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Konsumentenverhalten
Dienstleistungsqualität
132
Service quality
132
Customer satisfaction
47
Kundenzufriedenheit
47
Quality management
33
Qualitätsmanagement
33
Consumer behaviour
27
Beziehungsmarketing
22
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22
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service quality
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Understanding digital industry : proceedings of the Conference on Managing Digital Industry, Technology and Entrepreneurship (CoMDITE 2019), July 10-11, 2019, Bandung, Indonesia
5
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
4
Journal of service theory and practice
2
The TQM journal : the international review of organizational improvement
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Advances in applied economic research : proceedings of the 2016 International Conference on Applied Economics (ICOAE)
1
Analele ştiinţifice ale Univerşităţii Alexandru Ioan Cuza din Iaşi / Ştiinţe economice
1
Business process management journal
1
Information technology and management
1
International journal of economics and financial issues : IJEFI
1
International journal of quality and service sciences
1
Journal of business research : JBR
1
Proceedings of the IWEMB 2019 : Third International Workshop on Entrepreneurship in Electronic and Mobile Business : Vestfold, Norway, September 30-October 1, 2019
1
Reinventing management strategies : the design for future ; issues in marketing and finance
1
Research in transportation economics
1
The future opportunities and challenges of business in digital era 4.0 : proceedings of the 2nd International Conference on Economics, Business and Entrepreneurship (ICEBE 2019), Bandar Lampung, Indonesia, 1 November, 2019
1
The international review of retail, distribution and consumer research
1
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ECONIS (ZBW)
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1
Moderating role of "consumer characteristics" in the influence of customer satisfaction on loyalty
M. S. Mahrinasari
;
Pandjaitan, Dorothy Haratua Rouly
- In:
The future opportunities and challenges of business in …
,
(pp. 205-209)
.
2020
Persistent link: https://www.econbiz.de/10012311274
Saved in:
2
First-time versus repeat tourists : resistance to negative information
Su, LuJun
;
Hsu, Maxwell K.
;
Huels, Brian
- In:
Journal of service theory and practice
32
(
2022
)
2
,
pp. 258-282
Persistent link: https://www.econbiz.de/10013190889
Saved in:
3
Introducing a sensemaking perspective to the service experience
Kemppainen, Tiina
;
Uusitalo, Outi
- In:
Journal of service theory and practice
32
(
2022
)
2
,
pp. 283-301
Persistent link: https://www.econbiz.de/10013190894
Saved in:
4
The influence of e-service quality on the data package buying experience in Telkomsel
Kusdinar, P.
;
Ariyanti, M.
- In:
Understanding digital industry : proceedings of the …
,
(pp. 27-30)
.
2020
Persistent link: https://www.econbiz.de/10012224745
Saved in:
5
Users' continuance intention toward hospitality service applications
Indrawati
;
Hasana, S. A.
;
Pillai, S. K. B.
- In:
Understanding digital industry : proceedings of the …
,
(pp. 76-80)
.
2020
Persistent link: https://www.econbiz.de/10012224780
Saved in:
6
Influence of perceived quality of mobile payment application towards loyalty
Sandyopasana, T. N.
;
Alif, M. Gunawan
- In:
Understanding digital industry : proceedings of the …
,
(pp. 163-167)
.
2020
Persistent link: https://www.econbiz.de/10012226340
Saved in:
7
Analysis of customer intention in adopting automated parcel station services
Sitorus, P. M. T.
;
Alexandra, M. O.
- In:
Understanding digital industry : proceedings of the …
,
(pp. 172-175)
.
2020
Persistent link: https://www.econbiz.de/10012226342
Saved in:
8
The link of e-servqual & perceived justice of e-recovery to satisfaction & loyalty
Syafrizal, S.
;
Geni, S. L.
- In:
Understanding digital industry : proceedings of the …
,
(pp. 316-319)
.
2020
Persistent link: https://www.econbiz.de/10012226548
Saved in:
9
An integrated model for customer's e-loyalty : an evidence from online shopping in Vietnam
Bui Nhat Vuong
;
Sid Suntrayuth
- In:
Proceedings of the IWEMB 2019 : Third International …
,
(pp. 367-406)
.
2020
Persistent link: https://www.econbiz.de/10012521577
Saved in:
10
Switching intentions : a case of Saudi Arabian hypermarkets
Jabeen, Samrena
;
Abu Bakar bin Abdul Hamid
;
Ur Rehman, Saif
- In:
International journal of economics and financial issues …
5
(
2015
)
1
,
pp. 215-222
Persistent link: https://www.econbiz.de/10011661399
Saved in:
11
Exploring the mediating role of affective and cognitive satisfaction on the effect of service quality on loyalty
Hartono, Markus
;
Raharjo, Hendry
- In:
Total quality management & business excellence : an …
26
(
2015
)
9/10
,
pp. 971-985
Persistent link: https://www.econbiz.de/10011440757
Saved in:
12
Multivariate hybrid pathways for creating exceptional customer experiences
Thomas, Ashish
- In:
Business process management journal
23
(
2017
)
4
,
pp. 822-829
Persistent link: https://www.econbiz.de/10011723281
Saved in:
13
Failures in elements and processes of quality management systems in companies and their potential solutions
Litvaj, Ivan
;
Poniščiaková, Ol'ga
;
Tokarčíková, Emese
- In:
Advances in applied economic research : proceedings of …
,
(pp. 823-829)
.
2017
Persistent link: https://www.econbiz.de/10011745374
Saved in:
14
Examining the relationships among service features, customer loyalty and switching barriers in the Greek banking sector
Koutsothanassi, Eleni
;
Bouranta, Nancy
;
Psomas, Evangelos
- In:
International journal of quality and service sciences
9
(
2017
)
3/4
,
pp. 425-440
Persistent link: https://www.econbiz.de/10011772150
Saved in:
15
Jokes in the store and its effects on customer satisfaction
Söderlund, Magnus
;
Oikarinen, Eeva-Liisa
;
Heikka, …
- In:
The international review of retail, distribution and …
27
(
2017
)
3
,
pp. 260-283
Persistent link: https://www.econbiz.de/10011741613
Saved in:
16
A consumption system model integrating quality, satisfaction and behavioral intentions in online shopping
Sun, Hongyi
;
Ni, Wenbin
;
Wang, Zhiqiang
- In:
Information technology and management
17
(
2016
)
2
,
pp. 165-177
Persistent link: https://www.econbiz.de/10011497718
Saved in:
17
Quality evaluation of group-buy websites
Yu, Zhuoxi
;
Wu, Yanqing
;
Zhao, Zhiwen
- In:
Journal of electronic commerce in organizations : the …
14
(
2016
)
1
,
pp. 1-10
Persistent link: https://www.econbiz.de/10011529129
Saved in:
18
Models of customer experience for B2C e-commerce enterprises
Pei, Yilei
;
Xue, Wanxin
;
Li, Dandan
;
Su, Yong
- In:
Journal of electronic commerce in organizations : the …
14
(
2016
)
1
,
pp. 24-33
Persistent link: https://www.econbiz.de/10011529132
Saved in:
19
An e-commerce customer service robot based on intention recognition model
Peng, Minjing
;
Qin, Yanwei
;
Tang, Chenxin
;
Deng, Xiangming
- In:
Journal of electronic commerce in organizations : the …
14
(
2016
)
1
,
pp. 34-44
Persistent link: https://www.econbiz.de/10011529142
Saved in:
20
Enjoying loyalty : the relationship between service quality, customer satisfaction, and behavioral intentions in public transit
Van Lierop, Dea
;
El-Geneidy, Ahmed
- In:
Research in transportation economics
59
(
2016
),
pp. 50-59
Persistent link: https://www.econbiz.de/10011706711
Saved in:
21
Endorsements' effects of one branded service on attitude, purchase intention and intention of recommendation towards the service category
Cara, Corina
;
Tocila, Tudor
- In:
Analele ştiinţifice ale Univerşităţii Alexandru …
62
(
2015
)
1
,
pp. 65-73
Persistent link: https://www.econbiz.de/10011478433
Saved in:
22
Mystery shoppers : an evaluation of their use in monitoring performance
Douglas, Jacqueline
- In:
The TQM journal : the international review of …
27
(
2015
)
6
,
pp. 705-715
Persistent link: https://www.econbiz.de/10011507263
Saved in:
23
Service-based vs. goods-based positioning of the product concept : effects on customer perceived value
Cassia, Fabio
;
Ugolini, Marta Maria
;
Cobelli, Nicola
; …
- In:
The TQM journal : the international review of …
27
(
2015
)
2
,
pp. 247-255
Persistent link: https://www.econbiz.de/10011298016
Saved in:
24
The revitalising effect of ISO 9001 on dissatisfied customers
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 856-864
Persistent link: https://www.econbiz.de/10010393804
Saved in:
25
An empirical study on apparel retail store choice : importance-performance analysis
Shukla, Vishal
;
Pathak, Vivek Kumar
- In:
Reinventing management strategies : the design for …
,
(pp. 90-98)
.
2014
Persistent link: https://www.econbiz.de/10010436509
Saved in:
26
Higher quality or lower price? : how value-increasing promotions affect retailer reputation via perceived value
Yoon, Sukki
;
Oh, Sangdo
;
Song, Sujin
;
Kim, Kyungok K.
; …
- In:
Journal of business research : JBR
67
(
2014
)
10
,
pp. 2088-2096
Persistent link: https://www.econbiz.de/10010400113
Saved in:
27
Empirical study on multi-channel service quality and customer loyalty of retailers
Yong-zhi, Qi
- In:
Journal of electronic commerce in organizations : the …
12
(
2014
)
4
,
pp. 1-12
Persistent link: https://www.econbiz.de/10010506943
Saved in:
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