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~isPartOf:"International journal of hospitality management"
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Selbstbedienung
18
Self-service
18
Consumer behaviour
12
Konsumentenverhalten
12
Self-service technology
7
Dienstleistungsqualität
6
Service quality
6
Customer satisfaction
5
Kundenzufriedenheit
5
Technischer Fortschritt
5
Technological change
5
Gastronomie
4
Restaurant industry
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Betriebliche Wertschöpfung
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Value co-creation
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Value creation
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Automatisierung
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Appropriation
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Australien
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1
Ahn, Jee Ahe
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Aslan, Marjan
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Belanche, Daniel
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Edvardsson, Bo
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Elaheh Yadegaridehkordi
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Journal of service management
International journal of hospitality management
The journal of services marketing
15
Journal of retailing and consumer services
14
The service industries journal
14
Journal of business research : JBR
12
Europäische Hochschulschriften / 5
10
Services marketing quarterly
10
Journal of hospitality marketing & management
8
Journal of service research : JSR
7
Managing service quality : MSQ ; an international journal
7
International journal of contemporary hospitality management
5
Journal of travel and tourism marketing
5
Service business
5
SpringerLink / Bücher
5
The international review of retail, distribution and consumer research
5
Gabler Edition Wissenschaft
4
International journal of services and operations management
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of retailing
4
Psychology & marketing
4
Betriebs-Berater : BB
3
Economie et statistique
3
HMD : Praxis der Wirtschaftsinformatik
3
History of retailing and consumption
3
Information systems management
3
Journal of air transport management
3
Journal of decision systems
3
Management science : journal of the Institute for Operations Research and the Management Sciences
3
Technological forecasting & social change : an international journal
3
Betriebswirtschaftliche Abhandlungen
2
Business History
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Business history
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European journal of marketing : EJM
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European retail research
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Food marketing
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Forschungsbeiträge des Lehrstuhls Univ.-Prof. Dr. Anton Meyer und der Fördergesellschaft Finanzdienstleistungs-Marketing (FFM) e.V. an der Johannes-Gutenberg-Universität Mainz
2
Forschungsergebnisse der WU Wirtschaftsuniversität Wien
2
Handbook of hospitality operations and IT
2
Harvard-Business-Manager : das Wissen der Besten
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1
To automate or not to automate? : a contingency approach to service automation
Hottat, Eline
;
Leroi-Werelds, Sara
;
Streukens, Sandra
- In:
Journal of service management
34
(
2023
)
4
,
pp. 696-724
Persistent link: https://www.econbiz.de/10014338200
Saved in:
2
Self-service technology recovery : the importance of psychological need support
Keating, Byron W.
;
Aslan, Marjan
- In:
Journal of service management
34
(
2023
)
4
,
pp. 725-749
Persistent link: https://www.econbiz.de/10014338201
Saved in:
3
Designing gamified interactions with self-service technology at restaurants
Lee, Wangoo
;
Lu, Lu
- In:
International journal of hospitality management
113
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014325583
Saved in:
4
My phone, my zone : restaurant consumers’ territorial responses to unsolicited recommendation on their smartphones
Tang, Yangyi
;
Yang, Liu
;
He, Yuanqiong
- In:
International journal of hospitality management
101
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013271305
Saved in:
5
Applications of disruptive digital technologies in hotel industry : a systematic review
Iranmanesh, Mohammad
;
Ghobakhloo, Morteza
;
Nilashi, …
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014227136
Saved in:
6
Self-service technology kiosk design for restaurants : an QFD application
Park, Soona
;
Letho, Xinran
;
Letho, Mark
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012425712
Saved in:
7
A multilevel study on preferences for self-service technology versus human staff : insights from hotels in China
Liu, Chun
;
Hung, Kam
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012495083
Saved in:
8
Self-service technology research : a bibliometric co-citation visualization analysis
Shin, Hakseung
;
Perdue, Richard R.
- In:
International journal of hospitality management
80
(
2019
),
pp. 101-112
Persistent link: https://www.econbiz.de/10012058618
Saved in:
9
Consumer responses to interactive restaurant self-service technology (IRSST) : the role of gadget-loving propensity
Ahn, Jee Ahe
;
Seo, Soobin
- In:
International journal of hospitality management
74
(
2018
),
pp. 109-121
Persistent link: https://www.econbiz.de/10011924621
Saved in:
10
Improving consumer commitment through the integration of self-service technologies : a transcendent consumer experience perspective
Wei, Wei
;
Torres, Edwin
;
Hua, Nan
- In:
International journal of hospitality management
59
(
2016
),
pp. 105-115
Persistent link: https://www.econbiz.de/10011609958
Saved in:
11
Why did they do it? : how customers’ self-service technology introduction attributions affect the customer-provider relationship
Nijssen, E. J.
;
Schepers, Jeroen J. L.
;
Belanche, Daniel
- In:
Journal of service management
27
(
2016
)
3
,
pp. 276-298
Persistent link: https://www.econbiz.de/10011583413
Saved in:
12
Service appropriation : how do customers make the service their own?
Mifsud, Matthieu
;
Cases, Anne-Sophie
;
N'Goala, Gilles
- In:
Journal of service management
26
(
2015
)
5
,
pp. 706-725
Persistent link: https://www.econbiz.de/10011503550
Saved in:
13
Firm self-service technology readiness
Ramaseshan, B.
;
Kingshott, Russel P. J.
;
Stein, Alisha
- In:
Journal of service management
26
(
2015
)
5
,
pp. 751-776
Persistent link: https://www.econbiz.de/10011503563
Saved in:
14
Customer experience from a self-service system perspective
Åkesson, Maria
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
5
,
pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
Saved in:
15
Using self-service technology to reduce customer waiting times
Kokkinou, Alinda
;
Cranage, David A.
- In:
International journal of hospitality management
33
(
2013
),
pp. 435-445
Persistent link: https://www.econbiz.de/10009746331
Saved in:
16
Customer choice of self-service technology : the roles of situational influences and past experience
Wang, Cheng
;
Harris, Jennifer
;
Patterson, Paul G.
- In:
Journal of service management
23
(
2012
)
1
,
pp. 54-78
Persistent link: https://www.econbiz.de/10009534368
Saved in:
17
Refinement of the technology readiness index scale : a replication and cross-validation in the self-service technolgy context
Lin, Jiun-sheng Chris
;
Hsieh, Pei-ling
- In:
Journal of service management
23
(
2012
)
1
,
pp. 34-53
Persistent link: https://www.econbiz.de/10009534369
Saved in:
18
Relationship of WWW usage and employee learning in the casino industry
Lema, Joseph D.
;
Agrusa, Jerome
- In:
International journal of hospitality management
28
(
2009
)
1
,
pp. 18-25
Persistent link: https://www.econbiz.de/10003798257
Saved in:
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