: https://www.econbiz.de/10010225835
Saved in:
26
Total quality management, market orientation and hotel performance : the moderating effects of external environmental factors
Wang, Cheng-hua
;
Chen, Kuan-yu
;
Chen, Shiu-chun
- In:
International journal of hospitality management
31
(
2012
)
1
,
pp. 119-129
Persistent link: https://www.econbiz.de/10009406146
Saved in:
27
Enhancing service quality improvement strategies of fine-dining restaurants : new insights from integrating a two-phase decision-making model of IPGA and DEMATEL analysis
Cheng, Ching-chan
;
Chen, Cheng-ta
;
Hsu, Fu-sung
;
Hu, …
- In:
International journal of hospitality management
31
(
2012
)
4
,
pp. 1155-1166
Persistent link: https://www.econbiz.de/10009566985
Saved in:
28
The relationships between CRM, RQ, and CLV based on different hotel preferences
Wu, Shwu-ing
;
Li, Pei-chi
- In:
International journal of hospitality management
30
(
2011
)
2
,
pp. 262-271
Persistent link: https://www.econbiz.de/10008907651
Saved in:
29
Levels of quality and environmental management in the hotel industry : their joint influence on firm performance
Tarí, Juan Jośe
;
Claver Cortés, Enrique
; …
- In:
International journal of hospitality management
29
(
2010
)
3
,
pp. 500-510
Persistent link: https://www.econbiz.de/10003983178
Saved in:
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