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55
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22
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19
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14
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14
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11
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11
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10
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ECONIS (ZBW)
2,286
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21
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101
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101
Well-being co-creation in service ecosystems : a systematic literature review
Landry, Mikèle
;
Furrer, Olivier
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 862-882
Persistent link: https://www.econbiz.de/10014333403
Saved in:
102
The service empowerment model : a collaborative approach to reducing vulnerability
Koppenhafer, Leslie
;
Scott, Kristin
;
Weaver, Todd
; …
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 911-926
Persistent link: https://www.econbiz.de/10014333406
Saved in:
103
Land and housing : the twin forces of non-balanced growth
Saha, Anuradha
- In:
Journal of macroeconomics
76
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014333792
Saved in:
104
Determinants of willingness to pay for traditional bundles : a study from India
Patel, Shivan Sanjay
;
Pandey, Shivendra Kumar
;
Sharma, …
- In:
International journal of emerging markets
18
(
2023
)
7
,
pp. 1697-1718
Persistent link: https://www.econbiz.de/10014333922
Saved in:
105
Reprint of: Instilling the core tenets of hospitality in healthcare services : the role of service assurance and social presence
Etemad-Sajadi, Reza
;
Heo, Cindy Yoonjoung
;
Clergue, …
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-6
Persistent link: https://www.econbiz.de/10014334776
Saved in:
106
How do we measure the intangible? : overcoming the measurement challenge in services
Banerji, Diptiman
;
Ramasundaram, Aishwarya
;
Sreejesh, S.
; …
- In:
International journal of consumer studies
47
(
2023
)
5
,
pp. 1911-1926
Persistent link: https://www.econbiz.de/10014335651
Saved in:
107
Service system well-being : scale development and validation
Laud, Gaurangi
;
Chou, Cindy Yunhsin
;
Leo, Wei Wei Cheryl
- In:
Journal of service management
34
(
2023
)
3
,
pp. 368-402
Persistent link: https://www.econbiz.de/10014337973
Saved in:
108
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Saved in:
109
To automate or not to automate? : a contingency approach to service automation
Hottat, Eline
;
Leroi-Werelds, Sara
;
Streukens, Sandra
- In:
Journal of service management
34
(
2023
)
4
,
pp. 696-724
Persistent link: https://www.econbiz.de/10014338200
Saved in:
110
Marketplace scalability and strategic use of platform investment
Li, Jin
;
Pisano, Gary P.
;
Xu, Yejia
;
Zhu, Feng
- In:
Management science : journal of the Institute for …
69
(
2023
)
7
,
pp. 3958-3975
Persistent link: https://www.econbiz.de/10014338316
Saved in:
111
Factors that influence service innovation : a systematic approach and a categorization proposal
Peixoto, Marcus Rodrigues
;
Paula, Fabio de Oliveira
; …
- In:
European journal of innovation management
26
(
2023
)
5
,
pp. 1189-1213
Persistent link: https://www.econbiz.de/10014338514
Saved in:
112
Assessment of service innovation in the quick service restaurants
Sarangal, Rajani Kumari
;
Singh, Rajesh
- In:
International journal of business innovation and …
32
(
2023
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014438450
Saved in:
113
Formal versus casual : how do customers respond to service robots' uniforms? : the roles of service type and language style
Liu, Canmian
;
Xie, Lishan
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014439968
Saved in:
114
Role of trust in customer attitude and behaviour formation towards social service robots
Della Corte, Valentina
;
Sepe, Fabiana
;
Gursoy, Dogan
; …
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014440008
Saved in:
115
Review on impact of corporate social responsibility on employee motivation, job satisfaction, and organisational commitment
Singh, Ankita
;
Lakshmi, Nirupa
- In:
International journal of electronic finance : IJEF
12
(
2023
)
4
,
pp. 455-469
Persistent link: https://www.econbiz.de/10014440766
Saved in:
116
Managing the quality-speed tradeoff in blockchain-supported healthcare diagnostic services
Sun, Mingyao
;
Chai, Qiangfei
;
Ng, C. T.
- In:
Omega : the international journal of management science
120
(
2023
),
pp. 1-19
Persistent link: https://www.econbiz.de/10014445961
Saved in:
117
Equilibrium queueing analysis in a ride-hailing service with sharing option
Wang, Jianfu
;
Chua, Geoffrey A.
;
Sainathan, Arvind
; …
- In:
Journal of the Operational Research Society
74
(
2023
)
12
,
pp. 2473-2492
Persistent link: https://www.econbiz.de/10014446164
Saved in:
118
Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence
Wirtz, Jochen
;
Hofmeister, Johannes
;
Chew, Patricia Y. P.
; …
- In:
The service industries journal
43
(
2023
)
15/16
,
pp. 1173-1196
Persistent link: https://www.econbiz.de/10014423344
Saved in:
119
A critical review of technology-driven service innovation in hospitality and tourism : current discussions and future research agendas
Park, Hyekyung
;
Lee, Minwoo
;
Back, Ki-Joon
- In:
International journal of contemporary hospitality management
35
(
2023
)
12
,
pp. 4502-4534
Persistent link: https://www.econbiz.de/10014430131
Saved in:
120
Service innovation insights in the grocery retail service ecosystem
Hysa, Xhimi
;
Carrubbo, Luca
;
Iandolo, Francesca
; …
- In:
International journal of services and standards : IJSS
13
(
2023
)
3/4
,
pp. 221-243
Persistent link: https://www.econbiz.de/10014430211
Saved in:
121
Examining trade-offs in the airline industry
Nand, Alka Ashwini
;
Singh, Prakash J.
;
Bhattacharya, Ananya
- In:
International journal of services and operations …
46
(
2023
)
3
,
pp. 322-345
Persistent link: https://www.econbiz.de/10014430308
Saved in:
122
The roles of employee-employee collaboration and employee-customer collaboration in fitness service innovation : a comparison of frontline and non-frontline employees
Wang, Fong Jia
;
Chiu, Weisheng
;
Tseng, Kuo-Feng
;
Cho, Heetae
- In:
International journal of sports marketing & sponsorship
24
(
2023
)
4
,
pp. 793-813
Persistent link: https://www.econbiz.de/10014377685
Saved in:
123
On the welfare costs of business cycles : beyond nondurable goods
Barros, Fernando <Jr.>
;
Couto, Gabriel T.
;
Gomes, Fábio A.
- In:
Journal of macroeconomics
78
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014489512
Saved in:
124
Exploring robot service quality priorities for different levels of intimacy with service
Chiang, Ai-Hsuan
;
Chou, Szu-Yu
- In:
Service business
17
(
2023
)
4
,
pp. 913-935
Persistent link: https://www.econbiz.de/10014504669
Saved in:
125
How McDonaldisation impacts on the operations in travel and tourism
Papadopoulou, Georgia
- In:
International journal of services and operations …
45
(
2023
)
3
,
pp. 373-382
Persistent link: https://www.econbiz.de/10014364421
Saved in:
126
UrbanClap : India's largest home service provider
Jyani, Nancy
;
Bansal, Harbhajan
- In:
Asian journal of management cases
20
(
2023
)
2
,
pp. 94-105
Persistent link: https://www.econbiz.de/10014366148
Saved in:
127
Linking leader humility with service performance : the role of service climate and customer mistreatment
Bahadur, Waseem
;
Ali, Ahsan
- In:
Asian business & management
22
(
2023
)
2
,
pp. 621-642
Persistent link: https://www.econbiz.de/10014327737
Saved in:
128
Identifying business services from small and micro enterprises' collaboration: the activity-based service identification framework
Abebe, Sertse
;
Twinomurinzi, Hossana
- In:
International journal of process management and …
15
(
2023
)
3
,
pp. 373-399
Persistent link: https://www.econbiz.de/10014433273
Saved in:
129
Artificial intelligence and disruptive technologies in service systems : a bibliometric analysis
Marques, P. Carmona
;
Reis, João
;
Santos, Ricardo
- In:
International journal of innovation and technology …
20
(
2023
)
7
,
pp. 1-33
Persistent link: https://www.econbiz.de/10014435583
Saved in:
130
Anticipatory innovation of professional services : the case of auditing and artificial intelligence
Goto, Masashi
- In:
Research policy : policy, management and economic …
52
(
2023
)
8
,
pp. 1-17
Persistent link: https://www.econbiz.de/10014484608
Saved in:
131
Trade, policy, and economic development in the digital economy
Herman, Peter
;
Oliver, Sarah
- In:
Journal of development economics
164
(
2023
),
pp. 1-22
Persistent link: https://www.econbiz.de/10014463867
Saved in:
132
Services in the India-EU free trade agreement
Nordås, Hildegunn Kyvik
- In:
International economics : a journal published by CEPII …
176
(
2023
),
pp. 1-23
Persistent link: https://www.econbiz.de/10014468606
Saved in:
133
A comparative study on the strategic roles of service customer equity and innovation protection on firm performance
Angriawan, Arifin
;
Thakur, Ramendra
;
Baker, David S.
- In:
International marketing review
40
(
2023
)
6
,
pp. 1379-1408
Persistent link: https://www.econbiz.de/10014470380
Saved in:
134
Antecedents and consequences of effective customer participation : the role of customer education and service modularity
Shah, Syed Aamir Ali
;
Jajja, Muhammad Shakeel Sadiq
; …
- In:
Journal of service theory and practice
33
(
2023
)
5
,
pp. 697-720
Persistent link: https://www.econbiz.de/10014339773
Saved in:
135
The influence of management innovation on the organisational performance of KIBS : the mediating role of service innovation and technology
Simao, Lurdes Barroso
;
Carvalho, Luísa Cagica
;
Silva, …
- In:
International journal of innovation science
15
(
2023
)
4
,
pp. 636-655
Persistent link: https://www.econbiz.de/10014340495
Saved in:
136
Impacts of differentiated services and competition on the pricing strategies of ride-hailing platforms
Sun, Zhongmiao
;
Liu, Jinrong
- In:
Managerial and decision economics : MDE ; the …
44
(
2023
)
6
,
pp. 3604-3624
Persistent link: https://www.econbiz.de/10014341003
Saved in:
137
Multichannel design and pricing in vertically differentiated expert service markets
Du, Shaofu
;
Peng, Xuefeng
;
Nie, Tengfei
;
Zhu, Yangguang
- In:
Managerial and decision economics : MDE ; the …
44
(
2023
)
7
,
pp. 3787-3813
Persistent link: https://www.econbiz.de/10014341047
Saved in:
138
Should service firms introduce algorithmic advice to their existing customers? : the moderating effect of service relationships
Walter, Benjamin von
;
Wentzel, Daniel
;
Raff, Stefan
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 280-296
Persistent link: https://www.econbiz.de/10014322000
Saved in:
139
Mapping service innovation research in hospitality and tourism : an integrative bibliometric analysis and research agenda
So, Kevin Kam Fung
;
Kim, Hyunsu
;
He, Yueying
;
Li, Xiang
- In:
The Cornell hospitality quarterly
64
(
2023
)
2
,
pp. 143-160
Persistent link: https://www.econbiz.de/10014253053
Saved in:
140
Receiving service from a person with a disability : stereotypes, perceptions of corporate social responsibility, and the opportunity for increased corporate reputation
Dwertmann, David J. G.
;
Goštautaitė, Bernadeta
; …
- In:
Academy of Management journal : AMJ
66
(
2023
)
1
,
pp. 133-163
Persistent link: https://www.econbiz.de/10014245588
Saved in:
141
Toward sustainable smart city : lessons from 20 years of Korean programs
Kwak, Young Hoon
;
Lee, Jaehyun
- In:
IEEE transactions on engineering management : EM
70
(
2023
)
2
,
pp. 740-754
Persistent link: https://www.econbiz.de/10014232266
Saved in:
142
Service encounter and repurchase intention in fitness centers : perceived value as a mediator and service innovativeness as a moderator
Wang, Fong Jia
;
Chiu, Weisheng
- In:
International journal of sports marketing & sponsorship
24
(
2023
)
1
,
pp. 145-167
Persistent link: https://www.econbiz.de/10014232455
Saved in:
143
Productivity determinants in the service industry : differences between high and low knowledge intensive sectors
Guevara-Rosero, Grace Carolina
;
Carrión-Cauja, Cristian
; …
- In:
Academia : revista Latinoamericana de administración
36
(
2023
)
1
,
pp. 63-84
Persistent link: https://www.econbiz.de/10014232803
Saved in:
144
Empirical analysis of innovation and productivity in services firms : the case of South Africa
Kasongo, Atoko
;
Sithole, Moses
;
Buchana, Yasser
- In:
African journal of science, technology, innovation and …
15
(
2023
)
1
,
pp. 1-13
Persistent link: https://www.econbiz.de/10014235332
Saved in:
145
Consumers and service robots : power relationships amid COVID-19 pandemic
Merdin-Uygur, Ezgi
;
Ozturkcan, Selcen
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014240288
Saved in:
146
An empirical taxonomy of Knowledge-Intensive Business Services buyers : an Absorptive Capacity approach
Teixeira, Rafael
;
Suzin, Juliana Ballin
;
Pacheco, Diego …
- In:
Industrial marketing management : the international …
108
(
2023
),
pp. 149-164
Persistent link: https://www.econbiz.de/10014227549
Saved in:
147
Reducing deviant consumer behaviour with service robot guardians
Dootson, Paula
;
Greer, Dominique A.
;
Letheren, Kate
; …
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 276-286
Persistent link: https://www.econbiz.de/10014228965
Saved in:
148
Robotic technologies and well-being for older adults living at home
Ge, Gloria L.
;
Schleimer, Stephanie C.
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 340-350
Persistent link: https://www.econbiz.de/10014228975
Saved in:
149
Assessing and improving co-creation in services : the customer-centric matrix
Chatmi, Arbia
;
Elasri, Karim
;
Ponsignon, Frédéric
- In:
International journal of quality and service sciences
15
(
2023
)
1
,
pp. 97-114
Persistent link: https://www.econbiz.de/10014315050
Saved in:
150
Empirical examination of societal, financial and technology-related challenges amid COVID-19 in service supply chains : evidence from emerging market
Ajmal, Mian M.
;
Khan, Mehmood
;
Shad, Muhammad Kashif
; …
- In:
The international journal of logistics management
34
(
2023
)
4
,
pp. 994-1019
Persistent link: https://www.econbiz.de/10014315264
Saved in:
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