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~type_genre:"Bibliography included"
~isPartOf:"The service industries journal"
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Services
61
Dienstleistung
60
Dienstleistungssektor
37
Service industry
37
Innovation
29
Dienstleistungsqualität
15
Service innovation
15
Service quality
15
Innovation management
14
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14
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13
Customer satisfaction
12
Kundenzufriedenheit
12
service innovation
11
Consumer behaviour
9
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services
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Rayburn, Steven W.
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Arici, Hasan Evrim
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Hofmeister, Johannes
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2
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The service industries journal
The journal of services marketing
61
Journal of service management
59
Journal of business research : JBR
55
Journal of service research : JSR
44
Services marketing quarterly
27
Industrial marketing management : the international journal for industrial and high-tech firms
26
International journal of production economics
24
Journal of retailing and consumer services
24
The journal of business & industrial marketing
22
International journal of services technology and management
21
Journal of service research
21
European review of service economics and management
19
International journal of hospitality management
19
Service business
19
European journal of operational research : EJOR
17
European journal of marketing : EJM
15
Información comercial española : ICE : revista de economía
15
International journal of services and operations management
15
Revue d'économie industrielle
15
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
14
Management science : journal of the Institute for Operations Research and the Management Sciences
14
International journal of quality and service sciences
12
International journal of contemporary hospitality management
11
International journal of services and standards
11
Journal of marketing
11
Managing service quality : MSQ ; an international journal
11
Research policy : policy, management and economic studies of science, technology and innovation
11
International journal of innovation management
10
International journal of production research
10
International journal of business information systems : IJBIS
9
Marketing theory
9
Production and operations management : an international journal of the Production and Operations Management Society
9
Structural change and economic dynamics : SC+ED
9
World development : the multi-disciplinary international journal devoted to the study and promotion of world development
9
Applied economics letters
8
DIW-Wochenbericht : Wirtschaft, Politik, Wissenschaft
8
International journal of services, economics and management
8
Journal of Southeast Asian economies
8
Journal of business economics : JBE
8
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ECONIS (ZBW)
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1
Forty years of the Service Industries Journal : a bibliometric review
Viglia, Giampaolo
;
Kumar, Satish
;
Pandey, Nitesh
; …
- In:
The service industries journal
42
(
2022
)
1/2
,
pp. 1-20
Persistent link: https://www.econbiz.de/10013167398
Saved in:
2
Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence
Wirtz, Jochen
;
Hofmeister, Johannes
;
Chew, Patricia Y. P.
; …
- In:
The service industries journal
43
(
2023
)
15/16
,
pp. 1173-1196
Persistent link: https://www.econbiz.de/10014423344
Saved in:
3
Avatar-mediated service encounters : impacts and research agenda
Watanabe, Kentaro
;
Ho, Bach Quang
- In:
The service industries journal
43
(
2023
)
3/4
,
pp. 134-153
Persistent link: https://www.econbiz.de/10014321569
Saved in:
4
Services purchase from the informal economy using digital platforms
Horodnic, Ioana Alexandra
;
Williams, Colin C.
;
Apetrei, …
- In:
The service industries journal
43
(
2023
)
11/12
,
pp. 854-874
Persistent link: https://www.econbiz.de/10014321629
Saved in:
5
An integrative framework for business model innovation in the tourism industry
Kraus, Sascha
;
Kallmünzer, Andreas
;
Kanbach, Dominik K.
; …
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 1-23
Persistent link: https://www.econbiz.de/10013540902
Saved in:
6
The intellectual structure of customer experience research in service scholarship : a bibliometric analysis
Arici, Hasan Evrim
;
Köseoglu, Mehmet Ali
;
Sökmen, Alptekin
- In:
The service industries journal
42
(
2022
)
7/8
,
pp. 514-550
Persistent link: https://www.econbiz.de/10013362133
Saved in:
7
Theories, constructs, and methodologies to study COVID-19 in the service industries
Cambra-Fierro, Jesús
;
Gao, Lily
;
Melero-Polo, Iguácel
; …
- In:
The service industries journal
42
(
2022
)
7/8
,
pp. 551-582
Persistent link: https://www.econbiz.de/10013362134
Saved in:
8
Emotions in service research : evolutionary analysis and empirical review
Arici, Hasan Evrim
;
Köseoglu, Mehmet Ali
;
Arici, …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 919-947
Persistent link: https://www.econbiz.de/10013362158
Saved in:
9
Combining strategies for high service productivity with successful service innovation
Hofmeister, Johannes
;
Schneider, Malte H. G.
;
Kanbach, …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 948-971
Persistent link: https://www.econbiz.de/10013362159
Saved in:
10
Different channels for different services : information sources for services with search, experience and credence attributes
Chocarro, Raquel
;
Cortinas, Monica
;
Villanueva, Maria Luisa
- In:
The service industries journal
41
(
2021
)
3/4
,
pp. 261-284
Persistent link: https://www.econbiz.de/10012483672
Saved in:
11
Framework for the classification of service standardisation
Weyers, Morné
;
Louw, Louis
- In:
The service industries journal
37
(
2017
)
7/8
,
pp. 409-425
Persistent link: https://www.econbiz.de/10011760426
Saved in:
12
Mapping new service development : a review and synthesis of literature
Kitsios, Fotis
;
Kamariotou, Maria
- In:
The service industries journal
40
(
2020
)
9/10
,
pp. 682-704
Persistent link: https://www.econbiz.de/10012260326
Saved in:
13
The genealogy of service innovation : the research field tells its own story
Moreira, Marina Figueiredo
;
Kuk, George
;
Guimaraes, …
- In:
The service industries journal
40
(
2020
)
15/16
,
pp. 1064-1086
Persistent link: https://www.econbiz.de/10012403817
Saved in:
14
Customer service well-being : scale development and validation
Falter, Mareike
;
Hadwich, Karsten
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 181-202
Persistent link: https://www.econbiz.de/10012207504
Saved in:
15
Service robot implementation : a theoretical framework and research agenda
Belanche, Daniel
;
Casaló, Luis V.
;
Flavián Blanco, Carlos
- In:
The service industries journal
40
(
2020
)
3/4
,
pp. 203-225
Persistent link: https://www.econbiz.de/10012208486
Saved in:
16
The two-way integration between manufacturing and services
Di Berardino, Claudio
;
Onesti, Gianni
- In:
The service industries journal
40
(
2020
)
5/6
,
pp. 337-357
Persistent link: https://www.econbiz.de/10012208555
Saved in:
17
Measuring customer experience in service : a systematic review
Bueno, Eduardo Veiga
;
Weber, Tiziana Brenner Beauchamp
; …
- In:
The service industries journal
39
(
2019
)
11/12
,
pp. 779-798
Persistent link: https://www.econbiz.de/10012205844
Saved in:
18
Transformative service research and service design : synergistic effects in healthcare
Anderson, Sidney
;
Alkire, Linda
;
Rayburn, Steven W.
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 99-113
Persistent link: https://www.econbiz.de/10011848039
Saved in:
19
Syrian Refugees and their re-entry to "normality" : the role of service industries
Shneikat, Belal
;
Ryan, Chris
- In:
The service industries journal
38
(
2018
)
3/4
,
pp. 201-227
Persistent link: https://www.econbiz.de/10011848073
Saved in:
20
Operationalisation of service innovation : a systems thinking approach
Jaaron, Ayham A. M.
;
Backhouse, Chris J.
- In:
The service industries journal
38
(
2018
)
9/10
,
pp. 561-583
Persistent link: https://www.econbiz.de/10011880848
Saved in:
21
Exploring antecedents of customer citizenship behaviors in services
Choi, Laee
;
Lotz, Sherry L.
- In:
The service industries journal
38
(
2018
)
9/10
,
pp. 607-628
Persistent link: https://www.econbiz.de/10011880867
Saved in:
22
"The price is different depending on whether you want a receipt or not" : examining the purchasing of goods and services from the informal economy in South-East Europe
Littlewood, David
;
Rodgers, Peter
;
Yang, Junhong
- In:
The service industries journal
38
(
2018
)
11/12
,
pp. 688-707
Persistent link: https://www.econbiz.de/10011884597
Saved in:
23
Employee involvement in ideation and healthcare service innovation quality
Mu, Yu
;
Bossink, Bart
;
Vinig, Tsvi
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 67-86
Persistent link: https://www.econbiz.de/10011848028
Saved in:
24
Motivated or empowering antecedents to drive service innovation?
Hsiao, Chan
;
Lee, Yi-Hsuan
;
Hsu, Hao-Hsin
- In:
The service industries journal
37
(
2017
)
1/2
,
pp. 5-30
Persistent link: https://www.econbiz.de/10011711025
Saved in:
25
Innovation dialectics : an extended process perspective on innovation in services
Nardelli, Giulia
- In:
The service industries journal
37
(
2017
)
1/2
,
pp. 31-56
Persistent link: https://www.econbiz.de/10011711028
Saved in:
26
When are strategic orientations beneficial for collaborative service innovation?
Cheng, Colin C. J.
;
Sheu, Chwen
- In:
The service industries journal
37
(
2017
)
7/8
,
pp. 466-493
Persistent link: https://www.econbiz.de/10011760445
Saved in:
27
Stochastic service life cycle analysis using customer reviews
Kim, Juram
;
Lee, Changyong
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 296-316
Persistent link: https://www.econbiz.de/10011741105
Saved in:
28
Service innovation as a political process
Sundström, Erik
;
Karlsson, Jenny
;
Camén, Carolina
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 341-362
Persistent link: https://www.econbiz.de/10011741136
Saved in:
29
Inter-firm relational resources in cloud service adoption and their effect on service innovation
Chou, Cindy Yunhsin
;
Chen, Ja-Shen
;
Liu, Yu-Ping
- In:
The service industries journal
37
(
2017
)
3/4
,
pp. 256-276
Persistent link: https://www.econbiz.de/10011863162
Saved in:
30
Service strategy to improve operational capabilities in the public sector
Fan, Ying
;
Dooley, Monique French
;
Duray, Rebecca
; …
- In:
The service industries journal
37
(
2017
)
11/12
,
pp. 703-725
Persistent link: https://www.econbiz.de/10011847836
Saved in:
31
Conceptual underpinnings for transformative research in a service ecosystems context to resolve social issues : framework foundations and extensions
Finsterwalder, Jörg
;
Foote, Jeff
;
Nicholas, Graeme
; …
- In:
The service industries journal
37
(
2017
)
11/12
,
pp. 766-782
Persistent link: https://www.econbiz.de/10011847856
Saved in:
32
The role of relationship on time and monetary compensation
Chang, Jung-Hua
- In:
The service industries journal
37
(
2017
)
15/16
,
pp. 919-935
Persistent link: https://www.econbiz.de/10011847996
Saved in:
33
Service providers' sustainable service innovation : service-dominant logic
Chen, Chun Liang
- In:
The service industries journal
37
(
2017
)
9/10
,
pp. 628-656
Persistent link: https://www.econbiz.de/10011718013
Saved in:
34
The alignment of service architecture and organizational structure
Liu, Yang
;
Wei, Jiang
;
Zhou, Dan
;
Ying, Ying
;
Huo, Baofeng
- In:
The service industries journal
36
(
2016
)
9/10
,
pp. 396-415
Persistent link: https://www.econbiz.de/10011579213
Saved in:
35
A framework for innovative service design
Furrer, Olivier
;
Sudharshan, Devanathan
;
Tsiotsou, …
- In:
The service industries journal
36
(
2016
)
9/10
,
pp. 452-471
Persistent link: https://www.econbiz.de/10011579233
Saved in:
36
Development of new technology-based services
Noh, Heeyong
;
Song, Youngkeun
;
Park, Ae-Soon
;
Yoon, Byungun
- In:
The service industries journal
36
(
2016
)
5/6
,
pp. 200-222
Persistent link: https://www.econbiz.de/10011583906
Saved in:
37
Antecedents and consequences of co-creation in credence-based service contexts
Kasnakoglu, Berna Tari
- In:
The service industries journal
36
(
2016
)
1/2
,
pp. 1-20
Persistent link: https://www.econbiz.de/10011564479
Saved in:
38
Interactions, innovation, and services
Liu, Feng Hsu
- In:
The service industries journal
36
(
2016
)
13/14
,
pp. 658-674
Persistent link: https://www.econbiz.de/10011655408
Saved in:
39
Advanced information technology : transforming service innovation and design
Bantau, Gabriela
;
Rayburn, Steven W.
- In:
The service industries journal
36
(
2016
)
13/14
,
pp. 699-720
Persistent link: https://www.econbiz.de/10011655410
Saved in:
40
Consumers' captive service experiences : it's you and me
Rayburn, Steven W.
- In:
The service industries journal
35
(
2015
)
15/16
,
pp. 806-825
Persistent link: https://www.econbiz.de/10011416846
Saved in:
41
Transformative service networks : cocreated value as well-being
Black, Hulda G.
;
Gallan, Andrew S.
- In:
The service industries journal
35
(
2015
)
15/16
,
pp. 826-845
Persistent link: https://www.econbiz.de/10011416847
Saved in:
42
Co-production of service innovations through dynamic capability enhancement
Chen, Ja-shen
;
Kerr, Don
;
Tsang, Seng-su
;
Sung, Yu Chieh
- In:
The service industries journal
35
(
2015
)
1/2
,
pp. 96-114
Persistent link: https://www.econbiz.de/10010491802
Saved in:
43
Novelty-focussed document mapping to identify new service opportunities
Lee, Changyong
;
Lee, Hakyeon
- In:
The service industries journal
35
(
2015
)
5/6
,
pp. 345-361
Persistent link: https://www.econbiz.de/10011299592
Saved in:
44
Service encounters as bases for innovation
Sundbo, Jon
;
Sundbo, Donna
;
Henten, Anders
- In:
The service industries journal
35
(
2015
)
5/6
,
pp. 255-274
Persistent link: https://www.econbiz.de/10011299600
Saved in:
45
Re-examining encounter intensity's conceptualisation, measurement and role
Ghantous, Nabil
- In:
The service industries journal
35
(
2015
)
5/6
,
pp. 237-254
Persistent link: https://www.econbiz.de/10011299601
Saved in:
46
Requirements for developing green services
Lamberth-Cocca, Sabrina
;
Ganz, Walter
- In:
The service industries journal
35
(
2015
)
4
,
pp. 179-196
Persistent link: https://www.econbiz.de/10011296282
Saved in:
47
Platform thinking for services : the case of human resources
Hofman, Erwin
;
Meijerink, Jeroen
- In:
The service industries journal
35
(
2015
)
3
,
pp. 115-132
Persistent link: https://www.econbiz.de/10011296310
Saved in:
48
Relative importance and combined effects of attributes of customer satisfaction
Zhang, Ziqiong
;
Zhang, Zili
;
Law, Rob
- In:
The service industries journal
34
(
2014
)
6
,
pp. 550-566
Persistent link: https://www.econbiz.de/10010379334
Saved in:
49
The Frontiers in Service Conference : a 20-year retrospective
Dorsch, Michael J.
;
Fisk, Raymond P.
;
Grove, Stephen J.
- In:
The service industries journal
34
(
2014
)
6
,
pp. 477-494
Persistent link: https://www.econbiz.de/10010379354
Saved in:
50
The evolution of service innovation research : a critical review and synthesis
Carlberg, Per
;
Kindström, Daniel
;
Kowalkowski, Christian
- In:
The service industries journal
34
(
2014
)
5
,
pp. 373-398
Persistent link: https://www.econbiz.de/10010379368
Saved in:
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