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Dienstleistungssektor
58
Service industry
58
Innovation
19
Dienstleistungsqualität
15
Service quality
15
Innovation management
14
Innovationsmanagement
14
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11
Customer satisfaction
10
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10
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Le Nguyen Hau
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Pham Ngoc Thuy
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Lee, Donhee
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González-Cruz, Tomás Félix
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Guerrero Casas, Flor Ma.
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Service business
The service industries journal
270
Journal of business research : JBR
95
The journal of services marketing
85
SpringerLink / Bücher
77
International journal of production economics
58
Journal of service management
58
Industrial marketing management : the international journal for industrial and high-tech firms
53
Journal of service research : JSR
51
Journal of retailing and consumer services
45
International journal of services technology and management
41
Structural change and economic dynamics : SC+ED
38
NBER working paper series
36
Discussion paper
35
International journal of services and operations management
33
Regional studies
33
Working paper
33
European journal of operational research : EJOR
31
International journal of hospitality management
30
The journal of business & industrial marketing
30
Journal of service research
29
Policy research working paper : WPS
29
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
29
Services marketing quarterly
28
Research policy : policy, management and economic studies of science, technology and innovation
27
ZEW discussion papers
27
Discussion paper / Centre for Economic Policy Research
25
Discussion paper series / IZA
25
International journal of innovation management
25
NBER Working Paper
25
Springer eBook Collection
25
The international journal of human resource management
25
Economics of innovation and new technology
24
Technological forecasting & social change : an international journal
24
World Bank Policy Research Working Paper
24
International journal of production research
23
International journal of services, economics and management
23
Working paper / National Bureau of Economic Research, Inc.
23
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
22
Applied economics
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ECONIS (ZBW)
58
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1
Applying Industry 4.0 technologies for the sustainability of small service enterprises
Pandya, Darshan
;
Kumar, Gopal
- In:
Service business
17
(
2023
)
1
,
pp. 37-59
Persistent link: https://www.econbiz.de/10014282862
Saved in:
2
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
3
Predicting delays in service operations
Schéele, Fabian von
;
Haftor, Darek M.
;
Pashkevich, Natallia
- In:
Service business
16
(
2022
)
2
,
pp. 211-226
Persistent link: https://www.econbiz.de/10013273610
Saved in:
4
A comparative analysis of contactless e-service encounters in online platforms
Lee, Sang M.
;
Hong, Soon Goo
;
Lee, Donhee
- In:
Service business
18
(
2024
)
1
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014504707
Saved in:
5
Effects of ambidextrous human capital deployment on the performance of haute cuisine restaurants
Fernández-Pérez de la Lastra, Susana
; …
- In:
Service business
18
(
2024
)
1
,
pp. 53-80
Persistent link: https://www.econbiz.de/10014504714
Saved in:
6
The contingent impacts of dynamic service innovation capabilities on firm performance
Zhan, Jun
;
Zhang, Shun
;
Trimi, Silvana
- In:
Service business
17
(
2023
)
4
,
pp. 819-849
Persistent link: https://www.econbiz.de/10014504649
Saved in:
7
Explaining COVID-19 shock wave mechanism in the European service industry using convergence clubs analysis
Škare, Marinko
;
Soriano, Domingo Riberio
- In:
Service business
16
(
2022
)
2
,
pp. 283-307
Persistent link: https://www.econbiz.de/10013273615
Saved in:
8
The dual outcomes of frontliner’s autonomous motivation and deep acting in service co-creation : a dyadic approach
Nguyen Hong Phuoc
;
Le Nguyen Hau
;
Pham Ngoc Thuy
- In:
Service business
16
(
2022
)
1
,
pp. 159-186
Persistent link: https://www.econbiz.de/10013172571
Saved in:
9
Buyer-supplier interactions in business services : variety in relational interfaces
Baptista, Cristina Sales
;
Mota, João
;
Santos, Jose Novais
- In:
Service business
16
(
2022
)
3
,
pp. 621-643
Persistent link: https://www.econbiz.de/10013459474
Saved in:
10
B2B buyer operational capability for the effective delivery of technology-enabled services in a multi-facility context
Teixeira, Rafael
;
Przyczynski, Renato
;
Shockley, Jeff
- In:
Service business
16
(
2022
)
3
,
pp. 645-679
Persistent link: https://www.econbiz.de/10013459477
Saved in:
11
Understanding innovative work behaviour of women in service firms
AlEssa, Hanan S.
;
Durugbo, Christopher M.
- In:
Service business
16
(
2022
)
4
,
pp. 825-862
Persistent link: https://www.econbiz.de/10013459497
Saved in:
12
Industrial linkage and spillover effects of the logistics service industry : an input-output analysis
Kim, Yong-Jeong
;
Lee, Sang Gun
;
Trimi, Silvana
- In:
Service business
15
(
2021
)
2
,
pp. 231-252
Persistent link: https://www.econbiz.de/10012582255
Saved in:
13
Technology- or human-related service innovation? : enhancing customer satisfaction, delight, and loyalty in the hospitality industry
Tai, Yang-Fei
;
Wang, Yi-Chieh
;
Luo, Ching-Ching
- In:
Service business
15
(
2021
)
4
,
pp. 667-694
Persistent link: https://www.econbiz.de/10012794106
Saved in:
14
Service production in high captivity service firms
Ergene, Erim
;
Skaggs, Bruce
;
Echeveste, Inigo
- In:
Service business
15
(
2021
)
1
,
pp. 19-43
Persistent link: https://www.econbiz.de/10012489176
Saved in:
15
The effects of culture shock on foreign employees in the service industry
Lai, Hung-Sheng
;
Hu, Hsin-Hui
;
Chen, Zhang-Yu-Jing
- In:
Service business
14
(
2020
)
3
,
pp. 361-385
Persistent link: https://www.econbiz.de/10012304267
Saved in:
16
Does haste always make waste? : service quantity, service quality, and incentives in speed-intensive service firms
Song, Chanhoo
;
Jang, Sungha
;
Johnson, Jennifer Wiggins
; …
- In:
Service business
13
(
2019
)
2
,
pp. 289-304
Persistent link: https://www.econbiz.de/10012124322
Saved in:
17
Multi-factor service design: identification and consideration of multiple factors of the service in its design process
Lim, Chiehyeon
;
Kim, Ki-Hun
;
Kim, Min-Jun
;
Kim, Kwang-Jae
- In:
Service business
13
(
2019
)
1
,
pp. 51-74
Persistent link: https://www.econbiz.de/10011965824
Saved in:
18
Determinants of export performance : differences between service and manufacturing SMEs
Lejpras, Anna
- In:
Service business
13
(
2019
)
1
,
pp. 171-198
Persistent link: https://www.econbiz.de/10011965890
Saved in:
19
Quality management as a driver of innovation in the service industry
González-Cruz, Tomás Félix
;
Roig-Tierno, Norat
; …
- In:
Service business
12
(
2018
)
3
,
pp. 505-524
Persistent link: https://www.econbiz.de/10011915130
Saved in:
20
Collaborative workplaces for innovation in service companies: barriers and enablers for supporting new ways of working
Manca, Claudia
;
Grijalvo, Mercedes
;
Palacios, Miguel
; …
- In:
Service business
12
(
2018
)
3
,
pp. 525-550
Persistent link: https://www.econbiz.de/10011915132
Saved in:
21
Organizational intellectual capital and its relation to frontline service employee innovative behavior : consumer value co-creation behavior as a moderator
Chou, Cindy Yunhsin
;
Huang, Chin Hsiu
;
Lin, Tzu-An
- In:
Service business
12
(
2018
)
4
,
pp. 663-684
Persistent link: https://www.econbiz.de/10011919758
Saved in:
22
Investigating a revised service transition concept
Benedettini, Ornella
;
Neely, Andy D.
- In:
Service business
12
(
2018
)
4
,
pp. 701-730
Persistent link: https://www.econbiz.de/10011919761
Saved in:
23
Cost-efficient co-creation of knowledge intensive business services
Kuula, Seppo
;
Haapasalo, Harri
;
Tolonen, Arto
- In:
Service business
12
(
2018
)
4
,
pp. 779-808
Persistent link: https://www.econbiz.de/10011919766
Saved in:
24
Open innovation and growth in IT sector
Asikainen, Anna-Leena
;
Mangiarotti, Giovanni
- In:
Service business
11
(
2017
)
1
,
pp. 45-68
Persistent link: https://www.econbiz.de/10011722449
Saved in:
25
Customer-to-customer interactions on customer citizenship behavior
Jung, Jin Ho
;
Yoo, Jay Jaewon
- In:
Service business
11
(
2017
)
1
,
pp. 117-139
Persistent link: https://www.econbiz.de/10011722674
Saved in:
26
Innovation and corporate entrepreneurship in service businesses
Calisto, Maria de Lurdes
;
Sarkar, Soumodip
- In:
Service business
11
(
2017
)
3
,
pp. 581-660
Persistent link: https://www.econbiz.de/10011736228
Saved in:
27
Influence of customer-firm relationships on customer participation in the service industry
Ahn, Jinwoo
;
Rho, Taeseok
- In:
Service business
10
(
2016
)
1
,
pp. 113-133
Persistent link: https://www.econbiz.de/10011722192
Saved in:
28
The role of ethnicity in domestic intercultural service encounters
Hamid Rizal
;
Jeng, Don Jyh-Fu
;
Chang, Hsin Hsin
- In:
Service business
10
(
2016
)
2
,
pp. 263-282
Persistent link: https://www.econbiz.de/10011722294
Saved in:
29
The influence of variability and strategy of service supply chains on performance
Lo, Sonia M.
- In:
Service business
10
(
2016
)
2
,
pp. 393-421
Persistent link: https://www.econbiz.de/10011722324
Saved in:
30
Developing new smart services using integrated morphological analysis : integration of the market-pull and technology-push approach
Geum, Youngjung
;
Jeon, Hongseok
;
Lee, Hakyeon
- In:
Service business
10
(
2016
)
3
,
pp. 531-555
Persistent link: https://www.econbiz.de/10011722355
Saved in:
31
Customer participation to co-create value in human transformative services : a study of higher education and health care services
Le Nguyen Hau
;
Pham Ngoc Thuy
- In:
Service business
10
(
2016
)
3
,
pp. 603-628
Persistent link: https://www.econbiz.de/10011722401
Saved in:
32
A service innovation framework for start-up firms by integrating service experience engineering approach and capability maturity model
Wang, K. J.
;
Widagdo, J.
;
Lin, Y. S.
;
Yang, H. L.
; …
- In:
Service business
10
(
2016
)
4
,
pp. 867-916
Persistent link: https://www.econbiz.de/10011722444
Saved in:
33
Service quality and productivity in the U.S. airline industry : a service quality-adjusted DEA model
Choi, Kanghwa
;
Lee, Donhee
;
Olson, David L.
- In:
Service business
9
(
2015
)
1
,
pp. 137-160
Persistent link: https://www.econbiz.de/10011296083
Saved in:
34
The adoption of quality management practices and their impact on business performance in small service companies : the case of Spanish travel agencies
Alonso-Almeida, María Mar del
;
Bagur-Femenías, Llorenç
; …
- In:
Service business
9
(
2015
)
1
,
pp. 57-75
Persistent link: https://www.econbiz.de/10011296096
Saved in:
35
Shaping innovation in European knowledge-intensive business services
Hipp, Christiane
;
Gallego, Jorge
;
Rubalcaba-Bermejo, Luis
- In:
Service business
9
(
2015
)
1
,
pp. 41-55
Persistent link: https://www.econbiz.de/10011296100
Saved in:
36
Seeking an innovation structure common to both manufacturing and services
Cáceres, Rafael
;
Guzmán Cuevas, Joaquín J.
- In:
Service business
9
(
2015
)
3
,
pp. 361-379
Persistent link: https://www.econbiz.de/10011386368
Saved in:
37
Value network analysis for complex service systems : a case study on Taiwan’s mobile application services
Wang, Juite
;
Lai, Jung-Yu
;
Hsiao, Li-Chun
- In:
Service business
9
(
2015
)
3
,
pp. 381-407
Persistent link: https://www.econbiz.de/10011386392
Saved in:
38
Organizational empowerment and service strategy in manufacturing
He, Yuanqiong
;
Sun, Hongyi
;
Lai, Kin Keung
;
Chen, Yun
- In:
Service business
9
(
2015
)
3
,
pp. 445-462
Persistent link: https://www.econbiz.de/10011386425
Saved in:
39
The product development process of an enterprise from an SSME perspective
Wu, Liang-chuan
;
Shih, Ivan
- In:
Service business
8
(
2014
)
1
,
pp. 29-50
Persistent link: https://www.econbiz.de/10010239444
Saved in:
40
Managing innovation and creativity in organizations: an empirical study of service industries in Taiwan
Wang, Chung-jen
;
Tsai, Chang-Yen
- In:
Service business
8
(
2014
)
2
,
pp. 313-335
Persistent link: https://www.econbiz.de/10010351410
Saved in:
41
Moderating effects of the fit between service tangibilization and organizational performance
Khang, Jeongwook
;
Yu, Yung-mok
;
Lee, Hong-hee
- In:
Service business
8
(
2014
)
2
,
pp. 239-266
Persistent link: https://www.econbiz.de/10010351449
Saved in:
42
Performance effects of aligning service innovation and the strategic use of information technology
Huang, Hui-Ling
- In:
Service business
8
(
2014
)
2
,
pp. 171-195
Persistent link: https://www.econbiz.de/10010351462
Saved in:
43
The economics of professional services : lemon markets, credence goods, and C2C information sharing
D'Andria, Diego
- In:
Service business
7
(
2013
)
1
,
pp. 1-15
Persistent link: https://www.econbiz.de/10009728585
Saved in:
44
Information richness on service business websites
Patrakosol, Buraj
;
Lee, Sang M.
- In:
Service business
7
(
2013
)
2
,
pp. 329-346
Persistent link: https://www.econbiz.de/10009760428
Saved in:
45
Conceptual analysis and implementation of an integrated CRM system for service providers
Cheng, Lai-yu
;
Wang, Chih-wei
- In:
Service business
7
(
2013
)
2
,
pp. 307-328
Persistent link: https://www.econbiz.de/10009760429
Saved in:
46
Creative service business and regional performance : evidence for the European regions
Boix, Rafael
;
Miguel, Blanca de
;
Hervas-Oliver, Jose-Luis
- In:
Service business
7
(
2013
)
3
,
pp. 381-398
Persistent link: https://www.econbiz.de/10009776976
Saved in:
47
Are success and survival factors the same for social and business ventures?
Simón-Moya, Virginia
;
Revuelto-Taboada, Lorenzo
; …
- In:
Service business
6
(
2012
)
2
,
pp. 219-242
Persistent link: https://www.econbiz.de/10009534896
Saved in:
48
The relationship between strategic type and new service development competence : a study of Chinese knowledge intensive business services
Liu, Shunzhong
- In:
Service business
6
(
2012
)
2
,
pp. 157-175
Persistent link: https://www.econbiz.de/10009534900
Saved in:
49
Impact of service personal values on service value and customer loyalty : a cross-service industry study
Le Nguyen Hau
;
Pham Ngoc Thuy
- In:
Service business
6
(
2012
)
2
,
pp. 137-155
Persistent link: https://www.econbiz.de/10009534903
Saved in:
50
Innovations in Service Business : a special issue from the Global Entrepreneurship and Services Conference, Taiwan, 2011
In:
Service business
6
(
2012
)
4
,
pp. 405-502
Persistent link: https://www.econbiz.de/10009663616
Saved in:
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