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International journal of hospitality management
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103
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89
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78
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77
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Services marketing quarterly
73
Journal of travel and tourism marketing
69
Tourism management : research, policies, practice
68
International journal of quality & reliability management
65
The accounting review : a publication of the American Accounting Association
65
Health care management review : HCM review
55
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52
International journal of productivity and quality management : IJPQM
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ECONIS (ZBW)
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1
Service quality and price competition in crowdsourced delivery markets
He, Shan
;
Ma, Zujun
- In:
International transactions in operational research : a …
31
(
2024
)
3
,
pp. 2023-2055
Persistent link: https://www.econbiz.de/10014470643
Saved in:
2
Quantitative analysis of the publication trends in four decades of SERVQUAL research : a bibliometric approach
Oh, Dong-Geun
;
Elango, B.
- In:
Total quality management & business excellence
35
(
2024
)
1/2
,
pp. 297-319
Persistent link: https://www.econbiz.de/10014513355
Saved in:
3
The effect of reliability and empathy on customer satisfaction : a survey of PT Telkom Indonesia's IndiHome customers
Widagdo, Suwignyo
;
Handayani, Yuniorita Indah
; …
- In:
Human systems management : HSM
43
(
2024
)
2
,
pp. 181-194
Persistent link: https://www.econbiz.de/10014519480
Saved in:
4
Inventory sharing under service competition
Guo, Xiaomeng
;
Jiang, Baojun
- In:
Manufacturing & service operations management : M & SOM
25
(
2023
)
6
,
pp. 2333-2351
Persistent link: https://www.econbiz.de/10014437704
Saved in:
5
A machine learning-based assessments of customer satisfaction levels in Indian Postal Services (ML-ACSLIPS) for selected Tamilnadu districts from social media content
Sangeetha, T.
;
Subatra, B.
- In:
International journal of financial engineering
10
(
2023
)
4
,
pp. 1-21
Persistent link: https://www.econbiz.de/10014444708
Saved in:
6
Relations between service quality and students' willingness to pay for online education during COVID-19
Demir, Ahmet
;
Abdulqadr, Kezhan Salar
;
Ali, Bayad Jamal
; …
- In:
Middle East journal of management : MEJM
10
(
2023
)
6
,
pp. 637-662
Persistent link: https://www.econbiz.de/10014424556
Saved in:
7
Comparing service quality of internet banking services in rural and urban areas of Punjab
Amandeep Singh
;
Sharma, Jyotsna
- In:
International journal of business and globalisation : IJBG
35
(
2023
)
1/2
,
pp. 203-218
Persistent link: https://www.econbiz.de/10014388744
Saved in:
8
Antecedents of Indian information technology service organisations moving up the value chain : a mediation model
Mahendramohan, B.
;
Kannabiran, G.
;
Sridevi, P.
- In:
International journal of business excellence : IJBEX
30
(
2023
)
4
,
pp. 507-531
Persistent link: https://www.econbiz.de/10014389037
Saved in:
9
Service quality, perceived price fairness, and users' continuous usage intentions regarding shared bike service
Ma, Liang
;
Zhang, Xin
;
Hao, Feifei
;
Liu, Shenghui
- In:
Total quality management & business excellence
34
(
2023
)
13/14
,
pp. 1682-1702
Persistent link: https://www.econbiz.de/10014369719
Saved in:
10
Well-known or well-liked? : the effects of brand reputation on customers' responses to service failure
Liu, Mengzhen
;
Xiong, Wei
- In:
Journal of travel and tourism marketing
40
(
2023
)
3
,
pp. 221-241
Persistent link: https://www.econbiz.de/10014369784
Saved in:
11
Online service quality of state organizations : a study of online services of Ghana revenue authority
Tetteh, Joseph Emmanuel
;
Haizel-Commeh, John
; …
- In:
Journal of internet commerce
22
(
2023
)
4
,
pp. 538-566
Persistent link: https://www.econbiz.de/10014372862
Saved in:
12
Quality aspects vs consumption values : what affects intention to book hotels in the post-Covid era?
Ray, Arghya
;
Gupta, Siddharth
;
Rana, Nripendra P.
- In:
Quality management journal : QMJ
30
(
2023
)
4
,
pp. 225-243
Persistent link: https://www.econbiz.de/10014373755
Saved in:
13
Visitor satisfaction of Zoo tourism in Ghana
Agyeman, Yaw Boakye
;
Asebah, Paul
- In:
Tourism planning & development
20
(
2023
)
6
,
pp. 1140-1159
Persistent link: https://www.econbiz.de/10014393328
Saved in:
14
Community orientation : an overlooked pillar of market-oriented higher education institutions
El Alfy, Shahira
- In:
Journal of marketing for higher education
33
(
2023
)
2
,
pp. 182-204
Persistent link: https://www.econbiz.de/10014419291
Saved in:
15
Six sigma-oriented methodology for multivariate capability analysis to measure service quality in virtual education environments
Barreto, Rister
;
Herrera, Roberto
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 431-463
Persistent link: https://www.econbiz.de/10014364095
Saved in:
16
Business sustainability for small coffee shops : the role of leader and quality
Najib, Mukhamad
;
Fahma, Farah
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 536-553
Persistent link: https://www.econbiz.de/10014364130
Saved in:
17
Service quality of ski group package tours : a modified importance-performance analysis
Liu, Shih-Hao
;
Tsai, Chin-Hsiang
- In:
International journal of services and operations …
46
(
2023
)
1
,
pp. 35-59
Persistent link: https://www.econbiz.de/10014364451
Saved in:
18
Mohalla clinic : a case on healthcare service operations and quality
Prashar, Anupama
- In:
Vision : the journal of business perspective
27
(
2023
)
4
,
pp. 538-552
Persistent link: https://www.econbiz.de/10014365974
Saved in:
19
Gauging the service quality of App Cabs, post COVID-19 : associating sets of underlying constructs
Khan, Swapna Datta
- In:
Advances in Management Research : Emerging Challenges …
,
(pp. 18-28)
.
2022
Persistent link: https://www.econbiz.de/10014434788
Saved in:
20
Literature review of service quality concepts, models and scales
Prabhu, Sandeep
- In:
International journal of business and globalisation : IJBG
33
(
2023
)
1/2
,
pp. 76-93
Persistent link: https://www.econbiz.de/10014232688
Saved in:
21
Unearthing the determinants of commuters' satisfaction in Delhi Metro Rail Corporation
Bharadwaj, Yogendra Pal
- In:
International journal of business excellence : IJBEX
30
(
2023
)
2
,
pp. 183-202
Persistent link: https://www.econbiz.de/10014312858
Saved in:
22
Assessing technology banking service providers using fuzzy MCDM approach
Sindwani, Rajiv
- In:
International journal of productivity and quality …
38
(
2023
)
3
,
pp. 312-331
Persistent link: https://www.econbiz.de/10014313416
Saved in:
23
Measuring service quality in Indian automobile aftersales : AutoIND scale
Singh, Munish Pal
;
Sharma, Satyendra Kumar
;
Chanda, Udayan
- In:
International journal of process management and …
13
(
2023
)
3
,
pp. 401-422
Persistent link: https://www.econbiz.de/10014314006
Saved in:
24
Evaluating the influence of service quality factors in the digital hospitality industry during the COVID-19 pandemic
Gheibdoust, Hamed
;
Gilaninia, Shahram
;
Taleghani, Mohammad
- In:
International journal of networking and virtual …
28
(
2023
)
1
,
pp. 18-35
Persistent link: https://www.econbiz.de/10014315028
Saved in:
25
Buyer behaviour modelling of rural online purchase intention using logistic regression
Arumugam, Thangaraja
;
Hameed, S. Shahul
;
Sanjeev, M. A.
- In:
International journal of management & enterprise …
22
(
2023
)
2
,
pp. 139-157
Persistent link: https://www.econbiz.de/10014316668
Saved in:
26
The role of service quality in enhancing brand authenticity through the moderation effect of corporate social responsibility (CSR)
Ghaffar, Abdul
;
Islam, Tahir
;
Kincl, Tomas
;
Hakeem, Abdul
; …
- In:
Journal of global scholars of marketing science : …
33
(
2023
)
3
,
pp. 475-494
Persistent link: https://www.econbiz.de/10014319623
Saved in:
27
Key dimensions of memorable gastronomic experience : application of q-methodology
Rašan, Dora
;
Laškarin Ažić, Marina
- In:
Journal of hospitality marketing & management
32
(
2023
)
5
,
pp. 615-630
Persistent link: https://www.econbiz.de/10014319781
Saved in:
28
Exploring driver and user perspectives of service quality in sharing economy transport platforms
Amat-Lefort, Natalia
;
Marimon, Frederic
;
Mas-Machuca, Marta
- In:
Total quality management & business excellence
34
(
2023
)
11/12
,
pp. 1315-1333
Persistent link: https://www.econbiz.de/10014320290
Saved in:
29
People quality measurement in service industry : a new approach
Gupta, Nitin
;
Vrat, Prem
;
Ojha, Ravindra
- In:
Metamorphosis : a journal of management research
22
(
2023
)
1
,
pp. 55-72
Persistent link: https://www.econbiz.de/10014321075
Saved in:
30
Determinants of customer loyalty in online group-buying : the self-regulation mechanism
Chang, Chun-Ming
- In:
The service industries journal
43
(
2023
)
5/6
,
pp. 400-421
Persistent link: https://www.econbiz.de/10014321595
Saved in:
31
Who should own the data? : the impact of data ownership shift from the service provider to consumers
Li, Shilei
;
Liu, Yang
;
Feng, Juan
- In:
Journal of management information systems : JMIS
40
(
2023
)
2
,
pp. 366-400
Persistent link: https://www.econbiz.de/10014302547
Saved in:
32
Transportation quality, customer satisfaction and financial performance
Teklay, Belaynesh
;
Dow, Kevin E.
;
Askarany, Davood
; …
- In:
Advances in management accounting
34
(
2022
),
pp. 63-82
Persistent link: https://www.econbiz.de/10014308858
Saved in:
33
Interceding of repurchase intention between e-loyalty and word of mouth advocacy : a study of behavioural consequences and antecedents of e-loyalty
Gulati, Shabnam
;
Gursimranjit Singh
;
Kumar, Arvind
- In:
International journal of electronic business : IJEB
18
(
2023
)
3
,
pp. 299-319
Persistent link: https://www.econbiz.de/10014309296
Saved in:
34
Exploring the linkage between service quality and customer satisfaction in the Chinese air industry during the COVID-19 pandemic
Ahmad, Wasim
;
Waheed, Abdul
;
Arif, Farrah
;
Jafar, Rana …
- In:
International journal of electronic customer …
14
(
2023
)
1
,
pp. 1-19
Persistent link: https://www.econbiz.de/10014309493
Saved in:
35
Service quality determiners in higher education : the student's perspective
Pekkaya, Mehmet
;
Pulat, Öznur
;
Zeydan, İlknur
- In:
International journal of services, economics and management
14
(
2023
)
3
,
pp. 270-300
Persistent link: https://www.econbiz.de/10014311694
Saved in:
36
The impact of the built environment, price level, and service quality on customer satisfaction under the effect of COVID-19
Silva, Marcelo Benetti Corrêa da
;
Bebber, Suélen
; …
- In:
The international review of retail, distribution and …
33
(
2023
)
3
,
pp. 260-275
Persistent link: https://www.econbiz.de/10014293205
Saved in:
37
Restaurant tipping discrimination : evidence from a representative sample of US households
Jahan, Nusrat
;
Leschewski, Andrea
;
Davis, David E.
- In:
Journal of agricultural & food industrial organization
21
(
2023
)
2
,
pp. 117-127
Persistent link: https://www.econbiz.de/10014293769
Saved in:
38
The drivers of customer satisfaction and loyalty in automotive aftermarket industry
Chandel, Jyoti Kumar
;
Mohiuddin, Syed Aulia
;
Mishra, G. P.
- In:
International journal of business excellence : IJBEX
29
(
2023
)
3
,
pp. 351-371
Persistent link: https://www.econbiz.de/10014294167
Saved in:
39
The study of the influence of service quality, service fairness and trust on customer loyalty in the Malaysian motor insurance industry
Kwong, Chee Kueng
;
Abu Bakar bin Abdul Hamid
;
Yuhanis …
- In:
International journal of business excellence : IJBEX
30
(
2023
)
1
,
pp. 17-52
Persistent link: https://www.econbiz.de/10014294212
Saved in:
40
Measuring creativity : role of service quality management, knowledge sharing and social interaction
Lin, Xiang-Qian
;
Chen, You-Cheng
;
Liu, Chih-Hsing
;
Li, …
- In:
Total quality management & business excellence
34
(
2023
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10013550028
Saved in:
41
Assessment of six alternative models of service quality
Park, Sang-June
;
Yi, Youjae
;
Lee, Yeong-Ran
- In:
Total quality management & business excellence
34
(
2023
)
3
,
pp. 364-396
Persistent link: https://www.econbiz.de/10013550177
Saved in:
42
Linking service quality, guest satisfaction and length of stay to e-WOM : a study in the hotel industry of Singapore
Chew Si Chyi
;
Hee, Ong Choon
- In:
Middle East journal of management : MEJM
9
(
2022
)
1
,
pp. 44-63
Persistent link: https://www.econbiz.de/10012693985
Saved in:
43
Determinants of store loyalty : empirical evidence from United Arab Emirates
Manickam, Sakkthivel A.
;
Agha, Kakul
- In:
Journal of promotion management : innovations in …
28
(
2022
)
3
,
pp. 309-331
Persistent link: https://www.econbiz.de/10012821544
Saved in:
44
Service quality measures : systematic literature review and future research directions
Prasad, Ram Komal
;
Verma, Sanjeev
- In:
International journal of management practice : IJMP
15
(
2022
)
1
,
pp. 9-23
Persistent link: https://www.econbiz.de/10012800117
Saved in:
45
Looks clear and sounds familiar : how consumers form inferential beliefs about luxury hotel service quality
Ryu, Sann
;
Park, Yun-na
;
Park, Jungkun
- In:
The Cornell hospitality quarterly
63
(
2022
)
1
,
pp. 48-65
Persistent link: https://www.econbiz.de/10012800195
Saved in:
46
Customer-oriented constructive deviance as a reaction to organizational injustice toward customers
Gong, Taeshik
;
Sun, Pengchang
;
Kang, Min Jung
- In:
The Cornell hospitality quarterly
63
(
2022
)
1
,
pp. 119-135
Persistent link: https://www.econbiz.de/10012800216
Saved in:
47
Electronic banking service quality : perception of customers in the Greater Accra Region of Ghana
Tetteh, Joseph Emmanuel
- In:
Journal of internet commerce
21
(
2022
)
1
,
pp. 104-131
Persistent link: https://www.econbiz.de/10012801988
Saved in:
48
The role of interactivity on customer engagement in mobile e-commerce applications
Utami, Ami Fitri
;
Irwan Adi Ekaputra
;
Japutra, Arnold
; …
- In:
International journal of market research
64
(
2022
)
2
,
pp. 269-291
Persistent link: https://www.econbiz.de/10012872815
Saved in:
49
Need of measuring service quality in hospitality education : a conceptual framework
Ghosh, Pratik
;
Jhamb, Deepika
- In:
International journal of business and globalisation : IJBG
32
(
2022
)
2/3
,
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A comprehensive quality improvement model : integrating internal and external information
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