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~type_genre:"Conference proceedings"
~type_genre:"Aufsatz in Zeitschrift"
~subject:"Electronic Banking"
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Electronic Banking
Selbstbedienung
319
Self-service
318
Consumer behaviour
196
Konsumentenverhalten
196
Customer satisfaction
105
Kundenzufriedenheit
105
Dienstleistungsqualität
99
Service quality
99
Innovation adoption
75
Innovationsakzeptanz
75
Self-service technology
49
Einzelhandel
39
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39
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37
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37
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self-service technology
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26
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Conference proceedings
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1
Alalwan, Ali Abdallah
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Baabdullah, Abdullah Mohammed
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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ECONIS (ZBW)
26
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1
An analysis of the relationships between human, technological and physical factors in the retail banking sector
Mason, Michela C.
;
Massara, Francesco
;
Raggiotto, Francesco
- In:
Italian journal of marketing : ITJM
2022
(
2022
)
2
,
pp. 249-266
Persistent link: https://www.econbiz.de/10013277062
Saved in:
2
The relationship between service quality of banking kiosk and customer satisfaction : the moderating role of technology readiness
Nguyen Hong Quan
;
Quynh Huong Nguyen
;
Phuong Thao Tran
; …
- In:
International journal of quality and service sciences
15
(
2023
)
3/4
,
pp. 273-290
Persistent link: https://www.econbiz.de/10014432483
Saved in:
3
Customer experience with self-service technologies in the banking sector : evidence from Nigeria
Ugwuanyi, Chidera Christian
;
Uduji, Joseph Ikechukwu
; …
- In:
International journal of business and systems research …
15
(
2021
)
4
,
pp. 405-425
Persistent link: https://www.econbiz.de/10012596125
Saved in:
4
Consumer adoption of self-service technologies in the context of the Jordanian banking industry : examining the moderating role of channel types
Baabdullah, Abdullah Mohammed
;
Rana, Nripendra P.
; …
- In:
Information systems management
36
(
2019
)
4
,
pp. 286-305
Persistent link: https://www.econbiz.de/10012199491
Saved in:
5
Mobile banking : a trade-off between mobile technology and service for consumers' behavioural intention
Shareef, Mahmud Akhter
;
Dutta, Shantanu
;
Dwivedi, …
- In:
The marketing review
17
(
2017
)
4
,
pp. 427-449
Persistent link: https://www.econbiz.de/10011861377
Saved in:
6
Incentive under market system along with informational symmetry to boost up customer attitude toward self-service banking : a proposal
Rahman, Akim M.
- In:
International journal of economics and business research
14
(
2017
)
3/4
,
pp. 312-331
Persistent link: https://www.econbiz.de/10011861950
Saved in:
7
Effect of inherent innovativeness and consumer readiness on attitudes to mobile banking
Frimpong, Kwabena
;
Al-Shuridah, Obaid
;
Wilson, Alan M.
; …
- In:
Journal of financial services marketing : JFSM
22
(
2017
)
4
,
pp. 187-201
Persistent link: https://www.econbiz.de/10011815915
Saved in:
8
Affective and instrumental commitment : a special reference to self-service technologies in domestic and foreign banks
Hoang Thi Bich Chi
;
Le, Angelina Nhat Hanh
- In:
Journal of economic development
23
(
2016
)
2
,
pp. 137-160
Persistent link: https://www.econbiz.de/10011647707
Saved in:
9
An assessment of the impact of self-service technology (SST) on firm performance : case study of a bank in Zimbabwe (2009-13)
Mazana, Reginald
;
Rupere, Taurayi
;
Kabanda, Gabriel
- In:
Journal of payments strategy & systems
10
(
2016
)
1
,
pp. 96-112
Persistent link: https://www.econbiz.de/10011566583
Saved in:
10
Perceived risk and technology acceptance model in self-service banking : a study on the nature of mediation
Kansal, Purva
- In:
South Asian journal of management : SAJM
23
(
2016
)
2
,
pp. 51-71
Persistent link: https://www.econbiz.de/10011567385
Saved in:
11
Validation of a scale for measuring problems in internet banking and their effect on customer satisfaction
George, Ajimon
;
Kumar, G. S. Gireesh
- In:
Vision : the journal of business perspective
19
(
2015
)
4
,
pp. 312-323
Persistent link: https://www.econbiz.de/10011488677
Saved in:
12
Perceived service quality and satisfaction of self-service technology : the case of automated teller machines
Narteh, Bedman
- In:
International journal of quality & reliability management
32
(
2015
)
4
,
pp. 361-380
Persistent link: https://www.econbiz.de/10011305182
Saved in:
13
Innovation adoption across self-service banking technologies in India
Kaushik, Arun Kumar
;
Rahman, Zillur
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
2
,
pp. 96-121
Persistent link: https://www.econbiz.de/10011326064
Saved in:
14
Investigating the factors influencing the adoption of m-banking : a cross cultural study
Mortimer, Gary
;
Neale, Larry
;
Hasan, Syed Fazal E.
; …
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
4
,
pp. 545-570
Persistent link: https://www.econbiz.de/10011384269
Saved in:
15
Impact of service quality dimensions in internet banking on customer satisfaction
George, Ajimon
;
Kumar, G. S. Gireesh
- In:
Decision
41
(
2014
)
1
,
pp. 73-85
Persistent link: https://www.econbiz.de/10010367898
Saved in:
16
Comparing methods to separate treatment from self-selection effects in an online banking setting
Gensler, Sonja
;
Leeflang, Peter
;
Skiera, Bernd
- In:
Journal of business research : JBR
66
(
2013
)
9
,
pp. 1272-1278
Persistent link: https://www.econbiz.de/10009756056
Saved in:
17
Predicting customers' behavioral intentions toward ATM services
Sahi, Gurjeet Kaur
;
Gupta, Sangeeta
- In:
Journal of Indian business research
5
(
2013
)
4
,
pp. 251-270
Persistent link: https://www.econbiz.de/10010364805
Saved in:
18
An empirical study of the relationship between a self-service technology investment and firm financial performance
Hung, Chia-sheng
;
Yen, David C.
;
Ou, Chin S.
- In:
Journal of engineering and technology management : JET-M
29
(
2012
)
1
,
pp. 62-70
Persistent link: https://www.econbiz.de/10009565814
Saved in:
19
The effect of trust, channel technology, and transaction type on the adoption of self-service bank channels
Dimitriadis, Sergios
;
Kyrezis, Nikolaos
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1293-1310
Persistent link: https://www.econbiz.de/10009154358
Saved in:
20
Cost structure, customer profitability, and retention implications of self-service distribution channels : evidence from customer behavior in an online banking channel
Campbell, Dennis W.
;
Frei, Frances
- In:
Management science : journal of the Institute for …
56
(
2010
)
1
,
pp. 4-24
Persistent link: https://www.econbiz.de/10003946147
Saved in:
21
Self-service technology options and service quality : the case of online banking services
Jamal, Ahmad
;
Malik, Rangana
- In:
Journal for global business advancement : JGBA
3
(
2010
)
4
,
pp. 277-284
Persistent link: https://www.econbiz.de/10008746111
Saved in:
22
The empirical study of customer satisfaction and continued behavioural intention towards self-service banking : technology readiness as an antecedent
Chen, Shih-chih
;
Chen, Huei-huang
- In:
International journal of electronic finance : IJEF
3
(
2009
)
1
,
pp. 64-76
Persistent link: https://www.econbiz.de/10003853486
Saved in:
23
Antecedents and consequences of service quality in consumer evaluation of self-service internet technologies
Shamdasani, Prem
;
Mukherjee, Avinandan
;
Malhotra, Neeru
- In:
The service industries journal
28
(
2008
)
1/2
,
pp. 117-138
Persistent link: https://www.econbiz.de/10003733025
Saved in:
24
Understanding registration influences for electronic banking
Durkin, Mark
- In:
The international review of retail, distribution and …
17
(
2007
)
3
,
pp. 219-231
Persistent link: https://www.econbiz.de/10003503862
Saved in:
25
Customer efficiency, channel usage, and firm performance in retail banking
Xue, Mei
;
Hitt, Lorin M.
;
Harker, Patrick T.
- In:
Manufacturing & service operations management : M & SOM
9
(
2007
)
4
,
pp. 535-558
Persistent link: https://www.econbiz.de/10003578707
Saved in:
26
Die Bedeutung von Inhibitoren im Adoptionsprozess technologiebasierter Self-Service-Innovationen
Harms, Ann-Kathrin
- In:
Marketing : ZFP ; journal of research and management
25
(
2003
)
4
,
pp. 257-272
Persistent link: https://www.econbiz.de/10001825868
Saved in:
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