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Dienstleistungsqualität
20,624
Service quality
20,624
Customer satisfaction
6,180
Kundenzufriedenheit
6,180
Consumer behaviour
4,284
Konsumentenverhalten
4,284
Beziehungsmarketing
3,874
Relationship marketing
3,874
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2,533
Quality management
2,485
Wirtschaftsprüfung
2,466
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2,464
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1,796
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1,791
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1,532
Gesundheitsversorgung
1,526
USA
1,360
United States
1,358
Gesundheitswesen
1,240
Health care system
1,224
Product quality
1,185
Produktqualität
1,185
Customer service
1,111
Kundenservice
1,111
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1,093
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1,037
Service industry
1,033
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917
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909
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799
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799
service quality
796
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787
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787
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718
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717
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691
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689
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517
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382
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Sammelwerk
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Siciliani, Luigi
73
Propper, Carol
52
Bruhn, Manfred
49
Straume, Odd Rune
49
Hanushek, Eric Alan
45
Rivkin, Steven G.
43
Han, Heesup
42
Prybutok, Victor R.
40
Mattila, Anna S.
39
Gravelle, Hugh
35
Brekke, Kurt R.
34
Prentice, Catherine
32
Pathak, Parag A.
29
Hanushek, Eric A.
28
McColl-Kennedy, Janet R.
28
Staiger, Douglas
28
Rockoff, Jonah E.
27
Shahin, Arash
27
Usman, Osly
27
Figlio, David N.
26
Edvardsson, Bo
24
Kane, Thomas J.
24
Van Reenen, John
23
Knechel, W. Robert
22
Gaynor, Martin
21
Grabowski, David C.
21
Gruber, Jonathan
21
Li, Chan
21
Sharma, Piyush
21
Sparks, Beverley
21
Das, Jishnu
20
Kain, John F.
20
Balaji, M. S.
19
Michas, Paul N.
19
Zhang, Min
19
Benkenstein, Martin
18
Chi, Wuchun
18
Lisic, Ling Lei
18
Omer, Thomas C.
18
Wirtz, Jochen
18
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National Bureau of Economic Research
177
OECD
38
IGI Global
21
Springer Fachmedien Wiesbaden
19
World Bank
18
Hochschulrektorenkonferenz
17
World Bank Group
12
Verlag Dr. Kovač
9
Nomos Verlagsgesellschaft
8
Europäische Kommission
6
OECD / International Transport Forum
5
Taylor and Francis.
5
Edward Elgar Publishing
4
European Centre for the Development of Vocational Training
4
Weltbank
4
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
4
Books on Demand GmbH <Norderstedt>
3
European Conference of Ministers of Transport
3
European Foundation for the Improvement of Living and Working Conditions
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
3
Shaker Verlag
3
USA / General Accounting Office
3
United States / Congress / House / Committee on the Budget / Task Force on Education and Employment
3
Universität Potsdam
3
Universität Ulm
3
Bad Orber Gespräche <10., 2005, Berlin>
2
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
2
Centralʹnyj bank Rossijskoj Federacii
2
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
2
Christian-Albrechts-Universität zu Kiel
2
Department of Health, Education, and Welfare
2
Deutschland / Bundeswehr / Universität Hamburg
2
Erasmus Research Institute of Management
2
European Health Care Conference <2, 2011, Hamburg>
2
European Organization for Quality Control
2
Europäische Kommission / Generaldirektion Bildung und Kultur
2
Europäische Kommission / Statistisches Amt
2
Friedrich-Schiller-Universität Jena
2
Goethe-Universität Frankfurt am Main
2
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International journal of hospitality management
402
Journal of retailing and consumer services
331
The service industries journal
294
Journal of business research : JBR
252
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
174
International journal of contemporary hospitality management
161
NBER Working Paper
160
Services marketing quarterly
142
Journal of hospitality marketing & management
137
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
126
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
117
International journal of quality & reliability management
114
International journal of quality and service sciences
109
Service business
107
International journal of productivity and quality management : IJPQM
104
Cogent business & management
103
Journal of service research : JSR
103
Health care management review : HCM review
102
International journal of services and operations management
102
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Discussion paper series / IZA
93
Total quality management & business excellence
93
Quality management journal : QMJ
92
Economics of education review
82
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
78
Managing service quality : MSQ ; an international journal
76
International journal of services, economics and management
75
Journal of health economics
75
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
Accounting horizons : a quarterly publication of the American Accounting Association
58
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ECONIS (ZBW)
20,624
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5,201
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5201
Consumer perceptions to support IoT based smart parcel locker logistics in China
Tang, Yuk Ming
;
Chau, Ka Yin
;
Xu, Duo
;
Liu, Xiaoyun
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012648962
Saved in:
5202
Robotic service quality : scale development and validation
Prentice, Catherine
;
Nguyen Tuyet-Mai
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012648963
Saved in:
5203
The cosmopolitan servicescape
Figueiredo, Bernardo
;
Larsen, Hanne Pico
;
Bean, Jonathan
- In:
Journal of retailing
97
(
2021
)
2
,
pp. 267-287
Persistent link: https://www.econbiz.de/10012648999
Saved in:
5204
Hospitals' strategic behaviours and patient mobility : evidence from Italy
Berta, Paolo
;
Guerriero, Carla
;
Levaggi, Rosella
- In:
Socio-economic planning sciences : the international …
77
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012649272
Saved in:
5205
Customers' intention in internet banking adoption : the moderating effect of demographic characteristics
Ur Rashid, Md. Harun
;
Hossain, Md Arafat
;
Ahmad, Afzal
; …
- In:
International journal of innovation and technology …
18
(
2021
)
7
,
pp. 2130036-1-2130036-21
Persistent link: https://www.econbiz.de/10012744657
Saved in:
5206
Employee performance and customer loyalty : mediation effect of customer satisfaction
Budur, Taylan
;
Poturak, Mersid
- In:
Middle East journal of management : MEJM
8
(
2021
)
5
,
pp. 453-474
Persistent link: https://www.econbiz.de/10012693947
Saved in:
5207
Making the long and adventurous journey from quality to loyalty
Marimon, Frederic
;
Mas-Machuca, Marta
;
Llach, Josep
- In:
Total quality management & business excellence
32
(
2021
)
15
,
pp. 1713-1731
Persistent link: https://www.econbiz.de/10012694186
Saved in:
5208
Quality management internal auditing in small and medium-sized companies : an exploratory study on factors for significantly improving quality performance
Chiarini, Andrea
;
Castellani, Paola
;
Rossato, Chiara
; …
- In:
Total quality management & business excellence
32
(
2021
)
16
,
pp. 1829-1849
Persistent link: https://www.econbiz.de/10012694193
Saved in:
5209
Auditor's expertise and the effect of the European banking sector CEO skill on audit quality during the European financial crisis
Tachinakis, Panagiotis
;
Samarinas, Michalis
- In:
International journal of banking, accounting and …
12
(
2021
)
4
,
pp. 309-332
Persistent link: https://www.econbiz.de/10012694421
Saved in:
5210
The effect of price verification, product display, assortment satisfaction upon overall satisfaction, online repatronage intention, and customer loyalty
Verma, Pranay
;
Pant, Manoj Kumar
- In:
Journal of food products marketing : innovations in …
27
(
2021
)
6
,
pp. 291-318
Persistent link: https://www.econbiz.de/10012695010
Saved in:
5211
Releasing earnings when the audit is less complete : implications for audit quality and the auditor/client relationship
Bronson, Scott N.
;
Masli, Adi
;
Schroeder, Joseph H.
- In:
Accounting horizons : a quarterly publication of the …
35
(
2021
)
2
,
pp. 27-55
Persistent link: https://www.econbiz.de/10012695044
Saved in:
5212
Investor perceptions of government deregulation : evidence from Section 404 of the Sarbanes-Oxley Act
Hoffmann, Benjamin W.
;
Campbell, John L.
;
Smith, Jason
- In:
Accounting horizons : a quarterly publication of the …
35
(
2021
)
2
,
pp. 57-81
Persistent link: https://www.econbiz.de/10012695049
Saved in:
5213
The influence of student-university identification on student's advocacy intentions : the role of student satisfaction and student trust
Abdelmaaboud, Abdelhamid K.
;
Polo Peña, Ana Isabel
; …
- In:
Journal of marketing for higher education
31
(
2021
)
2
,
pp. 197-219
Persistent link: https://www.econbiz.de/10012695058
Saved in:
5214
Moderating effect of perceived trust on service quality : student satisfaction relationship : evidence from Indian higher management education institutions
Sonali Singh
;
Jasial, Sumeet Singh
- In:
Journal of marketing for higher education
31
(
2021
)
2
,
pp. 280-304
Persistent link: https://www.econbiz.de/10012695063
Saved in:
5215
Performance information and learning effects on citizen satisfaction with public services
Noda, Yu
- In:
Public management review
23
(
2021
)
12
,
pp. 1833-1855
Persistent link: https://www.econbiz.de/10012695074
Saved in:
5216
Key audit matters reports in China : their descriptions and implications of audit quality
Zeng, Yasmin
;
Zhang, Joseph H.
;
Zhang, Junsheng
;
Zhang, …
- In:
Accounting horizons : a quarterly publication of the …
35
(
2021
)
2
,
pp. 167-192
Persistent link: https://www.econbiz.de/10012695087
Saved in:
5217
The market premium for audit partners with Big 4 experience
Zimmerman, Aleksandra B.
;
Bills, Kenneth L.
;
Causholli, …
- In:
Accounting horizons : a quarterly publication of the …
35
(
2021
)
2
,
pp. 193-217
Persistent link: https://www.econbiz.de/10012695093
Saved in:
5218
Delight and commitment : revisiting the satisfaction-loyalty link
Petzer, Daniël Johannes
;
Roberts-Lombard, Mornay
- In:
Journal of relationship marketing : innovations and …
20
(
2021
)
4
,
pp. 282-318
Persistent link: https://www.econbiz.de/10012695106
Saved in:
5219
A multidimensional measure of system quality : an empirical study in context of mobile banking apps in India
Gupta, Minakshi
;
Bhatt, Kedar
- In:
International journal of business information systems : …
38
(
2021
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10012695115
Saved in:
5220
How to improve patient satisfaction behavioral compliance and hospital image through nurse caring : strategizing for healthcare during COVID-19
AlOmari, Firas
- In:
Health marketing quarterly
38
(
2021
)
2/3
,
pp. 52-69
Persistent link: https://www.econbiz.de/10012695233
Saved in:
5221
Perceived quality of traceability information and its effect on purchase intention towards organic food
Wu, Xiang
;
Xiong, Jie
;
Yan, Jie
;
Wang, Yang
- In:
Journal of marketing management : JMM ; journal of the …
37
(
2021
)
13/14
,
pp. 1267-1286
Persistent link: https://www.econbiz.de/10012695270
Saved in:
5222
When AI-based services fail : examining the effect of the self-AI connection on willingness to share negative word-of-mouth after service failures
Huang, Bo
;
Philp, Matthew
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 877-899
Persistent link: https://www.econbiz.de/10012695297
Saved in:
5223
The dark side of AI-powered service interactions : exploring the process of co-destruction from the customer perspective
Castillo, Daniela
;
Canhoto, Ana Isabel Domingos
;
Said, …
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 900-925
Persistent link: https://www.econbiz.de/10012695298
Saved in:
5224
Trust fall : data breach perceptions from loyalty and non-loyalty customers
Chen, Hsiangting Shatina
;
Jai, Tun-Min
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 947-963
Persistent link: https://www.econbiz.de/10012695300
Saved in:
5225
Modeling revenge and avoidance in the mobile service industry : moderation role of technology anxiety
Hsu, Li-Chun
;
Wang, Kai-Yu
;
Chih, Wen-Hai
;
Lin, Wei-Ching
- In:
The service industries journal
41
(
2021
)
15/16
,
pp. 1029-1052
Persistent link: https://www.econbiz.de/10012695309
Saved in:
5226
Factors affecting the quality of internal audit as a competitive advantage of the firms
Orliaklis, Christos
;
Konstantinidis, Christos
; …
- In:
International journal of critical accounting : IJCA
12
(
2021
)
4
,
pp. 315-330
Persistent link: https://www.econbiz.de/10012695313
Saved in:
5227
Effects of internal branding and brand-oriented leadership on work-related outcomes
Ayrom, Shabnam
;
Tumer, Mustafa
- In:
The service industries journal
41
(
2021
)
15/16
,
pp. 1097-1117
Persistent link: https://www.econbiz.de/10012695315
Saved in:
5228
Relationships among relational coordination dimensions : Impact on the quality of education online with a structural equations model
Gallego Sánchez, María del Carmen
;
Pablos Heredero, …
- In:
Technological forecasting & social change : an …
166
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012695367
Saved in:
5229
Service quality using text mining : measurement and consequences
Mejia, Jorge
;
Mankad, Shawn
;
Gopal, Anandasivam
- In:
Manufacturing & service operations management : M & SOM
23
(
2021
)
6
,
pp. 1354-1372
Persistent link: https://www.econbiz.de/10012695656
Saved in:
5230
On the role of teletriage in healthcare demand management
Cakici, Ozden Engin
;
Mills, Alex F.
- In:
Manufacturing & service operations management : M & SOM
23
(
2021
)
6
,
pp. 1483-1504
Persistent link: https://www.econbiz.de/10012695713
Saved in:
5231
Impact of factors affecting customer satisfaction in e-commerce among Indian consumers : an empirical study
Francis, Princy
;
Sudeep, S.
;
Kumar, Alok
- In:
International journal of Indian culture and business …
24
(
2021
)
1
,
pp. 81-102
Persistent link: https://www.econbiz.de/10012695828
Saved in:
5232
Sorting it out : The effects of charter expansion on teacher and student composition at traditional public schools
Sorensen, Lucy
;
Holt, Stephen B.
- In:
Economics of education review
82
(
2021
),
pp. 1-21
Persistent link: https://www.econbiz.de/10012696020
Saved in:
5233
Mining and quality of public services : the role of local governance and decentralization
Konte, Maty
;
Vincent, Rose Camille
- In:
World development : the multi-disciplinary …
140
(
2021
),
pp. 1-19
Persistent link: https://www.econbiz.de/10012696033
Saved in:
5234
E-government and citizen satisfaction in Jordan : EGOVSAT testing using SEM approach
Nawafleh, Sahem
- In:
International journal of productivity and quality …
34
(
2021
)
1
,
pp. 20-32
Persistent link: https://www.econbiz.de/10012696535
Saved in:
5235
Strengthening the quality of service oriented to medical tourists : a strategy for the sustainability of the hotel sector in Barraquilla
Castellano, María Isabel
;
Bittar, Olga
;
Caridad, Migdalia
- In:
Inventi impact: service sector
(
2021
)
3
,
pp. 158-172
Persistent link: https://www.econbiz.de/10012696552
Saved in:
5236
Managing arrival variability in healthcare services : case of an out-patient department
Gupta, Piyush
;
Pranjal, Piyush
;
Sachan, Amit
;
Prasad, Punam
- In:
International journal of productivity and quality …
34
(
2021
)
2
,
pp. 135-157
Persistent link: https://www.econbiz.de/10012696554
Saved in:
5237
Role of citizens' knowledge about e-governance initiatives in framing citizens' satisfaction
Naik, Shubhanshu
;
Tapas, Poornima
;
Srivastava, Mallika
- In:
International journal of public sector performance …
8
(
2021
)
1/2
,
pp. 84-102
Persistent link: https://www.econbiz.de/10012696734
Saved in:
5238
New results on integrated nurse staffing and scheduling : the medium-term context for intensive care units
Aydas, Osman T.
;
Ross, Anthony D.
;
Scanlon, Matthew C.
; …
- In:
Journal of the Operational Research Society
72
(
2021
)
12
,
pp. 2631-2648
Persistent link: https://www.econbiz.de/10012697353
Saved in:
5239
It's not price : it's quality : satisfaction and price fairness perception
Jimenez Mori, Raul
- In:
World development : the multi-disciplinary …
139
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012698622
Saved in:
5240
Does competition increase quality? : evidence from the US airline industry
Gil, Ricard
;
Kim, Myongjin
- In:
International journal of industrial organization
77
(
2021
),
pp. 1-32
Persistent link: https://www.econbiz.de/10012806969
Saved in:
5241
Price competition vs. quality competition : evidence from firm surveys
Morikawa, Masayuki
- In:
Journal of economics & business
116
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012807371
Saved in:
5242
Do tax professionals act like auditors when evaluating tax-related audit evidence?
Bobek, Donna D.
;
Feustel, Laura N.
;
Vandervelde, Scott D.
- In:
Behavioral research in accounting
33
(
2021
)
1
,
pp. 81-106
Persistent link: https://www.econbiz.de/10012813448
Saved in:
5243
Measuring student satisfaction of master level students : evidence from University of North Bengal
Datta, Kanchan
;
Firdous, Jannatul
- In:
Comparative advantage in the knowledge economy : a …
,
(pp. 195-208)
.
2021
Persistent link: https://www.econbiz.de/10012814253
Saved in:
5244
The interplay between online reviews and physician demand : an empirical investigation
Xu, Yuqian
;
Armony, Mor
;
Ghose, Anindya
- In:
Management science : journal of the Institute for …
67
(
2021
)
12
,
pp. 7344-7361
Persistent link: https://www.econbiz.de/10012815283
Saved in:
5245
The conceptualization of the e-service quality : a review of the literature
Ben M'rad, Ramzi
- In:
Handbook of research on IoT, digital transformation, …
,
(pp. 314-329)
.
2021
Persistent link: https://www.econbiz.de/10012816097
Saved in:
5246
Design quality, relationship intimacy and continuance intention of mobile apps : an extension to the IS success model
Lin, Pin-Yu
;
Liang, Ting-Peng
;
Huang, Han-Chung
;
Li, Yu-Wen
- In:
Journal of electronic commerce research : JECR
22
(
2021
)
4
,
pp. 266-284
Persistent link: https://www.econbiz.de/10012816252
Saved in:
5247
Strategizing for premium positioning : the case of hotel grandeur
Chowdhary, Rupal
;
Anand, Gunjan
;
Kapooria, Pallavi Joshi
; …
- In:
South Asian journal of management : SAJM
28
(
2021
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3
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Preparing euro payments for the future : a blueprint for a digital euro
Wagner, Eric
;
Bruggink, Diederik
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- In:
Journal of payments strategy & systems
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The effect of legal entity identifiers on audit fee changes
Yen, Ju-Chun
- In:
The journal of information systems : JIS ; a semiannual …
35
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3
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Impact of audit quality on earnings management : an empirical analysis in the Indian context
Khushboo
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Singh, Karamjeet
- In:
Indian journal of corporate governance
14
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